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2015 Expedition/Navigator – Built on or Before 1/5/2015 – Steering Wheel Audio
Switches Inoperative
2015 Expedition and Navigator vehicles built on or before 01/05/2015 can exhibit inoperative steering wheel audio switches and could be accompanied by diagnostic trouble codes B1380:09; B1380:11 or B1380:17.
Replace the clock spring.
If the vehicle was produced after 01/05/2015 follow the updated diagnostics information.
