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NHTSA ID Number: 10202708
Manufacturer Communication Number: TSB 21-2347
Summary
Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
Model:
2015-2020 Fusion
Engine: 2.0L EcoBoost
2015-2020 MKZ
Engine: 2.0L EcoBoost
Issue: Some 2015-2020 Fusion/MKZ vehicles equipped with a 2.0L EcoBoost engine may exhibit a rattle noise from the transmission bellhousing area. This may be more noticeable at idle. This may be due to a flexplate crack around the mounting area. To correct the condition, follow the Service Procedure steps to replace the flexplate, transmission fluid pump, and torque converter.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2015-2020 Fusion/MKZ
- 2.0L EcoBoost engine
- Rattle noise from the transmission bellhousing area
NOTE: Part quantity refers to the number of that service part number required, which may be different than the number of individual pieces. Service part numbers contain 1 piece unless otherwise stated. “As Needed” indicates the part is required but the number may vary or is not a whole number; parts can be billed out as non-whole numbers, including less than 1. “If Needed” indicates the part is not mandatory.
Parts
| Service Part Number | Quantity | Description | |
| 1S7Z-6375-D | 1 | Flexplate | – |
1L5Z-6379-AA  | 2 | Flexplate Bolts | Package Contains 4 Pieces, 6 Pieces Required |
| W712961-S450B | 1 | Steering Column Shaft Coupler Bolt (Fusion Built On 04-Apr-2016 And Through 31-Jul-2020) | – |
| W714878-S439 | 1 | Steering Column Shaft Coupler Bolt (Fusion Built On Or Before 04-Apr-2016, All MKZ) | Package Contains 4 Pieces, 1 Piece Required |
| W520215-S440 | 1 | Tie Rod End Nuts | Package Contains 4 Pieces, 2 Pieces Required |
| W705606-S440 | 1 | Stabilizer Bar Link Lower Nuts | Package Contains 2 Pieces, 2 Pieces Required |
| W500545-S439 | 1 | Ball Joint Pinch Bolt | Package Contains 4 Pieces, 2 Pieces Required |
| W520214-S442 | 2 | Ball Joint Pinch Bolt Nuts | Package Contains 1 Piece, 2 Pieces Required |
| W520214-S440 | 1 | Ball Joint Pinch Bolt Nuts (MKZ) | Package Contains 2 Pieces, 2 Pieces Required |
| W716457-S439 | 1 | Rearward And Forward Front Subframe Bolts | Package Contains 4 Pieces, 4 Pieces Required |
| 4S4Z-3N324-AA | 1 | Halfshaft Bracket | – |
| W520102-S442 | 1 | Halfshaft Bracket Nuts | Package Contains 4 Pieces, 2 Pieces Required |
| BE8Z-6731-AB | 1 | Engine Oil Filter | – |
| 1S7Z-6840-AA | 1 | Oil Filter Adapter Gasket (Built On Or Before 04-Apr-2016) | – |
W715618-S437 | 1 | Torque Converter Nuts | Package Contains 4 Pieces, 4 Pieces Required |
| 9L8Z-7A103-J | 1 | Transmission Fluid Pump | – |
| DG9Z-7902-G | 1 | Torque Converter | – |
| BB5Z-4B422-C | 1 | Left Halfshaft Circlip | – |
| 9L8Z-1177-G | 1 | Left Halfshaft Seal | – |
| BB5Z-1S177-C | 1 | Right Halfshaft Seal (FWD) | – |
| 9L8Z-7A248-B | 4 | Clutch Feed Seals (Small) | Package Contains 1 Piece, 4 Pieces Required |
| 9L8Z-7A248-C | 1 | Clutch Feed Seal (Large) | – |
| BB5Z-7A098-E | 1 | Transmission Fluid Filter | – |
| W712146-S437 | 1 | Cooler Line Bolt | Package Contains 4 Pieces, 1 Piece Required |
| W716200-S437 | 1 | Cooler Line Bolt Stud | Package Contains 4 Pieces, 1 Piece Required |
| CCPZ-3B477-B | 1 | Right Halfshaft Nut | – |
| CCPZ-3B477-C | 1 | Right Halfshaft Nut (MKZ) | – |
| DG9Z-7G273-B | 1 | Right Halfshaft Washer | – |
| W717071-S450 | 1 | Transmission Support Insulator Studs (MKZ) | Package Contains 4 Pieces, 4 Pieces Required |
| XO-5W30-Q1SP | As Needed | Motorcraft® SAE 5W-30 Synthetic Blend Motor Oil (All Markets Except Canada) | – |
| CXO-5W30-LSP6 | As Needed | Motorcraft® SAE 5W-30 Super Premium Motor Oil (Canada Only) | – |
| XT-10-QLV | As Needed | Motorcraft® MERCON® LV Automatic Transmission Fluid (All Markets Except Canada) | – |
| CXT-10-LV6 | As Needed | Motorcraft® MERCON® LV Automatic Transmission Fluid (Canada Only) | – |
| XL-5-A | As Needed | Motorcraft® Multi-Purpose Grease Spray | – |
| TA-25-B | As Needed | Motorcraft® Threadlock and Sealer | – |
| XL-2 | As Needed | Motorcraft® High Temperature Nickel Anti-Seize Lubricant | – |
| TA-29 | As Needed | Motorcraft® Ultra Silicone Sealant | – |
| Vehicles Equipped With AWD | |||
| 5F9Z-4682-AA | 1 | Driveshaft to PTU Bolts | Package Contains 1 Piece, 3 Pieces Required |
| W520103-S442 | 1 | Tailpipe Nuts | Package Contains 4 Pieces, 2 Pieces Required |
| CV6Z-9450-E | 1 | Tailpipe Gasket | – |
| W714265-S442 | 1 | Catalytic Converter-To-Turbocharger Nuts (Built On 5-Apr-2016 And Through 31-Jul-2020) | Package Contains 4 Pieces, 2 Pieces Required |
| EJ7Z-6L612-A | 1 | Catalytic Converter-To-Turbocharger Gasket (Built On 5-Apr-2016 And Through 31-Jul-2020) | – |
| W718250-S439 | 1 | Upper And Lower PTU Bolts (Built On 9-Jun-2015 And Through 31-Jul-2020) | Package Contains 5 Pieces, 5 Pieces Required |
| W500635-S439 | 5 | Upper And Lower PTU Bolts (Built On 13-Aug-2012 And Through 8-Jun-2015) | Package Contains 1 Piece, 5 Pieces Required |
| 9L8Z-1177-C | 1 | Right Halfshaft Seal (4WD) | – |
| CV6Z-7086-B | 1 | PTU Compression Seal | – |
| CV6Z-5A231-C | 1 | Catalytic Converter-To-Turbocharger Clamp (Built On 13-Aug-2012 And Through 04-Apr-2016) | – |
| BB5Z-6L612-A | 1 | Catalytic Converter-To-Turbocharger Gasket (Built On 13-Aug-2012 And Through 04-Apr-2016) | – |
| Parts To Inspect And Replace Only If Necessary | |||
| FB5Z-6840-A | If Needed | Oil Filter Adapter Gasket (Built On 04-Apr-2016 And Through 31-Jul-2020) | – |
Service Procedure
1. Remove the transmission and inspect the engine block mounting face for the presence of the dowel pins. If the dowel pins are not present in the engine block, inspect the transmission. If the dowel pins are present in the transmission, remove the dowel pins and reinstall into the engine block prior to transmission installation. Refer to Workshop Manual (WSM), Section 307-01A.
2. Remove and replace the flexplate. Refer to WSM, Section 303-01B.
3. Remove and discard the torque converter.
4. Remove the torque converter housing from the transmission case. Refer to WSM, Section 307-01A. Steps 6 through 40 are not required.
5. Remove the pump-to-torque converter housing bolts. Remove and discard the pump assembly and fluid filter. Refer to WSM, Section 307-01A.
6. Replace the pump assembly and the fluid filter. Refer to WSM, Section 307-01A.
7. Remove and discard the clutch feed seals. Install the 5 new clutch feed seals. Refer to WSM, Section 307-01A.
8. Reassemble the transmission. Refer to WSM, Section 307-01A.
9. Install the new torque converter. Refer to WSM, Section 307-01A.
10. Apply Motorcraft® Multi-Purpose Grease Spray to the torque converter pilot hub prior to transmission installation.
11. Install the transmission. Refer to WSM, Section 307-01A.
30 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | FUSION | 2015-2020 |
| FORD | FUSION ENERGI | 2015-2020 |
| FORD | FUSION HYBRID | 2015-2020 |
| LINCOLN | MKZ | 2015-2020 |
| LINCOLN | MKZ HYBRID | 2015-2020 |
1 Associated Document
Manufacturer Communications
21-2347
12 October 2021
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Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Description Operation No. Time 2015-2020 Fusion FWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Can be Claimed With Operation C Or D) 212347A 9.3 Hrs. 2015-2020 Fusion AWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Can be Claimed With Operation C Or D) 212347B 11.4 Hrs. 2015-2020 MKZ FWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Do Not Use With Any Labor Operations Outside Of This Article) 212347C 8.9 Hrs. 2015-2020 MKZ AWD 2.0L EcoBoost: Replace The Flexplate, Torque Convertor, Pump And Filter Includes Time To Remove And Install The Transmission (Do Not Use With Any Labor Operations Outside Of This Article) 212347D 10.7 Hrs. Vehicles Without Lane Departure: Additional Time To Check And Correct Front Toe (Can be Claimed With Operation A Or B) 212347E 0.6 Hrs. Vehicles With Lane Departure: Additional Time To Check And Correct Front Toe (Can be Claimed With Operation A Or B) 212347F 0.8 Hrs. Repair/Claim Coding Causal Part: 6375 Condition Code: 01
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