21B72 – Transmission Front Support Cover Replacement – 2022 Ford Super Duty

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division January 18, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement PROGRAM TERMS This program will be in effect through January 31, 2023. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2022 Kentucky Truck December 2, 2021 through December 7, 2021 Ohio Assembly December 3, 2021 through December 7, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In all of the affected vehicles, it may be possible the transmission front support cover does not meet all specifications which may prevent proper sealing of the torque converter hub. An improper seal may increase the risk of a transmission fluid leak. Vehicles may also exhibit a transmission whining noise, and harsh shifting and/or slipping due to fluid loss. Substantial fluid loss may lead to a loss in drivability. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to replace the transmission front support cover. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of January 24, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Affected Vehicle VIN List Owner Notification  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement OASIS ACTIVATION OASIS will be activated on January 18, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 18, 2022. Owner names and addresses will be available by February 11, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Dealers are pre-approved for up to 3 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 3 rental day(s) is required from the SSSC via the SSSC Web Contact Site.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims:  Claim type 31: Field Service Action. The FSA number (21B72) is the sub code.  Customer Concern Code (CCC): L73 – AT Fluid Leaks (Powertrain)  Condition Code (CC): 16 – Incorrect Size  Causal Part Number: 7570  Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement LABOR ALLOWANCES Description Labor Operation Labor Time 7.3L 4X2 Only: Replace Transmission Front Support Cover (Cannot be claimed with 21B72C) 21B72B 5.7 Hour(s) 6.7L 4X4 Only: Replace Transmission Front Support Cover (Cannot be claimed with 21B72B) 21B72C 7.5 Hour(s) Time to remove and/or set aside PTO accessories (Only to be claimed with vehicles equipped with a PTO unit) MT21B72D M-Time Up to 1.5 Hour(s) PARTS REQUIREMENTS / ORDERING INFORMATION – 7.3L 4X2 Vehicles Only FOR 7.3L 4X2 VEHICLES ONLY Part Number Description Order Quantity Claim Quantity LC3Z-7570-A Front Support Cover 1 1 LC3Z-7B031-A Front Support O-Ring 1 1 LC3Z-7H223-A Front Support Assembly Bolt Washer 5 5 LC3Z-7A248-A Torque Converter Hub Seal 1 1 W520514-S440 RH & LH Y-Pipe-To-Exhaust Manifold Nut 4 4 W715131-S442 Transmission Fluid Cooler Tube Bolts – (4 in Pkg, 1 Needed Per Repair) 1 1 Bolt W714824-S442 Selector Lever Cable Bracket Bolts – (4 in Pkg, 2 Needed Per Repair) 1 2 Bolts W715618-S437 Torque Converter Nuts (4 per Pkg, 4 Needed Per Repair) 1 4 Nuts W709771-S440 Transmission Mount Support Isolator Nut 2 2 W710356-S439 Crossmember Bracket Bolts (4 in Pkg, 4 Needed Per Repair) 1 4 Bolts W520515-S440 Crossmember Bracket Nuts (4 in Pkg, 4 Needed Per Repair) 1 4 Nuts N605804-S439 Transmission Support Insulator Bracket Bolts (4 in Pkg, 4 Needed Per Repair) 1 4 Bolts 391558-S102 Transmission Support Insulator Bolt 2 2 W714717-S439 Exhaust Y-Pipe-To-Resonator Bolts (4 in Pk, 2 Needed Per Repair 1 2 Bolts  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement PARTS REQUIREMENTS / ORDERING INFORMATION – 7.3L 4X2 Vehicles Only (Continued) FOR 7.3L 4X2 VEHICLES ONLY Part Number Description Order Quantity Claim Quantity W714656-S439 Exhaust Hanger Bracket Bolts (4 in Pkg, 4 Needed Per Repair) 1 4 Bolts XT-12-QULV Motorcraft Mercon ULV Automatic Transmission Fluid (1 Quart in Pkg, 19 Quarts Needed Per Repair) 19 Quarts 19 Quarts XL-5-A Motorcraft Multipurpose Grease Spray 1 1 PARTS REQUIREMENTS / ORDERING INFORMATION – 6.7L 4X4 Vehicles Only FOR 6.7L 4X4 VEHICLES ONLY Part Number Description Order Quantity Claim Quantity LC3Z-7570-A Front Support Cover 1 1 LC3Z-7B031-A Front Support O-Ring 1 1 LC3Z-7H223-A Front Support Assembly Bolt Washer 5 5 LC3Z-7A248-A Torque Converter Hub Seal 1 1 W520514-S440 RH & LH Y-Pipe-To-Exhaust Manifold Nuts 4 4 W715131-S442 Transmission Fluid Cooler Tube Bolts – (4 in Pkg, 1 Needed Per Repair) 1 1 Bolt W714824-S442 Selector Lever Cable Bracket Bolts – (4 in Pkg, 2 Needed Per Repair) 1 2 Bolts W715618-S437 Torque Converter Nuts – (4 in Pkg, 6 Needed Per Repair) 2 6 Nuts N605804-S439 Transfer Case to Transmission Bolts – (4 in Pkg, 11 Needed Per Repair) 3 11 Bolts E4HZ-4A254-B Front Driveshaft Pinion Flange Strap 2 2 F81Z-4N272-AA Front Driveshaft Pinion Flange Bolts (4 in Pkg, 4 Needed Per Repair) 1 4 Bolts N811880-S100 Front Driveshaft CV Joint-To-Transfer Case Flange Bolts (4 in Pkg, 4 Needed Per Repair) 1 4 Bolts  Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement PARTS REQUIREMENTS / ORDERING INFORMATION – 6.7L 4X4 Vehicles Only (Continued) FOR 6.7L 4X4 VEHICLES ONLY Part Number Description Order Quantity Claim Quantity W709771-S440 Transmission Mount Support Isolator Nut 2 2 W710356-S439 Crossmember Bracket Bolts (4 in Pkg, 4 Needed Per Repair) 1 4 Bolts W520515-S440 Crossmember Bracket Nuts (4 in Pkg, 4 Needed Per Repair) 1 4 Nuts 391558-S102 Transmission Support Insulator Bolt 2 2 W718005-S900 Exhaust Lower Downpipe-To-Catalyst and Particulate Filter Assembly Bolts (2 in Pkg, 2 Needed Per Repair) 1 2 Bolts XT-10-QLVC Motorcraft Mercon LV Automatic Transmission Fluid – Transfer Case Fluid (12 Quarts in Pkg, up to 2 Quarts Needed Per Repair 1 Up to 2 Quarts XT-12-QULV Motorcraft Mercon ULV Automatic Transmission Fluid (1 Quart in Pkg, 19 Quarts Needed Per Repair) 19 Quarts 19 Quarts XL-5-A Motorcraft Multipurpose Grease Spray 1 1 PARTS REQUIREMENTS / ORDERING INFORMATION Note: Vehicles in Canada have different coolant requirements. Please see below for what coolant to order per market. Coolant for Market Specific Vehicles Part Number Description Order Quantity Claim Quantity FOR ALL MARTKETS EXCEPT CANADA VC-13DL-G Motorcraft Yellow Prediluted Antifreeze/Coolant (1 Container in Pkg, 1 Container Needed Per Repair) – Only to be used for vehicles OUTSIDE of Canada Up to 1 Up to 1 FOR CANADA VEHICLES ONLY CVC-13DL-G Motorcraft Yellow Prediluted Antifreeze/Coolant (12 in Pkg, 1 Container Needed Per Repair) – Only to be used for vehicles WITHIN Canada Up to 1 Up to 1 Container  Copyright 2022 Ford Motor Company ATTACHMENT II Page 4 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement PARTS REQUIREMENTS / ORDERING INFORMATION NOTE: Due to the Complexity Rear Driveshaft Configurations, Refer to the Parts Catalog for the VIN Specific Application Part Ordering. Rear Driveshaft Bolts and Straps (Order as Needed) Part Number Description Order Quantity Claim Quantity F1HZ-4N272-A U-Joint Strap Style Bolt – Refer to The Parts Catalog for The VIN Specific Application As Needed Up to 4 Bolts E4HZ-4A254-A U-Joint Strap – Refer to The Parts Catalog for The VIN Specific Application As Needed Up to 2 Straps N811880-S100 U-Joint Flange Style Bolts (4 in Pkg, Up to 4 Needed Per Repair) – Refer to The Parts Catalog for The VIN Specific Application As Needed Up to 4 Bolts BC3Z-4N272-A Driveshaft Center Bearing Bolt – Refer to Parts Catalog for The VIN Specific Application As Needed Up to 1 W500633-S439 Driveshaft Center Bearing Bolts (4 in Pkg, Up to 1 Needed Per Repair) – Refer to Parts Catalog for The VIN Specific Application As Needed Up to 1 Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 5 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 CERTAIN 2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A 10R140 TRANSMISSION —TRANSMISSION FRONT SUPPORT COVER REPLACEMENT SERVICE PROCEDURE 1. Remove the transmission. Please follow the Workshop Manual (WSM) procedures in Section 307-01B. 2. Mount the transmission to a mounting stand. See Figure 1. • Use the General Equipment: Mounting Stand • Use the General Equipment: Adjustable Mounting Arm. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728A FIGURE 1 ATTACHMENT III PAGE 2 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 3.Rotate the transmission to a vertical position. See Figure 2. • Vehicles with gas engines remove the special tool. • Use Special Service Tool: 307-346(T97T-7902-A) Retainer, Torque Converter. • Vehicles with diesel engines remove the 12 mm combination wrench. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT GAS ENGINE DIESEL ENGINE 303-346 12MM WRENCH 21728B FIGURE 2 STUD FOR 21728C 307-651 FIGURE 3 4. Using the special tool and a floor crane, remove the torque converter. See Figure 3. • Install the pin in the bottom hole. • Use Special Service Tool: 307-651 Bracket, Pump Remover/Installer. ATTACHMENT III PAGE 3 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 5. Using the special tools, size the input shaft torque converter (F0) Teflon® seals with a two-step process. Allow the final sizing tool to remain on the input shaft until final assembly. 5A. Using the special tool, pre-size the input shaft torque converter (F0) Teflon® seals. Use Special Service Tool: 307-809 push & sizer, F0 Seal guide. 5B. Using the special tool, final size the input shaft torque converter (F0) Teflon® seals. Use Special Service Tool: 307-810 pusher & sizer, F9 Seal guide. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728L 307-809 307-810 5A 5B FIGURE 4 ATTACHMENT III PAGE 4 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 6. Using the special tool, size the stator support (F1) Teflon® seal. Allow the special tool to stay on until final assembly. Use Special Service Tool: 307-812 pusher & sizer, F1 Seal guide. See Figure 5. NOTE: Front support assembly shown is removed from the transmission for clarification. DO NOT remove the front support assembly from the transmission. NOTE: The special tools are to stay on the support assembly until installation of the torque converter. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 21728F 307-812 FIGURE 5 ATTACHMENT III PAGE 5 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 7. Thoroughly clean the transmission bell housing area before removing the front cover support cover. Take care to not allow any contaminants into the transmission. NOTE: The front support assembly does not need to be removed to perform this operation. NOTE: Use a 14ep Torx Plus® socket to remove the bolts. 10. Remove the front support cover bolts, and discard the front support cover bolt washers. See Figure 6. NOTE: Front support assembly shown is removed from the transmission for clarification. DO NOT remove the front support assembly from the transmission. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728D x5 x5 FIGURE 6 ATTACHMENT III PAGE 6 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 8. Using the special tools, separate the front support cover from the front support assembly and remove the front support cover. See Figure 7. NOTE: Install the special tool with the beveled side down. Use Special Service Tool: 307-741 Spring Compressor, F Clutch, 307-741-01 Remover, Front Support & Cover. NOTE: The front support assembly does not have to be removed to perform this repair. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728E 307-741 307-741-01 FIGURE 7 9. Remove the transmission fluid pump drive gear washer. If the washer is not present on the cover, check the top of the fluid pump drive gear for the washer. Save the washer for installation on the new front support cover. 10. Discard the old front support cover and seal. See Figure 8. 21728G STEP 12 STEP 13 FIGURE 8 ATTACHMENT III PAGE 7 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 11. Install the new torque converter hub seal on the special tools. Use Special Service Tool: 205-1018 Installation Tube, 307-807 Installer Converter Seal. See Figure 9. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728H 307-807 205-1018 FIGURE 9 12. Using the special tools and a press, install the new torque converter hub seal on the new front support cover. Use Special Service Tool: 205-1018 Installation Tube, 307-807 Installer Converter Seal and the General Equipment: Hydraulic Press. See Figure 10. STUD FOR MISSING NUT 21728J 307-807 205-1018 FIGURE 10 ATTACHMENT III PAGE 8 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 13. Install the transmission fluid pump drive gear washer removed during Step 9 of the front support cover removal. 14. Install the new front support cover seal. Lubricate the seal with petroleum jelly. See Figure 11. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728K STEP 17 STEP 16 FIGURE 11 ATTACHMENT III PAGE 9 OF 9 CUSTOMER SATISFACTION 21B72 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2022 15. Install the new front support cover bolt washers. 16. Align the transmission fluid pump idler gear shaft casting marks. 17. Install the bolts and hand tighten in a crisscross pattern to compress the seal. See Figure 12. • Torque the bolts in a crisscross pattern. • Torque: 159 lb.in (18 Nm). NOTE: Front support assembly shown is removed from the transmission for clarification. DO NOT remove the front support assembly from the transmission. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21728M x5 x5 FIGURE 12 18. Remove the Special Service Tool: 307-812 pusher & sizer, F1 Seal guide. 19. Reinstall the torque converter by reversing the removal process. 20. Reinstall the transmission. Please follow the WSM procedures in Section 307-01B. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. ATTACHMENT IV Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement Affected Vehicle VIN List VIN Number VIN Number 1FD0W4HT2NED07826 1FD0X4HT0NED05733 1FD0W4HT3NED15417 1FD0X4HT1NED05403 1FD0W4HT3NED19158 1FD0X5GN3NED16587 1FD0W4HT4NED07794 1FD0X5GN5NED16591 1FD0W4HT6NED07795 1FD0X5GNXNED16585 1FD0W4HT6NED07800 1FD0X5HT0NED18763 1FD0W4HT6NED08624 1FD0X5HT1NED16908 1FD0W4HT8NED07801 1FD0X5HT2NED18778 1FD0W4HT9NED19827 1FD0X5HT3NED18451 1FD0W4HTXNED07816 1FD0X5HT4NED18457 1FD0W4HTXNED08626 1FD0X5HT5NED19925 1FD0W4HTXNED19836 1FD0X5HT6NED18721 1FD0W4HTXNED22963 1FD0X5HT7NED18453 1FD0W5GN2NED08130 1FD0X5HT7NED18548 1FD0W5GN5NED15797 1FD0X5HT8NED23015 1FD0W5HT0NED16532 1FD0X5HTXNED16907 1FD0W5HT0NED23013 1FD0X5HTXNED18625 1FD0W5HT1NED07953 1FD8W3FT1NED20678 1FD0W5HT1NED18564 1FD8W3FT2NEC95984 1FD0W5HT2NED07962 1FD8W3FT3NED32332 1FD0W5HT2NED23014 1FD8W3HT0NED17736 1FD0W5HT5NED07972 1FD8W3HT1NEC72483 1FD0W5HT6NED19869 1FD8W3HT1NED15400 1FD0W5HT6NED23033 1FD8W3HT2NEC41338 1FD0W5HT7NED18617 1FD8W3HT3NED15396 1FD0W5HT8NED18755 1FD8W3HT3NED15401 1FD0W5HT8NED22286 1FD8W3HT3NED21327 1FD0W5HT8NED28749 1FD8W3HT4NEC96535 1FD0W5HT9NED20725 1FD8W3HT4NED15410 1FD0W5HT9NED21809 1FD8W3HT4NED15536 1FD0W5HTXNED07966 1FD8W3HT4NED16167 1FD0W5HTXNED17073 1FD8W3HT5NEC96012 1FD0W5HTXNED28493 1FD8W3HT5NED15397 ATTACHMENT IV Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 21B72 Certain 2022 Model Year Super Duty Vehicles Equipped with a 10R140 Transmission Transmission Front Support Cover Replacement Affected Vehicle VIN List (Continued) VIN Number VIN Number 1FD8W3HT5NED15528 1FDRF3FT8NEC80538 1FD8W3HT5NED18669 1FDRF3FTXNED16827 1FD8W3HT6NED15389 1FDRF3HT0NED20401 1FD8W3HT6NED15411 1FDRF3HT1NED19080 1FD8W3HT6NED19121 1FDRF3HT1NED26045 1FD8W3HT6NED22357 1FDRF3HT4NED18439 1FD8W3HT6NED23458 1FDUF4HT9NED23426 1FD8W3HT7NED15403 1FDUF5GN2NED16407 1FD8W3HT8NED15393 1FDUF5HT0NDA06081 1FD8W3HT8NED18598 1FDUF5HT0NED05726 1FD8W3HT8NED19105 1FDUF5HT1NDA06476 1FD8W3HT9NED23390 1FDUF5HT3NDA06138 1FD8W3HTXNED39243 1FDUF5HT3NED28174 1FD8X3FT1NED30818 1FDUF5HT4NDA06102 1FD8X3FT4NED22776 1FDUF5HT4NED20469 1FD8X3HT6NED15793 1FDUF5HT7NED19025 1FD8X3HT7NED16905 1FDUF5HT7NED22314 1FD8X3HTXNED34475 1FDUF5HT8NDA06183 1FD9W4HT4NED22724 1FDUF5HT8NDA06684 1FD9X4HT6NED18512 1FDUF5HT9NED20399 1FD9X4HT6NED22964 1FDUF5HTXNDA06105 1FDFF6LT2NDA06413 1FDUF5HTXNED22310 1FDFF6LT4NDA06414 1FT8W2BT8NED03557 1FDFF6LT5NDA05949 1FT8W3BT5NED08978 1FDFF6LT5NDA05952 1FT8W3BT6NED24350 1FDFF6LT5NDA06583 1FT8W3BT6NED25613 1FDFF6LT5NDA06597 1FT8W3BT7NED08965 1FDFF6LT5NDA06664 1FT8W3BT9NED08966 1FDFF6LT6NDA05961 1FT8W4DT4NED08800 1FDFF6LT7NDA06634 1FT8W4DT5NEC07880 1FDFF6LT8NDA06402 1FT8W4DT8NED26846 1FDFF6LTXNDA06644 1FTBF2BTXNED17806  Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 January 2022 Customer Satisfaction Program 21B72 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? On your vehicle, it may be possible the transmission front support cover does not meet all specifications. What is the effect? A transmission front support cover that does not meet all specifications may allow transmission fluid to leak. If enough transmission fluid is lost, you may not be able to continue to drive your vehicle. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to replace the transmission front support cover, free of charge (parts and labor) under the terms of this program. This Customer Satisfaction Program will be in effect until January 31, 2023 regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for this repair is less than 2 days. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, parts will need to be ordered. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 21B72. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.  Copyright 2022 Ford Motor Company What should you do? (Continued) Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division

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