| โThis site contains affiliate links for which OEMDTC may be compensatedโ |
February 10, 2023 NHTSA CAMPAIGN NUMBER: 23V069000
Unintended PCM Reset May Cause Vehicle Rollaway
A park system that is damaged may not shift into “PARK,” resulting in a vehicle rollaway and increasing the risk of injury or crash.
NHTSA Campaign Number: 23V069
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 3,674
Summary
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Remedy
Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S05.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 20, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD โ Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission
Transmission Park System Inspection and Repair
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2020 | Chicago | May 13, 2019 through September 24, 2020 |
| Explorer | 2021 | Chicago | June 9, 2020 through November 9, 2021 |
| Explorer | 2022 | Chicago | August 18, 2021 through August 25, 2022 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 โ 3 mph).
During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in โParkโ until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in โParkโ, or the vehicle will not move.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the vehicle and repair the transmission park system per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.ย
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with transmission park system replacement.
RENTAL VEHICLES
- PASS INSPECTION: Vehicles that pass the transmission park system inspection are NOT affected and are not approved for rental vehicles. Refer to the 23S05 technical instructions for additional information.
- FAIL INSPECTION: Vehicles that fail the applicable transmission park system inspection:
- Prior approval is required from the SSSC, submit contact type rental for consideration and approval if appropriate.
- A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days.
- Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PARTS REQUIREMENTS
Parts To Inspect And Replace Only If Necessary
| Part Number | Description | Order Quantity |
| L1MZ-4650-A | Driveshaft Alignment Bushing | 1 |
| L1MZ-4782-A | Flex Coupling | 1 |
| LP5Z-7A098-A | Fluid Filter | 1 |
| HL3Z-7A191-B | Fluid Pan Gasket | 1 |
| ML3Z-7A191-A | Hybrid Drive Unit Gasket | 1 |
| HL3Z-7A248-D | Fluid Pump Seal | 1 |
| HL3Z-7G199-A | Aux Pump Tube Seal | 1 |
| 7L1Z-7J227-A | Fluid Cooler O-ring Seals | 2 |
| HL3Z-7J227-A | Aux Pump Tube O-ring Seal | 1 |
| 7T4Z-7Z302-A | Fluid Filter Seal | 1 |
| HL3Z-7Z490-E | Channel Plate | 1 |
| W719511-S439 | Driveshaft Flex Coupling Bolts | 4 |
| W719698-S900 | Left Catalytic Converter Studs | 1 |
| W701183-S300 | Engine Dowel | 4 |
| LP5Z-7A527-M | T-3 Shim 3.05-3.15mm Selective | 1 |
| LP5Z-7A527-N | T-3 Shim 3.2-3.3mm Selective | 1 |
| LP5Z-7A527-P | T-3 Shim 3.35-3.45mm Selective | 1 |
| LP5Z-7A527-Q | T-3 Shim 3.5-3.6mm Selective | 1 |
| LP5Z-7A527-R | T-3 Shim 3.5-3.6mm Selective | 1 |
| LP5Z-7A527-S | T-3 Shim 3.8-3.9mm Selective | 1 |
| LP5Z-7A527-T | T-3 Shim 3.95-4.05mm Selective | 1 |
| LP5Z-7A527-U | T-3 Shim 4.1-4.2mm Selective | 1 |
| LP5Z-7A527-V | T-3 Shim 4.25-4.35mm Selective | 1 |
AWD Only Parts:
| Vehicle | Part Number | Description | Order Quantity |
| AWD | L1MZ-4421-A | Front Drive Shaft Boot | 1 |
| AWD | L1MZ-7060-F | Output Shaft And Planetary Carrier | 1 |
| AWD | L1MZ-3B478-A | Front Drive Shaft Boot Clamp | 1 |
| AWD | W716375-S900 | Transfer Case Mounting Bolts โ 8 required, 5 in package, order 2 | 2 |
| AWD | W719431-S439 | Transmission Mount Bolts โ 3 required, 4 in package, order 1 | 1 |
RWD Only Parts:
| Vehicle | Part Number | Description | Order Quantity |
| RWD | JR3Z-00811-A | Output Shaft Retaining Nut | 1 |
| RWD | L1MZ-7060-E | Output Shaft And Planetary Carrier | 1 |
| RWD | W719431-S439 | Transmission Mount Bolts โ 2 required, 4 in package, order 1 | 1 |
Required for all vehicles:
| Part Number | Description | Order Quantity |
| XG-1-E1 | Motorcraftยฎ Premium Long-Life Grease | 1 |
| XG-11 | Motorcraftยฎ High Temperature 4×4 Front Axle and Wheel Bearing Grease | 1 |
| XL-1 | Motorcraftยฎ Penetrating And Lock Lubricant | 1 |
| XL-2 | Motorcraftยฎ High Temperature Nickel Anti-Sieze Lubricant | 1 |
| XL-5-A | Motorcraftยฎ Multi-Purpose Grease Spray | 1 |
| XT-10-QLVC | Motorcraftยฎ MERCONยฎ LV Automatic Transmission
Fluid (Transfer Case Fluid) (All Markets Except Canada) | 1 |
| CXT-10-LV6 | Motorcraftยฎ MERCONยฎ LV Automatic Transmission Fluid (Transfer Case Fluid) (Canada Only) | 1 |
| XT-12-QULV | Motorcraftยฎ MERCONยฎ ULV Automatic Transmission Fluid | 1 |
| VC-13-G | Motorcraftยฎ Yellow Concentrated Antifreeze/Coolant (All Markets Except Canada) | 1 |
| CVC-13-G | Motorcraftยฎ Yellow Concentrated Antifreeze/Coolant (Canada Only) | 1 |
| ZC-37-A | Motorcraftยฎ Wheel and Tire Cleaner | 1 |
| L1MZ-7Z490-E | Valve Body Separator Plate | 1 |
| L1MZ-6L612-A | Exhaust Gasket | 1 |
| LP5Z-7A248-A | Torque Converter Hub Seal | 1 |
| LP5Z-7A441-B | Park Pawl | 1 |
| LP5Z-7B031-A | Front Support To Case Seal | 1 |
| LP5Z-7D019-A | (F10) Output Shaft Seals โ 2 required, 1 in package | 2 |
| LP5Z-7D070-B | Park Pawl Return Spring | 1 |
| 9L3Z-7D071-A | Park Pawl Shaft | 1 |
| LP5Z-7D410-B | Park Pawl Actuator Rod | 1 |
| HL3Z-7D419-B | Park Pawl Actuator Rod Sleeve Seals โ 2 required, 1 in package | 2 |
| HL3Z-7D419-C | Park Pawl Actuator Rod Sleeve | 1 |
| HL3Z-7F337-A | Manual Control Shaft Seal | 1 |
| LP5Z-7G091-A | (F9) Input Shaft Seal | 1 |
| LP5Z-7G091-B | (F2) Input Shaft Seals โ 5 required, 1 in package, order 5 | 5 |
| HL3Z-7G100-B | Manual Shaft To Transmission Range Sensor Roll Pin | 1 |
| HL3Z-7G100-C | Park Rod Sleeve Roll Pin | 1 |
| JL3Z-7N134-A | Front Support Assembly Bolts โ 12 are required, 1 in package, order 12 | 12 |
| W520214-S440 | Transmission Mount Nut | 2 |
| W712658-S439 | Solenoid Retaining Plate Bolt | 4 |
| W715131-S442 | Park Manual Release Bracket Bolts | 4 |
| W715618-S437 | Torque Converter Nuts โ 6 required, 4 to a package, order 2 | 2 |
| W719511-S439 | Driveshaft Flex Coupling Bolts | 4 |
| W719699-S442 | Catalytic Converter Nuts | 4 |
| W720576-S439 | Transmission Support Insulator Bolts | 4 |
| L1MZ-9450-A | Downstream Exhaust Gasket | 1 |
CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION โ PARK SYSTEM INSPECTION
SERVICE PROCEDURE
Table Of Contents
Pulling the Fuse – 1
Preparing Data Logger and Park Ratchet Test – 2
Pulling the Fuse
1. Place chocks on wheels in order to help prevent unintended vehicle movement.
2. Switch the ignition on.
3. Press and hold the brake pedal and push the Electric Parking Brake (EPB) switch downward to verify the EPB is off.
4. Switch the ignition off.
5. Using FDRS, check and clear codes.
6. Locate the engine compartment fuse box under the driver side leaf screen in the engine compartment.
7. Ensure that the key is in the off position and locate and remove fuse number 28 from the fuse box. See Figure 1.
8. With ignition on, apply the EPB by pulling the switch upward. If the correct fuse has been pulled the red “BRAKE” lamp should be flashing and a message stating “Park Brake Malfunction Service Now” displayed on the cluster screen. This will indicate that the EPB system has been disabled. Is the red brake” lamp flashing and the brake message displayed on the cluster screen?
Yes – Proceed to Step 9.
No – Return to Step 7 and identify and remove the correct fuse.
9. Have a second person remove the wheel chocks.
10. With two people inside of the vehicle and their seat belts properly buckled, drive the vehicle to an area of flat ground or slight uphill. A parking lot can accommodate this.
Preparing Data Logger and Park Ratchet Test
11. In FDRS, select Toolbox tab.
12. From the list on the RH side of the screen, select Datalogger.
13. Click RUN.
14. From the list on the LH side of the screen, select PCM, then click Continue. See Figure 2.
15. In the search bar, type in OSS_RAW. See Figure 3.
16. Check the box to select Output Shaft Speed – Raw, then click Continue. See Figure 3.
17. Select the Settings icon. See Figure 4.
18. Select the Range tab.
19. Rescale the Set Display Range (RPM) to a High of 150 and a Low of 0. See Figure 5.
20. Select the Capture tab.
21. Make sure the Duration is set to 15, with Pre set to 0 and Post set to 15. See Figure 6.
22. Click OK.
23. Click Record. See Figure 7.
24. Drive the vehicle forward until it has reached 5 mph (8 km/h).
25. Remove foot from accelerator pedal and rapidly shift the transmission selector directly into park (P).
NOTE: Do NOT apply the brake pedal unless needed to avoid a hazard.
26. Let the vehicle coast until it comes to a complete stop. As speed decreases, you should hear a ratcheting noise from the park pawl. This is normal.
NOTE: If the brakes were applied at any point to slow the vehicle, repeat the test (steps 24-26).
27. Select the Playback tab. See Figure 8.
28. Place the cursor over the last non-zero value of the output speed chart and left mouse click on it. The RPM value should now be displayed to the left of the graph. See Figure 9.
29. Using either the Snipping Tool or pressing the prt sc button on the keyboard, capture and save a screenshot of the entire graph, including the Output Speed Value.
NOTE: Photos taken for Special Service Support Center (SSSC) submission need to have proper lighting and be clear to allow decision for parts replacement. Photos that are blurry or that are too dark may be rejected.
30. Perform the test a second time. Repeat steps 23-29.
NOTE: This test applies near maximum loading into park system. The purpose of the second test is for confirmation of correct test implementation and repeatability of correct system function.
31. Did the output speed decrease in a step change from a speed of 65 rpm or above down to 0 rpm in BOTH tests? See Figures 10 through 12.
Yes โ Passes inspection. Reinstall fuse number 28 back into the fuse box and continue Step 32.
No โ Does not pass inspection. Reinstall fuse number 28 back into the fuse box, then check and clear codes. Submit both screenshots to SSSC for further repair approval.
32. Check codes. Is the p07e4 code present?
Yes – Does not pass inspection. Contact SSSC for further repair approval.
No – Passes inspection. Clear codes. This recall is complete.
CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION โ PARK SYSTEM REPLACEMENT
SERVICE PROCEDURE
NOTE: It will be required to obtain photo submission approval by the Special Service Support Center (SSSC) before completing this procedure.
1. Remove the transmission. Please follow Workshop Manual (WSM) Procedures in Section 307-01A.
2. Disassemble the transmission to replace the output shaft and planetary carrier No. 4 assembly, park pawl and park actuator rod. Refer to WSM, Section 307-01A – Overhaul.
NOTE: Only the following steps are necessary to perform this repair.
a. Remove the torque converter.
b. Remove the transmission fluid pan.
c. Remove the park override lever.
d. Disconnect and remove the intermediate speed sensor A (ISSA).
e. Disconnect and remove the output shaft speed (OSS) sensor.
NOTE: Make sure to clean all metallic debris from sensor.
f. Disconnect the transmission range (TR) sensor.
g. Remove the transmission fluid pump.
h. If equipped (RWD), remove the output shaft flange nut and the output shaft flange.
i. Using a punch, remove and discard the manual shaft-to-TR sensor roll pin.
j. Remove the manual shaft, the TR sensor and the park pawl actuator rod. Discard the park pawl actuator rod.
k. Remove the front support assembly.
l. Remove the clutch and planetary assembly.
m. Remove and discard the output shaft and planetary carrier No. 4 assembly.
n. Remove and discard the output shaft seals.
o. Remove and discard the park pawl.
3. Reassemble the transmission by reversing the disassembly procedure. Please follow WSM procedures in Section 307-01 – Overhaul.
- Perform the T3 selective shim measurement to calculate the correct shim thickness needed.
4. Install the transmission. Please follow WSM procedures in Section 307-01A.
Loading...
Reload document 
Open in new tab
Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Fordโs Critical Concern Review Group for review.
Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022.
From October to December 2022 Fordโs team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset.
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s).
As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population.
As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population.
Vehicle is being returned for evaluation and root cause determination.
On February 3, 2023, Fordโs Field Review Committee reviewed the concern and approved a field action.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020-2022 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-23V069-7584.PDF 214.867KB
Loading...
Recall Acknowledgement
RCAK-23V069-4157.pdf 645.511KB
Loading...
Manufacturer Notices(to Dealers,etc) – Dealer Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice โ Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Park System Inspection and Repair
Loading...
Recall 573 Report – 2/16/23
RCLRPT-23V069-3037.PDF 214.888KB
Loading...
Recall 573 Report – 2/16/23
RCLRPT-23V069-1768.PDF 214.888KB
Loading...
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD โ Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair
RCMN-23V069-1326.pdf 2080.605KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-23V069-5978.pdf 52.171KB
Loading...
Recall Quarterly Report #1, 2023-1
RCLQRT-23V069-9940.PDF 211.141KB
Loading...
Recall Quarterly Report #2, 2023-2
RCLQRT-23V069-0863.PDF 211.246KB
Loading...
ISSUED Renotification Notice
RCRN-23V069-0755.pdf 545.315KB
Loading...
Recall Quarterly Report #3, 2023-3
RCLQRT-23V069-0177.PDF 211.471KB
Loading...
Latest Recalls Documents
- 2025 XTOOL D7 OBD2 Scanner โ Enhanced Performance & Expanded Vehicle Coverage: The 2025 XTOOL D7 obd2 scanner diagnostic tool with bidirectional is perfect for both DIY enthusiasts and professional mechanics, offering faster diagnostics, longer battery life, and wider vehicle compatibility. Its upgraded 5000mAh battery (with 2500mAh 7.3V fast-charging) ensures all-day use. With new support for FCA, CAN FD, and DOIP, it covers more vehicle models. The enhanced V2.0 Diagnostic Report lets auto shops personalize reports with logos, customer details, and attachments, building trust, strengthening business identity, and providing personalized records for future reference
- Save $500+/Year with Pro-Level Diagnostics: Whether you're a DIYer, starting a repair business, or beginning work at an auto shop, the XTOOL D7 offers advanced features typically found only in expensive professional OBD2 scannersโwithout the high price tag. With 4,000+ Active Tests & Bidirectional Pids, ECU Coding, 36+ Special Functions, advanced module resets like SRS Reset, OE-level All-System Scan (one-click), FCA AutoAuth, CAN FD, DoIP, data export, and up to 8 PIDs graphing, the D7 covers 100,000+ vehicles (excluding Indian models). Includes 3-Year updates and supports the XV200 endoscope to detect em!ssions and intermittent issues. Pro-grade capability without the pro-level cost
- Full Bidirectional Advantage Over Other OBD2 Scanners: The XTOOL D7 automotive scanner offers true bidirectional control plus advanced bidirectional PIDs, letting you send commands to components like A/C clutches, fuel injectors, windows, fans and more, while monitoring sensor responses live to catch elusive issues (even those without warning lights). Unlike budget bidirectional obd2 scanners limited to basic active tests,the D7 car fault scanner gives you full bidirectional control to run ABS pump tests, throttle position, turn fan on/off and solenoid tests, etc. No guessing, no extra feesโjust smarter diagnostics
- OE-Level Full System Car Diagnostic Scanner with 8 Live Data Graphs: The XTOOL D7 is a pro-grade diagnostic tool that gives you full access to all vehicle systemsโjust like Snap on scanners & the factory scan tools, it delivers deep, accurate diagnostics you can trust. Easily view live data streams, retrieve freeze frame, and run active tests to pinpoint issues fast. With the ability to graph up to 8 PIDs at once, you can spot performance trends and troubleshoot like a pro. Whether you're a mechanic or car owner, with the D7 auto scanner you can stay ahead of problems and keep your vehicle running at its best
- High-value Automotive Scanner Diagnostic Tool with 36+ Special Function, Resets, Relearns, Calibrations, Adaptations & Initializations: XTOOL D7 packs 36+ common & advanced maintenanceโskip the $150 shop fee for battery registration after a replacement, throttle body relearn after cleaning, or TPMS resets post-rotation, ABS bleeding after your pad changes, or Electronic Parking Brake. Need to reset your transmission after towing? Relearn a crank sensor for GM or for Dodge? Done. D7 also covered advanced functions like Ad~blue Reset, VIN Write, and many more professional OBD2 scanner functions that we can't list here. Text us your VIN + what you need and weโll check the compatibility
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- [Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen for a tablet-like user experience. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide, provide an unparalleled diagnostic experience at an affordable price.
- [TOPDON's Newly Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [Newly Released DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the Topdon scanner's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast.
- [Worry-Free Customer Support]: 2025 newest version of AD900 Lite, works on cars from 1996 to 2024, 90+ Models, 10000+ Cars Coverage & 12 Languages. Support 1-year warranty & 2-year free software updates, 30-day refund & exchanges. For any issues, email us: support@topdon.com. ๐ Can also call us directly: US phone service ๐833- 956-8335๐ Monday-Friday 9:00AM-6PM Eastern Time.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.๐TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When itโs an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You donโt need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you donโt need to pay extra money to buy a solid toolbox.
- Professional OBD2 Scanner Diagnostic Tool with Powerful Functions:OBD2 scanner code reader feature built-in 35901 OBD2 DTCs lookup library, As professional car scanner, the obd2 scanner diagnostic tool will help you to determine the cause of the engine light,read I/M readiness, Read & clear codes, turn off engine light or MIL, view freeze frame, retrieve vehicle VIN, battery voltage test, live data stream, onboard monitoring mode, and perform component testing etc
- OBD2 Scanner Built-in 35,901 DTC Lookup: The OBD2 scanner car code reader built-in 35,901 DTCs, the old model obd2 scanner diagnostic tool usually only have 3,000-10,000.the OBD2 Scanner of DTC library covers tens of thousands detailed fault code definitions that will quickly determine the fault cause and catch potential problems before they cost you a fortune. Besides, you don't need to google the meaning of each fault code.If you are looking to replace or upgrade an existing car code reader, this code reader is an excellent option.
- OBD2 Diagnostic Scanner Tool Compatible with 98% Vehicles And Multiple Languages: The code reader OBD2 scanner for cars is designed to be compatible with most vehicles manufactured after 1996 US-Based, 2000 EU-Based and Asian cars. If your car has a 16-pin OBD2 port and was produced within the specified timeline, it should be compatible with the code reader and the obd2 scanner diagnostic tool support for 10 languages: English, French, Spanish, German, Chinese, Russian, Italian, Japanese, Portuguese, Dutch, which make it easy to use for people from different countries.
- Car Scanner Diagnostic offers Convenient Data Printing๏ผThe code reader for car offers advanced features such as live data and DTC replay combined with printing function, Connect the OBD2 scanner to your computer to easily print fault data, empowering you to prevent random charges at car repair shops and save valuable time and money. Additionally, WEJOWE offer lifetime free upgrades for the device, ensuring you always have access to the latest features and improvements.
- Super Compact & What You Will Get: The OBD2 scanner tool is easy to carrying and storage,With each package, you will receive a canvas storage bag for convenient storage and a Type-C cable to connect to your computer.And Car Scanner Diagnostic offers Convenient Data Printing๏ผThe code reader for car offers advanced features such as live data and DTC replay combined with printing function, Connect the OBD2 scanner to your computer to easily print fault data, empowering you to prevent random charges at car repair shops and save valuable time and money.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. Equipped with patented I/M readiness icons and a 3-color LED display, it helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB(Electronic Parking Brake) Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
- Multi-Function: This code reader for cars and trucks is like a micro mechanic, which can quickly read and clear engine error codes, live data stream (with graphic display), view freeze frame, check MIL readiness status, read I/M monitoring readiness status and collect vehicle information, display vehicle indicators in detail. You can use it to check fault codes by yourself and display code definitions, understand the health of the vehicle, be fully prepared for going to the auto repair shop for car maintenance.Note: It cannot detect battery life, gearbox faults, output current test, can only detect battery voltage, and can clear fault codes of repaired vehicles.
- Wide Vehicle Compatibility: Multiple Uses - The OBD2 professional automatic scanner supports all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN.Works with most 1996 and newer US cars, 2000 EU and Asian cars, light trucks, SUVs, and newer OBD2 and CAN vehicles both at home and abroad. Please check compatibility with your model before purchasing. This car code reader supports multiple languages โโsuch as English, German, French, Spanish, Finnish, Dutch, Russian and Portuguese, making it an ideal choice for international users, deeply loved and highly recommended by customers worldwide.
- Rugged and Compact Design: The OBD2 scanner is a compact and well-designed car parts. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. It comes with a 2.5-foot heavy-duty cable with a standard 16-pin OBD connector. The cable is made of a very thick flexible insulation layer and is sturdy and durable. Since OBD2 scanners can easily fall to the ground while working in the car, the structural design of the scanner is very demanding, and this OBD2 scanner can well meet the customer's needs for sturdiness and compactness.
- Accurate, Fast and Worth Having: The OBD2 code reader adopts an upgraded microprocessor, its powerful performance provides fast and accurate results and displays them on the screen, draws and records real-time vehicle sensor data, helps you understand the condition of the car, quickly diagnose and repair common car problems. 6 buttons for quick operation, plug-and-play design makes it easy to use, you can easily operate it without reading the manual. The OBD2 scanner is not only designed to be lightweight and portable, but also simple, accurate and fast to operate, affordable and more cost-effective, it is a must-have tool for home DIY diagnosis or mechanics to use in auto repair.
- Battery Tester and Advanced OBDII System Diagnostics: This advanced code reader with battery has a built-in easy-to-use battery tester for monitoring battery life and voltage, helping you quickly assess the battery health of your vehicle, prevent unexpected failures and ensure reliable car performance. At the same time, this engine fault code reader provides advanced diagnostic functions, including testing the O2 sensor and EVAP system to measure oxygen concentration, control the amount of fuel injection, reduce fuel consumption, maintain optimal combustion conditions, improve engine efficiency; reduce exhaust emissions, and better protect the environment.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your carโs trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. Youโll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- FOXWELL NT809bt was born in FOXWELL NT301, NT201, NT604, NT614, NT624, NT706, NT716, NT726, NT809, etc. Its functions include FOXWELL car code reader, 6 series, and 7 series multi system car diagnostic products, all in one. Whether you need simple code reading and clearing diagnosis, or multiple special function reset services, multiple cars can have a full model and full system 809BT for emergency use.
- WHY IS FOXWELL NT809BT? - Who can refuse a full system tablet computer car diagnostic device that is affordable, comprehensive in functionality, easy to use, long-lasting in range, with lifelong technical support, and widely compatible with vehicle models? Do you know how much dollars it can save you? A penny saved is a penny earned. A good horse of needs a good Spur. People are the same. Whether you are a beginner or a professional mechanic, take it home!
- PROFESSIONAL BIDIRECTIONAL SCAN TOOL - The active test is widely equipped for car subsystems to help you directly access to the automobile's ECU to check the working status and functionality, allowing you to locate the fault parts more accurately. Including fuel injectors, coolant pumps, windows, windshield wipersโฆโฆ 809BT supports 24 language switches and 108+models, as well as 10000+cars. It also supports printing multi-dimensional diagnostic reports, making the car status clear at a glance.
- The MOST COMMON 30+ CAR RESET FUNCTIONS - NT809BT car computer diagnostic tool can perform almost 99% of the tasks of professional automotive scanning tools, including injector coding, ABS bleeding, TPMS/EPB/SAS reset, Oil Reset, Crank Relearn, Battery Registration, Idle Relearn, etc. Free WIFI updates within 3 years, 2 years more than other products. You can continue to use it regardless of whether you choose to renew it after 3 years, but the software will not be updated.
- FACTORY-LEVEL All SYSTEM DIAGNOSTIC CAR SCANNER - This car diagnostic tool can scan all available car systems accurately and deeply. Support CAN-FD/CAN/KWP/DOIP Protocol, FCA Autoauth. It can also display battery data of all electronic control systems in the car and monitor battery voltage at any time. And it also supports OBD2 full function module, making code reading/clearing effortless. You can use it to check if your car is ready for annual testing through the I/M Readiness menu.
SEOCONTENT-START
August, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description:
What is the issue? 23S05 – 2.3L 10R60 Transmission Park System Function Your vehicle may have sustained transmission park system damage following a Powertrain Control Module (PCM) reset caused by a connected vehicle data request.
If park system damage occurs, the system may not subsequently shift into ยฟPARK , which can result in unintended vehicle movement, increasing the risk of injury or crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Augusto de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2022 Explorer las reparaciones necesarias correspondientes a la campaรฑa de seguridad. Le solicitamos que realice esta reparaciรณn gratuita en su distribuidor local lo antes posible. Nรบmero y descripciรณn de la campaรฑa:
ยฟCuรกl es el problema? 23S05 – 2.3L transmisiรณn 10R60 funciรณn del sistema de estacionamiento Su vehรญculo podrรญa tener un daรฑo prolongado en el sistema de estacionamiento de la transmisiรณn luego de un restablecimiento del mรณdulo de control del tren motriz (PCM) causado por una solicitud de datos de un vehรญculo conectado.
Si se produce un daรฑo del sistema de estacionamiento, este podrรญa, posteriormente, no cambiar a “ESTACIONAMIENTO”, lo cual podrรญa generar un movimiento no intencionado del vehรญculo, lo que aumenta el riesgo de sufrir lesiones o de choque. Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a travรฉs de Internet, nuestra direcciรณn es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
ยฉ Copyright 2023 Ford Motor Company
1 of 2
000000000000123 / 245 / 123 SEE OTHER SIDE FOR OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
ล THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION ล
**************************************************************************************************************
March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S05 / NHTSA Recall 23V069
2020 Explorer
Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may have sustained transmission park system damage following a Powertrain Control Module (PCM) reset caused by a connected vehicle data request. What is the risk? If park system damage occurs, the system may not subsequently shift into โPARKโ, which can result in unintended vehicle movement, increasing the risk of injury or crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect your vehicle, and if necessary replace the transmission park system free of charge (parts and labor). How long will it take? The time needed for this inspection is less than one-half day. However, if the vehicle does not pass the inspection and parts need to be ordered, your vehicle will be needed overnight and possibly up to two days. What should you do? Please call your dealer without delay and request a service date for Recall 23S05. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. ยฉ Copyright 2023 Ford Motor Company 06739
23S05 NI/DTB123S051
1 of 4
A/1/000001/1
– –
771794755104 A/1/000001/1
11….1001../../10/01//./..1.00..0.0100.11.1/0/1/….10.10011////
JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789 Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further?
If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to transmission park system replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM โ 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM โ 11:00 PM and Saturday 7:00 AM โ 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V069. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4
A/2/000001/1 ยฉ Copyright 2023 Ford Motor Company 06739
23S05 NI/DTB123S051 Ford Motor Company
Divisiรณn de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121 – –
771794755104 A/3/000001/1
11….1001../../10/01//./..1.00..0.0100.11.1/0/1/….10.10011//// JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, MI 12345-6789 Marzo de 2023 * * * CAMPAรA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaรฑa de seguridad 23S05 / Campaรฑa 23V069 de la NHTSA 2020 Explorer
Nรบmero de identificaciรณn del vehรญculo (VIN):
Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad de Trรกnsito y Vehรญculos Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehรญculo, con el VIN que aparece mรกs arriba.
Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ยฟCuรกl es el problema? Su vehรญculo podrรญa tener un daรฑo prolongado en el sistema de estacionamiento de la transmisiรณn luego de un restablecimiento del mรณdulo de control del tren motriz (PCM) causado por una solicitud de datos de un vehรญculo conectado. ยฟQuรฉ riesgo existe? Si se produce un daรฑo del sistema de estacionamiento, este podrรญa, posteriormente, no cambiar a “ESTACIONAMIENTO”, lo cual podrรญa generar un movimiento no intencionado del vehรญculo, lo que aumenta el riesgo de sufrir lesiones o de choque. ยฟQuรฉ medidas adoptarรกn Ford y su distribuidor?
ยฟCuรกnto tiempo tomarรก? Ford Motor Company ha autorizado a su distribuidor a inspeccionar su vehรญculo y, si fuera necesario, a reemplazar el sistema de estacionamiento de la transmisiรณn, sin costo alguno (piezas y mano de obra).
El tiempo necesario para esta inspecciรณn serรก menos de medio dรญa. Sin embargo, si el vehรญculo no pasa la inspecciรณn y es necesario pedir piezas, su vehรญculo deberรก permanecer durante la noche y posiblemente hasta dos dรญas. 3 of 4 ยฟQuรฉ debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaรฑa 23S05. Proporcione el VIN a su distribuidor, el cual estรก impreso debajo de sus datos al comienzo de esta carta.
Para esta campaรฑa de seguridad, Ford no ha emitido instrucciones de no manejar el vehรญculo. Deberรก ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo mรกs pronto posible.
Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaรฑa de seguridad en su vehรญculo. El propietario del vehรญculo es responsable de realizar los arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de vehรญculos que reciban este aviso de campaรฑa envรญen una copia del mismo al arrendatario en un plazo de diez dรญas.
NOTA: Puede recibir informaciรณn sobre las campaรฑas y los programas de satisfacciรณn del cliente a travรฉs de la aplicaciรณn FordPass. La aplicaciรณn se puede descargar a travรฉs de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, ademรกs de control de ciertas funciones en el vehรญculo (bloqueo o desbloqueo de puertas, arranque remoto) si asรญ estรก equipado para permitir el control.
06739 A/3/000001/1 ยฉ Copyright 2023 Ford, Divisiรณn de Servicio al Cliente 23S05 NI/DTB123S051 ยฟHa pagado anteriormente por esta reparaciรณn? ยฟQuรฉ pasa si usted ya no es el propietario del vehรญculo? ยฟPodemos hacer algo mรกs por usted?
Si anteriormente ha pagado por la reparaciรณn que aborda el problema descrito en esta carta, igualmente deberรก realizar esta campaรฑa de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarรกn reembolsos por servicios relacionados con el reemplazo del sistema de estacionamiento de la transmisiรณn. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
Tambiรฉn puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envรญe la solicitud con toda la documentaciรณn requerida, incluido el recibo original de la reparaciรณn (no envรญe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta direcciรณn puede tardar hasta 60 dรญas. Su recibo original le serรก regresado.
Comunรญquese con el Centro de Relaciรณn con Clientes al 1-866-436-7332 para obtener informaciรณn detallada relacionada con el programa de reembolso de Ford y los requisitos de documentaciรณn. Si usted ya no es el propietario del vehรญculo y tiene la direcciรณn del propietario actual, le solicitamos que le reenvรญe esta carta.
Usted recibiรณ este aviso porque las regulaciones del gobierno exigen el envรญo de notificaciones al propietario conocido mรกs reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehรญculo. Si tiene problemas para reparar de inmediato su vehรญculo y sin costo alguno, comunรญquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es ford.com/support.
Las personas con problemas de audiciรณn pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opciรณn n.ยฐ 1 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sรกbado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continรบa con dificultades para reparar su vehรญculo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la lรญnea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaรฑa de seguridad 23V069 de la NHTSA. Gracias por su atenciรณn en este asunto sumamente importante. Ford, Divisiรณn de Servicio al Cliente
4 of 4
A/4/000001/1 t 2023 Ford, Divisiรณn de Servicio al Cliente
06739
23S05 NI/DTB123S051
**************************************************************************************************************
ยฉ Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
February 13, 2023
TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice โ
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission
Park System Inspection and Repair
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago May 13, 2019 through September 24, 2020
Explorer 2021 Chicago June 9, 2020 through November 9, 2021
Explorer 2022 Chicago August 18, 2021 through August 25, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 โ 3 mph).
During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in โParkโ until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in โParkโ, or the vehicle will not move.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the 1st Quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers. ยฉ Copyright 2023 Ford Motor Company
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
**************************************************************************************************************
ยฉ Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
March 20, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD โ
Safety Recall 23S05 Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission
Transmission Park System Inspection and Repair
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2020 Chicago May 13, 2019 through September 24, 2020
Explorer 2021 Chicago June 9, 2020 through November 9, 2021
Explorer 2022 Chicago August 18, 2021 through August 25, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may encounter transmission park system damage following a Powertrain Control Module (PCM) reset. When the PCM resets, the transmission clutches default to off (neutral) and line pressure defaults to high, resulting in park system actuation. If reset occurs while the vehicle is in park or is stopped, there is no concern. If the reset occurs when the vehicle is in motion, the park pawl will ratchet and not engage until transmission output shaft speed (OSS) reaches 84-111 RPM (approximately 1.5 โ 3 mph).
During a PCM reset, customers may notice a temporary loss of motive power, and/or a loud or harsh grinding noise. If park system damage occurs, customers may notice the vehicle will roll in โParkโ until the Electronic Park Brake applies automatically. Alternatively, customers may notice the vehicle stuck in โParkโ, or the vehicle will not move.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the vehicle and repair the transmission park system per the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315
per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information. Park System Inspection Attachment IV: Technical Information. Park System Replacement Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT I
Page 1 of 3 OASIS ACTIVATION
OASIS will be activated on March 20, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 20, 2023. Owner names and addresses will be available by April 14, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
โข Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
โข Correct other affected vehicles identified in OASIS which are brought to your dealership.
โข Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
โข Correct all affected units in your new vehicle inventory before delivery.
โข Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
โข This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
โข Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
โข Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
โข Refunds will only be provided for the cost associated with transmission park system replacement. ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT I
Page 2 of 3 RENTAL VEHICLES
โข PASS INSPECTION: Vehicles that pass the transmission park system inspection are NOT affected and are not approved for rental vehicles. Refer to the 23S05 technical instructions for additional information.
โข FAIL INSPECTION: Vehicles that fail the applicable transmission park system inspection:
โ Prior approval is required from the SSSC, submit contact type rental for consideration and approval if appropriate.
โข A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days.
โข Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
โข For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6
โ Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
โข For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the โRelated Damageโ radio button checked.
o Ford vehicles โ 3 years or 36,000 miles
โข For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. CLAIMS PREPARATION AND SUBMISSION
โข Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 23S05 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
โข Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button. ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT I
Page 3 of 3 โข Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code RENTAL.
โข Refunds: Submit refunds on a separate repair line.
– Program Code: 23S05 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
โข Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT II
Page 1 of 5 LABOR ALLOWANCES
Description Labor Operation Labor Time
Transmission Park System Inspection This includes removing the fuse, setting up OSS recording, doing the test, review the data, install the fuse, and clear codes after
Fails Inspection
AWD โ Remove transmission, replace park components, and install transmission
Fails Inspection
RWD โ Remove transmission, replace park components, and install transmission
Time allowed to submit photos of park test results 23S05A 23S05B 23S05C 23S05ZZ 0.5 Hours 10.8 Hours 10.4 Hours 0.2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION
Parts To Inspect And Replace Only If Necessary Part Number Description Order Quantity Claim Quantity L1MZ-4650-A L1MZ-4782-A LP5Z-7A098-A HL3Z-7A191-B ML3Z-7A191-A HL3Z-7A248-D HL3Z-7G199-A 7L1Z-7J227-A HL3Z-7J227-A 7T4Z-7Z302-A HL3Z-7Z490-E W719511-S439 W719698-S900 W701183-S300 LP5Z-7A527-M LP5Z-7A527-N LP5Z-7A527-P Driveshaft Alignment Bushing 1 1
Flex Coupling 1 1
Fluid Filter 1 1
Fluid Pan Gasket 1 1
Hybrid Drive Unit Gasket 1 1
Fluid Pump Seal 1 1
Aux Pump Tube Seal 1 1
Fluid Cooler O-ring Seals 2 2
Aux Pump Tube O-ring Seal 1 1
Fluid Filter Seal 1 1
Channel Plate 1 1
Driveshaft Flex Coupling Bolts 4 3
Left Catalytic Converter Studs 1 3
Engine Dowel 4 2
T-3 Shim 3.05-3.15mm Selective 1 1
T-3 Shim 3.2-3.3mm Selective 1 1
T-3 Shim 3.35-3.45mm Selective 1 1 ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
LP5Z-7A527-Q T-3 Shim 3.5-3.6mm Selective 1 1
LP5Z-7A527-R T-3 Shim 3.5-3.6mm Selective 1 1
LP5Z-7A527-S T-3 Shim 3.8-3.9mm Selective 1 1
LP5Z-7A527-T T-3 Shim 3.95-4.05mm Selective 1 1
LP5Z-7A527-U T-3 Shim 4.1-4.2mm Selective 1 1
LP5Z-7A527-V T-3 Shim 4.25-4.35mm Selective 1 1
To guarantee the shortest delivery time, an emergency order for parts must be placed. AWD Only Parts: Vehicle Part Number Description Order Quantity ATTACHMENT II
Page 2 of 5 Claim Quantity AWD AWD AWD
AWD AWD L1MZ-4421-A L1MZ-7060-F L1MZ-3B478-A W716375-S900 W719431-S439 Front Drive Shaft Boot 1 1
Output Shaft And Planetary Carrier 1 1
Front Drive Shaft Boot Clamp 1 1
Transfer Case Mounting Bolts โ 8 required, 5 in 2 8
package, order 2
Transmission Mount Bolts โ 3 required, 4 in
package, order 1 1 3 To guarantee the shortest delivery time, an emergency order for parts must be placed. RWD Only Parts:
Vehicle Part Number Description Order Quantity Claim Quantity RWD RWD
RWD JR3Z-00811-A L1MZ-7060-E
W719431-S439 Output Shaft Retaining Nut 1 1
Output Shaft And Planetary Carrier 1 1
Transmission Mount Bolts โ 2 required, 4 in
package, order 1 1 2 To guarantee the shortest delivery time, an emergency order for parts must be placed. ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair Required for all vehicles:
Part Number Description Order
Quantity ATTACHMENT II
Page 3 of 5 Claim Quantity XG-1-E1 XG-11 XL-1 XL-2 XL-5-A
XT-10-QLVC CXT-10-LV6 XT-12-QULV VC-13-G
CVC-13-G ZC-37-A L1MZ-7Z490-E L1MZ-6L612-A LP5Z-7A248-A LP5Z-7A441-B LP5Z-7B031-A LP5Z-7D019-A LP5Z-7D070-B 9L3Z-7D071-A LP5Z-7D410-B
HL3Z-7D419-B HL3Z-7D419-C Motorcraftยฎ Premium Long-Life Grease
Motorcraftยฎ High Temperature 4×4 Front Axle and Wheel Bearing Grease
Motorcraftยฎ Penetrating And Lock Lubricant
Motorcraftยฎ High Temperature Nickel Anti-Sieze Lubricant
Motorcraftยฎ Multi-Purpose Grease Spray
Motorcraftยฎ MERCONยฎ LV Automatic Transmission Fluid (Transfer Case Fluid) (All Markets Except Canada)
Motorcraftยฎ MERCONยฎ LV Automatic Transmission Fluid (Transfer Case Fluid) (Canada Only)
Motorcraftยฎ MERCONยฎ ULV Automatic Transmission Fluid
Motorcraftยฎ Yellow Concentrated Antifreeze/Coolant (All Markets Except Canada)
Motorcraftยฎ Yellow Concentrated Antifreeze/Coolant (Canada Only)
Motorcraftยฎ Wheel and Tire Cleaner Valve Body Separator Plate Exhaust Gasket
Torque Converter Hub Seal Park Pawl
Front Support To Case Seal
(F10) Output Shaft Seals โ 2 required, 1 in package Park Pawl Return Spring
Park Pawl Shaft
Park Pawl Actuator Rod
Park Pawl Actuator Rod Sleeve Seals โ 2 required, 1 in package
Park Pawl Actuator Rod Sleeve 1 0.13 1 0.13 1 0.13 1 0.13 1 0.13 As1
Needed 1 As
Needed
1 As
Needed
As1
Needed
As1
Needed
1 0.13
1 1
1 1
1 1
1 1
1 1
2 2
1 1
1 1
1 1 2 2 1 1 ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT II
Page 4 of 5 PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
HL3Z-7F337-A Manual Control Shaft Seal 1 1
LP5Z-7G091-A (F9) Input Shaft Seal 1 1 LP5Z-7G091-B HL3Z-7G100-B HL3Z-7G100-C
JL3Z-7N134-A W520214-S440 W712658-S439 W715131-S442
W715618-S437 W719511-S439 W719699-S442 W720576-S439 L1MZ-9450-A (F2) Input Shaft Seals โ 5 required, 1 in package,
order 5 5 5
Manual Shaft To Transmission Range Sensor Roll Pin 1 1
Park Rod Sleeve Roll Pin 1 1
Front Support Assembly Bolts โ 12 are required, 1 in
package, order 12 12 12
Transmission Mount Nut 2 1
Solenoid Retaining Plate Bolt 4 2
Park Manual Release Bracket Bolts 4 2
Torque Converter Nuts โ 6 required, 4 to a package,
order 2 2 6
Driveshaft Flex Coupling Bolts 4 3
Catalytic Converter Nuts 4 3
Transmission Support Insulator Bolts 4 4
Downstream Exhaust Gasket 1 1 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. ยฉ Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S05
Certain 2020-2022 Model Year Explorer Vehicles Equipped with 2.3L Engines and 10R60 Transmission Transmission Park System Inspection and Repair ATTACHMENT II
Page 5 of 5 REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1หขแต, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1หขแต, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
โข All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
โข Inspect the replaced parts to verify the FSA repair was completed.
โข If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
โข After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
โข This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1หขแต, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ยฉ Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 7
SAFETY RECALL 23S05 CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION โ PARK SYSTEM INSPECTION
SERVICE PROCEDURE Table Of Contents
Pulling the Fuse……………………………………………………………………………………
…1
Preparing Data Logger and Park Ratchet Test……. ……………………………………..2 Pulling the Fuse 1. Place chocks on wheels in order to help prevent unintended vehicle movement. 2. Switch the ignition on. 3. Press and hold the brake pedal and push the Electric Parking Brake (EPB) switch downward to verify
the EPB is off. 4. Switch the ignition off. 5. Using FDRS, check and clear codes. 6. Locate the engine compartment fuse box under the driver side leaf screen in the engine compartment. 7. Ensure that the key is in the off position and locate and remove fuse number 28 from the fuse box.
See Figure 1. FIGURE 1 22637A CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 2 OF 7
SAFETY RECALL 23S05 8. With ignition on, apply the EPB by pulling the switch upward. If the correct fuse has been pulled the red “BRAKE” lamp should be flashing and a message stating “Park Brake Malfunction Service Now” displayed on the cluster screen. This will indicate that the EPB system has been disabled. Is the red brake” lamp flashing and the brake message displayed on the cluster screen? Yes – Proceed to Step 9.
No – Return to Step 7 and identify and remove the correct fuse. 9. Have a second person remove the wheel chocks. 10. With two people inside of the vehicle and their seat belts properly buckled, drive the vehicle to an area of flat ground or slight uphill. A parking lot can accommodate this. Preparing Data Logger and Park Ratchet Test 11. In FDRS, select Toolbox tab. 12. From the list on the RH side of the screen, select Datalogger. 13. Click RUN. 14. From the list on the LH side of the screen, select PCM, then click Continue. See Figure 2. FIGURE 2 22637G CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 3 OF 7
SAFETY RECALL 23S05 15. In the search bar, type in OSS_RAW. See Figure 3. 16. Check the box to select Output Shaft Speed – Raw, then click Continue. See Figure 3. SEARCH BAR 17. Select the Settings icon. See Figure 4. FIGURE 3 22637H FIGURE 4 22637J CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 4 OF 7
SAFETY RECALL 23S05 18. Select the Range tab. 19. Rescale the Set Display Range (RPM) to a High of 150 and a Low of 0. See Figure 5. 20. Select the Capture tab. FIGURE 5 22637K 21. Make sure the Duration is set to 15, with Pre set to 0 and Post set to 15. See Figure 6. CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 FIGURE 6 22637L ATTACHMENT III PAGE 5 OF 7
SAFETY RECALL 23S05 22. Click OK. 23. Click Record. See Figure 7. 22637M
FIGURE 7
24. Drive the vehicle forward until it has reached 5 mph (8 km/h). 25. Remove foot from accelerator pedal and rapidly shift the transmission selector directly into park (P). NOTE: Do NOT apply the brake pedal unless needed to avoid a hazard. 26. Let the vehicle coast until it comes to a complete stop. As speed decreases, you should hear a ratcheting noise from the park pawl. This is normal. NOTE: If the brakes were applied at any point to slow the vehicle, repeat the test (steps 24-26). 27. Select the Playback tab. See Figure 8. FIGURE 8 22637O CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 6 OF 7
SAFETY RECALL 23S05 28. Place the cursor over the last non-zero value of the output speed chart and left mouse click on it. The RPM value should now be displayed to the left of the graph. See Figure 9. OUTPUT SPEED VALUE (RPM) PLACE CURSOR HERE FIGURE 9 22637N 29. Using either the Snipping Tool or pressing the prt sc button on the keyboard, capture and save a
screenshot of the entire graph, including the Output Speed Value. NOTE: Photos taken for Special Service Support Center (SSSC) submission need to have proper lighting and be clear to allow decision for parts replacement. Photos that are blurry or that are too dark may be rejected. 30. Perform the test a second time. Repeat steps 23-29. NOTE: This test applies near maximum loading into park system. The purpose of the second test is for
confirmation of correct test implementation and repeatability of correct system function. 31. Did the output speed decrease in a step change from a speed of 65 rpm or above down to 0 rpm in
BOTH tests? See Figures 10 through 12. Yes โ Passes inspection. Reinstall fuse number 28 back into the fuse box and continue Step 32. No โ Does not pass inspection. Reinstall fuse number 28 back into the fuse box, then check and
clear codes. Submit both screenshots to SSSC for further repair approval. PASSES INSPECTION OUTPUT SPEED VALUE
IS GREATER THAN 65 (RPM) STEP CHANGE DOWN TO 0 (RPM) FIGURE 10 22637B CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT III PAGE 7 OF 7
SAFETY RECALL 23S05 DOES NOT PASS INSPECTION NO STEP DOWN CHANGE IN SPEED FIGURE 11 22637D DOES NOT PASS INSPECTION OUTPUT SPEED VALUE IS LESS THAN 65 (RPM) 32. Check codes. Is the p07e4 code present? FIGURE 12 22637E Yes – Does not pass inspection. Contact SSSC for further repair approval. No – Passes inspection. Clear codes. This recall is complete. CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 ATTACHMENT IV PAGE 1 OF 1
SAFETY RECALL 23S05 CERTAIN 2020-2022 MODEL YEAR EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES AND 10R60 TRANSMISSION โ PARK SYSTEM REPLACEMENT
SERVICE PROCEDURE NOTE: It will be required to obtain photo submission approval by the Special Service Support Center (SSSC) before completing this procedure. 1. Remove the transmission. Please follow Workshop Manual (WSM) Procedures in Section 307-01A. 2. Disassemble the transmission to replace the output shaft and planetary carrier No. 4 assembly, park pawl and park actuator rod. Refer to WSM, Section 307-01A – Overhaul. NOTE: Only the following steps are necessary to perform this repair. a. Remove the torque converter.
b. Remove the transmission fluid pan.
c. Remove the park override lever.
d. Disconnect and remove the intermediate speed sensor A (ISSA).
e. Disconnect and remove the output shaft speed (OSS) sensor.
NOTE: Make sure to clean all metallic debris from sensor.
f. Disconnect the transmission range (TR) sensor.
g. Remove the transmission fluid pump.
h. If equipped (RWD), remove the output shaft flange nut and the output shaft flange.
i. Using a punch, remove and discard the manual shaft-to-TR sensor roll pin.
j. Remove the manual shaft, the TR sensor and the park pawl actuator rod. Discard the park pawl actuator rod.
k. Remove the front support assembly.
l. Remove the clutch and planetary assembly.
m. Remove and discard the output shaft and planetary carrier No. 4 assembly.
n. Remove and discard the output shaft seals.
o. Remove and discard the park pawl. 3. Reassemble the transmission by reversing the disassembly procedure. Please follow WSM procedures in Section 307-01 – Overhaul. โข Perform the T3 selective shim measurement to calculate the correct shim thickness needed. 4. Install the transmission. Please follow WSM procedures in Section 307-01A. CPR ยฉ 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 Ford Motor Company
Recall Reimbursement Plan for 23S05 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23S05,owners who have paid for service to remedy the defect or noncompliance must have had that service performed before April 14, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the ownerโs notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: โข The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
โข The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: โข Claimantโs name and address.
โข Vehicle make, model, and model year.
โข Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code).
โข Identification of the recall number (either the Ford recall number or the NHTSA recall number).
โข Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained.
โข An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
โข If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-069
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 10, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 3,674 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Fordโs team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Fordโs toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAY 13, 2019 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request.
If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into
โPARKโ, which can result in unintended vehicle movement, increasing the risk
of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DIDโs, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning
that can Occur : If the vehicleโs park system is unable to shift into โPARKโ, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicleโs park system is damaged but is nonetheless able to shift into โPARK,โ there may be no warning. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Fordโs Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Fordโs team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-069
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Fordโs Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-069
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 16, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 3,674 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Fordโs team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Fordโs toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAY 13, 2019 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request.
If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into
โPARKโ, which can result in unintended vehicle movement, increasing the risk
of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DIDโs, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning
that can Occur : If the vehicleโs park system is unable to shift into โPARKโ, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicleโs park system is damaged but is nonetheless able to shift into โPARK,โ there may be no warning. Involved Components : Component Name 1 : Powertrain Control Module Component Description : Powertrain Control Module Component Part Number : 12A650 Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Fordโs Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Fordโs team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-069
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Fordโs Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-069
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 16, 2023 NHTSA Recall No. : 23V-069 Manufacturer Recall No. : 23S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 3,674 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Affected vehicles are equipped with 2.3L engines and 10R60 automatic transmissions and experienced a Powertrain Control Module (PCM) reset. Fordโs team reviewed connected vehicle data records to determine the population of affected vehicles. The Ford process is capable of tracing vehicles in this population.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Fordโs toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAY 13, 2019 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Affected vehicle may have experienced one or more PCM reset(s) caused by a Connected Vehicle Data request.
If a PCM reset occurred while the vehicle was in motion, the park system may have sustained damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If park system damage occurs, the system may not subsequently shift into
โPARKโ, which can result in unintended vehicle movement, increasing the risk
of injury or crash. Part 573 Safety Recall Report 23V-069 Page 2 Description of the Cause : A connected vehicle data request utilized a 3,000-byte Diagnostic Identifier (DID) data packet, but the PCM in the affected vehicles was only designed to accommodate up to 410-byte data packets. When a connected vehicle data request was sent to the PCM for a 3,000-byte DIDโs, the 410-byte data buffer would overflow, which could have resulted in a module reset error state. A PCM reset would cause the transmission to shift to park, which can damage the park system if the vehicle is in motion. Identification of Any Warning
that can Occur : If the vehicleโs park system is unable to shift into โPARKโ, the Electronic Parking Brake (EPB) applies, and warning will be via a Malfunction Indicator Light (MIL) and wrench light in the cluster. If the vehicleโs park system is damaged but is nonetheless able to shift into โPARK,โ there may be no warning. Involved Components : Component Name 1 : Powertrain Control Module Component Description : Powertrain Control Module Component Part Number : 12A650 Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Rd
Dearborn Michigan 48126
Country : United States Chronology :
On September 27, 2022, an issue pertaining to a PCM reset that may have caused park system damage on certain 2020-2022MY Explorers was brought to Fordโs Critical Concern Review Group for review. Vehicles were first identified with the issue on August 31, 2022. Trend seen in warranty & field reports starting in late August for vehicles produced from June 2019 to April 2022. From October to December 2022 Fordโs team reviewed connected vehicle data records and warranty records to determine the population of vehicles that had experienced a PCM reset. The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 23V-069
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573
As of December 31, 2022, there have been 70 warranty reports alleging park system damage in the affected population of vehicles suspected to have experienced PCM reset(s). As of January 3, 2023, there have been no NHTSA Vehicle Owner Questionnaires (VOQs) for customers experiencing damage to park system in the suspect population. As of December 31, 2022, there is one allegation of 2 injuries in a single vehicle in the suspect population. Vehicle is being returned for evaluation and root cause determination. On February 3, 2023, Fordโs Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the vehicle evaluated for park system damage. Vehicles identified with park system damage will be repaired. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be June 30, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The recalled system/ component is suspected to have sustained damage during unintended PCM reset. Damaged parts will be replaced by new parts as appropriate.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023.
Mailing of owner notification letters is expected to begin March 20, 2023 and is expected to be completed by March 24, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 17, 2023
Planned Owner Notification Date : MAR 20, 2023 – MAR 24, 2023
* NR – Not Reported
SEOCONTENT-END
Last update on 2025-05-10 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.