23S02 Rearview Camera Image May Not Display – 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair

SEOCONTENT-START

Date of Submission: 1/23/202
FSA 23S02 –Certain 2020-23 model year Ford Explorer, Lincoln Corsair and Aviator vehicles with 360-degree cameras – Rear camera blue image.
Chronology
On October 22, 2021, NHTSA contacted Ford regarding (3) Vehicle Owner Questionnaires (VOQs) related to allegations of a blue image in the rear camera display after the completion of 21S44. Product Development (PD) and Ford Customer Service Division (FCSD) teams identified an issue with the service tool that resulted in dealers not installing the 21S44 remedy software in vehicles. This issue was promptly corrected for service, and VINs that had been repaired were re-opened for 21S44 remedy in November, 2021. On January 26, 2022, NHTSA provided an additional (5) VOQs related to allegations of a blue image in the rear camera display after the completion of 21S44. Ford responded to NHTSA on February 23, 2022 with a summary of findings regarding the VOQs and the service tool issue and remedy. On March 15, 2022, Ford’s Critical Concern Review Group (CCRG) opened an investigation after receiving 13 VOQs related to a blue image in the rear camera display after the completion of 21S44. From March through June 2022, Ford continued to work with suppliers to analyze claims relating to blue screens. Analyzing claims was complicated by 2 unique failure modes (full blue screen and rear only blue image) which resulted in similar claims. Ford worked with suppliers, analyzed over 100 cameras replaced in the field for blue screen symptoms, and analyzed returned IPMB modules, eliminating potential root causes.
Ford and supply base were unable to replicate the concern in the laboratory or in-vehicle until December, 2022. From June through October, 2022, Ford continued to work with suppliers to analyze claims relating to blue screens. In July 2022, Ford identified a susceptibility of the system to enter standby mode due to lack of reinitialization strategy; however. Ford was not able to replicate this susceptibility in a vehicle. Work started with the supplier to eliminate the potential for this susceptibility to occur. Throughout the time period from March 2022 to November 2022, Ford continued to monitor warranty claims attributed to this concern, and rates remained at a low level. On December 7, 2022, the CCRG observed an increasing trend in warranty rates for blue screen on vehicles produced after the 21S44 clean point, after 9 months in service. Ford’s CCRG issued a Stop-Ship for the affected vehicle lines. As of November 30, 2022, there have been 2115 warranty reports alleging occurrence of
rear camera blue images for vehicles produced with software version IT 15.4. As of January 5, 2023, there have been 21 NHTSA (VOQs) for customers experiencing rear camera blue image related to this concern, with 16 VOQs confirmed to have occurred post FSA 21S44 completion. Ford is aware of 17 reported minor accidents allegedly resulting from blue screen
symptoms, and not aware of any reports of injury related to this condition.

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Af1/000001/1
Ford Motor Company
Ford Customer Sel’\llce Division
P.0. Box 1904
Dearborn, Michigan 48121 1904
I1111111111111111111111111111111IIIIIIIIII IIIII IIIII111111111111111111
771782999094 A/1/000001/1
111•1111111111111111•1•1111111•111•111111•111•1111Ml111•111•111
JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, Ml 12345-6789
February 2023
***IMPORTANT SAFETY RECALL***
Safety Recall Notice 23S02 / NHTSA Recall 23V022
2023 Explorer
Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
What is the risk? What will Ford and your dealer do? How long will it take? What should you do?
Previously, your vehicle may have had a similar but different recall for a rear camera blue or blank screen. Following completion of that recall repair, it may still be possible to intermittently experience a rear camera blue image on the SYNC screen when the vehicle is placed in reverse or when the 360-degree view is selected and available (during low-speed operation). Once displayed, the rear camera blue image will persist for the remainder of the ignition ON cycle. Once present, the issue is likely to reoccur on subsequent key cycles. The loss of the rear camera image during a reverse action increases the risk of a crash. Ford Motor Company has authorized your dealer to reprogram the software for the rearview / 360-degree camera free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Please call your dealer without delay and request a service date for Recall 23S02. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. This current action should be performed even if you have had the similar but separate recall program repair for a rear camera blue or blank screen. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Therefore, please have this recall performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
© Copyright 2023 Ford Motor Company
00089
123S021
23S02 FNI/DTB What should you do? (continued) Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further?
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to a replacement of the rear camera or the image processing module B (IPMB) only after a previous recall was not able to correct the rear camera blue or blank screen concern. To verify eligibility and expedite reimbursement, you should submit your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V022. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4
A/2/000001/1 © Copyright 2023 Ford Motor Company 00089
23S02 FNI/DTB123S021 Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121 – –
771782999094 A/3/000001/1
0/1.100/1/1/11//0/11./.0/1111/.0././1/1/1.0//.00./1.11011.1…110 JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, MI 12345-6789 Febrero de 2023 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S02 / Campaña 23V022 de la NHTSA 2023 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Anteriormente, su vehículo pudo haber tenido una campaña similar, pero diferente por una pantalla azul o en blanco de la cámara trasera. Luego de finalizar la reparación de dicha campaña, es posible que experimente, de forma intermitente, una imagen azul de la cámara trasera en la pantalla de SYNC cuando el vehículo se coloca en reversa o cuando se selecciona y está disponible la vista de 360-grados (durante funcionamiento a baja velocidad). Una vez visualizada, la imagen azul de la cámara trasera permanecerá para el recordatorio del ciclo de encendido. Una vez presente, es posible que el problema vuelva a ocurrir en los siguientes ciclos de la llave. ¿Qué riesgo existe? La pérdida de la imagen de la cámara trasera durante la acción de reversa aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? ¿Cuánto tiempo tomará? Ford Motor Company ha autorizado a su distribuidor a reprogramar el software para la cámara trasera/360-grados sin costo alguno (piezas y mano de obra). El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 23S02. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Esta acción actual se debe realizar incluso si ha realizado la reparación del programa de la campaña similar pero separada para la pantalla azul o pantalla en blanco de la cámara trasera. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. 3 of 4
A/3/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 00089
23S02 FNI/DTB123S021 ¿Qué debe hacer? (continuación) ¿Ha pagado anteriormente por esta reparación? ¿Qué pasa si usted ya no es el propietario del vehículo? ¿Podemos hacer algo más por usted?
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan realizado los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se proporcionarán por servicios relacionados con el reemplazo de la cámara trasera o el módulo de procesamiento de imagen B (IPMB) únicamente después de que no se haya podido corregir el problema de la pantalla azul o en blanco de la cámara trasera una campaña anterior. Para comprobar si cumple con los requisitos y agilizar el reembolso, debe enviar el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00
p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V022 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
April 05, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 – Supplement #1 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02
Dated: January 27, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S44 – Supplement #1
Dated: November 10, 2021
New! REASON FOR THIS SUPPLEMENT
• Service Action: A service fix is not available at this time.
• Owner Notification: Vehicle owners will be mailed updated letters the week of April 17, 2023.
• Claims Preparation and Submission: Claiming is on hold for repairs after March 14, 2023.
• Labor Allowances: Claiming is on hold.
• Technical Information: A service fix is not available at this time.
New! AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
2020-2023 Chicago Assembly October 19, 2018 through January 3, 2023 Aviator Corsair 2021-2023 2020-2022 Chicago SHO Center
Louisville September 14, 2020 through December 14, 2022 January 07, 2019 through December 15, 2022
2020-2023 2021-2023
Chicago Assembly
Chicago SHO Center
October 19, 2018 through January 3, 2023 September 14, 2020 through December 20, 2022 U.S. population of affected vehicles is: 383,630.
Affected vehicles are identified in OASIS and FSA VIN Lists.
NOTE: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
NOTE: This service action will automatically close out FSA 21S44 once performed and claimed. REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may intermittently experience a rear camera blue image on the SYNC screen when the vehicle is placed in reverse, or when the 360 degree view is selected and available (during low-speed operation). Once displayed, the rear camera blue image will persist for the remainder of the ignition ON cycle. Once present, the issue is likely to reoccur on subsequent key cycles. The loss of the rear camera image during a reverse action increases the risk of a crash.
New! SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Dealers will be notified when a service fix becomes available.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of February 13, 2023. Updated owner letters are expected to be mailed the week of April 17, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter when a service fix becomes available.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information Updated Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 – Supplement #1 ATTACHMENT I
Page 1 of 3 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: (List the tools required).
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS was activated on January 27, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists are available through https://web.fsavinlists.dealerconnection.com and were activated on January 27, 2023. Owner names and addresses were available by March 3, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
New! SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall.
• Postpone contacting any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS.
• Postpone correcting other affected vehicles identified in OASIS which are brought to your dealership.
• When an updated service fix becomes available, dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
New! STOCK VEHICLES
• A service fix is not available.
• Use OASIS to identify any affected vehicles in your used vehicle inventory. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 – Supplement #1 ATTACHMENT I
Page 2 of 3 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with rear camera replacements only after 21S44 was not able to correct the rear image blue screen concern.
New! RENTAL VEHICLES
Rental vehicles for customers affected by this program are not approved.
New! PICK-UP AND DELIVERY
• A service fix is not available.
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
New! LINCOLN PICKUP AND DELIVERY
• A service fix is not available.
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060, 2023 Lincoln Pickup & Delivery Program Enhancements.
New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
• A service fix is not available. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 – Supplement #1 ATTACHMENT I
Page 3 of 3 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen New! CLAIMS PREPARATION AND SUBMISSION
• Repair Order (RO) completion date for 23S02B claims on or before March 14, 2023 have been set to pay.
• RO Completion dates on or after March 15, 2023 are on hold.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (23S02) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S02 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC12060, 2023 Lincoln Pickup & Delivery Program Enhancements.
• Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 – Supplement #1 ATTACHMENT II
Page 1 of 1 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen New! LABOR ALLOWANCES
Description Labor Operation Labor Time
A service fix is not available at this time. – –
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair. © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 1
SAFETY RECALL 23S02-S1 CERTAIN 2020-2023 MODEL YEAR MULTIPLE VEHICLE LINES EQUIPPED
WITH 360 DEGREE CAMERAS — INOPERATIVE REAR / 360 DEGREE CAMERA WITH A BLUE SCREEN SERVICE PROCEDURE STOP – A SERVICE FIX IS NOT AVAILABLE AT THIS TIME. – Program is under investigation. – A Bulletin Supplement with updated Technical Information will be provided when available. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
04/2023 Ford Motor Company
Recall Reimbursement Plan for 23S02 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 23S02, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to March 03, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
January 27, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S44 – Supplement #1
Dated: November 10, 2021
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
2020-2023 Chicago Assembly October 19, 2018 through January 3, 2023 Aviator Corsair 2021-2023 2020-2022 Chicago SHO Center
Louisville September 14, 2020 through December 14, 2022 January 07, 2019 through December 15, 2022 Explorer
2020-2023 2021-2023
Chicago Assembly
Chicago SHO Center
October 19, 2018 through January 3, 2023 September 14, 2020 through December 20, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
NOTE: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if required. See the EXCESS STOCK RETURN details in Attachment II for more information.
NOTE: This service action will automatically close out FSA 21S44 once performed and claimed.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, customers may intermittently experience a rear camera blue image on the SYNC screen when the vehicle is placed in reverse, or when the 360 degree view is selected and available (during low-speed operation). Once displayed, the rear camera blue image will persist for the remainder of the ignition ON cycle. Once present, the issue is likely to reoccur on subsequent key cycles. The loss of the rear camera image during a reverse action increases the risk of a crash. SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to program the Image Processing Module B (IPMB) to the latest software level (version LB5T-14F017- AY or higher) using FDRS. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: The 21S44 FSA service actions covered separate but similar issues. Vehicles under this program (FSA 23S02) will still need this repair completed even if 21S44 was performed. A completed and claimed 23S02 service action will automatically close out 21S44 if still open.
NOTE: Integrated Diagnostic System (IDS) cannot be used for programming on any vehicle in this program.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 13, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information
Owner Notification Letters Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 ATTACHMENT I
Page 1 of 3 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen MOBILE REPAIR RECOMMENDATIONS
• Confirm with customer a mobile repair is feasible.
• Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: fully charged laptop with most current FDRS software loaded, Vehicle Communication Module II (VCM II), cables, and handheld portable vehicle battery booster.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS will be activated on January 27, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 27, 2023. Owner names and addresses will be available by March 3, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 ATTACHMENT I
Page 2 of 3 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with rear camera replacements only after 21S44 was not able to correct the rear image blue screen concern.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC12060, 2023 Lincoln Pickup & Delivery Program Enhancements. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 ATTACHMENT I
Page 3 of 3 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (23S02) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S02 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC12060, 2023 Lincoln Pickup & Delivery Program Enhancements.
• Mobile Repair: Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S02 ATTACHMENT II
Page 1 of 1 Certain 2020 – 2023 Model Year Multiple Vehicle Lines Equipped With 360 Degree Cameras – Inoperative Rear / 360 Degree Camera With A Blue Screen LABOR ALLOWANCES
Description Labor Operation Labor Time
Program the IPMB to the latest software level (Version LB5T-14F017-AY or higher) using FDRS.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair. 23S02B 0.7 Hours © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 2
SAFETY RECALL 23S02 CERTAIN 2020-2023 MODEL YEAR MULTIPLE VEHICLE LINES EQUIPPED
WITH 360 DEGREE CAMERAS — INOPERATIVE REAR / 360 DEGREE CAMERA WITH A BLUE SCREEN SERVICE PROCEDURE Module Programming NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after programming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the VCM is properly connected to the DLC. 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click ‘Read VIN from Vehicle’ or manually enter the VIN. NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green. 4. Select Toolbox tab. 5. From the list on the LH side of the screen, select IPMB – Image Processing Module B (IPMB). 6. From the list on the RH side of the screen, select IPMB Software Update. 7. Click RUN. Follow all on-screen instructions carefully. 8. From the list on the RH side of the screen, select Self-Test and click RUN. 9. Click the Run Selected Tests button in the lower right. 10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules. 11. Disconnect the battery charger from the 12V battery once the programming has completed. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
01/2023 ATTACHMENT III PAGE 2 OF 2
SAFETY RECALL 23S02 Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
01/2023 Ford Motor Company
Recall Reimbursement Plan for 23S02 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 23S02, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to March 03, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-022
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company JAN 31, 2023 NHTSA Recall No. : 23V-022 Manufacturer Recall No. : 23S02 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 382,759 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 10/19/2018 at the Chicago Assembly Plant and was taken out of production on 01/03/2023.
This condition affects certain Explorer vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 279,700 Explorer vehicles are affected.
Production Dates : OCT 19, 2018 – JAN 03, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-022 Page 2 Vehicle 2 : 2020-2023 Lincoln Aviator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 10/19/2018 at the Chicago Assembly Plant and was taken out of production on 01/03/2023 This condition affects certain Aviator vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 72,699 Aviator vehicles are affected. Production Dates : OCT 19, 2018 – JAN 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Lincoln Corsair Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 09/17/2019 at the Louisville Assembly Plant and was taken out of production on 12/15/2022 This condition affects certain Corsair vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 30,360 Corsair vehicles are affected. Production Dates : SEP 17, 2019 – DEC 15, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022 Page 3 Description of Defect :
Description of the Defect : The video information from one or more of the 360 cameras, which includes the rear view camera, may fail to feed to the SYNC display screen during some key cycles. The issue is intermittent and may recover during subsequent ignition cycles. Once present, the issue will likely reoccur on the same camera
(s) intermittently. FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : Loss of rear camera image while reversing increases the risk of a crash.
Description of the Cause : If a loss of video frames is detected by the Image Processing Module – B (IPMB) the module’s response is to display a blue image instead of re-initializing the video pipeline. Ford and its suppliers are currently investigating the root cause for the loss of video frames. Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Rear Camera Component Description : Explorer Component Part Number : LB5T-19G490-D Component Name 2 : Rear Camera Component Description : Aviator Component Part Number : LC5T-19G490-D Component Name 3 : Rear Camera Component Description : Corsair Component Part Number : LJ7T-19G490-B Component Name 4 : IPMB Component Description : Explorer Component Part Number : LB5T-19H423-A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022 Page 4 Component Name 5 : IPMB Component Description : Aviator Component Part Number : LC5T-19H423-A Component Name 6 : IPMB Component Description : Corsair Component Part Number : LJ7T-19H423-A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
Chronology is provided as an attachment Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the image processing module (IPMB) software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be March 10, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The IPMB software update LB5T-14F017-AY will trigger reinitialization of the camera when loss of video frames are detected. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Not required per 49 Part 573.
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on January 31, 2023. Mailing
of owner notification letters is expected to begin February 20, 2023 and is expected to be completed by February 24, 2023.
Planned Dealer Notification Date : JAN 31, 2023 – JAN 31, 2023
Planned Owner Notification Date : FEB 20, 2023 – FEB 24, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-022
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company JAN 31, 2023 NHTSA Recall No. : 23V-022 Manufacturer Recall No. : 23S02 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 382,759 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 10/19/2018 at the Chicago Assembly Plant and was taken out of production on 01/03/2023.
This condition affects certain Explorer vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 279,700 Explorer vehicles are affected.
Production Dates : OCT 19, 2018 – JAN 03, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-022 Page 2 Vehicle 2 : 2020-2023 Lincoln Aviator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 10/19/2018 at the Chicago Assembly Plant and was taken out of production on 01/03/2023 This condition affects certain Aviator vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 72,699 Aviator vehicles are affected. Production Dates : OCT 19, 2018 – JAN 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Lincoln Corsair Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 09/17/2019 at the Louisville Assembly Plant and was taken out of production on 12/15/2022 This condition affects certain Corsair vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 30,360 Corsair vehicles are affected. Production Dates : SEP 17, 2019 – DEC 15, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022 Page 3 Description of Defect :
Description of the Defect : The video information from one or more of the 360 cameras, which includes the rear view camera, may fail to feed to the SYNC display screen during some key cycles. The issue is intermittent and may recover during subsequent ignition cycles. Once present, the issue will likely reoccur on the same camera
(s) intermittently. FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : Loss of rear camera image while reversing increases the risk of a crash.
Description of the Cause : If a loss of video frames is detected by the Image Processing Module – B (IPMB) the module’s response is to display a blue image instead of re-initializing the video pipeline. Ford and its suppliers are currently investigating the root cause for the loss of video frames. Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Rear Camera Component Description : Explorer Component Part Number : LB5T-19G490-D Component Name 2 : Rear Camera Component Description : Aviator Component Part Number : LC5T-19G490-D Component Name 3 : Rear Camera Component Description : Corsair Component Part Number : LJ7T-19G490-B Component Name 4 : IPMB Component Description : Explorer Component Part Number : LB5T-19H423-A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022 Page 4 Component Name 5 : IPMB Component Description : Aviator Component Part Number : LC5T-19H423-A Component Name 6 : IPMB Component Description : Corsair Component Part Number : LJ7T-19H423-A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
Chronology is provided as an attachment Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the image processing module (IPMB) software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be March 10, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The IPMB software update LB5T-14F017-AY will trigger reinitialization of the camera when loss of video frames are detected. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Not required per 49 Part 573.
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on January 31, 2023. Mailing
of owner notification letters is expected to begin February 20, 2023 and is expected to be completed by February 24, 2023.
Planned Dealer Notification Date : JAN 31, 2023 – JAN 31, 2023
Planned Owner Notification Date : FEB 20, 2023 – FEB 24, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-022
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company JAN 23, 2023 NHTSA Recall No. : 23V-022 Manufacturer Recall No. : 23S02 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 382,759 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2023 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 10/19/2018 at the Chicago Assembly Plant and was taken out of production on 01/03/2023.
This condition affects certain Explorer vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 279,700 Explorer vehicles are affected.
Production Dates : OCT 19, 2018 – JAN 03, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-022 Page 2 Vehicle 2 : 2020-2023 Lincoln Aviator Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 10/19/2018 at the Chicago Assembly Plant and was taken out of production on 01/03/2023 This condition affects certain Aviator vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 72,699 Aviator vehicles are affected. Production Dates : OCT 19, 2018 – JAN 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 Lincoln Corsair Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The prior version software was introduced into production on 09/17/2019 at the Louisville Assembly Plant and was taken out of production on 12/15/2022 This condition affects certain Corsair vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 30,360 Corsair vehicles are affected. Production Dates : SEP 17, 2019 – DEC 15, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022 Page 3 Description of Defect :
Description of the Defect : The video information from one or more of the 360 cameras, which includes the rear view camera, may fail to feed to the SYNC display screen during some key cycles. The issue is intermittent and may recover during subsequent ignition cycles. Once present, the issue will likely reoccur on the same camera
(s) intermittently. FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : Loss of rear camera image while reversing increases the risk of a crash.
Description of the Cause : If a loss of video frames is detected by the Image Processing Module – B (IPMB) the module’s response is to display a blue image instead of re-initialize the video pipeline. Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Rear Camera Component Description : Explorer Component Part Number : LB5T-19G490-D Component Name 2 : Rear Camera Component Description : Aviator Component Part Number : LC5T-19G490-D Component Name 3 : Rear Camera Component Description : Corsair Component Part Number : LJ7T-19G490-B Component Name 4 : IPMB Component Description : Explorer Component Part Number : LB5T-19H423-A The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022 Page 4 Component Name 5 : IPMB Component Description : Aviator Component Part Number : LC5T-19H423-A Component Name 6 : IPMB Component Description : Corsair Component Part Number : LJ7T-19H423-A Supplier Identification : Component Manufacturer
Name : Valeo
Address : 150 Stephenson Hwy
Troy Michigan 48083 Country : United States Chronology :
Chronology is provided as an attachment Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the image processing module (IPMB) software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be March 10, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The IPMB software update LB5T-14F017-AY will trigger reinitialization of the camera when loss of video frames are detected. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-022
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Not required per 49 Part 573.
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on January 31, 2023. Mailing
of owner notification letters is expected to begin February 20, 2023 and is expected to be completed by February 24, 2023.
Planned Dealer Notification Date : JAN 31, 2023 – JAN 31, 2023
Planned Owner Notification Date : FEB 20, 2023 – FEB 24, 2023
* NR – Not Reported

SEOCONTENT-END