November 3, 2022 NHTSA CAMPAIGN NUMBER: 22V825000
Rearview Camera Malfunction/FMVSS 111
A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash.
NHTSA Campaign Number: 22V825
Manufacturer Ford Motor Company
Components BACK OVER PREVENTION
Potential Number of Units Affected 47,046
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles equipped with rearview camera systems and 8-inch screen displays. The rearview camera image may still be displayed after a backing event has ended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
The SYNC module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed December 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C27.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Ford Motor Company (Ford) Recall No. 22C27 Chronology
22C27 – CERTAIN 2021-2022 FORD BRONCO VEHICLES WITH REAR VIEW CAMERA SYSTEMS – REAR VIEW CAMERA IMAGE RE-ENTRY IN 4L MODE
Date of Submission: November 3, 2022
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
July – August 2022: In reviewing Bronco enthusiast online forums, an engineer read a post of a customer who took their Bronco into the mountains for vacation and stated that “[W]hen in 4L the backup camera stays on after being in reverse. It’s super annoying.” Ford Engineering evaluated two vehicles to better understand the issue raised in the forum post and had found that, with the vehicle in 4-Low mode, which is intended primarily for off-road use, the rear view camera and image display functioned properly throughout the duration of the backing event. It also properly ceased when the backing event ended (vehicle shifted to a forward gear and the vehicle speed exceeded 10 m.p.h.). A black or blue screen would then be displayed rather than the expected SYNC screen. This occurred regardless of whether the “Rear View Camera Delay” setting was turned on or off. It was also noted that the rear view camera would display again at a very low speed. In one occurrence, a message appeared in the blue screen that said, “Camera Unavailable. Please contact dealer.”
Informal discussions occurred between the Automotive Safety Office and Ford’s Engineering groups to search for and review any claims and to better understand the concern. This included a vehicle drive evaluation. To simulate the concern, the drive evaluation occurred on dirt roads. When the vehicle was placed into 4L mode, a pop-up appeared to the driver acknowledging that the vehicle was in “off-road mode.” However, on the drive back, an engineer noted that the offroad pop-up did not occur when shifting into 4L mode. Based on this informal internal review, an investigation entry was created and it was referred to Ford’s Critical Concern Review Group (CCRG) for further evaluation and analysis for compliance with FMVSS No. 111.
September – October 2022: On September 8, 2022, Ford’s CCRG held its first investigation meeting regarding the rear view camera image display on certain Bronco vehicles. CCRG reviewed the work completed to date by the Ford Product Development engineers. CCRG’s primary concern at the time was whether the vehicles would meet the “linger time” requirements in S5.5 of F/CMVSS 111 if the rear view image is “stuck on.” Because the rear view image would disappear at ten (10) m.p.h, CCRG continued its evaluation. Separate from the CCRG investigation, an initial wave of over-the-air Ford Power-up software updates launched for various Sync upgrades, including the repair for not displaying the expected SYNC screen in 4L mode, on September 28th for Model Year (“MY”) 2021 vehicles and October 12th for MY 2022 vehicles. This OTA update was halted on October 12, 2022 due to an error in a SYNC Module update unrelated to the vehicle camera. Ford filed a report on this OTA Powerup with NHTSA on September 29, 2022.
CCRG continued its evaluation for potential compliance concerns regarding the conditions that would be needed for the rear view image to re-appear while in forward motion. CCRG further investigated issue repeatability, evaluated whether the image displayed upon re-entry would meet the allowances of a customer-selectable permissible rear view image not during a backing event, reviewed the FMVSS 111 test procedure protocols, and investigated whether there were any applicable NHTSA interpretations for a similar issue. In October, further evaluations were conducted with both automatic and manual transmission vehicles to better understand this condition on each application. CCRG identified the following set-of-events, all of which are necessary for the image to reappear:
- In either an automatic or manual transmission vehicle, 4L must first be selected, irrespective of any “G.O.A.T.” mode selection.
- A backing event in 4L mode must occur and the vehicle is shifted into a forward gear.
- If the vehicle is driven under 10 m.p.h, the rear view image will stay displayed, irrespective of any rear view camera delay setting. If the vehicle is driven over 10 m.p.h, the rear view image will disappear and is replaced with a blank blue or black screen.
- If the vehicle is driven above 10 m.p.h. for approximately 60 seconds, a pop-up would appear on the blank blue or black screen stating that the rear view image is not available. Upon touching the “Okay” button, the vehicle’s SYNC screen would reappear.
- If the vehicle decelerated to ~5 m.p.h. or less before the pop-up appeared, the rear view camera image would reappear on the screen with no input from the driver.
- The concern occurred only on vehicles with rear view-camera-only system and an 8-inch screen display, and not other configurations. The condition would only be introduced with the vehicle in 4-Low but would persist when switched to 2-High mode within the same ignition cycle.
- The condition would reset with a key cycle.
After reviewing the vehicle drive results, CCRG concluded that a rear view camera image would reappear consistently if the previous conditions were met.
Ford is aware of four reports potentially relating to this topic, received between June 21, 2022 and October 24, 2022. Ford is not aware of any accidents, injuries or VOQs pertaining to this topic.
On October 27, 2022, Ford’s Field Review Committee reviewed the concern, determined that a potential noncompliance existed, and approved a field action.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021-2022 |
3 Associated Documents
Recall Acknowledgement
RCAK-22V825-2325.pdf 645.217KB
RCAK-22V825-2325
Noncompliance Notice 573 Report
RCLRPT-22V825-7442.PDF 214.432KB
RCLRPT-22V825-7442
Miscellaneous Document – Chronology of Defect
RMISC-22V825-1818
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V825&docType=RCL
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM | X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-Plus |
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CarDAQ-M |
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VSI J2534 ECU Reprogrammer |
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Drew Tech Mongoose Pro USB to CAN ISO9141 Interface |
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
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SEOCONTENT-START
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-825 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : NOV 03, 2022 NHTSA Recall No. : 22V-825 Manufacturer Recall No. : 22C27 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 47,046 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Affected vehicles are equipped with rear view camera systems and 8 inch screen displays. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 47,046 Bronco vehicles are affected. Production Dates : SEP 23, 2020 – MAY 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The rear view camera image meeting the requirements of FMVSS 111 S5.5 may be displayed after a backing event has ended. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The reappearance of the rear view image may distract the driver, increasing the risk of a crash. Description of the Cause : The SYNC software was not properly configured for when the driver operates the vehicle in 4-Low mode. Part 573 Safety Recall Report 22V-825 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-LD Component Name 2 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-MD Component Name 3 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-LH Component Name 4 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-MH Component Name 5 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-LP Component Name 6 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-MP Part 573 Safety Recall Report 22V-825 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : See chronology in attachment. Description of Remedy : Description of Remedy Program : The remedy for this program is a SYNC module software update which properly configures the SYNC system for vehicle usage in 4-Low mode and corrects this issue. Ford will utilize Ford Power-Up (Over-The-Air) deployment to update the SYNC module software for affected vehicles. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 15, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The recalled vehicles will receive a SYNC module software update to OTA v1.5.6 or v1.5.7 that properly configures the SYNC system for vehicle usage in 4-Low mode. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur by December 16, 2022. Mailing of owner notification letters is expected to begin December 19, 2022 and is expected to be completed by December 23, 2022. Planned Dealer Notification Date : DEC 16, 2022 – DEC 16, 2022 Planned Owner Notification Date : DEC 19, 2022 – DEC 23, 2022 Part 573 Safety Recall Report 22V-825 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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