Safety Recall 23S05 Park System Inspection and Repair – 2020-2022 Ford Explorer

SEOCONTENT-START

Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 13, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Park System Inspection and Repair AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2020 Chicago May 13, 2019 through September 24, 2020 Explorer 2021 Chicago June 9, 2020 through November 9, 2021 Explorer 2022 Chicago August 18, 2021 through August 25, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 – 3 mph). During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in “Park” until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in “Park”, or the vehicle will not move. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the 1st Quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. Ó Copyright 2023 Ford Motor Company PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-069 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : FEB 10, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 3,674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Ford’s team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAY 13, 2019 – AUG 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request. If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into “PARK”, which can result in unintended vehicle movement, increasing the risk of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DID’s, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning that can Occur : If the vehicle’s park system is unable to shift into “PARK”, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicle’s park system is damaged but is nonetheless able to shift into ‘PARK,” there may be no warning. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Rd Dearborn Michigan 48126 Country : United States Chronology : On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Ford’s Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Ford’s team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. Part 573 Safety Recall Report 23V-069 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023. Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023. Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-069 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : FEB 16, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 3,674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Ford’s team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAY 13, 2019 – AUG 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request. If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into “PARK”, which can result in unintended vehicle movement, increasing the risk of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DID’s, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning that can Occur : If the vehicle’s park system is unable to shift into “PARK”, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicle’s park system is damaged but is nonetheless able to shift into ‘PARK,” there may be no warning. Involved Components : Component Name 1 : Powertrain Control Module Component Description : Powertrain Control Module Component Part Number : 12A650 Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : 1 American Rd Dearborn Michigan 48126 Country : United States Chronology : On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Ford’s Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Ford’s team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. Part 573 Safety Recall Report 23V-069 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023. Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023. Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023 * NR – Not Reported

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END