January 23, 2023 NHTSA CAMPAIGN NUMBER: 23V021000
A leak inside the ABS module can cause an unexpected increase in brake pedal travel or unexpected movement during an Auto Hold event, increasing the risk of a crash.
NHTSA Campaign Number: 23V021
Manufacturer Ford
Motor Company
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 801
Summary
Ford Motor Company (Ford) is recalling certain 2023 Bronco Sport vehicles. Valves inside the Anti-lock Brake System (ABS) module may have been damaged during manufacturing, causing an internal ABS module leak.
Remedy
Dealers will replace the ABS Module, free of charge. Owner notification letters were mailed on May 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 23S01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
April 13, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S01
Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster
Anti-Lock Brake (ABS) System Hydraulic Control Unit (HCU) Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco Sport | 2023 | Hermosillo | December 8, 2022 through December 16, 2022 |
US population of affected vehicles: 801. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, the HCU may have an internal leak in the normally closed valve due to a flat spot on the ball of the armature assembly. An internally leaking HCU could cause longer brake pedal travel without any visual or audible warnings. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present in the rear normally closed valves. The vehicle may creep unexpectedly after an auto hold event is initiated.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the HCU. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 24, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with HCU replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| LX6Z-2B373-M | Hydraulic Control Unit | 1 |
CERTAIN 2023 MODEL YEAR BRONCO SPORT VEHICLES EQUIPPED WITH A VACUUM BRAKE BOOSTER — ANTI-LOCK BRAKE (ABS) SYSTEM HYDRAULIC CONTROL UNIT (HCU) REPLACEMENT
SERVICE PROCEDURE
Table Of Contents
Vehicles Equipped with a 2.0L Engine – 1
All Other Vehicles – 4
Vehicles Equipped with a 2.0L Engine
1. Remove the front right-hand (RH) side wheel and tire. Please follow Workshop Manual (WSM) procedures in Section 204-04A.
2. Loosen the bolts and remove the undershield. See Figure 1.
Torque:
1: 55 lb.in (6.2 Nm)
2: 177 lb.in (20 Nm)
3. Loosen the clamp. See Figure 2.
- Torque: 48 lb.in (5.4 Nm)
4. Lower the vehicle from the hoist to access the engine compartment.
5. Loosen the clamp and remove the charge air cooler (CAC) tube. See Figure 3.
- Torque: 48 lb.in (5.4 Nm)
6. Replace the Hydraulic Control Unit (HCU). Please follow Workshop Manual (WSM) procedures in Section 206-09.
NOTE: Before removing the HCU, remove the bolt and position the A/C line bracket aside. See Figure 4.
- Torque: 89 lb.in (10 Nm)
7. Reassemble the vehicle by reversing steps 1 through 5.
All Other Vehicles
8. Replace the Hydraulic Control Unit (HCU). Please follow Workshop Manual (WSM) procedures in Section 206-09.
NOTE: Before removing the HCU, remove the bolt and position the A/C line bracket aside. See Figure 5.
- Torque: 89 lb.in (10 Nm)
Chronology :
On December 22, 2022, Continental notified the Ford Valencia Assembly Plant (VAP) and the Product Development team in Europe of a potential supplier quality issue related to Hydraulic Control Units (HCU) of an Electronic Brake Booster (EBB).
On January 5, 2023, this issue was brought into Ford’s Critical Concern Review Group (CCRG) for review. The investigation revealed that suspect parts were assembled into Anti-Lock Brake System (ABS) HCUs shipped to Hermosillo assembly plant where Ford Bronco Sport vehicles are produced.
As of January 10, 2023, Ford is not aware of any accidents, injuries, or fires as a result of this condition. As of January 10, 2023, Ford is not aware of any warranty claims or VOQs as a result of this condition.
On January 13th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO SPORT | 2023 |
10 Associated Documents
Recall Acknowledgement
RCAK-23V021-9372.pdf 645.275KB
Defect Notice 573 Report
RCLRPT-23V021-9151.PDF 214.459KB
Recall 573 Report – 1/25/23
RCLRPT-23V021-4811.PDF 214.461KB
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 23S01 Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster Anti-Lock Brake System (ABS) Hydraulic Control Unit (HCU) Replacement
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V021-7133.pdf 45.109KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S01 Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster Anti-Lock Brake (ABS) System Hydraulic Control Unit (HCU) Replacement
RCMN-23V021-1306.pdf 732.416KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V021-0580.pdf 52.771KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V021-6150.PDF 211.12KB
ISSUED Renotification Notice
RCRN-23V021-0277.pdf 329.917KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V021-7151.PDF 211.36KB
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SEOCONTENT-START
February 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S01 / NHTSA Recall 23V021 2023 Bronco Sport
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible for a valve within the anti-lock brake system’s hydraulic control unit to have an internal leak. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present. What is the risk? An unexpected increase in brake travel or unexpected movement during an Auto Hold event can increase the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in Q2 2023. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair.
Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V021.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
08892 © Copyright 2023 Ford Motor Company 23S01 NP/DTB123S011
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JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789 08892
23S01 NP/DTB123S011
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de Campaña 23S01 / Campaña 23V021 de la NHTSA 2023 Bronco Sport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que exista una fuga interna en una válvula dentro de la unidad de control hidráulico del sistema de frenos antibloqueo de su vehículo. Esta condición podría ser intermitente, lo cual se traduce en un recorrido no uniforme del pedal. Adicionalmente, la función de detención automática seleccionable por el conductor podría no funcionar según lo previsto si hay una fuga presente. ¿Qué riesgo existe? Un aumento inesperado del recorrido del freno o un movimiento inesperado durante un evento de detención automática puede aumentar el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el segundo trimestre de 2023. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V021 de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Febrero de 2023
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
2 of 2
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© Copyright 2023 Ford, División de Servicio al Cliente
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JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789
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October, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2023 Bronco Sport has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description:
What is the issue? 23S01 – Continental ABS Valve Leakage On your vehicle, it may be possible for a valve within the anti-lock brake system s hydraulic control unit to have an internal leak. This condition may be intermittent, resulting in
inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present.
An unexpected increase in brake travel or unexpected movement during an Auto Hold event can increase the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Octubre de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2023 Bronco Sport las reparaciones necesarias correspondientes a la campafia de seguridad. Le solicitamos que realice esta reparaci6n gratuita en su distribuidor local lo antes posible. Numero y descripci6n de la campafla:
lCual es el problema? 23S01 – Fuga en la valvula de ABS de Continental Es posible que exista una fuga interna en una valvula dentro de la unidad de control hidraulico del sistema de frenos antibloqueo de su vehfculo. Esta condici6n podrfa ser intermitente, lo cual se traduce en un recorrido no uniforme del pedal. Adicionalmente, la funci6n de detenci6n automatica seleccionable por el conductor podrfa no funcionar segun lo previsto si hay una fuga presente.
Un aumento inesperado del recorrido del freno o un movimiento inesperado durante un evento de detenci6n automatica puede aumentar el riesgo de choque. Si tiene dudas o preguntas, comunfquese con nuestro Centro de Relaci6n con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a traves de Internet, nuestra direcci6n es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2023 Ford Motor Company
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V THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION V
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May 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S01 / NHTSA Recall 23V021
2023 Bronco Sport
Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible for a valve within the anti-lock brake system’s hydraulic control unit to have an internal leak. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present. What is the risk? An unexpected increase in brake travel or unexpected movement during an Auto Hold event can increase the risk of a crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the anti-lock brake system hydraulic control unit free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. What should you do? Please call your dealer without delay and request a service date for Recall 23S01. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2023 Ford Motor Company 08892
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JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789 What should you do? (continued) Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further?
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to ABS HCU replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V021. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4
A/2/000001/1 © Copyright 2023 Ford Motor Company 08892
23S01 PA/DTB1P3S011 Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121 – –
771813757545 A/3/000001/1
1/0..1001/0/../1///./.011011/.1/110100/.11///11.0010//10./100.0.. JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, MI 12345-6789 Mayo de 2023 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de Campaña 23S01 / Campaña 23V021 de la NHTSA 2023 Bronco Sport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que exista una fuga interna en una válvula dentro de la unidad de control hidráulico del sistema de frenos antibloqueo de su vehículo. Esta condición podría ser intermitente, lo cual se traduce en un recorrido no uniforme del pedal. Adicionalmente, la función de detención automática seleccionable por el conductor podría no funcionar según lo previsto si hay una fuga presente. ¿Qué riesgo existe? Un aumento inesperado del recorrido del freno o un movimiento inesperado durante un evento de detención automática puede aumentar el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? ¿Cuánto tiempo tomará? Las piezas para reparar su vehículo ya se encuentran disponibles.
Ford Motor Company ha autorizado a su distribuidor a reemplazar la unidad de control hidráulico del sistema de frenos antibloqueo sin costo alguno (piezas y mano de obra). El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. 3 of 4 ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una fecha de servicio para realizar la Campaña 23S01. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
08892 A/3/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 23S01 PA/DTB1P3S011 ¿Qué debe hacer? (continuación) ¿Ha pagado anteriormente por esta reparación? ¿Qué pasa si usted ya no es el propietario del vehículo? ¿Podemos hacer algo más por usted?
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se le otorgarán reembolsos por servicios relacionados con el reemplazo de la HCU de ABS. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V021 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
January 30, 2023
TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Safety Recall 23S01
Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster
Anti-Lock Brake System (ABS) Hydraulic Control Unit (HCU) Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2023 Hermosillo December 8, 2022 through December 16, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, the HCU may have an internal leak in the normally closed valve due to a flat spot on the ball of the armature assembly. An internally leaking HCU could cause longer brake pedal travel without any visual or audible warnings. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present in the rear normally closed valves. The vehicle may creep unexpectedly after an auto hold event is initiated.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in Q2 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
April 13, 2023
TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S01
Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster
Anti-Lock Brake (ABS) System Hydraulic Control Unit (HCU) Replacement
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Safety Recall 23S01 Dated: January 30, 2023
AFFECTED VEHICLES Vehicle Bronco Sport Model Year
2023 Assembly Plant Hermosillo Build Dates December 8, 2022 through December 16, 2022 US population of affected vehicles: 801. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, the HCU may have an internal leak in the normally closed valve due to a flat spot on the ball of the armature assembly. An internally leaking HCU could cause longer brake pedal travel without any visual or audible warnings. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present in the rear normally closed valves. The vehicle may creep unexpectedly after an auto hold event is initiated.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the HCU. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 24, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information
Owner Notification Letters Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S01
Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster Anti-Lock Brake (ABS) System Hydraulic Control Unit (HCU) Replacement OASIS ACTIVATION
OASIS was activated on January 30, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on January 30, 2023. Owner names and addresses will be available by May 12, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with HCU replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. © Copyright 2023 Ford Motor Company ATTACHMENT I
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NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S01
Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster Anti-Lock Brake (ABS) System Hydraulic Control Unit (HCU) Replacement ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 23S01 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S01 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. © Copyright 2023 Ford Motor Company ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S01
Certain 2023 Model Year Bronco Sport Vehicles Equipped with a Vacuum Brake Booster Anti-Lock Brake (ABS) System Hydraulic Control Unit (HCU) Replacement LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the HCU – vehicles with a 1.5L engine 23S01B 1.5 Hours
Replace the HCU – vehicles with a 2.0L engine 23S01C 2.0 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION Part Number LX6Z-2B373-M Description Hydraulic Control Unit Order Quantity
1 Claim Quantity
1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 4
SAFETY RECALL 23S01 CERTAIN 2023 MODEL YEAR BRONCO SPORT VEHICLES EQUIPPED
WITH A VACUUM BRAKE BOOSTER — ANTI-LOCK BRAKE (ABS) SYSTEM HYDRAULIC CONTROL UNIT (HCU) REPLACEMENT SERVICE PROCEDURE Table Of Contents
Vehicles Equipped with a 2.0L Engine…………………………………………………………………1
All Other Vehicles………………………………………………………………………………..
…………….4 Vehicles Equipped with a 2.0L Engine 1. Remove the front right-hand (RH) side wheel and tire. Please follow Workshop Manual (WSM) procedures in Section 204-04A. 2. Loosen the bolts and remove the undershield. See Figure 1.
Torque:
1: 55 lb.in (6.2 Nm)
2: 177 lb.in (20 Nm) FIGURE 1 23011C CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
04/2023 ATTACHMENT III PAGE 2 OF 4
SAFETY RECALL 23S01 3. Loosen the clamp. See Figure 2.
• Torque: 48 lb.in (5.4 Nm) FIGURE 2
4. Lower the vehicle from the hoist to access the engine compartment. 5. Loosen the clamp and remove the charge air cooler (CAC) tube. See Figure 3.
• Torque: 48 lb.in (5.4 Nm) 23011D FIGURE 3 23011A CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
04/2023 ATTACHMENT III PAGE 3 OF 4
SAFETY RECALL 23S01 6. Replace the Hydraulic Control Unit (HCU). Please follow Workshop Manual (WSM) procedures in Section 206-09. NOTE: Before removing the HCU, remove the bolt and position the A/C line bracket aside. See Figure 4.
• Torque: 89 lb.in (10 Nm) 23011B FIGURE 4
7. Reassemble the vehicle by reversing steps 1 through 5. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
04/2023 ATTACHMENT III PAGE 4 OF 4
SAFETY RECALL 23S01 All Other Vehicles 8. Replace the Hydraulic Control Unit (HCU). Please follow Workshop Manual (WSM) procedures in Section 206-09. NOTE: Before removing the HCU, remove the bolt and position the A/C line bracket aside. See Figure 5.
• Torque: 89 lb.in (10 Nm) FIGURE 5 23011B CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
04/2023 Ford Motor Company
Recall Reimbursement Plan for 23S01 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 23S01, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before May 12, 2023.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-021
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company JAN 23, 2023 NHTSA Recall No. : 23V-021 Manufacturer Recall No. : 23S01 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 801 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford Bronco Sport Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing ABS Module production to the vehicle in which the ABS Module is installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : DEC 08, 2022 – DEC 16, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : A leak will be present in the rear normally closed valves within the ABS Module, in this condition, the driver may experience a longer brake pedal travel without warning. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present in the rear normally closed valves.
The vehicle may creep unexpectedly after an auto hold event is initiated.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected increase in brake travel or unexpected movement during an
Auto Hold event can increase the risk of a crash. Part 573 Safety Recall Report 23V-021 Page 2 Description of the Cause : A foreign object was introduced into the tool that assembles the Normally Closed (NC) valves used in the ABS Module. This foreign object caused flat spot damage to the 1.5 mm ball that creates the seal in a properly functioning NC valve. This flat spot damage provides an unintended leak path through the valve. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Anti-Lock Brake Control Module
Component Description : Conventional Anti-Lock & Electronic Stability Control Module Component Part Number : LX6C-2B373-LG Supplier Identification : Component Manufacturer
Name : Continental Automotive Address : 1103 Jamestown Road
Morganton North Carolina 28655
Country : United States Chronology :
On December 22, 2022, Continental notified the Ford Valencia Assembly Plant (VAP) and the Product Development team in Europe of a potential supplier quality issue related to Hydraulic Control Units (HCU) of an Electronic Brake Booster (EBB). On January 5, 2023, this issue was brought into Ford’s Critical Concern Review Group (CCRG) for review. The investigation revealed that suspect parts were assembled into Anti-Lock Brake System (ABS) HCUs shipped to Hermosillo assembly plant where Ford Bronco Sport vehicles are produced. As of January 10, 2023, Ford is not aware of any accidents, injuries, or fires as a result of this condition. As of January 10, 2023, Ford is not aware of any warranty claims or VOQs as a result of this condition. On January 13th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-021
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their ABS Module replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be April 01, 2023 Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The new ABS Modules will be produced without damage to the rear normally closed valves.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on January 25, 2023. Mailing
of owner notification letters is expected to begin February 15, 2023 and is expected to be completed by February 17, 2023.
Planned Dealer Notification Date : JAN 25, 2023 – JAN 25, 2023
Planned Owner Notification Date : FEB 15, 2023 – FEB 17, 2023
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-021
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company JAN 25, 2023 NHTSA Recall No. : 23V-021 Manufacturer Recall No. : 23S01 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 801 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford Bronco Sport Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing ABS Module production to the vehicle in which the ABS Module is installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : DEC 08, 2022 – DEC 16, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : A leak will be present in the rear normally closed valves within the ABS Module, in this condition, the driver may experience a longer brake pedal travel without warning. This condition may be intermittent, resulting in inconsistent pedal travel. Additionally, the driver selectable Auto Vehicle Hold feature may not operate as intended if a leak is present in the rear normally closed valves.
The vehicle may creep unexpectedly after an auto hold event is initiated.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An unexpected increase in brake travel or unexpected movement during an
Auto Hold event can increase the risk of a crash. Part 573 Safety Recall Report 23V-021 Page 2 Description of the Cause : A foreign object was introduced into the tool that assembles the Normally Closed (NC) valves used in the ABS Module. This foreign object caused flat spot damage to the 1.5 mm ball that creates the seal in a properly functioning NC valve. This flat spot damage provides an unintended leak path through the valve. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Anti-Lock Brake Control Module
Component Description : Conventional Anti-Lock & Electronic Stability Control Module Component Part Number : LX6C-2B373-LG Supplier Identification : Component Manufacturer
Name : Continental Automotive Address : 1103 Jamestown Road
Morganton North Carolina 28655
Country : United States Chronology :
On December 22, 2022, Continental notified the Ford Valencia Assembly Plant (VAP) and the Product Development team in Europe of a potential supplier quality issue related to Hydraulic Control Units (HCU) of an Electronic Brake Booster (EBB). On January 5, 2023, this issue was brought into Ford’s Critical Concern Review Group (CCRG) for review. The investigation revealed that suspect parts were assembled into Anti-Lock Brake System (ABS) HCUs shipped to Hermosillo assembly plant where Ford Bronco Sport vehicles are produced. As of January 10, 2023, Ford is not aware of any accidents, injuries, or fires as a result of this condition. As of January 10, 2023, Ford is not aware of any warranty claims or VOQs as a result of this condition. On January 13th, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-021
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their ABS Module replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2021. The ending date for reimbursement
eligibility is estimated to be April 01, 2023 Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The new ABS Modules will be produced without damage to the rear normally closed valves.
NR Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on January 25, 2023. Mailing
of owner notification letters is expected to begin February 15, 2023 and is expected to be completed by February 17, 2023.
Planned Dealer Notification Date : JAN 26, 2023 – JAN 26, 2023
Planned Owner Notification Date : FEB 15, 2023 – FEB 17, 2023
* NR – Not Reported
SEOCONTENT-END
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