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NHTSA ID Number: 10208273
Manufacturer Communication Number: 21B68-S1
Summary
In some of the affected vehicles, it may be possible that the TMAP (Temperature Manifold Absolute Pressure) sensor may ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the engine and a “Stop Safely Now” message appearing in the instrument cluster.
PROGRAM TERMS
This program will be in effect through December 31st, 2022. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Escape | 2020-2021 | Louisville | January 9, 2019 through March 26, 2021 |
REASON FOR THIS PROGRAM
In some of the affected vehicles, it may be possible that the TMAP (Temperature Manifold Absolute Pressure) sensor may ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the engine and a “Stop Safely Now” message appearing in the instrument cluster.
SERVICE ACTION
Before delivering any new in-stock vehicles, dealers are to reprogram the PCM to the latest level using FDRS. Some vehicles with previous software update attempts may display ABS module DTCs U2100, U2101, and U2200. On vehicles displaying these DTCs perform the ABS-Configuration app. If a blue screen is encountered or unable to shift out of park after software update, perform a PCM PATS parameter reset. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of December 13th, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
RENTAL VEHICLES
Rental vehicles are not approved for this program
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
CERTAIN 2020-2021 MODEL YEAR ESCAPE / KUGA 2.5 HEV — TMAP SENSOR ICING
SERVICE PROCEDURE
Powertrain Control Module Programming
NOTE: Reprogram the PCM using the latest software level of the appropriate Ford diagnostic scan tool.
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.
3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PCM.
6. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM) Software Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.
NOTE: Some vehicles with previous software update attempts may display ABS module DTCs U2100, U2101, and U2200. On vehicles displaying these DTCs Perform the ABS-Configuration app.
NOTE: If a blue screen is encountered on the vehicles touchscreen and/or the vehicle is not able to be shifted out of park, perform a PCM PATS parameter reset.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
- Inspect Vehicle Communication Module II (VCM 2)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
FORD | ESCAPE | 2020-2021 |
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 21B68 – Supplement # 1
February 23, 2022
https://www.nhtsa.gov/recalls?nhtsaId=10208273
MC-10208273-0001.pdf 676.115KB
NHTSA ID Number: 10205723
Manufacturer Communication Number: 21B68
Summary
Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) In some of the affected vehicles, it may be possible that the TMAP (Temperature Manifold Absolute Pressure) sensor may ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the engine and a Stop Safely Now message appearing in the instrument cluster
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 21B68
December 1, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10205723
Reprogramming
Service Information & Reprogramming
Module Reprogramming
Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
IDS/FDRS | VCM, VCM II, VCMM | X | X | X | X |
FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool | |
CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool | |
CarDAQ-Plus | |
CarDAQ-M | |
VSI J2534 ECU Reprogrammer | |
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
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- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 23, 2022 TO: All U.S. Ford Dealers SUBJECT: NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) New! Reason for This Supplement This program was suspended on February 15, 2022 due to an issue with a software update. • Engineering has corrected the software issue and the updated software is now available • Attachment II Added Labor operation to preform ABS Configuration App, if needed • Attachment III Technical Instructions Updated PROGRAM TERMS This program will be in effect through December 31, 2022. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Escape 2020-2021 Louisville January 9, 2019 through March 26, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In some of the affected vehicles, it may be possible that the TMAP (Temperature Manifold Absolute Pressure) sensor may ice over while driving in cold temperatures for extended periods of time. An iced over TMAP sensor may cause the check engine light to illuminate with diagnostic codes P1A0C, P2282, or P0106 in the PCM (powertrain control module). These codes may lead to the PCM disabling the engine and a “Stop Safely Now” message appearing in the instrument cluster. New! SERVICE ACTION Before delivering any new in-stock vehicles, dealers are to reprogram the PCM to the latest level using FDRS. Some vehicles with previous software update attempts may display ABS module DTCs U2100, U2101, and U2200. On vehicles displaying these DTCs perform the ABS-Configuration app. If a blue screen is encountered or unable to shift out of park after software update, perform a PCM PATS parameter reset. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of December 13, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. © Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) OASIS ACTIVATION OASIS was activated on December 1st, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists was made available through https://web.fsavinlists.dealerconnection.com on November 30th ,2021. Owner names and addresses were made available by December 20th ,2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. RENTAL VEHICLES Rental vehicles are not approved for this program © Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) . ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action. The FSA number (21B68) is the sub code. ▪ Customer Concern Code (CCC): E29 ▪ Condition Code (CC): 04 ▪ Causal Part Number: 9F479 ▪ Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. © Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DELIVERY HOLD Customer Satisfaction Program 21B68 – Supplement # 1 Certain 2020-2021 Model Year Escape 2.5L HEV PHEV Vehicles Reprogram Powertrain Control Module (PCM) New! LABOR ALLOWANCES Description Labor Operation Labor Time Repair: Reprogram PCM using latest FDRS release, if needed to reset PCM PATS parameter 21B68B 0.4 Hours If needed, perform ABS Configuration App 21B68C 0.1 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee.
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