22S65 – Reprogram Remote Climate Control Module – 2022-2023 Ford Transit

October 20, 2022 NHTSA CAMPAIGN NUMBER: 22V791000

HVAC Controls May Become Inoperative

Loss of the ability to control the defrost or defog function decreases the driver’s visibility under certain driving conditions, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V791

Manufacturer Ford Motor Company

Components ELECTRICAL SYSTEM, VISIBILITY

Potential Number of Units Affected 31,339

 

Summary

Ford Motor Company (Ford) is recalling certain 2022-2023 Transit vehicles. The heating, ventilation, and air-conditioning (HVAC) system’s controls, including those for defog and defrost, may become inoperative.

 

Remedy

Dealers will update the remote climate control module software, free of charge. Owner notification letters were mailed on November 11, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S65.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


January 27, 2023

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S65 Supplement # 1
Certain 2022-2023 Model Year Transit Vehicles
Reprogram Remote Climate Control Module

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit 2022 Kansas Assembly February 26, 2021 through August 26, 2022
Transit 2023 Kansas Assembly March 7, 2022 through September 15, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair.

 

REASON FOR THIS SUPPLEMENT

Technical Instructions: Updated battery disconnect procedure.
Labor Allowances: Updated repair procedure.  

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the heating, ventilation, and air-conditioning (HVAC) system’s controls, including defog and defrost, may become inoperative. Loss of the ability to control the vehicles defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. This repair can be performed via Mobile repair.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to have the remote climate control module software updated with the latest level using the Ford Diagnostic Repair System (FDRS) tool. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions.
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
  • Recommended tools and cleaning supplies: (Make sure a full charge is on the laptop that is being used for the Ford diagnostic repair system FDRS tool, Battery disconnection tools.

 

MOBILE REPAIR QUESTIONS AND ASSISTANCE

  • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#.
  • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

 

OASIS ACTIVATION

OASIS will be activated on October 21, 2022

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 21, 2022 Owner names and addresses will be available by November 7, 2022.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.

Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES                                        

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with reprogramming the HVAC module.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

 


CERTAIN 2022-2023 MODEL YEAR TRANSIT VEHICLES — REPROGRAM HVAC MODULE

 

SERVICE PROCEDURE

WARNING:  Failure to follow these steps may lead to vehicle and/or programming issues.

1. Disconnect the battery. Please follow the Workshop Manual (WSM) Procedures in Section 414-01.

NOTICE:  The battery disconnect is necessary to reestablish communication with the module.

2. Reconnect the battery. Please follow the WSM Procedures in Section 414-01.

 

Module Programming

3. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly connected to the Data Link Connector (DLC).

NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during module configuration.

4. Launch Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

5. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN).

NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green.

6. Select Toolbox tab.

7. From the list on the LH side of the screen, select the HVAC.

8. From the list on the RH side of the screen, select HVAC – Heating, Ventilation and Air Conditioning (HVAC) Control Module Software Update.

9. From the list on the RH side of the screen, select Self-Test and click RUN.

10. Click the Run Selected Tests button in the lower right.

11. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC’s) in all modules.

12. Disconnect the battery charger from the 12V battery once the programming has completed.

13. Is the Pre-Collision Warning Lamp displayed in the instrument panel cluster?

Yes – Fails inspection, proceed to step 14.

No – Passes inspection. This recall is complete.

14. Drive the vehicle a minimum of 200m (700ft) at 20 kph (12 mph) to reset the steering angle center.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 


SERVICE PROCEDURE

RCMN-22V791-9040

 


Chronology :

September – October 2022: On September 08, 2022, an issue pertaining to non-responsive Heating, Ventilation and Air-conditioning (HVAC) controls, including defrost and defog function on certain 2022 model year Ford Transit vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. Kansas City Assembly Plant (KCAP) personnel had identified 49 warranty claims pertaining to HVAC performance concerns on vehicles equipped with a 12” center stack display and SYNC4 and Electronic Automatic Temperature Control (EATC). CCRG investigation found that the interrupt handling process within the base software can sporadically suspend the remote climate control module communication on these vehicles. That software version was introduced at the start of production for 2022 model year for this vehicle configuration. Review of field data found that a hard reset (battery disconnect or HVAC control module replacement) was required to restore HVAC function.

As of September 21, 2022, there were 75 warranty claims with the symptoms of inoperable HVAC system received between March 16, 2022, and September 15, 2022.

Ford is not aware of any reports of accidents or injuries related to this condition.

On October 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
FORD TRANSIT 2022-2023

 


10 Associated Documents

Defect Notice 573 Report

RCLRPT-22V791-8297.PDF 215.92KB

RCLRPT-22V791-8297

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module

RCMN-22V791-7857.pdf 189.562KB

RCMN-22V791-7857

 


Recall 573 Report

RCLRPT-22V791-3050.PDF 215.92KB

RCLRPT-22V791-3050

 


Recall Acknowledgement

RCAK-22V791-6867.pdf 693.548KB

RCAK-22V791-6867

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V791-2732.pdf 52.367KB

RCONL-22V791-2732

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V791-0852.PDF 211.136KB

RCLQRT-22V791-0852

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Supplement # 1 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module

RCMN-22V791-9040.pdf 319.217KB

RCMN-22V791-9040

 


ISSUED Renotification Notice

RCRN-22V791-7177.pdf 544.323KB

RCRN-22V791-7177

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V791-4370.PDF 211.238KB

RCLQRT-22V791-4370

 


Recall Quarterly Report #3, 2023-2

RCLQRT-22V791-1397.PDF 211.324KB

RCLQRT-22V791-1397

 


Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V791&docType=RCL

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

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Mongoose-Plus J2534

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Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles

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Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909

22S65 - Reprogram Remote Climate Control Module - 2022-2023 Ford Transit » small light

GODIAG J2534

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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  • [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Bestseller No. 7
j2534%20reprogramming%20tool" title="Autel MaxiFlash Elite Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Works with PC or Autel MS908S MS908 PRO MS908CV MK908 MK908P MS Elite" rel="nofollow noopener sponsored" target="_blank"> Autel MaxiFlash Elite Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Works with PC or Autel MS908S MS908 PRO MS908CV MK908 MK908P MS Elite
  • 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
  • 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
  • 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
  • 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
  • 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
Bestseller No. 9
RAP2 OEM J2534 Remote Reprogramming Tool for GM / Ford / Chrysler / Toyota / Honda / Nissan / Hyundai / Kia / BMW / Mercedes
  • All in one kit. Everything you need to reprogram vehicles in your shop. Includes OEM software and we do the programming for you.
  • Stop sending vehicles to the dealer or calling a mobile technician. We do the programming for you.
  • Includes hardware, OEM software, voltage maintainer and access to our team of remote experts so vehicles can be reprogrammed in your shop hassle‑free.
  • Call to schedule your programming session, plug it in, and we do the rest!
  • Currently covers BMW, Chrysler, Ford, GM, Toyota, Honda, Hyundai / Kia, Mercedes and Nissan.
Bestseller No. 10
Mongoose-Plus J2534 OEM Vehicle Interface Cable - GM OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
  • Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials

Last update on 2023-11-23 / Affiliate links / Images from Amazon Product Advertising API

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