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March 10, 2023 NHTSA CAMPAIGN NUMBER: 23V160000
Inoperative Trailer Taillights/FMVSS 108
Trailer taillights that do not illuminate as intended can increase the risk of a crash.
NHTSA Campaign Number: 23V160000
Manufacturer Ford Motor Company
Components EXTERIOR LIGHTING
Potential Number of Units Affected 2,716
Summary
Ford Motor Company (Ford
) is recalling certain 2023 Maverick vehicles. A missing electrical circuit may cause the trailer taillights to not illuminate as intended when utilizing the vehicle trailer tow electrical connector. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, ” Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Dealers will add an electrical circuit to the engine bay wiring harness, free of charge. Owner notification letters were mailed June 9, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford
’s number for this recall is 23C04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
May 23, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
REASON FOR THIS SUPPLEMENT
Technical Instructions: Correction to wiring connectors documented in both technical information sheets.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Maverick | 2023 | Hermosillo Plant | November 23, 2022, through February 10, 2023 |
US population of affected vehicles: 2,716. The affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS COMPLIANCE RECALL
On the affected vehicles, a wiring circuit to the trailer tow connector is missing which results in inoperative trailer taillamps. Inoperative trailer taillamps increase the risk of a crash and do not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 108, which requires trailers to be equipped with stop, tail, and turn signal lamps, along with other functions
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to add missing wiring circuits for the trailer tow taillamps. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 29, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions.
- Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford
logos are recommended.
- Recommended tools and cleaning supplies:
- Standard hand tools
MOBILE REPAIR QUESTIONS AND ASSISTANCE
Dealers participating in the Remote Experience Program:
- Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level.
– Light Mobile Service
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford
Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford
Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford
to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the trailer tow taillamp missing wiring circuit.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
Part Number | Description | Order Quantity |
EU2Z-14474-AB![]() | Battery Junction Box Wire Connector – All Vehicles
Note: One package can repair 5 vehicles | 5 |
EU2Z-14421-CA![]() | Connector C222 Wire Connector – Lariat Only
Note: One package can repair 5 vehicles | 5 |
Obtain Locally | Zip Ties | Claim as MISC OTHER |
Shrink Tube | ||
22-Gauge Wire | ||
4 ft. Convolute – Lariat | ||
Anti-Abrasive Tape – XL and XLT |
CERTAIN 2023 MODEL YEAR MAVERICK LARIAT VEHICLES — TRAILER PARK LAMP WIRING OVERLAY
SERVICE PROCEDURE
1. With the vehicle on, turn the light knob to the “parking light” mode. See Figure 1.
2. From the rear of the vehicle, test the trailer connector by using the tester in the 4-way or 7-way connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers 2 and 4 will be visible. See Figure 2. Did the correct light(s) become visible based on the connector being tested?
Yes – Passes inspection – Recall complete.
No – Does not pass inspection – repair required. Continue to Step 3.
3. Remove the 12-volt battery and battery tray. Follow WSM procedures in Section 414-01.
4. Release the tabs and battery junction box cover. See Figure 3.
5. Disconnect the battery junction box electrical connector, C1035A. See Figure 4.
6. Remove the Glove Compartment. Follow WSM procedures in 501-12.
7. Remove panel. See Figure 5.
8. Remove tape from Power Distribution Box (PDB) connector C1035A, and roll down the wire covering to the tie strap. See Figure 6.
9. Remove the back shell from C1035A connector. There are a total of 4 tabs that will need to be released. See Figure 7.
10. Identify Cavity 33 in the connector. This should be an empty cavity. See Figure 8.
11. Position the Terminal Position Assurance (TPA) Cover to the first hard stop, approximately 5mm length. See Figure 9.
12. Insert new terminal into Cavity 33. Position the terminal gap down and push until a click sound is heard. Set the TPA back into position. See Figure 10.
13. Following the wire bundle, pass the new circuit through the grommet carefully. The new terminal must be positioned under the gray lever. See Figure 11.
14. Add a 6 feet (182.8 cm) piece of 22-gauge wire to the end of the new circuit that was just installed. Solder and heat shrink the two wires together. Follow connector repair procedures. See Figure 12.
15. Cover approximately 4 ft. (122 cm) of the circuit between the PDB connector and the cowl in convolute.
16. Route the circuit from the PDB connector to the driver-side grommet. See Figure 13.
NOTE: The circuit should go underneath the plastic shield as shown in the figure.
17. Zip-tie to the identified harness, stopping at the driver’s side grommet. See Figure 14.
18. Using pliers, cut the service action hole at the grommet. See Figure 15.
19. Pass the circuit crossing the grommet from outside to inside the vehicle. See Figure 16.
20. Once the circuit is positioned inside the vehicle, route the wire down and under the carpet behind the pedals. Secure wire with body tape. See Figure 17.
21. Route wire behind the middle console. Following the red/black wire bundle. Secure with zip ties. See Figure 18.
22. Identify connector C222 (black connector with white lever). Unclip and disconnect. See Figure 19.
23. Remove the TPA cover inside of the connector. See Figure 20.
24. Cut the wire to size. Crimp terminal to wire.
25. Insert the terminal into cavity 23. See Figure 21.
26. Reinsert the TPA cover. See Figure 22.
27. Using a multimeter, set the continuity option and volume loud enough to hear and test the continuity from the PDB connector on cavity 33 to C222 on cavity 23. See Figure 23. Did the multimeter emit a sound?
Yes – Continue to Step 28.
No – Verify wire conductivity and solder connections in Step 14 and 27. Repair as needed.
28. Reconnect connector C222. See Figure 24.
29. Install Glove Compartment. Follow WSM procedures in 501-12.
30. Install panel. See Figure 25.
31. Clip the C1035A connector cover in place, ensuring that no wires are caught. See Figure 26.
NOTE: Ensure that the plastic eyelet is well positioned and that a click is heard when the cover is put into place.
32. Reconnect the battery junction box electrical connector, C1035A. See Figure 27.
33. Reposition wire covering. Apply vinyl tape to secure the grommet point. See Figure 28.
34. To reassemble the vehicle reverse steps 3-4.
35. Start the vehicle and turn the light knob to the “parking light” mode. See Figure 29.
36. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers 2 and 4 will be visible. See Figure 30. Did the correct light(s) become visible based on the connector being tested?
Yes – Recall complete.
No – Go back to Step 3.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CERTAIN 2023 MODEL YEAR MAVERICK XL AND XLT VEHICLES — TRAILER PARK LAMP WIRING OVERLAY
SERVICE PROCEDURE
1. With the vehicle on, turn the light knob to the “parking light” mode. See Figure 1.
2. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers 2 and 4 will be visible. See Figure 2. Did the correct light(s) become visible based on the connector being tested?
Yes – Passes inspection – Recall complete.
No – Does not pass inspection – repair required. Continue to Step 3.
3. Remove the 12-volt battery. Follow WSM procedures in Section 414-01.
4. Remove the Power Distribution Box (PDB). Follow WSM Section 414-01.
5. Once the harness branch is identified, as in Figure 3 below, strip back wire covering for 80 mm, in order to access the wires.
6. Access the Left Hand (LH) headlamp connector, C1284B connector and determine the color of the wire in cavity 2, should be blue with a gray tracer. See Figure 4.
7. Identify the same wire color, blue with a gray tracer, in the wire bundle that was uncovered in Step 6.
Separate the identified wire from the rest of the bundle using tape. See Figure 5.
NOTE: There are 2 wires that are blue with a gray tracer in the wire bundle. Either wire will work.
NOTE: It is recommended to enable the sound function for continuity for your multimeter, if applicable.
NOTICE: Test the wire going towards the headlamp as identified in Figure 6.
8. Once the identified wire has been isolated, cut and strip about 1 inch (25 mm) of the wire. Using a multimeter, test continuity from the C1284B connector, cavity 2, to the exposed circuit. See Figure 6.
Did the multimeter emit a sound?
Yes – Continue to Step 10.
No – Continue to Step 9.
9. Test continuity from the C1285B connector, cavity 2, to the exposed circuit. Did the multimeter emit a sound?
Yes – Continue to Step 10.
No – Repair the exposed wire. The wrong wire has been selected. Go back to Step 7.
10. Remove tape from Power Distribution Box (PDB) connector C1035A, and roll down the wire covering to the tie strap. See Figure 7.
NOTE: C1035A connector is black, when plugged into the PDB it is located on the left side.
11. Remove the back shell from the C1035A connector. There are a total of 4 tabs that will need to be released. See Figure 8.
12. Identify Cavity 33 in the connector. This should be an empty cavity. See Figure 9.
13. Position the Terminal Position Assurance (TPA) Cover to the first hard stop, approximately 5mm length. See Figure 10.
14. Insert new terminal into Cavity 33. Position the terminal gap down and push until a click sound is heard. Set the TPA back into position. See Figure 11.
15. Following the wire bundle, pass the new circuit through the grommet carefully. The new terminal must be positioned under the gray lever. See Figure 12.
16. Add a 6-inch (152 mm) piece of 22-gauge wire to the end of the new circuit that was just installed.
Solder and heat shrink the two wires together. Follow connector repair procedures. See Figure 13.
17. Remove 50mm of the insulation from the wire end and from the circuit separated in the wire branch. See Figure 14.
18. Place 30 mm of heat-shrink on each exposed wire. See Figure 15.
19. Solder the circuits together. See Figure 16.
20. Protect the wire bundle from heat, position the heat-shrink in place and secure. See Figure 17.
21. Clip the C1035A connector cover in place, ensuring that no wires are caught. See Figure 18.
NOTE: Ensure that the plastic eyelet is well positioned and that a click is heard when the cover is put into place.
22. Reposition wire covering. See Figure 19.
23. Apply anti-abrasive tape to the wire branch, covering all exposed wires. Apply vinyl tape to secure the grommet point as well. See Figure 20.
24. To reassemble the vehicle reverse steps 3-4.
25. Start the vehicle and turn the light knob to the “parking light” mode. See Figure 21.
26. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers 2 and 4 will be visible. See Figure 22. Did the correct light(s) become visible based on the connector being tested?
Yes – Recall complete.
No – Go back to Step 7.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
On February 14, 2023, an issue pertaining to 2023 model year Ford Maverick trailer tow taillamp function was brought to Ford
’s Critical Concern Review Group for review.
On February 3rd, 2023, the Ford Hermosillo assembly plant was made aware of a warranty claim on a 2023MY Ford
Maverick with a customer indicating that the trailer taillamps were not functioning when the trailer was attached to vehicle. Dealer inspection found a missing circuit in the engine bay electrical harness.
Further investigation by the assembly plant and engineering revealed that a revised engine bay wire harness released for the 2023 model year did not include a circuit for the class II trailer tow (7+4 connector). All 2023 model year vehicles with Class II trailer tow are affected.
A stop ship was issued on February 8th, 2023, by Ford Hermosillo assembly plant.
As of March 3, 2023, there are (4) known warranty reports related to this concern.
On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
11 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-23V160-2575.PDF 215.371KB
Recall Acknowledgement
RCAK-23V160-6660.pdf 645.137KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Compliance Recall 23C04 Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages Trailer Tow Taillamp Wiring Replacement
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V160-6147.pdf 44.536KB
Manufacturer Notices(to Dealers,) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C04 Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages Trailer Tow Taillamp Wiring Replacement
RCMN-23V160-3502.pdf 6269.044KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C04 – Supplement #1 Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages Trailer Tow Taillamp Wiring Replacement
RCMN-23V160-5910.pdf 6366.973KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V160-3223.pdf 52.564KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V160-3735.PDF 211.137KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V160-5058.PDF 211.382KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V160-1579.PDF 211.469KB
ISSUED Renotification Notice
RCRN-23V160-8922.pdf 503.447KB
Latest Recalls Documents
- [COMPATIBLE WITH FORD] Compatible with 2002-2004 Ford
F250 F350 Super Duty.
- [REPLACE PART NUMBER] 2C3Z-13A576-DA.
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- [NOTICE] For any reason, if you are not satisfied with your purchase, contact us directly.
- EASY TO INSTALL. No cutting! No splicing! This trailer wiring harness kit plugs into existing factory wiring on your vehicle and equips it with a standard, rear 4-pin trailer wiring connector for plugging in and towing a trailer
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F-250 Super Duty 1999-2001 Ford
F-350 Super Duty 1999-2001 Ford
F-450 Super Duty 1999-2001 Ford
F-550 Super Duty
- Function: Vehicle-Side Trailer Wiring Harness provides a 7-pin truck wiring socket to connect trailer's taillights, brake lights, reverse lights, turn signals, electric trailer brakes and an auxiliary power wire
- Easy to Install: Plug and play,no cutting, splicing or tapping required.Quickly and easily install a 7-way blade socket in the truck bed
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SEOCONTENT-START
March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C04 / NHTSA Recall 23V160
2023 Maverick
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) No.108, which requires trailers to be equipped with
stop, tail, and turn signal lamps, along with other functions.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, a wiring circuit to the trailer tow connector is missing.
What is the risk? This will result in inoperative trailer taillamps.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify
you via mail to schedule a service appointment with your dealer for repairs to
be completed free of charge (parts and labor). Parts are anticipated to be
available in the 2nd quarter of 2023.
What should you do? When parts are available, Ford Motor Company will send a letter to inform
you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. When parts are available, you should contact your dealer
for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V160.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
05679
23C04 NP/DTB123C041
1 of 2
A/1/000001/1
771794790572 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
05679
23C04 NP/DTB123C041
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Cumplimiento Aviso de Campaña 23C04 / Campaña 23V160 de la NHTSA
2023 Maverick
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con las normas federales de seguridad para vehículos de motor (FMVSS), n.° 108, que exige que los
remolques estén equipados con luces de freno, luces traseras y luces direccionales, junto con otras
funciones.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, falta un conector del circuito del cableado al remolque.
¿Qué riesgo existe? Esto hará que las luces traseras del remolque no funcionen.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para
fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford
Motor Company le avisará mediante correo para programar una cita de servicio
con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y
mano de obra). Se prevé que las piezas estarán disponibles durante el 2do
trimestre de 2023.
¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una
carta para informarle la disponibilidad de estas y solicitarle que se comunique
con su distribuidor a fin de programar la reparación.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá
ponerse en contacto con su distribuidor a fin de programar una cita para
solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V160 de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Marzo de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
2 of 2
A/2/000001/1
© Copyright 2023 Ford, División de Servicio al Cliente
771794790572 A/2/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
**************************************************************************************************************
February, 2024
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2023 Maverick has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
23C04 – 2023 Maverick Trailer Tow Tail Lamp Function
What is the
issue?
On your vehicle, a wiring circuit to the trailer tow connector is missing.
A missing wiring circuit results in inoperative trailer taillamps, increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Febrero de, 2024
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2023 Maverick las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
23C04 – Maverick 2023 – Función de la luz trasera del remolque
¿Cuál es el
problema?
En su vehículo, falta un conector del circuito del cableado al remolque.
Un circuito de cableado omitido se traduce en luces traseras del remolque que no funcionan,
lo cual aumenta el riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2024 Ford Motor Company
1 of 2
000000000000118 / 235 / 118
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
Presorted STD
US Postage
PAID
R K C
0012872 A / 000000000000118 / 118
ù ù
**************************************************************************************************************
June 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 23C04 / NHTSA Recall 23V160
2023 Maverick
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) No.108, which requires trailers to be equipped with
stop, tail, and turn signal lamps, along with other functions.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, a wiring circuit to the trailer tow connector is missing.
What is the risk? A missing wiring circuit results in inoperative trailer taillamps, increasing the
risk of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to add the missing wiring circuit for the trailer tow
taillamp free of charge (parts and labor).
How long will it take? The time needed for this repair is less than half a day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
23C04. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should not pull a trailer with your vehicle until this
recall repair has been completed. You should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2023 Ford Motor Company
05679
23C04 PA/DTB1A3C041
1 of 4
A/1/000001/1
771836889929 A/1/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for services related to missing wiring circuits for the trailer tow
taillamps. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 23V160.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2023 Ford Motor Company
05679
23C04 PA/DTB1A3C041
2 of 4
A/2/000001/1
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de cumplimiento 23C04 / Campaña 23V160 de la NHTSA
2023 Maverick
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos
Motorizados de los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con las normas federales de seguridad para vehículos de motor (FMVSS), n.° 108, que exige que los
remolques estén equipados con luces de freno, luces traseras y luces direccionales, junto con otras
funciones.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, falta un conector del circuito del cableado al remolque.
¿Qué riesgo existe? Un circuito de cableado omitido se traduce en luces traseras del remolque que
no funcionan, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Las piezas para reparar su vehículo ya se encuentran disponibles. Ford
Motor Company ha autorizado a su distribuidor a agregar el circuito de
cableado omitido de la luz trasera del remolque sin costo alguno (piezas y
mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para
llevar a cabo la Campaña 23C04. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no
manejar el vehículo. No debe jalar un remolque con el vehículo mientras no se
haya realizado esta reparación de la campaña. Deberá ponerse en contacto
con su distribuidor a fin de programar una cita para solucionar este problema
lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento en
su vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
3 of 4
A/3/000001/1
05679
23C04 PA/DTB1A3C041
Junio de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
©
Copyright 2023 Ford, División de Servicio al Cliente
771836889929 A/3/000001/1
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
¿Ha pagado
anteriormente por
esta reparación?
Si ha pagado anteriormente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña
para garantizar que se hayan utilizado las piezas y los procedimientos
correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con los circuitos del cableado de las luces traseras del
remolque. Para comprobar si cumple con los requisitos y agilizar el reembolso,
proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe
fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso enviadas a
esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 23V160 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
4 of 4
A/4/000001/1
05679
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© Copyright 2023 Ford, División de Servicio al Cliente
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 14, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Maverick 2023 Hermosillo Plant November 23, 2022, through February 10, 2023
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
On affected vehicles, a wiring circuit to the trailer tow connector is missing resulting in inoperative
trailer taillamps. The affected vehicles will not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) No. 108, which requires trailers to be equipped with stop, tail, and
turn signal lamps, along with other functions.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers 2nd quarter 2023 when it is anticipated that parts
ordering information and repair instructions will be available to support this compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
Ó Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 23, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Dated May 15, 2023
New! REASON FOR THIS SUPPLEMENT
Technical Instructions: Correction to wiring connectors documented in both technical information
sheets.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Maverick 2023 Hermosillo Plant November 23, 2022, through February 10, 2023
US population of affected vehicles: 2,716. The affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS COMPLIANCE RECALL
On the affected vehicles, a wiring circuit to the trailer tow connector is missing which results in
inoperative trailer taillamps. Inoperative trailer taillamps increase the risk of a crash and do not
conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 108,
which requires trailers to be equipped with stop, tail, and turn signal lamps, along with other functions
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to add
missing wiring circuits for the trailer tow taillamps. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 29, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2023 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Mobile Service Repair Assessment
Attachment V: Mobile Repair/Vehicle Pickup and Delivery Record
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies:
o Standard hand tools
MOBILE REPAIR QUESTIONS AND ASSISTANCE
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Light Mobile Service
OASIS ACTIVATION
OASIS was activated on March 14, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since March
14, 2023. Owner names and addresses will be available by May 29, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealers for an appointment to have their
vehicles remedied as soon as practicable. Immediately contact any of your affected customers
whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy
of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the trailer tow taillamp missing
wiring circuit.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23C04 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C04 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
• Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote
Experience Program.
• Provision for Locally Obtained Supplies: Includes zip ties, solder, shrink tube, 22-guage
wire, convolute, and anti-abrasive tape. Submit on the same line as the repair.
o Program Code: 23C04
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $40 total for Misc. Expense.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Verify tow taillamps operation with the trailer lighting
emulator – pass
23C04A 0.2 Hour
Verify tow taillamps operation with the trailer lighting
emulator – fail. Add missing wiring circuit for trailer tow
taillamp – Lariat
23C04B 1.1 Hours
Verify tow taillamps operation with the trailer lighting
emulator – fail. Add missing wiring circuit for trailer tow
taillamp – XL and XLT
23C04C 1.0 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
EU2Z-14474-AB
Battery Junction Box Wire Connector – All Vehicles
Note: One package can repair 5 vehicles
5 1
EU2Z-14421-CA
Connector C222 Wire Connector – Lariat Only
Note: One package can repair 5 vehicles
5 1
Obtain Locally
Zip Ties
Claim as MISC
OTHER
Shrink Tube
22-Gauge Wire
4 ft. Convolute – Lariat
Anti-Abrasive Tape – XL and XLT
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
CERTAIN 2023 MODEL YEAR MAVERICK LARIAT VEHICLES — TRAILER
PARK LAMP WIRING OVERLAY
SERVICE PROCEDURE
1. With the vehicle on, turn the light knob to the “parking light” mode. See Figure 1.
23102W
FIGURE 2
FIGURE 1
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
2. From the rear of the vehicle, test the trailer connector by using the tester in the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 2. Did the correct light(s) become visible based on the connector
being tested?
Yes – Passes inspection – Recall complete.
No – Does not pass inspection – repair required. Continue to Step 3.
ATTACHMENT III
PAGE 2 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
3. Remove the 12-volt battery and battery tray. Follow WSM procedures in Section 414-01.
4. Release the tabs and battery junction box cover. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102Z
x6
E358880
FIGURE 3
5. Disconnect the battery junction box electrical connector, C1035A. See Figure 4.
E358881
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102AA
FIGURE 4
ATTACHMENT III
PAGE 3 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
6. Remove the Glove Compartment. Follow WSM procedures in 501-12.
7. Remove panel. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102UU
x3
1
1
2
FIGURE 5
8. Remove tape from Power Distribution Box (PDB) connector C1035A, and roll down the wire covering
to the tie strap. See Figure 6.
STUD FOR
MISSING NUT
23102G
C1284B
FIGURE 6
ATTACHMENT III
PAGE 4 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
9. Remove the back shell from C1035A connector. There are a total of 4 tabs that will need to be
released. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102H
FIGURE 7
10. Identify Cavity 33 in the connector. This should be an empty cavity. See Figure 8.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102J
C1284B
FIGURE 8
ATTACHMENT III
PAGE 5 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
11. Position the Terminal Position Assurance (TPA) Cover to the first hard stop, approximately 5mm
length. See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102K
TPA COVER
5 MM
12. Insert new terminal into Cavity 33. Position the terminal gap down and push until a click sound is
heard. Set the TPA back into position. See Figure 10.
FIGURE 10
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102L
C1284B
ATTACHMENT III
PAGE 6 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
13. Following the wire bundle, pass the new circuit through the grommet carefully. The new terminal must
be positioned under the gray lever. See Figure 11.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102M
GROMMET
FIGURE 11
14. Add a 6 feet (182.8 cm) piece of 22-gauge wire to the end of the new circuit that was just installed.
Solder and heat shrink the two wires together. Follow connector repair procedures. See Figure 12.
FIGURE 12
STUD FOR
MISSING NUT
STUD FOR
C1284B
23102N
NEW WIRE
CIRCUIT WIRE
ATTACHMENT III
PAGE 7 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102CC
Driver side
grommet
PDB affected
connector
Front of
the vehicle
Engine bay
harness shield
FIGURE 13
15. Cover approximately 4 ft. (122 cm) of the circuit between the PDB connector and the cowl in
convolute.
16. Route the circuit from the PDB connector to the driver-side grommet. See Figure 13.
NOTE: The circuit should go underneath the plastic shield as shown in the figure.
17. Zip-tie to the identified harness, stopping at the driver’s side grommet. See Figure 14.
23102VV
FIGURE 14
ATTACHMENT III
PAGE 8 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
18. Using pliers, cut the service action hole at the grommet. See Figure 15.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102DD
Service acon
grommet hole.
Brake booster
view from
outside of
cabin.
FIGURE 15
19. Pass the circuit crossing the grommet from outside to inside the vehicle. See Figure 16.
FIGURE 16
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102EE
Pass the circuit
through hole
ATTACHMENT III
PAGE 9 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
20. Once the circuit is positioned inside the vehicle, route the wire down and under the carpet behind the
pedals. Secure wire with body tape. See Figure 17.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102FF
TAPE
FIGURE 17
21. Route wire behind the middle console. Following the red/black wire bundle. Secure with zip ties.
See Figure 18.
STUD FOR
MISSING NUT
STUD FOR
23102GG
MIDDLE
CONSOLE
RED/BLACK WIRE
BUNDLE
FIGURE 18
ATTACHMENT III
PAGE 10 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
22. Identify connector C222 (black connector with white lever). Unclip and disconnect. See Figure 19.
FIGURE 19
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102JJ
FAN
C222
CONNECTOR
23. Remove the TPA cover inside of the connector. See Figure 20.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102KK
FIGURE 20
ATTACHMENT III
PAGE 11 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
24. Cut the wire to size. Crimp terminal to wire.
25. Insert the terminal into cavity 23. See Figure 21.
FIGURE 21
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102LL
Cavity 23
26. Reinsert the TPA cover. See Figure 22.
STUD FOR
MISSING NUT
STUD FOR
23102MM
FIGURE 22
ATTACHMENT III
PAGE 12 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
27. Using a multimeter, set the continuity option and volume loud enough to hear and test the continuity
from the PDB connector on cavity 33 to C222 on cavity 23. See Figure 23. Did the multimeter emit a
sound?
Yes – Continue to Step 28.
No – Verify wire conductivity and solder connections in Step 14 and 27. Repair as needed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102OO
Cavity 33 it is
empty to insert
wire terminal.
Cavity 23
FIGURE 23
28. Reconnect connector C222. See Figure 24.
23102JJ
FAN
C222
CONNECTOR
FIGURE 24
ATTACHMENT III
PAGE 13 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
29. Install Glove Compartment. Follow WSM procedures in 501-12.
30. Install panel. See Figure 25.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102XX
x3
1
1
2
FIGURE 25
31. Clip the C1035A connector cover in place, ensuring that no wires are caught. See Figure 26.
NOTE: Ensure that the plastic eyelet is well positioned and that a click is heard when the cover is put into
place.
23102S
FIGURE 26
ATTACHMENT III
PAGE 14 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
32. Reconnect the battery junction box electrical connector, C1035A. See Figure 27.
E358881
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102YY
FIGURE 27
33. Reposition wire covering. Apply vinyl tape to secure the grommet point. See Figure 28.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102WW
C1284B
FIGURE 28
ATTACHMENT III
PAGE 15 OF 15
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
FIGURE 29
34. To reassemble the vehicle reverse steps 3-4.
35. Start the vehicle and turn the light knob to the “parking light” mode. See Figure 29.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
36. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 30. Did the correct light(s) become visible based on the connector
being tested?
Yes – Recall complete.
No – Go back to Step 3.
23102W
FIGURE 30
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT III
PAGE 1 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
CERTAIN 2023 MODEL YEAR MAVERICK XL AND XLT VEHICLES — TRAILER
PARK LAMP WIRING OVERLAY
SERVICE PROCEDURE
1. With the vehicle on, turn the light knob to the “parking light” mode. See Figure 1.
23102W
FIGURE 2
FIGURE 1
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
2. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 2. Did the correct light(s) become visible based on the connector
being tested?
Yes – Passes inspection – Recall complete.
No – Does not pass inspection – repair required. Continue to Step 3.
ATTACHMENT III
PAGE 2 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
6. Access the Left Hand (LH) headlamp connector, C1284B connector and determine the color of the
wire in cavity 2, should be blue with a gray tracer. See Figure 4.
23102D
HEADLAMP
CONNECTOR
FIGURE 4
3. Remove the 12-volt battery. Follow WSM procedures in Section 414-01.
4. Remove the Power Distribution Box (PDB). Follow WSM Section 414-01.
5. Once the harness branch is identified, as in Figure 3 below, strip back wire covering for 80 mm, in
order to access the wires.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
80mm
23102C
FIGURE 3
ATTACHMENT III
PAGE 3 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
7. Identify the same wire color, blue with a gray tracer, in the wire bundle that was uncovered in Step 6.
Separate the identified wire from the rest of the bundle using tape. See Figure 5.
NOTE: There are 2 wires that are blue with a gray tracer in the wire bundle. Either wire will work.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102E
IDENTIFIED
WIRE
FIGURE 5
ATTACHMENT III
PAGE 4 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
NOTE: It is recommended to enable the sound function for continuity for your multimeter, if applicable.
NOTICE: Test the wire going towards the headlamp as identified in Figure 6.
8. Once the identified wire has been isolated, cut and strip about 1 inch (25 mm) of the wire. Using a
multimeter, test continuity from the C1284B connector, cavity 2, to the exposed circuit. See Figure 6.
Did the multimeter emit a sound?
Yes – Continue to Step 10.
No – Continue to Step 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102F
C1284B
TEST THIS SIDE
OF CUT WRIE
FIGURE 6
ATTACHMENT III
PAGE 5 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
9. Test continuity from the C1285B connector, cavity 2, to the exposed circuit. Did the multimeter emit a
sound?
Yes – Continue to Step 10.
No – Repair the exposed wire. The wrong wire has been selected. Go back to Step 7.
10. Remove tape from Power Distribution Box (PDB) connector C1035A, and roll down the wire covering
to the tie strap. See Figure 7.
NOTE: C1035A connector is black, when plugged into the PDB it is located on the left side.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102G
C1284B
FIGURE 7
11. Remove the back shell from the C1035A connector. There are a total of 4 tabs that will need to be
released. See Figure 8.
23102H
C1284B
FIGURE 8
ATTACHMENT III
PAGE 6 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
12. Identify Cavity 33 in the connector. This should be an empty cavity. See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102J
13. Position the Terminal Position Assurance (TPA) Cover to the first hard stop, approximately 5mm
length. See Figure 10.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102K
C1284B
TPA COVER
5 MM
FIGURE 10
ATTACHMENT III
PAGE 7 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
14. Insert new terminal into Cavity 33. Position the terminal gap down and push until a click sound is
heard. Set the TPA back into position. See Figure 11.
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102L
C1284B
15. Following the wire bundle, pass the new circuit through the grommet carefully. The new terminal must
be positioned under the gray lever. See Figure 12.
STUD FOR
MISSING NUT
STUD FOR
23102M
GROMMET
FIGURE 12
ATTACHMENT III
PAGE 8 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
16. Add a 6-inch (152 mm) piece of 22-gauge wire to the end of the new circuit that was just installed.
Solder and heat shrink the two wires together. Follow connector repair procedures. See Figure 13.
FIGURE 13
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102N
NEW WIRE
CIRCUIT WIRE
17. Remove 50mm of the insulation from the wire end and from the circuit separated in the wire
branch. See Figure 14.
STUD FOR
MISSING NUT
C1284B
23102O
NEW CIRCUIT
WIRE FROM
WIRE BUNDLE
FIGURE 14
ATTACHMENT III
PAGE 9 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
18. Place 30 mm of heat-shrink on each exposed wire. See Figure 15.
FIGURE 15
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
HEAT-SHRINK
23102P
19. Solder the circuits together. See Figure 16.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102Q
FIGURE 16
ATTACHMENT III
PAGE 10 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
20. Protect the wire bundle from heat, position the heat-shrink in place and secure. See Figure 17.
FIGURE 17
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102R
ABRASSION
TAPE
21. Clip the C1035A connector cover in place, ensuring that no wires are caught. See Figure 18.
NOTE: Ensure that the plastic eyelet is well positioned and that a click is heard when the cover is put into
place.
STUD FOR
MISSING NUT
23102S
FIGURE 18
ATTACHMENT III
PAGE 11 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
22. Reposition wire covering. See Figure 19.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102ZZ
FIGURE 19
23. Apply anti-abrasive tape to the wire branch, covering all exposed wires. Apply vinyl tape to secure the
grommet point as well. See Figure 20.
FIGURE 20
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102X
ATTACHMENT III
PAGE 12 OF 12
COMPLIANCE RECALL 23C04-S1
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
FIGURE 21
24. To reassemble the vehicle reverse steps 3-4.
25. Start the vehicle and turn the light knob to the “parking light” mode. See Figure 21.
26. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 22. Did the correct light(s) become visible based on the connector
being tested?
Yes – Recall complete.
No – Go back to Step 7.
23102W
FIGURE 22 PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Attachment IV
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
Mobile Service Repair Assessment
The following assessment will be used to indicate how mobile-friendly a program is.
Dealer Bulletin
This system may be broken down by labor operations or models. If the program has an
inspection followed by a potential repair, then the assessment level will be broken down into an
inspection assessment level and a repair assessment level to show the mobile-friendliness of
the repair on the vehicle. If the program has multiple repair options (determined by the model,
model year, or options) then the assessment level will also be determined by the options to
show the mobile-friendliness of the repair on the vehicle.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not Mobile Service Capable
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools may be required other than an IDS/FDRS setup
• FDRS programming that requires an internet connection (wi-fi or mobile hotspot)
• Make sure the vehicle has a charge port to ensure battery voltage is maintained during
the flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under-hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Attachment IV
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
– Enhanced Mobile Service
• Anytime a procedure requires work under the vehicle to have a two-person
process
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check-Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: A wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not Mobile Service Repair Capable
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than the inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
ATTACHMENT V
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04 – Supplement #1
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23C04 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23C04
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23C04, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before June 10, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information about our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance according to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance before a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance before the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
Ó Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 15, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Compliance Recall 23C04
Dated March 14, 2023
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Maverick 2023 Hermosillo Plant November 23, 2022, through February 10, 2023
US population of affected vehicles: 2,716. The affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS COMPLIANCE RECALL
On the affected vehicles, a wiring circuit to the trailer tow connector is missing which results in
inoperative trailer taillamps. Inoperative trailer taillamps increase the risk of a crash and do not
conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 108,
which requires trailers to be equipped with stop, tail, and turn signal lamps, along with other functions
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to add
missing wiring circuits for the trailer tow taillamps. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 29, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2023 Ford Motor Company
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Mobile Service Repair Assessment
Attachment V: Mobile Repair/Vehicle Pickup and Delivery Record
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies:
o Standard hand tools
MOBILE REPAIR QUESTIONS AND ASSISTANCE
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Light Mobile Service
OASIS ACTIVATION
OASIS was activated on March 14, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since March
14, 2023. Owner names and addresses will be available by May 29, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealers for an appointment to have their
vehicles remedied as soon as practicable. Immediately contact any of your affected customers
whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy
of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with the trailer tow taillamp missing
wiring circuit.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
23C04 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23C04 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup &
Delivery (PDL) Offset section for additional details.
• Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote
Experience Program.
• Provision for Locally Obtained Supplies: Includes zip ties, solder, shrink tube, 22-guage
wire, convolute, and anti-abrasive tape. Submit on the same line as the repair.
o Program Code: 23C04
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $40 total for Misc. Expense.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Verify tow taillamps operation with the trailer lighting
emulator – pass
23C04A 0.2 Hour
Verify tow taillamps operation with the trailer lighting
emulator – fail. Add missing wiring circuit for trailer tow
taillamp – Lariat
23C04B 1.1 Hours
Verify tow taillamps operation with the trailer lighting
emulator – fail. Add missing wiring circuit for trailer tow
taillamp – XL and XLT
23C04C 1.0 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
EU2Z-14474-AB
Battery Junction Box Wire Connector – All Vehicles
Note: One package can repair 5 vehicles
5 1
EU2Z-14421-CA
Connector C222 Wire Connector – Lariat Only
Note: One package can repair 5 vehicles
5 1
Obtain Locally
Zip Ties
Claim as MISC
OTHER
Shrink Tube
22-Gauge Wire
4 ft. Convolute – Lariat
Anti-Abrasive Tape – XL and XLT
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
Ó Copyright 2023 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
ATTACHMENT III
PAGE 1 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
CERTAIN 2023 MODEL YEAR MAVERICK LARIAT VEHICLES — TRAILER
PARK LAMP WIRING OVERLAY
SERVICE PROCEDURE
1. With the vehicle on, turn the light knob to the “parking light” mode. See Figure 1.
23102W
FIGURE 2
FIGURE 1
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
2. From the rear of the vehicle, test the trailer connector by using the tester in the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 2. Did the correct light(s) become visible based on the connector
being tested?
Yes – Passes inspection – Recall complete.
No – Does not pass inspection – repair required. Continue to Step 3.
ATTACHMENT III
PAGE 2 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
3. Remove the 12-volt battery and battery tray. Follow WSM procedures in Section 414-01.
4. Release the tabs and battery junction box cover. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102Z
x6
E358880
FIGURE 3
5. Disconnect the battery junction box electrical connector, C1035B. See Figure 4.
E358881
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102AA
FIGURE 4
ATTACHMENT III
PAGE 3 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
6. Remove the Glove Compartment. Follow WSM procedures in 501-12.
7. Remove panel. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102UU
x3
1
1
2
FIGURE 5
8. Remove tape from Power Distribution Box (PDB) connector C1035B, and roll down the wire covering
to the tie strap. See Figure 6.
STUD FOR
MISSING NUT
23102G
C1284B
FIGURE 6
ATTACHMENT III
PAGE 4 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
9. Remove the back shell from C1035B connector. There are a total of 4 tabs that will need to be
released. See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102H
FIGURE 7
10. Identify Cavity 33 in the connector. This should be an empty cavity. See Figure 8.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102J
C1284B
FIGURE 8
ATTACHMENT III
PAGE 5 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
11. Position the Terminal Position Assurance (TPA) Cover to the first hard stop, approximately 5mm
length. See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102K
TPA COVER
5 MM
12. Insert new terminal into Cavity 33. Position the terminal gap down and push until a click sound is
heard. Set the TPA back into position. See Figure 10.
FIGURE 10
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102L
C1284B
ATTACHMENT III
PAGE 6 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
13. Following the wire bundle, pass the new circuit through the grommet carefully. The new terminal must
be positioned under the gray lever. See Figure 11.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102M
GROMMET
FIGURE 11
14. Add a 6 feet (182.8 cm) piece of 22-gauge wire to the end of the new circuit that was just installed.
Solder and heat shrink the two wires together. Follow connector repair procedures. See Figure 12.
FIGURE 12
STUD FOR
MISSING NUT
STUD FOR
C1284B
23102N
NEW WIRE
CIRCUIT WIRE
ATTACHMENT III
PAGE 7 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102CC
Driver side
grommet
PDB affected
connector
Front of
the vehicle
Engine bay
harness shield
FIGURE 13
15. Cover approximately 4 ft. (122 cm) of the circuit between the PDB connector and the cowl in
convolute.
16. Route the circuit from the PDB connector to the driver-side grommet. See Figure 13.
NOTE: The circuit should go underneath the plastic shield as shown in the figure.
17. Zip-tie to the identified harness, stopping at the driver’s side grommet. See Figure 14.
23102VV
FIGURE 14
ATTACHMENT III
PAGE 8 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
18. Using pliers, cut the service action hole at the grommet. See Figure 15.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102DD
Service acon
grommet hole.
Brake booster
view from
outside of
cabin.
FIGURE 15
19. Pass the circuit crossing the grommet from outside to inside the vehicle. See Figure 16.
FIGURE 16
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102EE
Pass the circuit
through hole
ATTACHMENT III
PAGE 9 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
20. Once the circuit is positioned inside the vehicle, route the wire down and under the carpet behind the
pedals. Secure wire with body tape. See Figure 17.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102FF
TAPE
FIGURE 17
21. Route wire behind the middle console. Following the red/black wire bundle. Secure with zip ties.
See Figure 18.
STUD FOR
MISSING NUT
STUD FOR
23102GG
MIDDLE
CONSOLE
RED/BLACK WIRE
BUNDLE
FIGURE 18
ATTACHMENT III
PAGE 10 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
22. Identify connector C222 (black connector with white lever). Unclip and disconnect. See Figure 19.
FIGURE 19
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102JJ
FAN
C222
CONNECTOR
23. Remove the TPA cover inside of the connector. See Figure 20.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102KK
FIGURE 20
ATTACHMENT III
PAGE 11 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
24. Cut the wire to size. Crimp terminal to wire.
25. Insert the terminal into cavity 23. See Figure 21.
FIGURE 21
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102LL
Cavity 23
26. Reinsert the TPA cover. See Figure 22.
STUD FOR
MISSING NUT
STUD FOR
23102MM
FIGURE 22
ATTACHMENT III
PAGE 12 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
27. Using a multimeter, set the continuity option and volume loud enough to hear and test the continuity
from the PDB connector on cavity 33 to C222 on cavity 23. See Figure 23. Did the multimeter emit a
sound?
Yes – Continue to Step 28.
No – Verify wire conductivity and solder connections in Step 14 and 27. Repair as needed.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102OO
Cavity 33 it is
empty to insert
wire terminal.
Cavity 23
FIGURE 23
28. Reconnect connector C222. See Figure 24.
23102JJ
FAN
C222
CONNECTOR
FIGURE 24
ATTACHMENT III
PAGE 13 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
29. Install Glove Compartment. Follow WSM procedures in 501-12.
30. Install panel. See Figure 25.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102XX
x3
1
1
2
FIGURE 25
31. Clip the C1035B connector cover in place, ensuring that no wires are caught. See Figure 26.
NOTE: Ensure that the plastic eyelet is well positioned and that a click is heard when the cover is put into
place.
23102S
FIGURE 26
ATTACHMENT III
PAGE 14 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
32. Reconnect the battery junction box electrical connector, C1035B. See Figure 27.
E358881
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102YY
FIGURE 27
33. Reposition wire covering. Apply vinyl tape to secure the grommet point. See Figure 28.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102WW
C1284B
FIGURE 28
ATTACHMENT III
PAGE 15 OF 15
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
FIGURE 29
34. To reassemble the vehicle reverse steps 3-4.
35. Start the vehicle and turn the light knob to the “parking light” mode. See Figure 29.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
36. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 30. Did the correct light(s) become visible based on the connector
being tested?
Yes – Recall complete.
No – Go back to Step 3.
23102W
FIGURE 30
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
ATTACHMENT III
PAGE 1 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
CERTAIN 2023 MODEL YEAR MAVERICK XL AND XLT VEHICLES — TRAILER
PARK LAMP WIRING OVERLAY
SERVICE PROCEDURE
1. With the vehicle on, turn the light knob to the “parking light” mode. See Figure 1.
23102W
FIGURE 2
FIGURE 1
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
2. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 2. Did the correct light(s) become visible based on the connector
being tested?
Yes – Passes inspection – Recall complete.
No – Does not pass inspection – repair required. Continue to Step 3.
ATTACHMENT III
PAGE 2 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
6. Access the Left Hand (LH) headlamp connector, C1284B connector and determine the color of the
wire in cavity 2, should be blue with a gray tracer. See Figure 4.
23102D
HEADLAMP
CONNECTOR
FIGURE 4
3. Remove the 12-volt battery. Follow WSM procedures in Section 414-01.
4. Remove the Power Distribution Box (PDB). Follow WSM Section 414-01.
5. Once the harness branch is identified, as in Figure 3 below, strip back wire covering for 80 mm, in
order to access the wires.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
80mm
23102C
FIGURE 3
ATTACHMENT III
PAGE 3 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
7. Identify the same wire color, blue with a gray tracer, in the wire bundle that was uncovered in Step 6.
Separate the identified wire from the rest of the bundle using tape. See Figure 5.
NOTE: There are 2 wires that are blue with a gray tracer in the wire bundle. Either wire will work.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102E
IDENTIFIED
WIRE
FIGURE 5
ATTACHMENT III
PAGE 4 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
NOTE: It is recommended to enable the sound function for continuity for your multimeter, if applicable.
NOTICE: Test the wire going towards the headlamp as identified in Figure 6.
8. Once the identified wire has been isolated, cut and strip about 1 inch (25 mm) of the wire. Using a
multimeter, test continuity from the C1284B connector, cavity 2, to the exposed circuit. See Figure 6.
Did the multimeter emit a sound?
Yes – Continue to Step 10.
No – Continue to Step 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102F
C1284B
TEST THIS SIDE
OF CUT WRIE
FIGURE 6
ATTACHMENT III
PAGE 5 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
9. Test continuity from the C1285B connector, cavity 2, to the exposed circuit. Did the multimeter emit a
sound?
Yes – Continue to Step 10.
No – Repair the exposed wire. The wrong wire has been selected. Go back to Step 7.
10. Remove tape from Power Distribution Box (PDB) connector C1035B, and roll down the wire covering
to the tie strap. See Figure 7.
NOTE: C1035B connector is black, when plugged into the PDB it is located on the left side.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102G
C1284B
FIGURE 7
11. Remove the back shell from the C1035B connector. There are a total of 4 tabs that will need to be
released. See Figure 8.
23102H
C1284B
FIGURE 8
ATTACHMENT III
PAGE 6 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
12. Identify Cavity 33 in the connector. This should be an empty cavity. See Figure 9.
FIGURE 9
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102J
13. Position the Terminal Position Assurance (TPA) Cover to the first hard stop, approximately 5mm
length. See Figure 10.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102K
C1284B
TPA COVER
5 MM
FIGURE 10
ATTACHMENT III
PAGE 7 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
14. Insert new terminal into Cavity 33. Position the terminal gap down and push until a click sound is
heard. Set the TPA back into position. See Figure 11.
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102L
C1284B
15. Following the wire bundle, pass the new circuit through the grommet carefully. The new terminal must
be positioned under the gray lever. See Figure 12.
STUD FOR
MISSING NUT
STUD FOR
23102M
GROMMET
FIGURE 12
ATTACHMENT III
PAGE 8 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
16. Add a 6-inch (152 mm) piece of 22-gauge wire to the end of the new circuit that was just installed.
Solder and heat shrink the two wires together. Follow connector repair procedures. See Figure 13.
FIGURE 13
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102N
NEW WIRE
CIRCUIT WIRE
17. Remove 50mm of the insulation from the wire end and from the circuit separated in the wire
branch. See Figure 14.
STUD FOR
MISSING NUT
C1284B
23102O
NEW CIRCUIT
WIRE FROM
WIRE BUNDLE
FIGURE 14
ATTACHMENT III
PAGE 9 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
18. Place 30 mm of heat-shrink on each exposed wire. See Figure 15.
FIGURE 15
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
HEAT-SHRINK
23102P
19. Solder the circuits together. See Figure 16.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102Q
FIGURE 16
ATTACHMENT III
PAGE 10 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
20. Protect the wire bundle from heat, position the heat-shrink in place and secure. See Figure 17.
FIGURE 17
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102R
ABRASSION
TAPE
21. Clip the C1035B connector cover in place, ensuring that no wires are caught. See Figure 18.
NOTE: Ensure that the plastic eyelet is well positioned and that a click is heard when the cover is put into
place.
STUD FOR
MISSING NUT
23102S
FIGURE 18
ATTACHMENT III
PAGE 11 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
22. Reposition wire covering. See Figure 19.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102ZZ
FIGURE 19
23. Apply anti-abrasive tape to the wire branch, covering all exposed wires. Apply vinyl tape to secure the
grommet point as well. See Figure 20.
FIGURE 20
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102X
ATTACHMENT III
PAGE 12 OF 12
COMPLIANCE RECALL 23C04
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
FIGURE 21
24. To reassemble the vehicle reverse steps 3-4.
25. Start the vehicle and turn the light knob to the “parking light” mode. See Figure 21.
26. From the rear of the vehicle, test the trailer connector by using the tester into the 4-way or 7-way
connector. On a 4-way connector, light number 5 will be visible. On a 7-way connector lights numbers
2 and 4 will be visible. See Figure 22. Did the correct light(s) become visible based on the connector
being tested?
Yes – Recall complete.
No – Go back to Step 7.
23102W
FIGURE 22 PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
23102V
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Attachment IV
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
Mobile Service Repair Assessment
The following assessment will be used to indicate how mobile-friendly a program is.
Dealer Bulletin
This system may be broken down by labor operations or models. If the program has an
inspection followed by a potential repair, then the assessment level will be broken down into an
inspection assessment level and a repair assessment level to show the mobile-friendliness of
the repair on the vehicle. If the program has multiple repair options (determined by the model,
model year, or options) then the assessment level will also be determined by the options to
show the mobile-friendliness of the repair on the vehicle.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not Mobile Service Capable
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools may be required other than an IDS/FDRS setup
• FDRS programming that requires an internet connection (wi-fi or mobile hotspot)
• Make sure the vehicle has a charge port to ensure battery voltage is maintained during
the flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under-hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Attachment IV
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
– Enhanced Mobile Service
• Anytime a procedure requires work under the vehicle to have a two-person
process
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check-Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: A wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not Mobile Service Repair Capable
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than the inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
ATTACHMENT V
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 23C04
Certain 2023 Model Year Maverick XL, XLT, and Lariat Trim Packages
Trailer Tow Taillamp Wiring Replacement
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23C04 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 23C04
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 23C04, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before June 10, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting the required information about our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance according to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance before a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance before the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different from
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in the denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-160
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 10, 2023 NHTSA Recall No. : 23V-160 Manufacturer Recall No. : 23C04 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 2,716 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford Maverick Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The subject wiring harness was introduced into production on 11/23/2022 date and was taken out of production on 02/10/2023. Affected vehicles are equipped with Class II Trailer Tow package. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 23, 2022 – FEB 10, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
The trailer taillamps will not illuminate as intended when utilizing the vehicle trailer tow electrical connector. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR
Description of the Safety Risk : Trailer taillamps that do not illuminate as intended can increase the risk of a crash. Description of the Cause : Missing electrical circuit in engine bay wiring harness. Part 573 Safety Recall Report 23V-160 Page 2 Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-ESC Component Name 2 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-EUC Component Name 3 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-ERC Component Name 4 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-ETC Component Name 5 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-BJC Component Name 6 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-BKC The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-160 Page 3 Component Name 7 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-FLC Component Name 8 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-FAC Component Name 9 : Engine Bay Harness Component Description : Electrical Wiring Harness Component Part Number : PZ6T-14290-GHB Supplier Identification : Component Manufacturer
Name : Yazaki North America Inc.
Address : Calle De La Estrella No. 4310 Jaurez Foreign States 32630
Country : Mexico Chronology :
On February 14, 2023, an issue pertaining to 2023 model year Ford Maverick trailer tow taillamp function was brought to Ford’s Critical Concern Review Group for review. On February 3rd, 2023, the Ford Hermosillo assembly plant was made aware of a warranty claim on a 2023MY Ford Maverick with a customer indicating that the trailer taillamps were not functioning when the trailer was attached to vehicle. Dealer inspection found a missing circuit in the engine bay electrical harness. Further investigation by the assembly plant and engineering revealed that a revised engine bay wire harness released for the 2023 model year did not include a circuit for the class II trailer tow (7+4 connector). All 2023 model year vehicles with Class II trailer tow are affected. A stop ship was issued on February 8th, 2023, by Ford Hermosillo assembly plant. As of March 3, 2023, there are (4) known warranty reports related to this concern. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-160
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
On March 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the electrical circuit added to the engine bay wiring harness. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be April 14, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The missing electrical circuit will be spliced into the engine bay harness (PZ6T-14290).
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 15, 2023. Mailing of
owner notification letters is expected to begin March 27, 2023 and is expected to be completed by March 31, 2023.
Planned Dealer Notification Date : MAR 15, 2023 – MAR 15, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 30, 2023
* NR – Not Reported
SEOCONTENT-END
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