| TSB 14-0168 | SAFETY RECALL 11S16 – LCA REAR ATTACHING FLANGES OR REAR SUBFRAME BODY MOUNT CORROSION – REQUESTS FOR RECALL SERVICE ACTION |
This article supersedes TSB 14-0145 to update the Service Procedure.
ISSUE:
For 1999-2003 Windstar vehicles Safety Recall 11S16 has been issued for vehicles that are operated in high corrosion areas for an extended period, where a front subframe lower control arm (LCA) rear attaching flange or rear body mount could separate from the vehicle subframe.
Separation of one LCA attachment or both rear body mounts may result in a loss of vehicle directional control, increasing the risk of a crash.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
- For 1999-2003 Windstar vehicles that are not covered under Safety Recall 11S16 but exhibit corrosion on the LCA rear attaching flanges or rear subframe body mounts, dealers can call the Special Service Support Center (SSSC) at 1-800-325-5621 to request recall service action. Dealers located in U.S. Federalized Territories (America Samoa, Guam, Northern Mariana Islands, Puerto Rico and U.S. Virgin Islands) must contact [email protected]ford.com to request recall service action.
- If approved, follow Safety Recall 11S16. Dealers are to clean and inspect the LCA rear attaching flanges and rear body mounts on the subframe for cracks, perforations (holes) or significant material loss. Based on the results of the inspection, dealers will perform one of the following service actions:
- Subframe can be repaired: Clean and install the brackets per Attachment III of Safety Recall 11S16 – Technical information and return the vehicle to the owner.
OTHER APPLICABLE ARTICLES
11S16
WARRANTY STATUS
Information Only – Not Warrantable
