May 24, 2024 NHTSA CAMPAIGN NUMBER: 24V368000
Rearview Camera Image May Not Display Properly
A flickering or distorted rearview camera image can reduce the driver’s rear visibility, increasing the risk of a crash.
NHTSA Campaign Number: 24V368
Manufacturer Ford
Motor Company
Components BACK OVER PREVENTION
Potential Number of Units Affected 109,283
Summary
Ford Motor Company (Ford) is recalling certain 2020-2024 Lincoln Aviator vehicles. The accessory protocol image module (APIM) can be affected by electromagnetic interference with a cell phone in the vehicle, causing the rearview camera image to flicker or become distorted.
Remedy
Owners are advised not to use their cell phones while reversing until the remedy is completed. Dealers will install shielding on the accessory protocol image module (APIM), free of charge. Owner notification letters are expected to be mailed July 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S35.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Chronology :
On February 6, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of intermittent flickering and poor quality of the rearview video display in Model Year (“MY”) 2020-2024 Aviator vehicles.
Between February and April 2024, Ford’s PD team conducted tests to quantify the influence of the cell phone radio frequency (RF) transmissions on the performance of the APIM digital video interface video quality. This testing indicates the condition is dependent on location of the phone in the vehicle, cellular signal strength, and the specific phone usage, with the worst-case factors being a cell phone used in close proximity to the APIM in the console cupholder area, low signal strength of 2 bars or less, and an active call. CCRG also examined any overlap between this issue and other related rearview camera recalls for this population of vehicles.
Ford reviewed warranty, connected data, and reports of repeat repairs to understand the field exposure. Between August 27, 2019, and May 4, 2024, Ford is aware of 478 reports of rearview video “flicker” or distortion in North America which may be attributed to this concern.
As of May 4, 2024, Ford is aware of 5 Vehicle Owner Questionnaire (VOQs) related to this concern.
As of April 3, 2024, there are no known reports of injuries, or fires attributed to this condition. Ford is aware of one report of minor property damage potentially related to this concern.
On May 17, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LINCOLN | AVIATOR | 2020-2024 |
2 Associated Documents
Recall 573 Report
RCLRPT-24V368-8061.PDF 215.04KB
Recall Acknowledgement
RCAK-24V368-9409.pdf 645.348KB
- Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
- High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
- Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
- User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- [2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
- [TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast.
- [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- 2026 Advanced ECU Coding Scan Tool: Maximize the capabilities of your vehicles with the ArtiDiag Pro. This scan tool, seamlessly compatible with renowned models such as VW, A-U-D-I, SKODA, SEAT, BENZ, and more, empowers you to uncover hidden features, deactivate annoying functions, and code retrofitted components for peak performance. Ensure a backup before coding and steer clear of problems on low battery levels.
- Efficient Diagnostics with Bidirectional Control: Say goodbye to uncertainty, streamline diagnostics, and reclaim valuable time with ArtiDiag Pro scan tool. This bidirectional scan tool exceeds expectations, enabling targeted tests on individual actuators to swiftly identify and resolve issues. Covering lights, door locks, fuel and coolant systems, windows, wipers, EVAP, and more in vehicle components.
- 35+ Services Resolve 90% of Repair Challenges: Unleash maximum productivity with the ArtiDiag Pro, a scan tool that tackles 90% of maintenance issues through its 35 special functions. Effortlessly clear oil maintenance indicators with oil reset. Engage the EPB Reset for brake system management and establish precise alignment with the Steering Angle Reset to define the straight-line reference position for your vehicle.
- FCA Autoauth : This diagnostic tool supports Autoauth for FCA SGW/Renault, Chrysler, Jeep, Dodge, Fiat etc. 2017 and later. NOTE: Due to Product Upgrade, there is no Chrysler 12+8 adapter, the BMW-20 Adapter in the package any more. We are sincerely sorry for the inconvenience. NOTE: Please confirm compatibility before purchase.(Topdon Website>Support>Vehicle Coverage)
- Professional Customer Support: At TOPDON, your satisfaction is our unwavering commitment. Experience hassle-free support and a lifetime of expert assistance. Should you encounter any challenges, reach out to us at 833-629-4832. For returns, please damage the packaging to prevent Amazon from reselling it. Please be advised that after two years, a subscription fee of 249 Bucks will apply.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-368
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAY 24, 2024 NHTSA Recall No. : 24V-368 Manufacturer Recall No. : 24S35 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 109,283 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2020-2024 Lincoln Aviator Vehicle Type : LIGHT VEHICLES
Body Style :
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 10/19/2018 and and was taken out of production on 04/25/2024. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 19, 2018 – APR 25, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The Accessory Protocol Image Module (APIM) may be susceptible to electromagnetic interference from a customer mobile phone that is in-use and placed in the console area while the vehicle is in reverse, resulting in a rearview camera image that flickers, jumps, shakes, or scrolls.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A distorted or flickering rearview video while reversing can reduce visibility behind the vehicle, increasing the risk of a crash.
Description of the Cause : The APIM PCB’s (printed circuit board) connector placement results in lower impedance in the video circuit, making it susceptible to electromagnetic
interference in the 1.6GHz to 2.7GHz band. Part 573 Safety Recall Report 24V-368 Page 2 Identification of Any Warning
that can Occur : Customers can refrain from cellular phone usage while reversing to prevent this condition from occurring. Involved Components : Component Name 1 : Sync 3.2V2
Component Description : MOD ASY INTG M/MEDIA (2020 MY Aviator) Component Part Number : LC5T–14G371-*** Component Name 2 : Sync 3.2V2
Component Description : MOD ASY INTG M/MEDIA (2020 – 2024 MY Aviator) Component Part Number : MC5T–14G371-*** Supplier Identification : Component Manufacturer
Name : Panasonic Automotive Systems Company of Address : 776 Hwy 74 S
Peachtree City Georgia 30269
Country : United States Chronology :
On February 6, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of intermittent flickering and poor quality of the rearview video display in Model Year (“MY”) 2020-2024 Aviator vehicles. Between February and April 2024, Ford’s PD team conducted tests to quantify the influence of the cell phone radio frequency (RF) transmissions on the performance of the APIM digital video interface video quality. This testing indicates the condition is dependent on location of the phone in the vehicle, cellular signal strength, and the specific phone usage, with the worst-case factors being a cell phone used in close proximity to the APIM in the console cupholder area, low signal strength of 2 bars or less, and an active call. CCRG also examined any overlap between this issue and other related rearview camera recalls for this population of vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-368
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Ford reviewed warranty, connected data, and reports of repeat repairs to understand the field exposure. Between August 27, 2019, and May 4, 2024, Ford is aware of 478 reports of rearview video “flicker” or distortion in North America which may be attributed to this concern. As of May 4, 2024, Ford is aware of 5 Vehicle Owner Questionnaire (VOQs) related to this concern. As of April 3, 2024, there are no known reports of injuries, or fires attributed to this condition. Ford is aware of one report of minor property damage potentially related to this concern. On May 17, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have shielding installed on the APIM module. In the owner notification letter, Ford will provide guidance to customers to refrain from cellular phone usage while reversing until the remedy repair is completed. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be July 26,2024.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The shielding components (part base 14J220) will protect against electromagnetic interference in the 1.6GHz to 2.7GHz band from customer mobile phones.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on July 2, 2024. Mailing of
owner notification letters is expected to begin July 8, 2024, and is expected to be completed by July 12, 2024.
Planned Dealer Notification Date : JUL 02, 2024 – JUL 02, 2024
Planned Owner Notification Date : JUL 08, 2024 – JUL 12, 2024
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
Last update on 2026-05-11 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.