Safety Recall 23S04 Fuel Tank Replacement – 2023 Ford Transit

SEOCONTENT-START

August, 2023
* * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2023 Transit has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description:
What is the issue? 23S04 – 2023 Transit Fuel Tank Thermocouple Dislodged On your vehicle, it may be possible a Grade Vent Valve (GVV) was not properly welded to the fuel tank shell. Over time, the weld between the fuel tank shell and the GVV may separate.
An inadequate weld between the grade vent valve and the fuel tank shell may be insufficient to prevent a fuel leak during a crash. A fuel leak in the presence of an ignition source increases the risk of a fire. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support.
Thank you for your attention to this very important matter.
Augusto de, 2023
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2023 Transit las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña:
¿Cuál es el problema? 23S04 – Transit 2023 termopar del tanque de combustible desprendido En su vehículo, es posible que una válvula de ventilación secundaria (GVV) no se haya soldado correctamente en la carcasa del tanque de combustible. Con el tiempo, la soldadura entre la carcasa del tanque de combustible y la GVV se podría separar.
Una soldadura inadecuada entre la válvula de ventilación secundaria y la carcasa del tanque de combustible podría ser insuficiente para evitar una fuga de combustible durante un choque. Una fuga de combustible en presencia de una fuente de encendido aumenta el riesgo de incendio. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Gracias por su atenciic en este asunto sumamente importante.
© Copyright 2023 Ford Motor Company
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March 2023
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 23S04 / NHTSA Recall 23V071
2023 Transit
Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible a Grade Vent Valve (GVV) was not properly welded to the fuel tank shell. Over time, the weld between the fuel tank shell and the GVV may separate. What is the risk? An inadequate weld between the grade vent valve and the fuel tank shell may be insufficient to prevent a fuel leak during a crash. A fuel leak in the presence of an ignition source increases the risk of a fire. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the fuel tank free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 23S04. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2023 Ford Motor Company
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JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI
6789 Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further?
If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to fuel tank replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V071. Thank you for your attention to this important matter. Ford Customer Service Division 2 of 4
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23S04 NI/DTB123S041 Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121 – –
771794814075 A/3/000001/1
1…..00./..000./000.10…..1..0/0//0.0.000…0//.1//11/./0011100 JOHN A. SAMPLE 123 SAMPLE ST
SAMPLE CITY, MI 12345-6789 Marzo de 2023 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 23S04 / Campaña 23V071 de la NHTSA 2023 Transit
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, es posible que una válvula de ventilación secundaria (GVV) no se haya soldado correctamente en la carcasa del tanque de combustible. Con el tiempo, la soldadura entre la carcasa del tanque de combustible y la GVV se podría separar. ¿Qué riesgo existe? Una soldadura inadecuada entre la válvula de ventilación secundaria y la carcasa del tanque de combustible podría ser insuficiente para evitar una fuga de combustible durante un choque. Una fuga de combustible en presencia de una fuente de encendido aumenta el riesgo de incendio. ¿Qué medidas adoptarán Ford y su distribuidor?
¿Cuánto tiempo tomará? Ford Motor Company ha autorizado a su distribuidor a reemplazar el tanque de combustible sin costo alguno (piezas y mano de obra). El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. 3 of 4 ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 23S04. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
04626 A/3/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 23S04 NI/DTB123S041 ¿Ha pagado anteriormente por esta reparación? ¿Qué pasa si usted ya no es el propietario del vehículo? ¿Podemos hacer algo más por usted?
Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por los servicios relacionados con el reemplazo del tanque de combustible. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V071 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S04
Certain 2023 Model Year Transit Vehicles Equipped with 95L Fuel Tanks Fuel Tank Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
March 27, 2023 Transit 2023 Kansas City November 3, 2022 through November 10, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, a Grade Vent Valve (GVV) may not be properly welded to the fuel tank shell. Over time, the weld between the GVV and the fuel tank shell may separate, which may lead to a fuel vapor leak or liquid fuel leak. An inadequate weld between the GVV and the fuel tank shell may be insufficient to prevent a fuel leak during a crash. A fuel leak in the presence of an ignition source increases the risk of a fire.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the fuel tank, fuel pump sender O-ring and foam pad. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 27, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information
Owner Notification Letters
call Reimbursement Plan QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S04 ATTACHMENT I
Page 1 of 2 Certain 2023 Model Year Transit Vehicles Equipped with 95L Fuel Tanks Fuel Tank Replacement OASIS ACTIVATION
OASIS was activated on February 13, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on February 13, 2023. Owner names and addresses will be available by April 14, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. © Copyright 2023 Ford Motor Company ATTACHMENT I
Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S04
Certain 2023 Model Year Transit Vehicles Equipped with 95L Fuel Tanks Fuel Tank Replacement OWNER REFUNDS (continued)
• Refunds will only be provided for the cost associated with fuel tank replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY
All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (23S04) is the subcode.
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 23S04 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S04 ATTACHMENT II
Page 1 of 2 Certain 2023 Model Year Transit Vehicles Equipped with 95L Fuel Tanks Fuel Tank Replacement LABOR ALLOWANCES
Description Labor Operation Labor Time Replace the fuel tank – Includes transfer pump, sending unit, shields, and lines from old tank to new tank
Extra time to remove running boards if equipped
PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description 23S04B 23S04C Order 1.6 Hours 0.3 Hours Claim LK4Z-9002-T LK4Z-9002-X
4L3Z-9276-AA CK4Z-9A068-B Fuel Tank Assembly
Note: Use Ford Parts Catalog to determine correct fuel tank part number for each VIN
Fuel Pump Sender O’Ring Insulator Foam Pad Quantity 1 1
1 Quantity 1 1
1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. © Copyright 2023 Ford Motor Company NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 23S04 ATTACHMENT II
Page 2 of 2 Certain 2023 Model Year Transit Vehicles Equipped with 95L Fuel Tanks Fuel Tank Replacement DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations.
Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1ˢᵗ, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1ˢᵗ, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee of the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1ˢᵗ, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. © Copyright 2023 Ford Motor Company ATTACHMENT III PAGE 1 OF 1
SAFETY RECALL 23S04 CERTAIN 2023 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH A 95L FUEL TANK — FUEL TANK REPLACEMENT SERVICE PROCEDURE 1. Remove the fuel tank. Follow the Workshop Manual (WSM) procedures in Section 310-01. 2. Remove the fuel pump and sending unit. Follow WSM procedures in Section 310-01. 3. Transfer the fuel tank heat shields and fuel lines to the new fuel tank. 4. Install the original fuel pump and sending unit with a new O-ring into the new fuel tank. Follow the WSM procedures in Section 310-01. 5. Install a new fuel tank foam pad. See Figure 1. NEW
FOAM PAD FIGURE 1 NEW
FUEL TANK 22756A 6. Install the new fuel tank. Follow the WSM procedures in Section 310-01. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121
03/2023 Ford Motor Company
Recall Reimbursement Plan for 23S04 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 23S04, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to April 14, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan
(As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company
P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address.
• Vehicle make, model, and model year.
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code).
• Identification of the recall number (either the Ford recall number or the NHTSA recall number).
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained.
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Version 04-23-19
Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

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© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division
February 13, 2023
TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 23S04
Certain 2023 Model Year Transit Vehicles Equipped with 95L Fuel Tanks Fuel Tank Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit 2023 Kansas City November 3, 2022 through November 10, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, a Grade Vent Valve (GVV) may not be properly welded to the fuel tank shell. Over time, the weld between the GVV and the fuel tank shell may separate, which may lead to a fuel vapor leak or liquid fuel leak. An inadequate weld between the GVV and the fuel tank shell may be insufficient to prevent a fuel leak during a crash. A fuel leak in the presence of an ignition source increases the risk of a fire.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the month of March 2023, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice. © Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-071
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 10, 2023 NHTSA Recall No. : 23V-071 Manufacturer Recall No. : 23S04 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,159 Estimated percentage with defect : 85 %
Vehicle Information : Vehicle 1 : 2023-2023 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing fuel tank production to the vehicle in which the fuel tank is installed. Affected vehicles are equipped with suspect 95L fuel tanks. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : NOV 03, 2022 – NOV 10, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The fuel tank grade vent valve may not be properly welded to the fuel tank shell. Over time, the weld between the grade vent valve and the fuel tank shell may separate, which may ultimately lead to a fuel vapor leak or liquid fuel leak.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An inadequate weld between the grade vent valve and the fuel tank shell may be insufficient to prevent a fuel leak during a crash. A fuel leak in the presence of an ignition source increases the risk of a fire. Description of the Cause : The fuel tank supplier incorrectly installed a thermocouple on the fuel tank Part 573 Safety Recall Report 23V-071 Page 2 Identification of Any Warning
that can Occur : welding equipment causing the welder platen to overheat, resulting in an inadequate weld.
If the grade vent valve weld were to separate over time, a check engine light for detection of a vapor leak may illuminate. The customer may also observe a fuel odor or liquid fuel leak. Involved Components : Component Name 1 : Fuel Tank Assembly Component Description : Fuel Tank Assembly Component Part Number : LK41-9K007-AG/AH Component Name 2 : Fuel Tank Assembly Component Description : Fuel Tank Assembly Component Part Number : LK41-9K007-BG/BH Component Name 3 : Fuel Tank Assembly Component Description : Fuel Tank Assembly Component Part Number : LK41-9K007-EG/EH Supplier Identification : Component Manufacturer
Name : Plastic Omnium Auto Inergy (LLC) Address : 2710 Bellingham Dr.
Suite 400 Troy Michigan 48083
Country : United States Chronology :
November 2022
On November 17, 2022, Ford’s Critical Concern Review Group (CCRG) initiated an investigation into the quality of the weld between the fuel tank shell and the grade vent valve on 2023 model year Transit vehicles equipped with 95L fuel tanks. On November 9, 2022, the supplier discovered an issue with weld quality after there was a The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-071 Page 3 quality check test failure. The supplier discovered that the thermocouple on the welder hot plate was incorrectly installed after an October 30, 2022 maintenance event, causing the hot plate temperature to intermittently exceed the specified set point. This can result in improper material adhesion. Ford began collecting samples from the suspect population for analysis to better understand the weld integrity of the grade vent valve. December 2022 – January 2023
Ford’s CCRG continued to investigate the scope of the weld quality issue and impact to vehicle operation. Ford Engineering conducted a series of tests to quantify the quality of the weld between the grade vent valve and the fuel tank shell on suspect parts. The CCRG evaluation found that approximately 85% of the fuel tanks tested had an inadequate weld between the tank shell and the grade vent valve when tested to an industry-standard weld integrity test. Based on these test results, CCRG concluded that the lack of weld strength in this location would make it prone to fuel leaks, including those that occur in a crash. Ford is not aware of any warranty or field reports related to this condition. On February 3, 2023, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their fuel tank replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be April 14, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The replacement fuel tank shell (LK4Z-9002-T and LK4Z-9002-X) contains a grade vent valve properly welded to the fuel tank shell.
Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on February 13, 2023. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-071
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Mailing of owner notification letters is expected to begin March 27, 2023 and is expected to be completed by March 31, 2023.
Planned Dealer Notification Date : FEB 13, 2023 – FEB 13, 2023
Planned Owner Notification Date : MAR 27, 2023 – MAR 31, 2023
* NR – Not Reported

SEOCONTENT-END