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October 20, 2022 NHTSA CAMPAIGN NUMBER: 22V792000
Improperly Tightened Bolt on Rear Axle
Wheel separation from the vehicle increases the risk of a crash.
NHTSA Campaign Number: 22V792
Manufacturer Ford Motor Company
Components POWER TRAIN
Potential Number of Units Affected 596
Summary
Ford Motor Company (Ford
) is recalling certain 2023 E450 vehicles. The bolt that secures the rear axle rotor to the wheel-hub may be improperly tightened, possibly resulting in wheel separation.
Remedy
Dealers will inspect the rear axle serial number, and if necessary, remove and inspect the rear axle rotor and hub assembly. If any bolts are found to be loose, the rotor and hub assembly will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed April 18, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford
’s number for this recall is 22S68.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 27, 2023
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68
Certain 2023 Model Year E-Series
Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
E-Series | 2023 | OHAP | July 28, 2022 through August 3, 2022 |
US Population of affected vehicles is 612.
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFEY RECALL
Some of the affected vehicles may have an improperly torqued bolt that secures the rear axle rotor to the wheel-hub. An improperly torqued bolt in the rotor/ hub assembly can potentially result in slippage at this joint. This can lead to a loss of wheel attachment during hard acceleration or hard brake application events, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and repair the rear axle assembly bolt. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 10, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford
has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford
Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford
Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford
to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with rear axle rotor to wheel hub assembly bolt inspection and torque.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
Inspection Parts Requirements:
Parts are not required if the vehicle does not match the part number listed in Appendix IV.
Special Program Part Ordering:
To place an order for the wheel hub, submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC10642.
Part Number | Description | Order Quantity | Claim Quantity |
NC2Z-1109-A | Hub (order one per failed side) | As required |
Part Number | Description | Order Quantity | Claim Quantity |
NC2Z-2C026-A | Rotor | As required | |
PC3Z-1107-A | Hub to Rotor Bolts – 8 required per side | As required | |
CC3Z-1S175-A | Hub Seal | 2 | 2 |
C7TZ-1240-A | Inner Bearing Cone | As required | |
C7TZ-1244-A | Outer Bearing Cone | As required | |
LC2Z-2C189-B | Tone Ring Kit | 2 | 2 |
E0TZ-1001-A | Axle Shaft Gasket | 2 | 2 |
CERTAIN 2023 MODEL YEAR ECONOLINE VEHICLES — REAR WHEEL HUB
SERVICE PROCEDURE
1. Inspect the part number tag located on top of the rear differential. See Figure 1. Compare that number to the list of suspect part numbers in Attachment IV. Does the number on the differential match a number listed in Attachment IV?
YES – Proceed to Step 2.
NO – This completes the Field Service Action (FSA).
2. Remove both rear wheels and tires. Follow the Workshop Manual (WSM) procedures in Section 204-04A.
3. Using compressed air, clean both rear wheel speed sensor housing areas. See Figure 2.
NOTE: Left Hand (LH) side shown, Right Hand (RH) side similar.
4. Remove the rear wheel speed sensor bolt, spacer and the sensor on both sides of the vehicle. See Figure 3.
5. Remove both wheel hubs. Follow the WSM procedures in Section 205-02B.
- Discard the axle shaft gasket. See Figure 4.
NOTE: The outer wheel bearing is to be replaced if dropped on the ground on removal. See Figure 5.
6. Remove and discard the rear wheel speed sensor bolts and the rear wheel speed sensor rings on both sides of the vehicle. See Figure 6.
7. Using a torque wrench set at 86 lb. ft (117 Nm), check the torque of each rotor to wheel hub bolts (8 per side) on both sides of the vehicle. See Figure 7. Any movement on a bolt before the torque was reached does not pass inspection on that wheel hub and rotor assembly. Did either wheel hub and rotor assembly not pass inspection?
YES – For ONE side – Proceed to Step 10.
For BOTH sides – Proceed to Step 12
NO – Both wheel hub and rotor assemblies pass inspection. Proceed to Step 8.
8. On both wheel hub and rotor assemblies that PASSED inspection, remove and discard the rear hub seals. See Figure 8.
9. Using the special tools 205-153 and 205-422 Wheel Hub Oil Seal installer, install the new seal in the rear hubs. See Figure 9. Proceed to Step 16.
NOTE: Rotor removed for clarity.
10. On the wheel hub and rotor assembly that PASSED inspection, remove the rear hub seal and inner rear wheel bearing. Discard the rear hub seal. See Figure 10.
NOTE: Save the inner rear wheel bearing(s) for installation.
11. On the wheel hub and rotor assembly that PASSED inspection, remove the 8 bolts and separate the rotor from the wheel hub. Discard the rotor and rotor bolts. See Figure 11.
12. On the wheel hub and rotor assembly or assemblies that DID NOT PASS inspection, remove the rear hub seal(s) and the inner rear wheel bearing(s). Discard the rear hub seal(s) and the wheel hub/rotor assembly or assemblies that DID NOT PASS inspection. See Figure 12.
NOTE: Save the inner rear wheel bearing(s) for installation.
13. On the rear wheel bearing(s) that were removed from a wheel hub and rotor assembly, inspect the bearing races and rollers for pitting, galling or erratic wear patterns. Check the rollers for end wear. Replace the bearings, if necessary. See Figure 13.
1. A typical new bearing roller.
2. A worn bearing roller.
14. For a wheel hub and rotor assembly that PASSED inspection, install the rear inner wheel hub bearing and the new rear hub seal in the original rear wheel hub using special tools 205-153 and 205-422 Wheel Hub Oil Seal installer. See Figure 14.
For a wheel hub and rotor assembly or assemblies that DID NOT PASS inspection, install the inner rear wheel bearing(s) and a new rear hub seal(s) into the new wheel hub(s) using special tools 205-153 and 205-422 Wheel Hub Oil Seal installer. See Figure 14.
NOTE: For a wheel hub that PASSED inspection, install a new rotor and bolts to the passed wheel hub.
15. Position the new rotor(s) on the new rear wheel hub(s) and install the new bolts. See Figure 15.
- Torque: 94 lb. ft (128 Nm)
16. Position the new rear wheel speed sensor ring(s) and install the new rear wheel speed sensor bolts See Figure 16.
- Torque: 133 lb.in (15 Nm)
17. Install both wheel hubs. Follow the WSM procedures in Section 205-02B.
- Install new axle shaft gaskets.
NOTE: The axle bearing is to be replaced if dropped on the ground on removal.
NOTICE: Before installing the sensor, inspect the sensor housing to make sure the sensor cavity is clean and free of foreign material or damage to the sensor may occur.
18. Clean the sensor cavity with Motorcraft® Metal Brake Parts Cleaner / PM-4-A, PM-4-B. See Figure 17.
19. Install the rear wheel speed sensor, spacer and bolt on both sides of the vehicle. S ee Figure 18.
- Torque: 18 lb.ft (25 Nm)
20. Install both rear wheels and tires. Follow the WSM procedures in Section 204-04A.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
List of Suspect Differential Serial Numbers
The table below contains a list of serial numbers to be used for checking for a suspect axle. Vehicles with a matching serial number on the rear axle will require additional verification.
Note: These serial numbers may contain the letters O and I and the numbers 0 and 1. Make sure to correctly identify the characters used on the differential tag before searching this list.
Follow the instructions outlined in Attachment III to locate the correct serial number of the axle.
Perform a lookup in this attachment using the “ctrl” + “F” keys on your computer’s keyboard. Accurately type in the serial number (without spaces) to see if it is on this list.
SUSPECT REAR AXLE SERIAL NUMBERS
Line #/Column | A | B | C | D | E |
1 | T9D566A02Y4U | T9D566A02YHB | T9D566A02YOB | TAD567A02YQU | TAD567A02YS9 |
2 | T9D566A02Y56 | T9D566A02YHD | T9D566A02YNO | TAD567A02YR1 | TAD567A02YS7 |
3 | T9D566A02Y57 | T9D566A02YHE | T9D566A02YNP | TAD567A02YQY | T9D566A02CG0 |
4 | T9D566A02Y58 | T9D566A02YHF | T9D566A02YNQ | TAD567A02YR0 | T9D566A02YHX |
5 | T9D566A02Y5A | T9D566A02YHA | T9D566A02YNS | TAD567A02YQZ | T9D566A02YT7 |
6 | T9D566A02Y5B | T9D566A02YHQ | T9D566A02YNT | TAD567A02YR4 | T9D566A02YT4 |
7 | T9D566A02Y5O | T9D566A02YHG | T9D566A02YO7 | TAD567A02YR3 | T9D566A02YT2 |
8 | T9D566A02Y59 | T9D566A02YHH | T9D566A02YO6 | TAD567A02YR5 | T9D566A02YT3 |
9 | T9D566A02Y5N | T9D566A02YHK | T9D566A02YO3 | TAD567A02YR2 | T9D566A02YSW |
10 | T9D566A02Y5P | T9D566A02YHI | T9D566A02YO2 | TAD567A02YR6 | T9D566A02YSX |
11 | T9D566A02Y5Q | T9D566A02Y7J | T9D566A02YO5 | TAD567A02YRB | T9D566A01W3G |
12 | T9D566A02Y5S | T9D566A02Y7K | T9D566A02YNR | TAD567A02YRA | T9D566A02CEZ |
13 | T9D566A02Y5R | T9D566A02Y6H | T9D566A02YNX | TAD567A02YR9 | T9D566A021ME |
14 | T9D566A02Y5V | T9D566A02Y7H | T9D566A02YNU | TAD567A02YPR | T9D566A02VKW |
15 | T9D566A02Y5T | T9D566A02Y6G | T9D566A02YNW | TAD567A02YRD | T9D566A02VIX |
16 | T9D566A02Y5Y | T9D566A02Y7I | T9D566A02YO4 | TAD567A02YR8 | T9D566A02RG7 |
17 | T9D566A02Y5X | T9D566A02YHP | T9D566A02YNZ | TAD567A02YR7 | T9D566A02VHM |
18 | T9D566A02Y5W | T9D566A02YHO | T9D566A02YO0 | TAD567A02YRE | T9D566A02ILC |
19 | T9D566A02Y5Z | T9D566A02YHN | T9D566A02YNY | TAD567A02YRG | T9D566A02YIM |
20 | T9D566A02Y60 | T9D566A02YHL | T9D566A02YO1 | TAD567A02YRH | T9D566A02YIN |
21 | T9D566A02Y61 | TAD567A02YIL | T9D566A02YPE | TAD567A02YRF | T9D566A02YHS |
22 | T9D566A02Y64 | TAD567A02YIK | T9D566A02YPD | TAD567A02YRC | T9D566A02YHU |
Line #/Column | A | B | C | D | E |
23 | T9D566A02Y62 | TAD567A02YIH | T9D566A02YPC | TAD567A02YRI | T9D566A02YHT |
24 | T9D566A02Y63 | TAD567A02YIJ | T9D566A02YPH | TAD567A02YRJ | T9D566A02YIO |
25 | T9D566A02Y67 | TAD567A02YIG | T9D566A02YPF | TAD567A02YRN | T9D566A02YHW |
26 | T9D566A02Y66 | TAD567A02YII | T9D566A02YPA | TAD567A02YRO | T9D566A02YSR |
27 | T9D566A02Y65 | TAD567A02YIF | T9D566A02YP9 | TAD567A02YRP | T9D566A02YT1 |
28 | T9D566A02Y68 | TAD567A02YIE | T9D566A02YPG | TAD567A02YRK | T9D566A02YSZ |
29 | T9D566A02Y69 | TAD567A02YID | T9D566A02YP6 | TAD567A02YRL | T9D566A02YT0 |
30 | T9D566A02Y6X | TAD567A02YI4 | T9D566A02YP7 | TAD567A02YQ3 | T9D566A02YSV |
31 | T9D566A02Y6V | TAD567A02YI6 | T9D566A02YPB | TAD567A02YRM | T9D566A02YST |
32 | T9D566A02Y6T | TAD567A02YI5 | TAD567A02YQG | TAD567A02YPY | T9D566A02YSQ |
33 | T9D566A02Y6S | TAD567A02YIC | TAD567A02YQK | TAD567A02YQ2 | T9D566A02YSN |
34 | T9D566A02Y6R | TAD567A02YIB | TAD567A02YQH | TAD567A02YQ1 | T9D566A02YSP |
35 | T9D566A02Y6Q | TAD567A02YIA | TAD567A02YQL | TAD567A02YQ0 | T9D566A02YSK |
36 | T9D566A02Y6P | TAD567A02YI7 | TAD567A02YQI | TAD567A02YQ5 | T9D566A02YSJ |
37 | T9D566A02Y6O | TAD567A02YI8 | TAD567A02YPV | TAD567A02YQ6 | T9D566A02YSI |
38 | T9D566A02Y6W | TAD567A02YI9 | TAD567A02YPO | TAD567A02YQ8 | T9D566A02YSU |
39 | T9D566A02Y6C | T9D566A02YHM | TAD567A02YPX | TAD567A02YQ4 | T9D566A02YSE |
40 | T9D566A02Y6A | T9D566A02YI3 | TAD567A02YPW | TAD567A02YPZ | T9D566A02YSG |
41 | T9D566A02Y6B | T9D566A02YI2 | TAD567A02YPN | TAD567A02YQ9 | T9D566A02YSF |
42 | T9D566A02Y6F | T9D566A02YI1 | TAD567A02YPS | TAD567A02YQ7 | T9D566A02YTL |
43 | T9D566A02Y6D | T9D566A02YOF | TAD567A02YPM | TAD567A02YQF | T9D566A02YTM |
44 | T9D566A02Y6E | T9D566A02YNV | TAD567A02YPT | TAD567A02YQD | T9D566A02YTO |
45 | T9D566A02Y6L | T9D566A02YOE | TAD567A02YPP | TAD567A02YQE | T9D566A02YTQ |
46 | T9D566A02Y6N | T9D566A02YOH | TAD567A02YPQ | TAD567A02YQB | T9D566A02YTP |
47 | T9D566A02Y6M | T9D566A02YO8 | TAD567A02YQV | TAD567A02YQC | T9D566A02YTF |
48 | T9D566A02Y6I | T9D566A02YOC | TAD567A02YQQ | TAD567A02YS4 | T9D566A02YTH |
49 | T9D566A02Y6J | T9D566A02YOA | TAD567A02YQS | TAD567A02YQA | T9D566A02YTG |
50 | T9D566A02YHC | T9D566A02YO9 | TAD567A02YQT | TAD567A02YRV | T9D566A02YTK |
51 | T9D566A02YTI | T9D566A02YHR |
SERVICE PROCEDURE
Chronology :
August – September 2022: On August 10, 2022, an issue pertaining to loose bolts on rear axle rotor / hub assemblies of 2023 model year E-series vehicles was brought to Ford’s Critical Concern Review Group for review by Ford
’s Supplier Technical Assistance (STA) team. The rear axle supplier had identified five subassemblies received from the rear axle rotor / hub subassembly Tier 2 supplier with one of the eight bolts loose. This new inspection process at the rear axle supplier was initiated on August 04, 2022 to monitor incoming quality from the new axle rotor / hub assembly Tier 2 supplier which had just begun supplying assemblies in July 2022.
CCRG’s investigation found that an improperly torqued bolt in the rotor/ hub assembly can result in slippage at this joint, potentially resulting in fracture of the rotor hat which could lead to wheel separation. A review of supplier records found that 234 suspect hub/rotor sets were manufactured and installed into axles and shipped to Ford. Containment efforts were undertaken at Ford
’s assembly plant to identify potentially suspect axle assemblies. Assembly plant review of production records found that suspect axles had been installed on vehicles and shipped beyond Ford
’s control.
Ford is not aware of any reports of accident or injury related to this condition.
On October 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
FORD![]() | E-450 | 2023 |
7 Associated Documents
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque
Defect Notice 573 Report
RCLRPT-22V792-8081.PDF 215.339KB
Recall Acknowledgement
RCAK-22V792-1274.pdf 645.225KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V792-2798.pdf 44.715KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque
RCMN-22V792-6269.pdf 2191.619KB
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2023-2
RCLQRT-22V792-2021.PDF 211.133KB
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- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
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- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range(ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
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- [𝐃𝐮𝐚𝐥-𝐒𝐜𝐚𝐥𝐞𝐬] precision at a glance! SUZUME strives for perfection in every detail of every product. Every click torque wrench is equipped with a clearly visible torque scale that makes setting and reading torque values effortless. We use laser printing technology to ensure the durability of these scales, so you don't have to worry about the values becoming blurred by wear and tear, even under frequent use over a long period of time.
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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 21, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates E-Series 2023 OHAP July 28, 2022 through August 3, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL Some of the affected vehicles may have an improperly torqued bolt that secures the rear axle rotor to the wheel-hub. An improperly torqued bolt in the rotor/ hub assembly can potentially result in slippage at this joint. This can lead to a loss of wheel attachment during hard acceleration or hard brake application events, increasing the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. An initial Dealer Bulletin with inspection procedures will be provided to dealers in November. A complete dealer bulletin will be provided to dealers early first quarter 2023 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Ó Copyright 2022 Ford Motor Company System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer
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December 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S68 / NHTSA Recall 22V792 2023 E-450 Econoline Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the rotor/hub assembly bolt was improperly torqued. What is the risk? This may result in a loss of wheel attachment during hard acceleration or hard brake application events, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available first quarter 2023. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V792. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 03758 22S68 NP/DTB122S681 1 of 2 A/1/000001/1 771741667774 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 03758 22S68 NP/DTB122S681 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña 22S68 / Campaña 22V792 de la NHTSA 2023 E-450 Econoline Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el tornillo del ensamble del rotor/maza de su vehículo se haya apretado incorrectamente. ¿Qué riesgo existe? Esto podría traducirse en una pérdida de la unión de la rueda durante eventos de aceleración intensa o aplicación brusca del freno, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el primer trimestre de 2023. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V792 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Diciembre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 771741667774 A/2/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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April 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S68 / NHTSA Recall 22V792 2023 E-450 Econoline Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, which may also have been built on a chassis supplied by Ford, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the rotor/hub assembly bolt was improperly torqued. What is the risk? This may result in a loss of wheel attachment during hard acceleration or hard brake application events, increasing the risk of a crash. What will Ford and your dealer do? Limited parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and repair the rear axle free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22S68. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. © Copyright 2023 Ford Motor Company 01527 22S68 PA/DTB122S681 1 of 4 A/1/000001/1 771809221753 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Have you previously paid for this repair? (continued) You may be eligible for a refund of previously paid repairs. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll-free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V792. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 01527 22S68 PA/DTB122S681 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S68 / Campaña 22V792 de la NHTSA 2023 E-450 Econoline Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, el cual también pudo haber sido fabricado sobre un chasis suministrado por Ford, con el VIN que aparece arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que el tornillo del ensamble del rotor/maza de su vehículo se haya apretado incorrectamente. ¿Qué riesgo existe? Esto podría traducirse en una pérdida de la unión de la rueda durante eventos de aceleración intensa o aplicación brusca del freno, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas limitadas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a inspeccionar y reparar el eje trasero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la Campaña 22S68. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 01527 22S68 PA/DTB122S681 Abril de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2023 Ford, División de Servicio al Cliente 771809221753 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V792 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 01527 22S68 PA/DTB122S681 © Copyright 2023 Ford, División de Servicio al Cliente
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Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 27, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S68 Dated October 21, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates E-Series 2023 OHAP July 28, 2022 through August 3, 2022 US Population of affected vehicles is 612. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFEY RECALL Some of the affected vehicles may have an improperly torqued bolt that secures the rear axle rotor to the wheel-hub. An improperly torqued bolt in the rotor/ hub assembly can potentially result in slippage at this joint. This can lead to a loss of wheel attachment during hard acceleration or hard brake application events, increasing the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and repair the rear axle assembly bolt. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of April 10, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: List of Suspect Differential Serial Numbers Owner Notification Letter Recall Reimbursement Plan Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque OASIS ACTIVATION OASIS was activated on October 21, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists have been available on https://web.fsavinlists.dealerconnection.com since October 21, 2022. Owner names and addresses were available since January 5, 2023. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title-branded and salvaged vehicles are eligible for this recall. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed before the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with rear axle rotor to wheel hub assembly bolt inspection and torque. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln
Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair. Ó Copyright 2023 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S68 is the subcode. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S68 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque LABOR ALLOWANCES Description Labor Operation Labor Time The following scenarios describe the labor necessary to do the repair. Claim only one labor operation based on the axle condition. Inspect the tag on top of the rear differential– part number does not match part numbers listed in Appendix IV. Close FSA 22S68A 0.3 hours Inspect tag on top of rear differential and part number matches what is listed in Appendix IV. Remove both rear hubs and rotor assy. (includes ABS speed sensor) Check rotor to hub torque and they both pass: replace axle seals, replace hub seals and re-assemble. 22S68B 2.4 hours Inspect tag on top of rear differential and part number matches what is listed in Appendix IV. Remove both rear hubs and rotor assy. (includes ABS speed sensor) Check rotor to hub torques—only one side passes: on both side, replace hub seals, tone ring and bolts, axle shaft gaskets and brake rotors. On the side that did not pass, replace hub and inspect bearing. 22S68C 2.7 hours Inspect tag on top of rear differential and part number matches what is listed in Appendix IV. Remove both rear hubs and rotor assy. (includes ABS speed sensor) Check rotor to hub torques—both sides do not pass: on both sides, replace hub seals, tone ring and bolts, axle shaft gaskets, brake rotors and hubs. Inspect both bearings. 22S68D 2.7 hours PARTS REQUIREMENTS / ORDERING INFORMATION Inspection Parts Requirements: Parts are not required if the vehicle does not match the part number listed in Appendix IV. Special Program Part Ordering: To place an order for the wheel hub, submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC10642. Part Number Description Order Quantity Claim Quantity NC2Z-1109-A Hub (order one per failed side) As required Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity NC2Z-2C026-A Rotor As required PC3Z-1107-A Hub to Rotor Bolts – 8 required per side As required CC3Z-1S175-A Hub Seal 2 2 C7TZ-1240-A Inner Bearing Cone As required C7TZ-1244-A Outer Bearing Cone As required LC2Z-2C189-B Tone Ring Kit 2 2 E0TZ-1001-A Axle Shaft Gasket 2 2 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped by all applicable local, state, and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee that the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. Ó Copyright 2023 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 Model Year E-Series Rear Axle Rotor to Wheel Hub Assembly Bolt Inspection and Torque • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 CERTAIN 2023 MODEL YEAR ECONOLINE VEHICLES — REAR WHEEL HUB SERVICE PROCEDURE 1. Inspect the part number tag located on top of the rear differential. See Figure 1. Compare that number to the list of suspect part numbers in Attachment IV. Does the number on the differential match a number listed in Attachment IV? YES – Proceed to Step 2. NO – This completes the Field Service Action (FSA). STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 22519A FRONT OF VEHICLE FIGURE 1 2. Remove both rear wheels and tires. Follow the Workshop Manual (WSM) procedures in Section 204-04A. ATTACHMENT III PAGE 2 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519B FIGURE 2 3. Using compressed air, clean both rear wheel speed sensor housing areas. See Figure 2. NOTE: Left Hand (LH) side shown, Right Hand (RH) side similar. 22519C FIGURE 3 4. Remove the rear wheel speed sensor bolt, spacer and the sensor on both sides of the vehicle. See Figure 3. ATTACHMENT III PAGE 3 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 5. Remove both wheel hubs. Follow the WSM procedures in Section 205-02B. • Discard the axle shaft gasket. See Figure 4. NOTE: The outer wheel bearing is to be replaced if dropped on the ground on removal. See Figure 5. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519P AXLE SHAFT GASKET FIGURE 4 STUD FOR MISSING NUT 22519Q OUTER WHEEL BEARING FIGURE 5 ATTACHMENT III PAGE 4 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 6. Remove and discard the rear wheel speed sensor bolts and the rear wheel speed sensor rings on both sides of the vehicle. See Figure 6. x4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519D FIGURE 6 ATTACHMENT III PAGE 5 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 7. Using a torque wrench set at 86 lb. ft (117 Nm), check the torque of each rotor to wheel hub bolts (8 per side) on both sides of the vehicle. See Figure 7. Any movement on a bolt before the torque was reached does not pass inspection on that wheel hub and rotor assembly. Did either wheel hub and rotor assembly not pass inspection? YES – For ONE side – Proceed to Step 10. For BOTH sides – Proceed to Step 12 NO – Both wheel hub and rotor assemblies pass inspection. Proceed to Step 8. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519E ROTOR TO WHEEL HUB BOLTS x8 FIGURE 7 ATTACHMENT III PAGE 6 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 8. On both wheel hub and rotor assemblies that PASSED inspection, remove and discard the rear hub seals. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519J FIGURE 8 9. Using the special tools 205-153 and 205-422 Wheel Hub Oil Seal installer, install the new seal in the rear hubs. See Figure 9. Proceed to Step 16. NOTE: Rotor removed for clarity. 22519K 205-153 205-422 FIGURE 9 ATTACHMENT III PAGE 7 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 11. On the wheel hub and rotor assembly that PASSED inspection, remove the 8 bolts and separate the rotor from the wheel hub. Discard the rotor and rotor bolts. See Figure 11. FIGURE 11 10. On the wheel hub and rotor assembly that PASSED inspection, remove the rear hub seal and inner rear wheel bearing. Discard the rear hub seal. See Figure 10. NOTE: Save the inner rear wheel bearing(s) for installation. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519M INNER REAR WHEEL BEARING REAR HUB SEAL FIGURE 10 STUD FOR MISSING NUT 22519L x8 ATTACHMENT III PAGE 8 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 12. On the wheel hub and rotor assembly or assemblies that DID NOT PASS inspection, remove the rear hub seal(s) and the inner rear wheel bearing(s). Discard the rear hub seal(s) and the wheel hub/rotor assembly or assemblies that DID NOT PASS inspection. See Figure 12. NOTE: Save the inner rear wheel bearing(s) for installation. FIGURE 12 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519M INNER REAR WHEEL BEARING REAR HUB SEAL ATTACHMENT III PAGE 9 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 13. On the rear wheel bearing(s) that were removed from a wheel hub and rotor assembly, inspect the bearing races and rollers for pitting, galling or erratic wear patterns. Check the rollers for end wear. Replace the bearings, if necessary. See Figure 13. 1. A typical new bearing roller. 2. A worn bearing roller. FIGURE 13 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519N 2 1 ATTACHMENT III PAGE 10 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 14. For a wheel hub and rotor assembly that PASSED inspection, install the rear inner wheel hub bearing and the new rear hub seal in the original rear wheel hub using special tools 205-153 and 205-422 Wheel Hub Oil Seal installer. See Figure 14. For a wheel hub and rotor assembly or assemblies that DID NOT PASS inspection, install the inner rear wheel bearing(s) and a new rear hub seal(s) into the new wheel hub(s) using special tools 205-153 and 205-422 Wheel Hub Oil Seal installer. See Figure 14. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519O 205-153 205-422 INNER REAR WHEEL BEARING NEW REAR HUB SEAL FIGURE 14 ATTACHMENT III PAGE 11 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 NOTE: For a wheel hub that PASSED inspection, install a new rotor and bolts to the passed wheel hub. 15. Position the new rotor(s) on the new rear wheel hub(s) and install the new bolts. See Figure 15. • Torque: 94 lb. ft (128 Nm) PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519G ROTOR TO WHEEL HUB BOLTS NEW ROTOR x8 FIGURE 15 16. Position the new rear wheel speed sensor ring(s) and install the new rear wheel speed sensor bolts. See Figure 16. • Torque: 133 lb.in (15 Nm) x4 22519H FIGURE 16 ATTACHMENT III PAGE 12 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 17. Install both wheel hubs. Follow the WSM procedures in Section 205-02B. • Install new axle shaft gaskets. NOTE: The axle bearing is to be replaced if dropped on the ground on removal. NOTICE: Before installing the sensor, inspect the sensor housing to make sure the sensor cavity is clean and free of foreign material or damage to the sensor may occur. 18. Clean the sensor cavity with Motorcraft® Metal Brake Parts Cleaner / PM-4-A, PM-4-B. See Figure 17. STUD FOR MISSING NUT STUD FOR MISSING NUT 22519I FIGURE 17 ATTACHMENT III PAGE 13 OF 13 SAFETY RECALL 22S68 CPR © 2023 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2023 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22519C FIGURE 18 19. Install the rear wheel speed sensor, spacer and bolt on both sides of the vehicle. See Figure 18. • Torque: 18 lb.ft (25 Nm) 20. Install both rear wheels and tires. Follow the WSM procedures in Section 204-04A. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. ATTACHMENT IV Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S68 Certain 2023 E-Series Rear Axle Hub-Rotor Bolt Inspection List of Suspect Differential Serial Numbers The table below contains a list of serial numbers to be used for checking for a suspect axle. Vehicles with a matching serial number on the rear axle will require additional verification. Note: These serial numbers may contain the letters O and I and the numbers 0 and 1. Make sure to correctly identify the characters used on the differential tag before searching this list. Follow the instructions outlined in Attachment III to locate the correct serial number of the axle. Perform a lookup in this attachment using the “ctrl” + “F” keys on your computer’s keyboard. Accurately type in the serial number (without spaces) to see if it is on this list. SUSPECT REAR AXLE SERIAL NUMBERS Line #/Column A B C D E 1 T9D566A02Y4U T9D566A02YHB T9D566A02YOB TAD567A02YQU TAD567A02YS9 2 T9D566A02Y56 T9D566A02YHD T9D566A02YNO TAD567A02YR1 TAD567A02YS7 3 T9D566A02Y57 T9D566A02YHE T9D566A02YNP TAD567A02YQY T9D566A02CG0 4 T9D566A02Y58 T9D566A02YHF T9D566A02YNQ TAD567A02YR0 T9D566A02YHX 5 T9D566A02Y5A T9D566A02YHA T9D566A02YNS TAD567A02YQZ T9D566A02YT7 6 T9D566A02Y5B T9D566A02YHQ T9D566A02YNT TAD567A02YR4 T9D566A02YT4 7 T9D566A02Y5O T9D566A02YHG T9D566A02YO7 TAD567A02YR3 T9D566A02YT2 8 T9D566A02Y59 T9D566A02YHH T9D566A02YO6 TAD567A02YR5 T9D566A02YT3 9 T9D566A02Y5N T9D566A02YHK T9D566A02YO3 TAD567A02YR2 T9D566A02YSW 10 T9D566A02Y5P T9D566A02YHI T9D566A02YO2 TAD567A02YR6 T9D566A02YSX 11 T9D566A02Y5Q T9D566A02Y7J T9D566A02YO5 TAD567A02YRB T9D566A01W3G 12 T9D566A02Y5S T9D566A02Y7K T9D566A02YNR TAD567A02YRA T9D566A02CEZ 13 T9D566A02Y5R T9D566A02Y6H T9D566A02YNX TAD567A02YR9 T9D566A021ME 14 T9D566A02Y5V T9D566A02Y7H T9D566A02YNU TAD567A02YPR T9D566A02VKW 15 T9D566A02Y5T T9D566A02Y6G T9D566A02YNW TAD567A02YRD T9D566A02VIX 16 T9D566A02Y5Y T9D566A02Y7I T9D566A02YO4 TAD567A02YR8 T9D566A02RG7 17 T9D566A02Y5X T9D566A02YHP T9D566A02YNZ TAD567A02YR7 T9D566A02VHM 18 T9D566A02Y5W T9D566A02YHO T9D566A02YO0 TAD567A02YRE T9D566A02ILC 19 T9D566A02Y5Z T9D566A02YHN T9D566A02YNY TAD567A02YRG T9D566A02YIM 20 T9D566A02Y60 T9D566A02YHL T9D566A02YO1 TAD567A02YRH T9D566A02YIN 21 T9D566A02Y61 TAD567A02YIL T9D566A02YPE TAD567A02YRF T9D566A02YHS 22 T9D566A02Y64 TAD567A02YIK T9D566A02YPD TAD567A02YRC T9D566A02YHU ATTACHMENT IV Page 2 of 2 SUSPECT REAR AXLE SERIAL NUMBERS, continued Line #/Column A B C D E 23 T9D566A02Y62 TAD567A02YIH T9D566A02YPC TAD567A02YRI T9D566A02YHT 24 T9D566A02Y63 TAD567A02YIJ T9D566A02YPH TAD567A02YRJ T9D566A02YIO 25 T9D566A02Y67 TAD567A02YIG T9D566A02YPF TAD567A02YRN T9D566A02YHW 26 T9D566A02Y66 TAD567A02YII T9D566A02YPA TAD567A02YRO T9D566A02YSR 27 T9D566A02Y65 TAD567A02YIF T9D566A02YP9 TAD567A02YRP T9D566A02YT1 28 T9D566A02Y68 TAD567A02YIE T9D566A02YPG TAD567A02YRK T9D566A02YSZ 29 T9D566A02Y69 TAD567A02YID T9D566A02YP6 TAD567A02YRL T9D566A02YT0 30 T9D566A02Y6X TAD567A02YI4 T9D566A02YP7 TAD567A02YQ3 T9D566A02YSV 31 T9D566A02Y6V TAD567A02YI6 T9D566A02YPB TAD567A02YRM T9D566A02YST 32 T9D566A02Y6T TAD567A02YI5 TAD567A02YQG TAD567A02YPY T9D566A02YSQ 33 T9D566A02Y6S TAD567A02YIC TAD567A02YQK TAD567A02YQ2 T9D566A02YSN 34 T9D566A02Y6R TAD567A02YIB TAD567A02YQH TAD567A02YQ1 T9D566A02YSP 35 T9D566A02Y6Q TAD567A02YIA TAD567A02YQL TAD567A02YQ0 T9D566A02YSK 36 T9D566A02Y6P TAD567A02YI7 TAD567A02YQI TAD567A02YQ5 T9D566A02YSJ 37 T9D566A02Y6O TAD567A02YI8 TAD567A02YPV TAD567A02YQ6 T9D566A02YSI 38 T9D566A02Y6W TAD567A02YI9 TAD567A02YPO TAD567A02YQ8 T9D566A02YSU 39 T9D566A02Y6C T9D566A02YHM TAD567A02YPX TAD567A02YQ4 T9D566A02YSE 40 T9D566A02Y6A T9D566A02YI3 TAD567A02YPW TAD567A02YPZ T9D566A02YSG 41 T9D566A02Y6B T9D566A02YI2 TAD567A02YPN TAD567A02YQ9 T9D566A02YSF 42 T9D566A02Y6F T9D566A02YI1 TAD567A02YPS TAD567A02YQ7 T9D566A02YTL 43 T9D566A02Y6D T9D566A02YOF TAD567A02YPM TAD567A02YQF T9D566A02YTM 44 T9D566A02Y6E T9D566A02YNV TAD567A02YPT TAD567A02YQD T9D566A02YTO 45 T9D566A02Y6L T9D566A02YOE TAD567A02YPP TAD567A02YQE T9D566A02YTQ 46 T9D566A02Y6N T9D566A02YOH TAD567A02YPQ TAD567A02YQB T9D566A02YTP 47 T9D566A02Y6M T9D566A02YO8 TAD567A02YQV TAD567A02YQC T9D566A02YTF 48 T9D566A02Y6I T9D566A02YOC TAD567A02YQQ TAD567A02YS4 T9D566A02YTH 49 T9D566A02Y6J T9D566A02YOA TAD567A02YQS TAD567A02YQA T9D566A02YTG 50 T9D566A02YHC T9D566A02YO9 TAD567A02YQT TAD567A02YRV T9D566A02YTK 51 T9D566A02YTI T9D566A02YHR Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S68 Ford and Lincoln
dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or the dealers. Regarding the specific reimbursement plan for Recall # 22S68, owners who have paid for service to remedy the defect or noncompliance must have had that service performed before January 9, 2024. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Under the requirements outlined in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting the required information about our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance according to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance before a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance before the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case, where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner’s notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different from the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant’s name and address. • Vehicle make, model, and model year. • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size, and TIN (DOT code). • Identification of the recall number (either the Ford recall number or the NHTSA recall number). • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained. • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs, and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in the denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications according to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-792 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : OCT 20, 2022 NHTSA Recall No. : 22V-792 Manufacturer Recall No. : 22S68 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 596 Estimated percentage with defect : 26 % Vehicle Information : Vehicle 1 : 2023-2023 Ford E-series Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The affected vehicles are equipped with rear axle rotor / hub assemblies received from the sub-supplier with improperly torqued bolts. 596 vehicles of 2023 Ford E-series are affected. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : JUL 28, 2022 – AUG 03, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Some of these vehicles may have an improperly torqued bolt that secures the rear axle rotor to the wheel-hub. An improperly torqued bolt in the rotor/ hub assembly can result in slippage at this joint, potentially resulting in fracture of the rotor hat which could lead to wheel separation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of wheel attachment could occur during hard acceleration or hard brake application events, increasing the risk of a crash. Description of the Cause : The rear axle hub/rotor supplier improperly torqued certain assemblies during a manual rework process. Part 573 Safety Recall Report 22V-792 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : The ABS malfunction light would illuminate in the instrument cluster panel, and the customer would experience brake pulsation while applying brakes. Involved Components : Component Name 1 : E450 Dual Rear Wheel (DRW) Assembly Component Description : Rear Axle Assembly Component Part Number : NC2C-1113-BA Component Name 2 : Hub Component Description : Hub Component Part Number : NC2C 1109 CA Component Name 3 : Rotor Component Description : Rotor Component Part Number : NC2C 2C026 BA Component Name 4 : Bolts (Hub to Rotor) Component Description : Bolts (Hub to Rotor) Component Part Number : PC3C 1107 AA Supplier Identification : Component Manufacturer Name : Dana Incorporated Address : 10000, Business Blvd Dry Ridge Kentucky 41035 Country : United States Chronology : Part 573 Safety Recall Report 22V-792 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 August – September 2022: On August 10, 2022, an issue pertaining to loose bolts on rear axle rotor / hub assemblies of 2023 model year E-series vehicles was brought to Ford’s Critical Concern Review Group for review by Ford’s Supplier Technical Assistance (STA) team. The rear axle supplier had identified five subassemblies received from the rear axle rotor / hub subassembly Tier 2 supplier with one of the eight bolts loose. This new inspection process at the rear axle supplier was initiated on August 04, 2022 to monitor incoming quality from the new axle rotor / hub assembly Tier 2 supplier which had just begun supplying assemblies in July 2022. CCRG’s investigation found that an improperly torqued bolt in the rotor/ hub assembly can result in slippage at this joint, potentially resulting in fracture of the rotor hat which could lead to wheel separation. A review of supplier records found that 234 suspect hub/rotor sets were manufactured and installed into axles and shipped to Ford. Containment efforts were undertaken at Ford’s assembly plant to identify potentially suspect axle assemblies. Assembly plant review of production records found that suspect axles had been installed on vehicles and shipped beyond Ford’s control. Ford is not aware of any reports of accident or injury related to this condition. On October 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the vehicles inspected for a suspect rear axle serial number. For the vehicles identified as suspect, dealer technicians will remove the rear axle rotor / hub assembly as instructed in workshop manual to inspect and verify that the rear axle rotor / hub bolts are properly installed. If any one bolt is not, a hub-rotor assembly will be replaced. When all bolts are found to be properly torqued, the rotor / hub assembly will be reassembled to the axle.There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 09, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The bolts securing the rotor / hub assembly of the rear axle will be properly installed and torqued. Identify How/When Recall Condition was Corrected in Production : 100% torque inspection on all bolts of assembled rotor / hub assemblies at Tier 2 supplier was implemented on August 04, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on October 21, 2022. Mailing of owner notification letters is expected to begin November 14, 2022 and is expected to be completed by November 18, 2022. Planned Dealer Notification Date : OCT 21, 2022 – OCT 21, 2022 Planned Owner Notification Date : NOV 14, 2022 – NOV 18, 2022 Part 573 Safety Recall Report 22V-792 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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