All Wheel Drive (AWD) – Binding/Shudders/Grinding/Chatter On Turns And/Or On Acceleration At Low Speeds – 2020-2021 Ford Explorer/Police Interceptor Utility & Lincoln Aviator

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NHTSA ID Number: 10243495

Manufacturer Communication Number: SSM 51917

Summary

Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles equipped with AWD may exhibit a binding or shudder sensation while turning and/or while accelerating from low speeds. The concern may also be described as a grinding and/or chatter noise. If the Workshop Manual (WSM) leads to replacement of the rear axle, inspect the differential for damage and differential fluid for metallic chunks in the fluid. Note that some metallic flake in the fluid and/or discoloration is normal and the rear axle should not be replaced for it. If no damage is found to the rear differential, it is not recommended to replace the rear axle assembly. Refer to WSM Symptom Charts (Section 308-07A for 2020 model year; Section 307-07A for 2021 model year) for diagnosis of the transfer case instead.

 


6 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBayEXPLORER2020-2021
FORDeBayEXPLORER POLICE INTERCEPT2020-2021
LINCOLNeBayAVIATOR2020-2021

 


1 Associated Document

Manufacturer Communications

SSM 51917
2020-2021 Explorer/Aviator/Police Interceptor Utility – All Wheel Drive (AWD) – Binding/Shudders/Grinding/Chatter On Turns And/Or On Acceleration At Low Speeds

MC-10243495-0001.pdf 29.22KB

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NHTSA ID Number: 10240575

Manufacturer Communication Number: SSM 51821

Summary

Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles equipped with AWD may exhibit a binding or shudder sensation while turning and/or while accelerating from low speeds. The concern may also be described as a grinding and/or chatter noise. If the Workshop Manual (WSM) leads to replacement of the rear axle, inspect the differential for damage and differential fluid for metallic chunks in the fluid. Note that some metallic flake in the fluid and/or discoloration is normal and the rear axle should not be replaced for it. If no damage is found to the rear differential, it is not recommended to replace the rear axle assembly. Instead, refer to the Symptom Charts in WSM, Section 307-07A for further diagnosis of the transfer case.

1 Associated Document

Manufacturer Communications

SSM 51821 2020-2021 Explorer/Aviator/Police Interceptor Utility – All Wheel Drive (AWD) – Binding/Shudders/Grinding/Chatter On Turns And/Or On Acceleration At Low Speeds

MC-10240575-0001.pdf 30.329KB

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NHTSA ID Number: 10205444

Manufacturer Communication Number: SSM 50321

Summary

Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles equipped with AWD may exhibit a binding or shudder sensation while turning and/or while accelerating from low speeds. The concern may also be described as a grinding and/or chatter noise. If the Workshop Manual (WSM) leads to replacement of the rear axle, inspect the differential for damage and differential fluid for metallic chunks in the fluid. Note that some metallic flake in the fluid and/or discoloration is normal and the rear axle should not be replaced for it. If no damage is found to the rear differential, it is not recommended to replace the rear axle assembly. Instead, refer to the Symptom Charts in WSM, Section 308-07 for further diagnosis of the transfer case.

1 Associated Document

Manufacturer Communications

SSM 50321 – 2020-2021 Explorer/Aviator/Police Interceptor Utility – All Wheel Drive (AWD) -Binding/Shudders/Grinding/Chatter On Turns And/Or On Acceleration At Low Speeds

MC-10205444-0001.pdf 29.733KB

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Last update on 2025-06-12 / Affiliate links / Images from Amazon Product Advertising API


 

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