22S65 – Reprogram Remote Climate Control Module – 2022-2023 Ford Transit

October 20, 2022 NHTSA CAMPAIGN NUMBER: 22V791000

HVAC Controls May Become Inoperative

Loss of the ability to control the defrost or defog function decreases the driver’s visibility under certain driving conditions, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V791

Manufacturer Ford Motor Company

Components ELECTRICAL SYSTEM, VISIBILITY

Potential Number of Units Affected 31,339

 

Summary

Ford Motor Company (Ford) is recalling certain 2022-2023 Transit vehicles. The heating, ventilation, and air-conditioning (HVAC) system’s controls, including those for defog and defrost, may become inoperative.

 

Remedy

Dealers will update the remote climate control module software, free of charge. Owner notification letters are expected to be mailed November 7, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S65.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


2023 Ford Transit
2023 Ford Transit

 


AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Transit 2022 Kansas Assembly February 26, 2021 through August 26, 2022
Transit 2023 Kansas Assembly March 7, 2022 through September 15, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the heating, ventilation, and air-conditioning (HVAC) system’s controls, including defog and defrost, may become inoperative. Loss of the ability to control the vehicles defrost or defog function may decrease the driver’s visibility under certain driving conditions, increasing the risk of a crash. This repair can be performed via Mobile repair.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to have the remote climate control module software updated with the latest level using the Ford Diagnostic Repair System (FDRS) tool. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions.
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
  • Recommended tools and cleaning supplies: (Make sure a full charge is on the laptop that is being used for the Ford diagnostic repair system FDRS tool, Battery disconnection tools.

 

MOBILE REPAIR QUESTIONS AND ASSISTANCE

  • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC contact ID#.
  • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

 

OASIS ACTIVATION

OASIS will be activated on October 21, 2022

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 21, 2022 Owner names and addresses will be available by November 7, 2022.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealers for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.

Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES                                        

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with reprogramming the HVAC module.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

 


CERTAIN 2022-2023 MODEL YEAR TRANSIT VEHICLES — REPROGRAM HVAC MODULE

 

SERVICE PROCEDURE

1. Disconnect the battery for 20 seconds. Please follow the Workshop Manual (WSM) Procedures in Section 414-01.

2. Reconnect the battery. Please follow the WSM Procedures in Section 414-01.

 

Module Programming

3. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly connected to the Data Link Connector (DLC).

NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during module configuration.

4. Launch Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

5. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN).

NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green.

6. Select Toolbox tab.

7. From the list on the LH side of the screen, select the HVAC.

8. From the list on the RH side of the screen, select HVAC – Heating, Ventilation and Air Conditioning (HVAC) Control Module Software Update.

9. From the list on the RH side of the screen, select Self-Test and click RUN.

10. Click the Run Selected Tests button in the lower right.

11. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC’s) in all modules.

12. Disconnect the battery charger from the 12V battery once the programming has completed.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

 

  • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 


Chronology :

September – October 2022: On September 08, 2022, an issue pertaining to non-responsive Heating, Ventilation and Air-conditioning (HVAC) controls, including defrost and defog function on certain 2022 model year Ford Transit vehicles was brought to Ford’s Critical Concern Review Group (CCRG) for review. Kansas City Assembly Plant (KCAP) personnel had identified 49 warranty claims pertaining to HVAC performance concerns on vehicles equipped with a 12” center stack display and SYNC4 and Electronic Automatic Temperature Control (EATC). CCRG investigation found that the interrupt handling process within the base software can sporadically suspend the remote climate control module communication on these vehicles. That software version was introduced at the start of production for 2022 model year for this vehicle configuration. Review of field data found that a hard reset (battery disconnect or HVAC control module replacement) was required to restore HVAC function.

As of September 21, 2022, there were 75 warranty claims with the symptoms of inoperable HVAC system received between March 16, 2022, and September 15, 2022.

Ford is not aware of any reports of accidents or injuries related to this condition.

On October 13, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
FORD TRANSIT 2022-2023

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-22V791-8297.PDF 215.92KB

RCLRPT-22V791-8297

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S65 Certain 2022-2023 Model Year Transit Vehicles Reprogram Remote Climate Control Module

RCMN-22V791-7857.pdf 189.562KB

RCMN-22V791-7857

 


Recall 573 Report

RCLRPT-22V791-3050.PDF 215.92KB

RCLRPT-22V791-3050

 


Recall Acknowledgement

RCAK-22V791-6867.pdf 693.548KB

RCAK-22V791-6867

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V791&docType=RCL

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

22S65 - Reprogram Remote Climate Control Module - 2022-2023 Ford Transit » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
22S65 - Reprogram Remote Climate Control Module - 2022-2023 Ford Transit » small light CarDAQ-Plus
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22S65 - Reprogram Remote Climate Control Module - 2022-2023 Ford Transit » small light VSI J2534 ECU Reprogrammer
22S65 - Reprogram Remote Climate Control Module - 2022-2023 Ford Transit » small light Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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  • 👍【One-Stop ECU Programming for BENZ/ BMW】Coming with J2534 ECU programming device, Autel MS908S Pro is competent for ECU programming and ECU coding/ adaption. It can program blank ECU, adapt existed ECU, match components, reflash second-hand ECU, unlock hidden functions, etc. In order to reduce operational burden, MaxiSys MS908S Pro provides one-stop operation to meet the needs of different experienced technicians, no worries about missing some steps and causing failure.
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  • 👍【OE-level Diagnostic Capability & Guided Function】Auto diagnostic tool MS908S Pro, with J2354 device for BT communication up to 210ft/70m working range, can access all available vehicle modules such as PCM, ECM, TCM, BCM, SCCM, etc, to read codes, clear codes, view live data, perform active tests, etc. Guided functions provides step by step specific guidances to complete some complex service operations. 👉Compatible with VW, Audi, Skoda, Seat, etc.
Bestseller No. 10
LAUNCH X431 PAD VII, 2022 J2534 Reprogramming Tool, ECU Online Coding, Topology Map Intelligent Diagnostic Scanner, 2 Years Free Update, Upgraded of X431 PAD3/ V+, 50+ Services, Bi-Directional Control
  • 🥇【LAUNCH X431 PAD VII, 2022 Top Diagnostic Scanner】 As the latest all-around scan tool, LAUNCH X431 PAD VII has upgraded on top of LAUNCH X431 PRO5/PADIII/V+ 4.0 to rival the OEM automotive scanner. Owing ecu programming & online coding, J2534/RP1210/D-PDU/Do-IP/CANFD diagnostic protocols, topology map, 50+ service functions, 2022 advanced functions, highest hardware configuration, and 99.99% vehicles coverage, LAUNCH X431 PAD VII is a worthwhile investment for repair shops and mechanics.
  • 【Online Programming & ECU Coding】 LAUNCH X431 PAD VII diagnostic tool with Smartlink C can perform ECU coding & programming to get the car to work correctly after module replacement. They support multiple protocols: J2534 (diagnose vehicles with OEM software and VCI), RP1210/D-PDU (diagnose heavy trucks (the diagnostic software and a non-standard 16PIN connector sold separately), Do-IP (diagnose E and F Chassis BMWs and new cars from Land Rover/Jaguar), CAN FD (diagnose new vehicles from GM).
  • 【LAUNCH X431 PAD VII, 50+ Services & Topology Map】 LAUNCH X431 PAD VII bidirectional scan tool has 50+ maintenance functions, including but not limited to oil reset/ABS Bleeding/Injector Coding/AdBlue reset, helping you win more business. With topology map function, you can check the DTCs and all systems communication status visually in LAUNCH X431 PAD VII top obd2 scanner. The actuation test enables the tablet to output commands to the ECU to determine the integrity of systems or parts.
  • 【Intelligent Diagnose & Guided Functions】 LAUNCH X431 PAD VII scan tool aims at freeing mechanics from tedious works. Intelligent Diagnose can easily get the VIN information of the car, guide you to vehicle information page without step-by-step selection, and display all diagnostic records. Guided Function (for V.A.G) enables you to follow the on-screen prompts, simple & convenient. Pin Detection allows you to detect the voltage of DLC pins and supported protocol types to troubleshoot the DLC.
  • 【All-in-One Tool for Diagnoses and Inspections, Save $2000+】 LAUNCH X431 PAD VII supports add-on modules (sold separately) to carry out more in-depth inspections and calibrations: oscillograph, sensor, battery test, endoscope, Wi-Fi printer, TSGUN, Immobilizer,etc. With 60+ advanced functions: guided functions, component matching, power balance, online parameterization, online calibration, LAUNCH X431 PAD VII high-end comprehensive diagnostic scan tool turns you into a pro auto mechanic.

Last update on 2022-11-14 / Affiliate links / Images from Amazon Product Advertising API

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