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November 3, 2022 NHTSA CAMPAIGN NUMBER: 22V825000
Rearview Camera Malfunction/FMVSS 111
A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash.
NHTSA Campaign Number: 22V825
Manufacturer Ford
Motor Company
Components BACK OVER PREVENTION
Potential Number of Units Affected 47,046
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles equipped with rearview camera systems and 8-inch screen displays. The rearview camera image may still be displayed after a backing event has ended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
The SYNC module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 23, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C27.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
May 9, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 22C27- Supplement #2
Certain 2021-2022 Model Year Bronco Vehicles
Accessory Protocol Interface Module Software Update
REASON FOR THIS SUPPLEMENT
- NOTE: Software is available for all 2021-2022 Model Year Bronco vehicles EXCEPT those equipped with 8-inch SYNC Screens.
- DO NOT attempt repair on 2021-2022 Model Year Bronco vehicles with 8-inch SYNC Screens at this time – software is NOT currently available.
- Added Attachment IV Mobile Repair Assessment.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco | 2021 | Michigan | September 23, 2020 through December 22, 2021 |
| Bronco | 2022 | Michigan | September 1, 2021 through May 18, 2022 |
US population of affected vehicles: 44,009. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 111 S5.5 Rear Visibility. The rear view camera image may reappear on the SYNC screen after a backing event has completed while in 4WD Low mode. The reappearance of the rear view camera image may distract the driver, increasing the risk of a crash.
SERVICE ACTION
The software update is now available for 2021-2022 Model Year Bronco vehicles EXCLUDING vehicles with an 8-inch SYNC Screen. DO NOT ATTEMPT SOFTWARE UPDATE ON VEHICLES WITH AN 8-INCH SYNC SCREEN.
Note: Any attempt to update the software on vehicles with 8-inch SYNC Screens may result in an error message. Continue to monitor OASIS for updates.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the Accessory Protocol Interface Module (APIM) using FDRS. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OVER THE AIR (OTA) UPDATES (FORD POWER-UP):
- In addition to you being able to update vehicles now using FDRS, Ford is planning to deploy an OTA software update in December 2022.
- Before scheduling service for an OTA capable vehicle, please verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update.
- Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto vehicle the FSA may still show as open).
- If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.)
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of December 19, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
- Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level.
– Mobile Reprogramming
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS
Parts are not required to complete this repair.
CERTAIN 2021-2022 MODEL YEAR BRONCO VEHICLES — ACCESSORY PROTOCOL INTERFACE MODULE SOFTWARE UPDATE
SERVICE PROCEDURE
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Ford Motor Company (Ford) Recall No. 22C27 Chronology
22C27 – CERTAIN 2021-2022 FORD BRONCO VEHICLES WITH REAR VIEW CAMERA SYSTEMS – REAR VIEW CAMERA IMAGE RE-ENTRY IN 4L MODE
Date of Submission: November 3, 2022
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
July – August 2022: In reviewing Bronco enthusiast online forums, an engineer read a post of a customer who took their Bronco into the mountains for vacation and stated that “[W]hen in 4L the backup camera stays on after being in reverse. It’s super annoying.” Ford Engineering evaluated two vehicles to better understand the issue raised in the forum post and had found that, with the vehicle in 4-Low mode, which is intended primarily for off-road use, the rear view camera and image display functioned properly throughout the duration of the backing event. It also properly ceased when the backing event ended (vehicle shifted to a forward gear and the vehicle speed exceeded 10 m.p.h.). A black or blue screen would then be displayed rather than the expected SYNC screen. This occurred regardless of whether the “Rear View Camera Delay” setting was turned on or off. It was also noted that the rear view camera would display again at a very low speed. In one occurrence, a message appeared in the blue screen that said, “Camera Unavailable. Please contact dealer.”
Informal discussions occurred between the Automotive Safety Office and Ford’s Engineering groups to search for and review any claims and to better understand the concern. This included a vehicle drive evaluation. To simulate the concern, the drive evaluation occurred on dirt roads. When the vehicle was placed into 4L mode, a pop-up appeared to the driver acknowledging that the vehicle was in “off-road mode.” However, on the drive back, an engineer noted that the offroad pop-up did not occur when shifting into 4L mode. Based on this informal internal review, an investigation entry was created and it was referred to Ford’s Critical Concern Review Group (CCRG) for further evaluation and analysis for compliance with FMVSS No. 111.
September – October 2022: On September 8, 2022, Ford’s CCRG held its first investigation meeting regarding the rear view camera image display on certain Bronco vehicles. CCRG reviewed the work completed to date by the Ford Product Development engineers. CCRG’s primary concern at the time was whether the vehicles would meet the “linger time” requirements in S5.5 of F/CMVSS 111 if the rear view image is “stuck on.” Because the rear view image would disappear at ten (10) m.p.h, CCRG continued its evaluation. Separate from the CCRG investigation, an initial wave of over-the-air Ford Power-up software updates launched for various Sync upgrades, including the repair for not displaying the expected SYNC screen in 4L mode, on September 28th for Model Year (“MY”) 2021 vehicles and October 12th for MY 2022 vehicles. This OTA update was halted on October 12, 2022 due to an error in a SYNC Module update unrelated to the vehicle camera. Ford filed a report on this OTA Powerup with NHTSA on September 29, 2022.
CCRG continued its evaluation for potential compliance concerns regarding the conditions that would be needed for the rear view image to re-appear while in forward motion. CCRG further investigated issue repeatability, evaluated whether the image displayed upon re-entry would meet the allowances of a customer-selectable permissible rear view image not during a backing event, reviewed the FMVSS 111 test procedure protocols, and investigated whether there were any applicable NHTSA interpretations for a similar issue. In October, further evaluations were conducted with both automatic and manual transmission vehicles to better understand this condition on each application. CCRG identified the following set-of-events, all of which are necessary for the image to reappear:
- In either an automatic or manual transmission vehicle, 4L must first be selected, irrespective of any “G.O.A.T.” mode selection.
- A backing event in 4L mode must occur and the vehicle is shifted into a forward gear.
- If the vehicle is driven under 10 m.p.h, the rear view image will stay displayed, irrespective of any rear view camera delay setting. If the vehicle is driven over 10 m.p.h, the rear view image will disappear and is replaced with a blank blue or black screen.
- If the vehicle is driven above 10 m.p.h. for approximately 60 seconds, a pop-up would appear on the blank blue or black screen stating that the rear view image is not available. Upon touching the “Okay” button, the vehicle’s SYNC screen would reappear.
- If the vehicle decelerated to ~5 m.p.h. or less before the pop-up appeared, the rear view camera image would reappear on the screen with no input from the driver.
- The concern occurred only on vehicles with rear view-camera-only system and an 8-inch screen display, and not other configurations. The condition would only be introduced with the vehicle in 4-Low but would persist when switched to 2-High mode within the same ignition cycle.
- The condition would reset with a key cycle.
After reviewing the vehicle drive results, CCRG concluded that a rear view camera image would reappear consistently if the previous conditions were met.
Ford is aware of four reports potentially relating to this topic, received between June 21, 2022 and October 24, 2022. Ford is not aware of any accidents, injuries or VOQs pertaining to this topic.
On October 27, 2022, Ford’s Field Review Committee reviewed the concern, determined that a potential noncompliance existed, and approved a field action.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021-2022 |
12 Associated Documents
Recall Acknowledgement
RCAK-22V825-2325.pdf 645.217KB
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Noncompliance Notice 573 Report
RCLRPT-22V825-7442.PDF 214.432KB
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Miscellaneous Document – Chronology of Defect
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update
RCMN-22V825-5158.pdf 726.547KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-22V825-6093.pdf 51.548KB
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Recall Quarterly Report #1, 2022-4
RCLQRT-22V825-6134.PDF 211.14KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #1 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update
RCMN-22V825-2763.pdf 754.868KB
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Recall Quarterly Report #2, 2023-1
RCLQRT-22V825-1894.PDF 211.243KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update
RCMN-22V825-6088.pdf 779.506KB
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ISSUED Renotification Notice
RCRN-22V825-1075.pdf 496.978KB
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Recall Quarterly Report #3, 2023-2
RCLQRT-22V825-0865.PDF 211.333KB
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Miscellaneous Document – OTA Messaging
RMISC-22V825-6964.pdf 1052.668KB
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Latest Recalls Documents
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
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2018-Present Model Year |
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Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
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CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool |
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CarDAQ-M |
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Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
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SEOCONTENT-START
Secret S Y N C N O T I F I C A T I O N S W H E N A U T O M A T I C S O F T W A R E U P D A T E D A R E T U R N E D O F F Update Available Details (Top) Update Available Details (Bottom) Update Complete Details (Top) Update Complete Details (Bottom)
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May, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Bronco has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22C27 – Rear View Camera Image Re-entry (4L mode) What is the issue? When driving your vehicle in 4WD Low mode, the rear view camera image may reappear on the SYNC screen after completing a backing event. The reappearance of the rear view camera image may distract the driver, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Mayo de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Bronco las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22C27 – Recuperación de imagen de la cámara trasera (modo 4L) ¿Cuál es el problema? Al conducir su vehículo en modo 4WD Baja, la imagen de la cámara trasera podría reaparecer en la pantalla de SYNC después de finalizar un evento de retroceso. La reaparición de la imagen de la cámara trasera podría distraer al conductor, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000017 / 33 / 17 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0023116 A / 000000000000017 / 17 ù ù
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December 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22C27 / NHTSA Recall 22V825 2021 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111, Rear Visibility. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? When driving your vehicle in 4WD Low mode, the rear view camera image may reappear on the SYNC screen after completing a backing event. What is the risk? The reappearance of the rear view camera image may distract the driver, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company has released software for 22C27. Your vehicle is capable of Ford Power-Up Software Updates. When Automatic Updates are turned ON (standard from the factory), the software will be downloaded to your vehicle over a private wi-fi network or through your vehicle’s modem through the cellular network. The software installation will happen after the download. Note: Refer to ford.com/support for further information on your Ford Power-Up Software Updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 22C27 software free of charge (parts and labor) under the terms of this program. How long will it take? The time needed for this software installation may take up to four hours. If you prefer to go to your dealer for the software update, the time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? For your convenience, Ford is encouraging you to update your vehicle’s software using Ford Power-Up Software Update capabilities. By utilizing this option, you should not need to take your vehicle to your dealer unless you’re unable to successfully perform the update. To complete this software update you only need to turn the vehicle on if automatic updates are on. You can look for icons on the in-vehicle screen, as well as see the progress of the update on your FordPass app or Owner website. If you choose to have your dealer install this software, please call your dealer to schedule a service appointment for Recall 22C27. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Ford Motor Company 08367 22C27 NI/DTB122C271 1 of 4 A/1/000001/1 771751537420 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V825. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22C27 NI/DTB122C271 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de cumplimiento 22C27 / Campaña 22V825 de la NHTSA 2021 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 111, Visibilidad trasera. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Al conducir su vehículo en modo 4WD Baja, la imagen de la cámara trasera podría reaparecer en la pantalla de SYNC después de finalizar un evento de retroceso. ¿Qué riesgo existe? La reaparición de la imagen de la cámara trasera podría distraer al conductor, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha lanzado el software para 22C27. Su vehículo tiene la capacidad de recibir actualizaciones de software de Ford Power-Up. Cuando Actualizaciones automáticas esté activado (estándar de fábrica), el software se descargará en el vehículo a través de una red wifi privada o mediante el módem del vehículo, a través de la red celular. La instalación del software se producirá después de la descarga. Nota: Consulte ford.com/support para obtener información adicional sobre el sistema de Actualizaciones de software de Ford Power-Up. Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su distribuidor a instalar el software de 22C27 sin costo alguno (piezas y mano de obra), conforme a los términos de este programa. ¿Cuánto tiempo tomará? El tiempo requerido para la instalación de este software podría ser de cuatro horas como máximo. Si prefiere ir al distribuidor para realizar la actualización del software, el tiempo necesario para esta reparación será de menos de un día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para su conveniencia, Ford le recomienda que actualice usted mismo el software del vehículo con las capacidades de actualización de software de Ford Power-Up. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que no pueda realizar correctamente la actualización. Para llevar a cabo esta actualización de software, solo debe activar el vehículo si están activadas las actualizaciones automáticas. Puede buscar iconos en la pantalla del vehículo, así como también ver el progreso de la actualización en la aplicación FordPass o en el sitio web de propietarios. Si opta por que el distribuidor instale este software, llame para programar una cita de servicio para la Campaña 22C27. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. 3 of 4 A/3/000001/1 08367 22C27 NI/DTB122C271 Diciembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771751537420 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V825 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22C27 NI/DTB122C271 © Copyright 2022 Ford, División de Servicio al Cliente
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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 9, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27 Dated December 12, 2022 New! REASON FOR THIS SUPPLEMENT • NOTE: Software is available for all 2021-2022 Model Year Bronco vehicles EXCEPT those equipped with 8-inch SYNC Screens. • DO NOT attempt repair on 2021-2022 Model Year Bronco vehicles with 8-inch SYNC Screens at this time – software is NOT currently available. • Added Attachment IV Mobile Repair Assessment. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2021 Michigan September 23, 2020 through December 22, 2021 Bronco 2022 Michigan September 1, 2021 through May 18, 2022 US population of affected vehicles: 44,009. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 111 S5.5 Rear Visibility. The rear view camera image may reappear on the SYNC screen after a backing event has completed while in 4WD Low mode. The reappearance of the rear view camera image may distract the driver, increasing the risk of a crash. New! SERVICE ACTION The software update is now available for 2021-2022 Model Year Bronco vehicles EXCLUDING vehicles with an 8-inch SYNC Screen. DO NOT ATTEMPT SOFTWARE UPDATE ON VEHICLES WITH AN 8-INCH SYNC SCREEN. Note: Any attempt to update the software on vehicles with 8-inch SYNC Screens may result in an error message. Continue to monitor OASIS for updates. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update the Accessory Protocol Interface Module (APIM) using FDRS. This service must be performed on all affected vehicles at no charge to the vehicle owner. Ó Copyright 2023 Ford Motor Company OVER THE AIR (OTA) UPDATES (FORD POWER-UP): • In addition to you being able to update vehicles now using FDRS, Ford is planning to deploy an OTA software update in December 2022. • Before scheduling service for an OTA capable vehicle, please verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update. 1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto vehicle the FSA may still show as open). 2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the “Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.) OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of December 19, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Repair Assessment Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update MOBILE REPAIR QUESTIONS AND ASSISTANCE • Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL • All repairs in this program have the following assessment level. – Mobile Reprogramming OASIS ACTIVATION OASIS will be activated on December 12, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 12, 2022. Owner names and addresses will be available by January 6, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: Claim type 31: Field Service Action. Sub Code: 22C27 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update LABOR ALLOWANCES • NOTE: Software is available for all 2021-2022 Model Year Bronco vehicles EXCEPT those equipped with 8-inch SYNC Screens. • DO NOT attempt repair on 2021-2022 Model Year Bronco vehicles with 8-inch SYNC Screens at this time – software is NOT currently available. Description Labor Operation Labor Time 2021 Model Year Update the ECG, APIM, TCU, ECG, APIM as needed using FDRS MT22C27B Up to 4.0 Hours 2022 Model Year Update the ECG, APIM as needed using FDRS MT22C27C Up to 2.5 Hours If APIM or TCU module fails to update, Module recovery is needed and TSB 22-2150 is utilized. (Can only be used with 2021 Bronco Labor Op MT22C7B) MT22C27D Up to 1.0 Hour PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 CERTAIN 2021-2022 MODEL YEAR BRONCO VEHICLES — ACCESSORY PROTOCOL INTERFACE MODULE SOFTWARE UPDATE SERVICE PROCEDURE The software update is now available for 2021-2022 Model Year Bronco vehicles EXCLUDING vehicles with an 8-inch SYNC Screen. DO NOT ATTEMPT SOFTWARE UPDATE ON VEHICLES WITH AN 8-INCH SYNC SCREEN. NOTE: Any attempt to update the software on vehicles with 8-inch SYNC Screens may result in an error message. Continue to monitor OASIS for updates. For 2021 Model Year (MY) programing see 2021 Model Year Module Programming procedure below. For 2022 MY programing see 2022 Model Year Module Programming procedure on Page 7. 2021 Model Year Module Programming NOTE: Before beginning programing ensure the vehicle has enough fuel to idle for 2 hours. NOTE: The following modules may each require more than one software update: Gateway Module (GWM), Telematic Control Unit (TCU) and/or Accessory Protocol Interface Module (APIM). NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after programming, follow normal diagnostic service procedures. ATTACHMENT III PAGE 2 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21694E FIGURE 1 1. From the vehicle settings menu disable the 30 minute max idle option. From the center display press the vehicle settings button and turn off the 30 minute max idle setting. See Figure 1. NOTE: F-150 shown, Bronco similar. 2. Check the vehicle’s State Of Charge Parameter Identification Data (PID) by performing the following: • Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab > datalogger > BCM and select BATT SOC PID. • Ensure that the BATT_SOC PID reads over 80%. If the PID is less than 80%, fully recharge the vehicle’s 12-volt battery using the appropriate Rotunda battery tester and charger. • Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset Battery. • Monitor Sensor Learned Values application. Perform the BMS reset. • Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor the voltage real time using the indicator at the bottom right corner of FDRS to ensure that it is within this range. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC. 3. Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the door latch to simulate a closed door. 4. Log into Ford Diagnostic and Repair System (FDRS). Ensure FDRS and VCM 3 are updated to latest version. 5. Start a new FDRS session. NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. ATTACHMENT III PAGE 3 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 6. Click ‘Read VIN from Vehicle’ or manually enter the VIN. NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green. 7. Select Toolbox tab. 8. From the list on the LH side of the screen, select GWM. 9. From the list on the RH side of the screen, select GWM – Gateway Module (GWM) Software Update. NOTE: If the GWM is at the latest software version, Proceed to Step 17. 10. Perform the Module Software Updating Procedures outlined below for the GWM module: Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates to the GWM module untill all software updates are complete. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table. 11. If the in-vehicle SYNC screen does not indicate that the USB flash drive has started to download, this may require recovery of the APIM module. Refer to related Technical Service Bulletins (TSB) 22-2404 for APIM recovery using the FDRS service tool. NOTE: A blank 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software updates. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a lengthier operation. 12. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the application for desired module. Follow all on-screen instructions carefully. 13. When prompted, connect the USB flash drive to the FDRS. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. 14. When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS and connect it to the USB hub to install the software into the module. When the USB software update begins the touchscreen displays a message stating Do Not Remove USB. The update starts automatically and may take 10 minutes or longer to complete. If the message stating Do Not Remove USB does not display on the touchscreen within 5 minutes of the USB drive being connected to the vehicle’s USB hub select Did The Update Install Successfully > No on the FDRS and follow the on-screen instructions to either attempt USB programming again or perform CAN programming for the module. ATTACHMENT III PAGE 4 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 15. When the pop-up stating Restart Required appears on the touchscreen, turn the ignition OFF, open and close the driver’s door, and wait for 10 minutes. Restart the engine (key-on engine running [KOER]). The update is still in process at this time. NOTE: It may take up to 5 minutes before the touchscreen displays Update Successful pop-up. After 5 minutes if the Update Successful pop-up does not display on the touchscreen, remove the USB and select yes on the FDRS Was the USB Update Successful prompt (FDRS verifies if the module software update was successfully installed on the module). 16. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module assembly, vehicle interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step. NOTE: Update the gateway module (GWM) before performing the APIM update. Updated APIM software will not show as being available in FDRS until the GWM has been successfully updated. 17. If a GWM software update was performed, re-run the network test on the FDRS. Is an APIM software update available? • Yes – Proceed to Step 18. • No – Proceed to Step 23. 18. Close all the doors on the vehicle. Locking the latch mechanically while the door is open simulates a closed door. 19. Download and run the APIM Software Update application on the FDRS and follow the on-screen prompts. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table. NOTE: APIM software download to laptop and download to USB flash drive could each take up to 45 minutes to complete. However no technician interaction is needed once the download process has stated. NOTE: Start the vehicle before installing the USB flash drive for the APIM update. 20. When directed by the FDRS, install the USB flash drive into the vehicle. Wait 5 minutes for the updating prompts to show up in the sync screen in the vehicle. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. All doors must remain closed until the SYNC screen prompts a restart is required. To view the progress, drop down the updating screen in the sync screen. 21. When the update on the USB flash drive has downloaded to the vehicle, the touchscreen displays a Restart Required message. The ignition needs to be turned off for 10 minutes. Open the driver’s door, then close it to allow the vehicle to completely power down. During this key off time, the screen continues through a reboot process. ATTACHMENT III PAGE 5 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 22. After the 10 minutes, start the vehicle and allow another 5 minutes for the Update Successful message to appear in SYNC screen. Once the Update Successful message appears, the USB flash drive may be removed, and the doors opened. 23. If a APIM software update was performed, re-run the network test on the FDRS. Is an TCU software update available? • Yes – Proceed to Step 24. • No – Proceed to Step 28. 24. Select Toolbox tab. 25. From the list on the LH side of the screen, select the TCU. 26. From the list on the RH side of the screen, select TCU – Telematics Control Unit (TCU) Module Configuration. 27. Click RUN. Follow all on-screen instructions carefully. 28. If a TCU software update was performed, re-run the network test on the FDRS. Is an ECG and/or APIM software update available? • Yes – Preform the necessary update(s). • No – Proceed to Step 29. 29. From the list on the RH side of the screen, select Self-Test and click RUN. 30. Click the Run Selected Tests button in the lower right. 31. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 32. Disconnect the battery charger from the 12V battery once the programming has completed. ATTACHMENT III PAGE 6 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. ATTACHMENT III PAGE 7 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21694E FIGURE 2 2022 Model Year Module Programming NOTE: Before beginning programing ensure the vehicle has enough fuel to idle for 2 hours. NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after programming, follow normal diagnostic service procedures. 1. From the vehicle settings menu disable the 30 minute max idle option. From the center display press the vehicle settings button and turn off the 30 minute max idle setting. See Figure 2. NOTE: F-150 shown, Bronco similar. 2. Check the vehicle’s State Of Charge Parameter Identification Data (PID) by performing the following: • Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab > datalogger > BCM and select BATT SOC PID. • Ensure that the BATT_SOC PID reads over 80%. If the PID is less than 80%, fully recharge the vehicle’s 12-volt battery using the appropriate Rotunda battery tester and charger. • Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset Battery. • Monitor Sensor Learned Values application. Perform the BMS reset. • Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor the voltage real time using the indicator at the bottom right corner of FDRS to ensure that it is within this range. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC. 3. Close all the doors on the vehicle. If a door must be left open during the service procedure, mechanically latch the door latch to simulate a closed door. ATTACHMENT III PAGE 8 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 4. Log into Ford Diagnostic and Repair System (FDRS). Ensure FDRS and VCM 3 are updated to latest version. 5. Start a new FDRS session. NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 6. Click ‘Read VIN from Vehicle’ or manually enter the VIN. NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green. 7. Select Toolbox tab. 8. From the list on the LH side of the screen, select GWM. 9. From the list on the RH side of the screen, select GWM – Gateway Module (GWM) Software Update. NOTE: If the GWM is at the latest software version, Proceed to Step 17. 10. Perform the Module Software Updating Procedures outlined below for the GWM module: Perform a network test after each software update using the latest software level of the FDRS scan tool. This will refresh the list of modules that have available software updates based current module software levels. Continue performing software updates to the GWM module untill all software updates are complete. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table. 11. If the in-vehicle SYNC screen does not indicate that the USB flash drive has started to download, this may require recovery of the APIM module. Refer to related TSB 22-2404 for APIM recovery using the FDRS service tool. NOTE: A blank 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software updates. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a lengthier operation. 12. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the application for desired module. Follow all on-screen instructions carefully. 13. When prompted, connect the USB flash drive to the FDRS. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. ATTACHMENT III PAGE 9 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 14. When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS and connect it to the USB hub to install the software into the module. When the USB software update begins the touchscreen displays a message stating Do Not Remove USB. The update starts automatically and may take 10 minutes or longer to complete. If the message stating Do Not Remove USB does not display on the touchscreen within 5 minutes of the USB drive being connected to the vehicle’s USB hub select Did The Update Install Successfully > No on the FDRS and follow the on-screen instructions to either attempt USB programming again or perform CAN programming for the module. 15. When the pop-up stating Restart Required appears on the touchscreen, turn the ignition OFF, open and close the driver’s door, and wait for 10 minutes. Restart the engine (key-on engine running [KOER]). The update is still in process at this time. NOTE: It may take up to 5 minutes before the touchscreen displays Update Successful pop-up. After 5 minutes if the Update Successful pop-up does not display on the touchscreen, remove the USB and select yes on the FDRS Was the USB Update Successful prompt (FDRS verifies if the module software update was successfully installed on the module). 16. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module assembly, vehicle interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step. NOTE: Update the gateway module (GWM) before performing the APIM update. Updated APIM software will not show as being available in FDRS until the GWM has been successfully updated. 17. If a GWM software update was performed, re-run the network test on the FDRS. Is an APIM software update available? • Yes – Proceed to Step 18. • No – Proceed to Step 23. 18. Close all the doors on the vehicle. Locking the latch mechanically while the door is open simulates a closed door. 19. Download and run the APIM Software Update application on the FDRS and follow the on-screen prompts. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table. NOTE: APIM software download to laptop and download to USB flash drive could each take up to 45 minutes to complete. However no technician interaction is needed once the download process has stated. NOTE: Start the vehicle before installing the USB flash drive for the APIM update. 20. When directed by the FDRS, install the USB flash drive into the vehicle. Wait 5 minutes for the updating prompts to show up in the sync screen in the vehicle ATTACHMENT III PAGE 10 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. All doors must remain closed until the SYNC screen prompts a restart is required. To view the progress, drop down the updating screen in the sync screen. 21. When the update on the USB flash drive has downloaded to the vehicle, the touchscreen displays a Restart Required message. The ignition needs to be turned off for 10 minutes. Open the driver’s door, then close it to allow the vehicle to completely power down. During this key off time, the screen continues through a reboot process. 22. After the 10 minutes, start the vehicle and allow another 5 minutes for the Update Successful message to appear in SYNC screen. Once the Update Successful message appears, the USB flash drive may be removed, and the doors opened. 23. From the list on the RH side of the screen, select Self-Test and click RUN. 24. Click the Run Selected Tests button in the lower right. 25. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 26. Disconnect the battery charger from the 12V battery once the programming has completed. Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. ATTACHMENT III PAGE 11 OF 11 COMPLIANCE RECALL 22C27-S2 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2023 Recovering a module when programming has resulted in a blank module a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. Attachment IV Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update Mobile Service Repair Assessment The following assessment will be used to indicate how mobile friendly a program is. Dealer Bulletin This system may be broken down by labor operations or models. If the program has an inspection followed by a potential repair, then the assessment level will be broken down into an inspection assessment level and a repair assessment level to show the mobile friendliness of the repair on the vehicle. If the program has multiple repair options (determined by model, model year or options) then the assessment level will also be determined by the options to show the mobile friendliness of the repair on the vehicle. Assessment Levels – Mobile Reprogramming – Light Mobile Service – Enhanced Mobile Service – Advanced Mobile Service – Wheel and Tire Mobile Service – Not Mobile Service Capable Description of each level that is used to determine the overall assessment. – Mobile Reprogramming • Module Programming or similar type services • Minimum tools maybe required other than an IDS/FDRS setup • FDRS programming that requires internet connection (wi-fi or mobile hotspot) • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s) • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery – Light Mobile Service • Interior repair procedures that do not require seat, dash, or headliner removal • Under hood repairs that do not require large component removal • Exterior repairs that do not require large component/panel removal • Repairs may require standard hand tools (Access to a Technician starter kit or similar) Attachment VI Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C27- Supplement #2 Certain 2021-2022 Model Year Bronco Vehicles Accessory Protocol Interface Module Software Update – Enhanced Mobile Service • Anytime a procedure requires work under the vehicle to have a two-person process. • Brake Inspection and Brake Repair/Replacement • Limited Suspension Component replacement (no alignment) • Under Vehicle access for limited repairs (no large component removal) • Vehicle Check Up – VCU • Pre Delivery Inspection – PDI • Used Car Inspection/Presale Inspection • May require floor jack, jack stands, and impact tools Note: Wheel lock maybe required. – Advanced Mobile Service • Fluid Exchange/Oil Change • Light Repairs • Brake Hydraulic Repairs – Wheel and Tire Mobile Service • Tire Removal from Wheel • Tire Balancing • Tire Repair Note: Specialize Mobile Service unit and equipment including Tire balancer and Tire Changer required. – Not Mobile Service Repair Capable • Large component removal • BEV Battery Replacement • Requires a vehicle hoist – to complete the repair (more than inspection) • Required vehicle alignment • Requires significant vehicle disassembly • Repairs greater then 2-3 hours • Any repairs that require M-Time • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-825 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : NOV 03, 2022 NHTSA Recall No. : 22V-825 Manufacturer Recall No. : 22C27 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 47,046 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Affected vehicles are equipped with rear view camera systems and 8 inch screen displays. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 47,046 Bronco vehicles are affected. Production Dates : SEP 23, 2020 – MAY 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The rear view camera image meeting the requirements of FMVSS 111 S5.5 may be displayed after a backing event has ended. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : The reappearance of the rear view image may distract the driver, increasing the risk of a crash. Description of the Cause : The SYNC software was not properly configured for when the driver operates the vehicle in 4-Low mode. Part 573 Safety Recall Report 22V-825 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-LD Component Name 2 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-MD Component Name 3 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-LH Component Name 4 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-MH Component Name 5 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-LP Component Name 6 : SYNC Software Component Description : 2021-2022 Bronco Component Part Number : MU5T-14G682-MP Part 573 Safety Recall Report 22V-825 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : See chronology in attachment. Description of Remedy : Description of Remedy Program : The remedy for this program is a SYNC module software update which properly configures the SYNC system for vehicle usage in 4-Low mode and corrects this issue. Ford will utilize Ford Power-Up (Over-The-Air) deployment to update the SYNC module software for affected vehicles. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 15, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The recalled vehicles will receive a SYNC module software update to OTA v1.5.6 or v1.5.7 that properly configures the SYNC system for vehicle usage in 4-Low mode. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur by December 16, 2022. Mailing of owner notification letters is expected to begin December 19, 2022 and is expected to be completed by December 23, 2022. Planned Dealer Notification Date : DEC 16, 2022 – DEC 16, 2022 Planned Owner Notification Date : DEC 19, 2022 – DEC 23, 2022 Part 573 Safety Recall Report 22V-825 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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