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2013-2016 C-Max / Escape and 2012-2016 Focus And 2015 Edge – Compact Disc Player Failure To Eject Disc
2013-2015 C-Max, Escape and 2012-2015 Focus And 2015 Edge vehicles equipped with MyFord Touch can exhibit a compact disc (CD) stuck in the player when attempting to eject.
Prior to following normal diagnostics, first check for misalignment of the CD player to instrument panel center middle trim panel.
Refer to WSM, Section 501-12 for removal and installation.
Attempt to eject the CD while the trim panel is removed.
If the CD ejects, realign the Audio Front Control Module (ACM) for proper alignment of the panel to the CD slot and do not replace the ACM.
If the CD does not eject with the front panel removed, reset the ACM by disconnecting ACM connectors, wait 10 seconds and reconnect the ACM connectors and attempt CD removal.
If CD does not eject after reset, follow normal workshop manual diagnostics.
