Compliance Recall 23C05 Accessory Protocol Interface Module Software Update – 2021-2022 Ford Bronco

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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 13, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 23C05 Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC Screens Accessory Protocol Interface Module Software Update REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2021 Michigan January 20, 2021 through December 22, 2021 Bronco 2022 Michigan December 22, 2021 through May 18, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 111 Rear Visibility when in 4 Low mode. The rearview camera and image display function properly throughout the duration of a backing event and properly cease when the backing event ends (vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph). A black or blue screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5 mph, the rear-view camera image may reappear on the SYNC screen with no input from the driver despite the vehicle being in a forward gear. SERVICE ACTION All of the affected vehicles previously had Ford Safety Recall 22C27 performed. Updated software was not available at the time. Ford Motor Company wants to ensure the software is updated to the most current release available. DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers 2nd Quarter 2023 when it is anticipated that the software and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and software have been provided to dealers. Ó Copyright 2023 Ford Motor Company PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-165 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 10, 2023 NHTSA Recall No. : 23V-165 Manufacturer Recall No. : 23C05 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,651 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Affected vehicles are equipped with 8-inch low-level SYNC infotainment screens and have had safety recall 22C27 performed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JAN 20, 2021 – MAY 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The rearview camera image meeting the requirements of FMVSS 111 S5.5 may be displayed after a backing event has ended. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The reappearance of the rear view image may distract the driver, increasing the risk of a crash. Description of the Cause : The SYNC software was not properly configured for when the driver operates the vehicle in 4-Low mode. Part 573 Safety Recall Report 23V-165 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-FP Component Name 2 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-FR Component Name 3 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-FS Component Name 4 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-KJ Component Name 5 : Sync Software Component Description : 2021 Bronco Component Part Number : MU5T-14G682-KU Component Name 6 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MD Part 573 Safety Recall Report 23V-165 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 7 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MG Component Name 8 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MH Component Name 9 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MJ Component Name 10 : Sync Software Component Description : 2022 Bronco Component Part Number : MU5T-14G682-MP Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : January – February 2023: On January 26, 2023, reports from an international Ford dealership servicing Bronco vehicles for compliance recall 22C27 (NHTSA Campaign No. 22V-825) were brought to Ford’s Critical Concern Review Group (CCRG) for review. The international dealership had contacted Ford’s Customer Service Division (“FCSD”) for help completing the software update on several vehicles as specified in FCSD’s recall instructions for compliance recall 22C27. In investigating the reports from the international dealership, FCSD learned that dealers were unable to complete compliance recall 22C27 for a subset of the compliance recall population because the updated software did not contain a remedy for some configurations of Bronco vehicles. Part 573 Safety Recall Report 23V-165 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 The CCRG investigation found that the recall remedy software intended to remedy the noncompliance in 22C27 was not released for dealer updates for vehicles equipped with SYNC 8-inch infotainment screens. The software for other SYNC variants in the compliance recall 22C27 population was released for over-the-air and dealer updates and those vehicles are receiving the software remedy as planned. FCSD identified that the 22C27 recall had been closed by dealers for 1,651 vehicles with SYNC 8-inch infotainment screens. There were no over-the-air updates applied for these vehicles. Ford’s CCRG concluded that these 1,651 vehicles received the most current version of software and were marked as being completed; however, there was no compliance recall 22C27 software remedy released for these vehicles and it is not possible for them to have received a remedy. Ford is not aware of any reports of accident or injury related to this condition. On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : The remedy for this program is a SYNC module software update which properly configures the SYNC system for vehicle usage in 4-Low mode and corrects this issue. Ford will utilize Ford Power-Up (Over-The-Air) deployment to update the SYNC module software for affected vehicles. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be May 19, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The recalled vehicles will receive a SYNC module software update that properly configures the SYNC system for vehicle usage in 4-Low mode. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on March 15, 2023. Mailing of Part 573 Safety Recall Report 23V-165 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 owner notification letters is expected to begin May 1, 2023 and is expected to be completed by May 5, 2023. Planned Dealer Notification Date : MAR 15, 2023 – MAR 15, 2023 Planned Owner Notification Date : MAY 01, 2023 – MAY 05, 2023 * NR – Not Reported

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