Compliance Recall 23C01 Passenger Instrument Panel Cover Replacement – 2023 Ford F-150

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 Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 16, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 Limited 2023 Dearborn December 1, 2022, through December 9, 2022 F-150 Platinum 2023 Dearborn November 29, 2022, through January 11, 2023 Affected vehicles are identified in OASIS and FSA VIN Lists. Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. These vehicles may have been built with a passenger-side instrument panel (IP) cover with either an injection molded substrate that was manufactured with contaminated resin or with a skin extruded with contaminated colorant material. Non-conforming instrument panel cover components may alter the intended passenger airbag cushion opening and inflation characteristics. In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger instrument panel cover. This service must be performed on all affected vehicles at no charge to the vehicle owner. Note: Passenger instrument panel cover parts are available for the Limited series trim. Refer to Attachment IV for Affected Vehicles – VIN List. The Platinum series trim-level passenger instrument panel cover will be available by the 4th quarter of 2023. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of February 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether the customer has received a letter or not. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2023 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Affected Vehicles – VIN List Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer  Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement OASIS ACTIVATION OASIS will be activated on February 16, 2023 FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by February 16, 2023. Owner names and addresses will be available by April 12, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealership for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with the passenger airbag cover replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.  Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (23C01) is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 23C01 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace the passenger instrument panel cover MT23C01B Up to 3.0 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity ML3Z-15044F58-GB Passenger Instrument Panel Cover – F-150 Limited ONLY 1 1 W715190-S300 Retaining Pin (2 req./pkg. of 4) 1 2 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.  Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 CERTAIN 2023 MODEL YEAR F-150 VEHICLES — PASSENGER SIDE INSTRUMENT PANEL COVER REPLACEMENT SERVICE PROCEDURE NOTE: For this procedure only it is not necessary to remove the instrument panel. NOTE: Retaining clip/bolt quantities may vary from what is shown throughout this procedure. 1. Depower the Supplemental Restraint System (SRS). Please follow the Workshop Manual (WSM) procedures in Section 501-20B. 2. Remove the A-pillar trim panels. Please follow the WSM procedures in Section 501-05. 3. Release the clips and remove the Right Hand (RH) instrument panel trim panel. See Figure 1. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487A x8 FIGURE 1 ATTACHMENT III PAGE 2 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 4. Release the clips and remove the defrost grille trim panel. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x16 22487B FIGURE 2 5. Release the clips and remove the trim panel. See Figure 3. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT x8 22487C FIGURE 3 ATTACHMENT III PAGE 3 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 6. Release the clips, disconnect the electrical connector and remove the center finish trim. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487D x18 FIGURE 4 7. Release the clips and remove the floor console lower RH trim panel. See Figure 5. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT x8 22487E FIGURE 5 ATTACHMENT III PAGE 4 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 8. Release the clips and remove the floor console upper RH trim panel. See Figure 6. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487F x5 x5 FIGURE 6 9. Remove the bolt, release the clips and remove the floor console lower Left Hand (LH) trim panel. See Figure 7. • Torque 22 lb.in (2.5 Nm). STUD FOR MISSING NUT 22487G x8 FIGURE 7 ATTACHMENT III PAGE 5 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 10. Release the clips and remove the floor console upper LH trim panel. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x4 22487H FIGURE 8 11. Remove the bolts, disconnect the electrical connectors and remove the Front Controls Interface Module (FCIM). See Figure 9. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. STUD FOR MISSING NUT 22487J x7 x4 FIGURE 9 ATTACHMENT III PAGE 6 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 12. Release the clips and remove the speaker grille. See Figure 10 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487K x8 FIGURE 10 NOTE: If equipped remove the rubber pad. See Figure 11. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 22487L FIGURE 11 ATTACHMENT III PAGE 7 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487M x2 x10 FIGURE 12 13. Remove the bolts, disconnect the electrical connector and remove and the upper instrument panel storage tray. See Figure 12. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x2 22487N FIGURE 13 14. Remove the bolts. See Figure 13. • Torque 42.48 lb.in (4.8 Nm). ATTACHMENT III PAGE 8 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487P x4 FIGURE 14 15. Release the retainers, remove and discard the push pin and remove the LH register bezel. See Figure 14. NOTE: The push pin must be replaced each time the bezel is removed. NOTE: Instrument panel removed for clarity. 22487Q x3 x7 FIGURE 15 16. Remove the bolts, separate the gap hider from the upper steering column shroud, release the 7 clips and remove the IPC bezel. See Figure 15. • Torque 36 lb.in (4.1 Nm). NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 9 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x5 x6 22487R FIGURE 16 17. Remove the bolts, disconnect the electrical connectors and remove the display unit. See Figure 16. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. 22487S x2 FIGURE 17 18. Release the retainers and remove and discard the push pin. Remove the RH register bezel. See Figure 17. NOTE: The push pin must be replaced each time the bezel is removed. NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 10 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487T FIGURE 18 19. Remove the bolt and the RH register. See Figure 18. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x5 22487U FIGURE 19 20. Remove the bolts and remove the upper storage compartment. See Figure 19. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 11 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487V x3 FIGURE 20 21. Remove the screws through the upper stowage bin opening. See Figure 20. • Torque 11.5 lb.in (1.3 Nm). STUD FOR MISSING NUT x2 22487W FIGURE 21 22. Remove the bolts. See Figure 21. • Torque 93 lb.in (10.5 Nm). ATTACHMENT III PAGE 12 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487X FIGURE 22 23. Disconnect the passenger airbag electrical connector. See Figure 22. STUD FOR MISSING NUT x6 22487Y FIGURE 23 24. Remove the RH instrument panel upper section bolts. See Figure 23. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 13 OF 13 COMPLIANCE RECALL 23C01 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x10 22487Z FIGURE 24 25. Remove the RH instrument panel upper section by lifting upwards to release the clips. See Figure 24. NOTE: Instrument panel removed for clarity. 26. Transfer the passenger airbag to the new passenger side instrument panel upper section. Please follow the WSM procedures in Section 501-20B. 27. Install the new passenger side instrument panel upper section, by reversing the removal procedure, starting at Step 25. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.  Copyright 2023 Ford Motor Company ATTACHMENT IV Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 23C01 Certain 2023 Model Year F-150 Limited and Platinum Passenger Instrument Panel Cover Replacement AFFECTED VEHICLES Parts are available for the VINs in the table below. These vehicles will require repairs before delivery to customers. VIN # 1FTFW1EDXPFA36070 1FTFW1ED3PFA37027 1FTFW1ED7PFA36611 1FTFW1ED6PFA35398 1FTFW1ED1PFA32926 1FTFW1ED8PFA32082 1FTFW1ED6PFA31822 1FTFW1ED7PFA43140 1FTFW1ED3PFA41689 1FTFW1ED1PFA42923 1FTFW1ED9PFA41566 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 23C01 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23C01, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before April 21, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance under Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner by 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. By Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications under Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-072 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : FEB 10, 2023 NHTSA Recall No. : 23V-072 Manufacturer Recall No. : 23C01 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 1,352 Estimated percentage with defect : 20 % Vehicle Information : Vehicle 1 : 2023-2023 FORD F-150 Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing passenger Instrument Panel (IP) topper production to the vehicle in which the passenger IP topper is installed. Affected vehicles are equipped with suspect passenger IP toppers. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 29, 2022 – JAN 11, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Non-conforming instrument panel topper components may alter the intended passenger airbag cushion opening and inflation characteristics. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. Description of the Cause : Non-conforming instrument panel toppers were built with either an injection molded substrate that was manufactured with contaminated resin or with a skin cover extruded with contaminated colorant material. Part 573 Safety Recall Report 23V-072 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Top Cover Component Description : RH IP Topper Black Onyx Carmelo Component Part Number : ML3B-15042N54-EK319W Component Name 2 : Top Cover Component Description : RH IP Topper Black Onyx Ash Component Part Number : ML3B-15042N54-EK33N5 Component Name 3 : Top Cover Component Description : RH IP Topper Admiral Blue Leather Component Part Number : ML3B-15042N54-GJ31D7 Supplier Identification : Component Manufacturer Name : Faurecia Interior Systems (Forvia) Address : 2800 High Meadow Circle Auburn HIlls Michigan 48326 Country : United States Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 23V-072 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the right hand instrument panel topper replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be April 21, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : A new Black Onyx Carmelo Leather (ML3B-15042N54-EK319W), Black Onyx Ash Leather (ML3B-15042N54-EK33N5) or Admiral Blue Leather (ML3B-15042N54-GJ31D7) passenger-side instrument panel topper from a conforming material lot will be installed to replace the recalled component. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 15, 2023. Mailing of owner notification letters is expected to begin February 27, 2023 and is expected to be completed by March 3, 2023. Planned Dealer Notification Date : FEB 15, 2023 – FEB 15, 2023 Planned Owner Notification Date : FEB 27, 2023 – MAR 03, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-072 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAR 02, 2023 NHTSA Recall No. : 23V-072 Manufacturer Recall No. : 23C01 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 321 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 FORD F-150 Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing passenger Instrument Panel (IP) topper production to the vehicle in which the passenger IP topper is installed. Affected vehicles are equipped with suspect passenger IP toppers. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 29, 2022 – JAN 04, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Non-conforming instrument panel topper components may alter the intended passenger airbag cushion opening and inflation characteristics. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. Description of the Cause : Non-conforming instrument panel toppers were built with either an injection molded substrate that was manufactured with contaminated resin or with a skin cover extruded with contaminated colorant material. Part 573 Safety Recall Report 23V-072 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Top Cover Component Description : RH IP Topper Black Onyx Carmelo Component Part Number : ML3B-15042N54-EK319W Component Name 2 : Top Cover Component Description : RH IP Topper Black Onyx Ash Component Part Number : ML3B-15042N54-EK33N5 Component Name 3 : Top Cover Component Description : RH IP Topper Admiral Blue Leather Component Part Number : ML3B-15042N54-GJ31D7 Supplier Identification : Component Manufacturer Name : Faurecia Interior Systems (Forvia) Address : 2800 High Meadow Circle Auburn HIlls Michigan 48326 Country : United States Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 23V-072 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the right hand instrument panel topper replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be April 21, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : A new Black Onyx Carmelo Leather (ML3B-15042N54-EK319W), Black Onyx Ash Leather (ML3B-15042N54-EK33N5) or Admiral Blue Leather (ML3B-15042N54-GJ31D7) passenger-side instrument panel topper from a conforming material lot will be installed to replace the recalled component. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 15, 2023. Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023. Planned Dealer Notification Date : FEB 15, 2023 – FEB 15, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023 * NR – Not Reported

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