Safety Recall 22S29 – Level 2 Diagnostics Disabled for Secondary Axle Torque – 2021 Ford Mustang Mach-E

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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Mustang Mach-E has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S29 – Level 2 Diagnostics Disabled for Secondary Axle Torque What is the issue? Your vehicle may fail to detect or falsely detect a software error. A failure to detect a software error may result in unintended acceleration, unintended deceleration, or unintended vehicle movement, and depending on the software error, the vehicle may or may not be accompanied by a malfunction indicator lamp or a wrench light. Unintended acceleration, unintended deceleration, or unintended vehicle movement can increase the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Mustang Mach-E las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S29 – Diagnóstico de nivel 2 inhabilitado para par de apriete de eje secundario ¿Cuál es el problema? Su vehículo podría no detectar y detectar falsamente un error de software. Si no se detecta un error de software, se podría producir una aceleración no intencionada, una desaceleración no intencionada o un movimiento no intencionado del vehículo y, según el error de software, el vehículo podría o no encender una luz indicadora de mal funcionamiento o una luz de llave. Una aceleración no intencionada, una desaceleración no intencionada o un movimiento no intencionado del vehículo podría aumentar el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000298 / 595 / 298 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0146128 A / 000000000000298 / 298 ù ù

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June 2022 􀀁􀀁 􀀁 8404Q 22S29 NI/DTB122S291 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 8 A/1/000001/1 © Copyright 2022 Ford Motor Company 􀀭􀀉􀀉􀀃􀀇􀀈􀀋􀀇􀀆􀀈􀀈􀀅􀀋􀀭 771569546639 A/1/000001/1 􀀰􀀯􀀱􀀯􀀱􀀰􀀮􀀱􀀮􀀰􀀰􀀮􀀱􀀱􀀱􀀮􀀯􀀱􀀱􀀱􀀱􀀯􀀯􀀱􀀮􀀮􀀱􀀮􀀮􀀮􀀮􀀰􀀯􀀮􀀯􀀮􀀯􀀯􀀯􀀰􀀮􀀰􀀯􀀰􀀮􀀱􀀱􀀰􀀮􀀯􀀯􀀰􀀮􀀮􀀰􀀰􀀰􀀮􀀰􀀮􀀯􀀮􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S29 / NHTSA Recall 22V333 2021 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? Your vehicle may fail to detect or falsely detect a software error. What is the risk? A failure to detect a software error may result in unintended acceleration, unintended deceleration, or unintended vehicle movement, and depending on the software error, the vehicle may or may not be accompanied by a malfunction indicator lamp or a wrench light. Unintended acceleration, unintended deceleration, or unintended vehicle movement can increase the risk of a crash. What will Ford and your dealer do? Ford Motor Company has released updated software for 22S29. Your vehicle is capable of Ford Power-Up Software Updates. You can choose to have your software updated through your vehicle’s modem following the steps in the “What should you do?” section, or you may schedule a service appointment with your dealer who will update the necessary software free of charge (tools and labor). How long will it take? If you prefer to go to your dealer for the software update, the time needed for this software installation is at most two hours. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Follow the procedure in “Ford Power-Up Software Settings” section of this letter to schedule the software installation via Ford Power-Up via over-the-air. If the software has installed and loaded properly then no action is necessary for this program. Your vehicle’s software is up to date. 8404Q 22S29 NI/DTB122S291 What should you do? (continued) If the software has failed to load or install properly, please call your dealer to schedule a service appointment for Recall 22S29. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Ford Power-Up Software Settings When Connectivity Settings and Automatic Updates are turned ON (standard from the factory), the software will be downloaded to your vehicle automatically over a private wi-fi network or through your vehicle’s modem through the cellular network. You will need to have a schedule set in vehicle prior to the update being installed. We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle. Setting Your Schedule 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System Updates. 3. Press Schedule Updates. 4. Choose Schedule. 5. Choose your preferred days and times. 6. Press Save. You will be reminded of updates 24 hours prior in vehicle and in your mobile app as well. You will need to have accepted prior software updates in order to receive this software update. Updates are not deployed to all vehicles at the same time, you will see notification in your vehicle and FordPass app when an update is successfully completed. The Release Notes will specify this recall as being included. Note: Refer to ford.com/support for further information on your Ford Power-Up Software Updates system. Should the software fail to load or install properly, Ford has authorized your dealer to install 22S29 software free of charge (parts and labor) under the terms of this program. © Copyright 2022 Ford Motor Company 2 of 8 A/2/000001/1 􀀁 􀀁 􀀁 8404Q 22S29 NI/DTB122S291 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to updating software in regards to the level 2 diagnostics disabled for secondary axle torque program. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. © Copyright 2022 Ford Motor Company 3 of 8 A/3/000001/1 4 of 8 A/4/000001/1 © Copyright 2022 Ford Motor Company 8404Q 22S29 NI/DTB122S291 Can we assist you further? (continued) Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V333. Thank you for your attention to this important matter. Ford Customer Service Division 􀀁 􀀁 􀀁 5 of 8 A/5/000001/1 8404Q 22S29 NI/DTB122S291 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S29 / Campaña 22V333 de la NHTSA 2021 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Su vehículo podría no detectar y detectar falsamente un error de software. ¿Qué riesgo existe? Si no se detecta un error de software, se podría producir una aceleración no intencionada, una desaceleración no intencionada o un movimiento no intencionado del vehículo y, según el error de software, el vehículo podría o no encender una luz indicadora de mal funcionamiento o una luz de llave. Una aceleración no intencionada, una desaceleración no intencionada o un movimiento no intencionado del vehículo podría aumentar el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha lanzado el software actualizado para 22S29. Su vehículo tiene la capacidad de recibir actualizaciones de software de Ford Power-Up. Puede optar por actualizar el software a través del módem del vehículo y seguir los pasos en la sección “¿Qué debe hacer?” o bien puede programar una cita de servicio con su distribuidor, quien actualizará el software necesario, sin costo alguno (herramientas y mano de obra). ¿Cuánto tiempo tomará? Si prefiere ir al distribuidor para realizar la actualización del software, el tiempo necesario para la instalación de éste es de casi dos horas. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Junio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀇􀀈􀀋􀀇􀀆􀀈􀀈􀀅􀀋􀀭 771569546639 A/5/000001/1 􀀰􀀯􀀱􀀯􀀱􀀰􀀮􀀱􀀮􀀰􀀰􀀮􀀱􀀱􀀱􀀮􀀯􀀱􀀱􀀱􀀱􀀯􀀯􀀱􀀮􀀮􀀱􀀮􀀮􀀮􀀮􀀰􀀯􀀮􀀯􀀮􀀯􀀯􀀯􀀰􀀮􀀰􀀯􀀰􀀮􀀱􀀱􀀰􀀮􀀯􀀯􀀰􀀮􀀮􀀰􀀰􀀰􀀮􀀰􀀮􀀯􀀮􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 6 of 8 A/6/000001/1 8404Q 22S29 NI/DTB122S291 ¿Qué debe hacer? Siga el procedimiento en la sección “Ajustes de software de Ford Power-Up” de esta carta para programar la instalación del software a través de Ford Power-Up, por aire. Si el software se ha instalado y cargado correctamente, no es necesario realizar ninguna acción para este programa. El software de su vehículo está actualizado. Si no es posible cargar o instalar correctamente el software, llame a su distribuidor para programar una cita de servicio para la Campaña 22S29. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Ajustes de software de Ford Power-Up Cuando Ajustes de conectividad y Actualizaciones automáticas esté activado (estándar de fábrica), el software se descargará automáticamente en su vehículo a través de una red wifi privada o mediante el módem del vehículo, a través de la red celular. Deberá tener un cronograma definido en el vehículo antes de que se instale la actualización. Recomendamos programar las actualizaciones durante la noche o en un momento que no requiera entrar o utilizar el vehículo. Cómo definir el cronograma 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema. 3. Presione Programar actualizaciones. 4. Seleccione Cronograma. 5. Elija los días y horas de su preferencia. 6. Presione Guardar. Se le recordarán las actualizaciones 24 horas antes en el vehículo y también en la aplicación móvil. Deberá aceptar las actualizaciones de software anteriores para poder recibir esta actualización de software. Las actualizaciones no se implementan en todos los vehículos al mismo tiempo, verá una notificación en su vehículo y en la aplicación FordPass cuando una actualización haya finalizado correctamente. Las notas de la publicación especificarán que esta campaña está incluida. © Copyright 2022 Ford, División de Servicio al Cliente 􀀁 􀀁􀀁 􀀁 7 of 8 A/7/000001/1 8404Q 22S29 NI/DTB122S291 Ajustes de software de Ford Power-Up (continuación) Nota: Consulte ford.com/support para obtener información adicional sobre el sistema de Actualizaciones de software de Ford Power-Up. Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su distribuidor a instalar el software de 22S29 sin costo alguno (piezas y mano de obra), conforme a los términos de este programa. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se haya utilizado el software y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la actualización del software referente al diagnóstico de nivel 2 inhabilitado para el programa de torsión del eje secundario. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. © Copyright 2022 Ford, División de Servicio al Cliente 8 of 8 A/8/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 8404Q 22S29 NI/DTB122S291 ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V333 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 16, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S29 Certain 2021 Model Year Mach-E Vehicles Level 2 Diagnostics Disabled for Secondary Axle Torque AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mach-E 2021 Cuautitlan October 3, 2020 through May 26, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the Functional Safety Monitor may fail to detect or may falsely detect a software error. A failure to detect a software error may result in unintended acceleration, unintended deceleration, or unintended vehicle movement, and depending on the software error, the failure may or may not be accompanied by a malfunction indicator lamp or a wrench light. Unintended acceleration, unintended deceleration, or unintended vehicle movement can increase the risk of a crash. Affected vehicles have the ability to use the Ford Power-Up/Over-The-Air (OTA) to update the software. Customers can take advantage of this option rather than the in-dealer software update.  Ford Power-Up software updates delivered OTA that includes the level 2 diagnostics disabled for secondary axle torque was available to dealers on March 24, 2022. Customers that received the update have been excluded from 22S29 prior to March 16, 2022. Software updates delivered OTA could take several weeks before all software is delivered, and the feature is fully functional. The updates also will include some new features while accelerating the pace of future features and enhancements.  Or, the option of complimentary dealer installation of the software (dealer software installation takes at most two hours). SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to update software listed in the technical instructions to current level. This service must be performed on all affected vehicles at no charge to the vehicle owner, if the owner chooses to have dealer install software. NOTE: The software works with multiple modules. The actual service action is dependent upon vehicle status with the Ford Power-Up/OTA software updates.  Copyright 2022 Ford Motor Company Ford Power-Up/OTA:  To help customers receive their correct software updates as quickly as possible with the Ford Power-Up/OTA, please encourage customers to connect their vehicle to Wi-Fi and have them set a schedule for their software updates in their vehicle.  While many Ford Power-Up software updates will be delivered in one step, there will be multiple updates that help enable the correct software. Software updates required for this program may not happen in the background while customers are driving, so feature activation timing will vary based on driving patterns.  Please ask your customer to access the Settings menu on the FordPass App, and press System Update, and set a schedule to define when the owner finds an acceptable time for the vehicle to be inoperable for the software update. The vehicle will become able to drive when the software process is complete.  There will be several updates that require the vehicle to be parked and turned off. In addition to the scheduling option, we offer an “Update Now” option where the user can request the update to take place immediately for quicker updates than pre-scheduled times that customers may have set.  For more information on Ford Power Up/OTA Software Updates, please visit: https://www.ford.com/support/category/sync-and-technology/ford-power-up-software-updates/ OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of June 1, 2022. Customers have the option of installing the software update through the Ford Power-Up Software, or they can have their dealer perform the service for them. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S29 Certain 2021 Model Year Mach-E Vehicles Level 2 Diagnostics Disabled for Secondary Axle Torque OASIS ACTIVATION OASIS will be activated on May 16, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 16, 2022. Owner names and addresses will be available by June 17, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S29 Certain 2021 Model Year Mach-E Vehicles Level 2 Diagnostics Disabled for Secondary Axle Torque OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with the diagnostics disabled on the secondary axle torque software updates. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S29 Certain 2021 Model Year Mach-E Vehicles Level 2 Diagnostics Disabled for Secondary Axle Torque CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S29 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S29 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S29 Certain 2021 Model Year Mach-E Vehicles Level 2 Diagnostics Disabled for Secondary Axle Torque LABOR ALLOWANCES Description Labor Operation Labor Time Update Software MT22S29B M-Time Up to 2 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 2 SAFETY PROGRAM 22S29 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 CERTAIN 2021 MODEL YEAR MACH-E VEHICLES — LEVEL 2 DIAGNOSIS DISABLED FOR SECONDARY AXLE TORQUE SERVICE PROCEDURE Module Programming NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC. 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click ‘Read VIN from Vehicle’ or manually enter the VIN. NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green. 4. Select Toolbox tab. 5. Inspect the availability for software updates on the following modules. NOTE: Not all modules listed will require a software update. The software update will run the necessary module updates based on the vehicle options. • PCM – Powertrain Control Module • SOBDCM – Inverter System Controller • BECM – Battery Energy Control Module • BCCM – Battery Charger Control Module • ABS – Anti-lock Brake System 6. From the list on the LH side of the screen, select the module(s) that are available for software update. NOTE: Only one module may be updated at a time. 7. From the list on the RH side of the screen, select the module “Software Update”. ATTACHMENT III PAGE 2 OF 2 SAFETY PROGRAM 22S29 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 05/2022 8. Click RUN. Follow all on-screen instructions carefully. 9. Check and clear codes. 10. Disconnect the battery charger from the 12V battery once the programming has completed. Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S29 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S29, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to June 17, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely related defects or noncompliance pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-333 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAY 13, 2022 NHTSA Recall No. : 22V-333 Manufacturer Recall No. : 22S29 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 464 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 FORD MUSTANG MACH-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford reviewed vehicle service records to determine the population of the affected vehicles. The Ford process is capable of tracing the powertrain control module software to the vehicle in which the powertrain control module was installed. Affected vehicles are equipped with all wheel drive and the suspect powertrain control module software received as a service update or as an over-the-air update. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 03, 2020 – MAY 26, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The functional safety software may ignore a possible unintended acceleration, unintended deceleration, or unintended vehicle movement on the secondary axle and/or incorrectly detect a lateral hazard on the primary axle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Unintended acceleration, unintended deceleration, unintended vehicle movement, or a reduction in motive power increases the risk of a crash. Description of the Cause : Software was incorrectly updated to a later model year/program file causing Part 573 Safety Recall Report 22V-333 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 the functional safety software to always report a torque value of zero on the secondary axle. Identification of Any Warning that can Occur : This condition may be accompanied by a malfunction indicator lamp or wrench light. Involved Components : Component Name 1 : Powertrain Control Module Software Component Description : R44 SR3 Component Part Number : MJ98-12A650-AXH Component Name 2 : Powertrain Control Module Software Component Description : R44 SR3 Component Part Number : MJ98-12A650-BBH Component Name 3 : Powertrain Control Module Software Component Description : R44 SR3 Component Part Number : MJ98-12A650-BEH Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : On March 1, 2022, an issue pertaining to a Mustang Mach-E secondary axle torque software error was brought into Ford’s Critical Concern Review Group (CCRG) for review. The CCRG investigation received one report of a vehicle incorrectly detecting a lateral hazard on the primary axle causing the vehicle to enter a speed limited state on March 18, 2022. Ford is not aware of any VOQs related Part 573 Safety Recall Report 22V-333 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 to this condition. On May 6, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : The remedy for this program is a powertrain control module software update. Ford is anticipated to begin Over-The-Air (OTA) deployment to update the powertrain control module software for affected vehicles in May 2022. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 17, 2022 Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated powertrain control module software will be updated to R44 SR4 (MJ98-12A650-AXJ, MJ98-12A650-BBJ, or MJ98-12A650-BEJ) which reports the secondary axle torque value properly. Identify How/When Recall Condition was Corrected in Production : The affected powertrain control module software was only released as a service release, and was never introduced into production. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on May 16, 2022. Mailing of owner notification letters is expected to begin May 30, 2022 and is expected to be completed by June 3, 2022. Planned Dealer Notification Date : MAY 16, 2022 – MAY 16, 2022 Planned Owner Notification Date : MAY 30, 2022 – MAY 30, 2022 * NR – Not Reported

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