NHTSA ID Number: 10200429
Manufacturer Communication Number: SIL 809
Summary
Some customers have reported a crack in the side plate of the mounting frame on some AT200A aerial devices built on Ford F450/F550 chassis from 2011 to 2016 with steel utility bodies. Altec requires that each unit be inspected for cracking in the mounting frame side plate no later than the next periodic maintenance interval. Altec requires the kit to be installed within one year of the inspection if the side plate has no cracking or within 90 days of the inspection if the side plate is partially cracked. If the side plate is fully cracked, the unit must be taken out of service until the kit is installed. The inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. All welds must be applied by a welder having the AWS D1.1 3G qualification for steel. An Altec Mobile Service technician can perform this inspection but is not able to perform this repair. Altec will perform the repair for free at an Altec facility.
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| ALTEC | AT200A | 2011-2013, 2016 |
Dear Altec Owner,
Altec Industries, Inc. has developed a product improvement as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included SIL for the items covered under the Altec warranty policy.
Compare the serial number of your unit to the included list of affected units to verify that your unit is affected. You may also contact Altec at 1-877-GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.
If you have sold or retired the unit, please call Altec at 1-877-GO ALTEC (1-877-462-5832) to update the records.
We regret this inconvenience; however, we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Service Information Letter
August 16, 2021
Units Affected: AT200A aerial devices built on Ford F450/F550 chassis from 2011 to 2016 with steel utility bodies (Verify that your unit serial number is affected by reviewing the attached list in this SIL or by accessing your fleet on connect.altec.com/login)
Mounting Frame Inspection, Units with Steel Bodies
Altec is committed to providing our customers with safe and reliable products from initial delivery throughout the useful life of the unit.
Some customers have reported a crack in the side plate of the mounting frame on some units. Altec has developed a kit to reinforce the mounting frame and prevent cracking in the side plate as well as prevent further damage if cracking has already occurred.
Altec requires that each unit be inspected for cracking in the mounting frame side plate no later than the next periodic maintenance interval. Use Inspection Procedure A beginning on page 2.
Altec requires the kit to be installed within one year of the inspection if the side plate has no cracking or within 90 days of the inspection if the side plate is partially cracked. If the side plate is fully cracked, the unit must be taken out of service until the kit is installed. Call 1-877-GO ALTEC (1-877-462-5832) option 1 to order the Mounting Frame Reinforcement Kit, part number 991232254.
The inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. All welds must be applied by a welder having the AWS D1.1 3G qualification for steel. An Altec Mobile Service technician can perform this inspection but is not able to perform this repair. Altec will perform the repair for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $45 for the labor to perform the inspection and up to $180 for the labor to perform the repair.
Call 1-877-GO ALTEC (1-877-462-5832) option 3 to schedule the work to be done by an Altec Mobile Service technician or option 2 to schedule the work to be done at an Altec facility. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection at the owner’s location.
1 Associated Document
Manufacturer Communications
SIL 809
August 16, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10200429
MC-10200429-0001.pdf 720.208KB
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