Compliance Recall 23C05 Accessory Protocol Interface Module Software Update – 2021-2022 Ford Bronco

March 10, 2023 NHTSA CAMPAIGN NUMBER: 23V165000

Rearview Camera Malfunction/FMVSS 111

A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V165

Manufacturer Ford Motor Company

Components BACK OVER PREVENTION

Potential Number of Units Affected 1,651

 

Summary

Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles equipped with 8-inch SYNC infotainment screens that were previously remedied under recall 22V-825. The rearview camera image may still be displayed after a backing event has ended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

The SYNC module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed May 1, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23C05.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


March 13, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Compliance Recall 23C05
Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC Screens
Accessory Protocol Interface Module Software Update

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Bronco 2021 Michigan January 20, 2021 through December 22, 2021
Bronco 2022 Michigan December 22, 2021 through May 18, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may not conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 111 Rear Visibility when in 4 Low mode. The rearview camera and image display function properly throughout the duration of a backing event and properly cease when the backing event ends (vehicle shifted to a forward gear and the vehicle speed exceeds 10 mph). A black or blue screen is then displayed rather than the expected SYNC screen. If the vehicle decelerates to 5 mph, the rear-view camera image may reappear on the SYNC screen with no input from the driver despite the vehicle being in a forward gear.

 

SERVICE ACTION

All of the affected vehicles previously had Ford Safety Recall 22C27 performed. Updated software was not available at the time. Ford Motor Company wants to ensure the software is updated to the most current release available.

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers 2nd Quarter 2023 when it is anticipated that the software and repair instructions will be available to support this compliance recall.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and software have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 


Chronology :

January – February 2023:
On January 26, 2023, reports from an international Ford dealership servicing Bronco vehicles for compliance recall 22C27 (NHTSA Campaign No. 22V-825) were brought to Ford’s Critical Concern Review Group (CCRG) for review. The international dealership had contacted Ford’s Customer Service Division (“FCSD”) for help completing the software update on several vehicles as specified in FCSD’s recall instructions for compliance recall 22C27. In investigating the reports from the international dealership, FCSD learned that dealers were unable to complete compliance recall 22C27 for a subset of the compliance recall population because the updated software did not contain a remedy for some configurations of Bronco vehicles.

The CCRG investigation found that the recall remedy software intended to remedy the noncompliance in 22C27 was not released for dealer updates for vehicles equipped with SYNC 8-inch infotainment screens. The software for other SYNC variants in the compliance recall 22C27 population was released for over-the-air and dealer updates and those vehicles are receiving the software remedy as planned.

FCSD identified that the 22C27 recall had been closed by dealers for 1,651 vehicles with SYNC 8-inch infotainment screens. There were no over-the-air updates applied for these vehicles. Ford’s CCRG concluded that these 1,651 vehicles received the most current version of software and were marked as being completed; however, there was no compliance recall 22C27 software remedy released for these vehicles and it is not possible for them to have received a remedy.

Ford is not aware of any reports of accident or injury related to this condition.

On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
FORD BRONCO 2021-2022

 


3 Associated Documents

Recall Acknowledgement

RCAK-23V165-8824.pdf 645.236KB

RCAK-23V165-8824

 


Noncompliance Notice 573 Report

RCLRPT-23V165-2283.PDF 216.26KB

RCLRPT-23V165-2283

 


Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 23C05 Certain 2021-2022 Model Year Bronco Vehicles Equipped with 8 Inch SYNC Screens Accessory Protocol Interface Module Software Update

RCMN-23V165-7345.pdf 45.018KB

RCMN-23V165-7345

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V165&docType=RCL

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Compliance Recall 23C05 Accessory Protocol Interface Module Software Update - 2021-2022 Ford Bronco » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Compliance Recall 23C05 Accessory Protocol Interface Module Software Update - 2021-2022 Ford Bronco » small light CarDAQ-Plus
Compliance Recall 23C05 Accessory Protocol Interface Module Software Update - 2021-2022 Ford Bronco » small light CarDAQ-M
Compliance Recall 23C05 Accessory Protocol Interface Module Software Update - 2021-2022 Ford Bronco » small light VSI J2534 ECU Reprogrammer
Compliance Recall 23C05 Accessory Protocol Interface Module Software Update - 2021-2022 Ford Bronco » small light Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Last update on 2023-03-27 / Affiliate links / Images from Amazon Product Advertising API

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