Ford 21B04 – Frame Rail Cracks – Altec – 2017-2020 Ford F-550

NHTSA ID Number: 10202343

Manufacturer Communication Number: CSR 525

 

Summary

Altec is notifying our customers with certain aerial devices that Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have the frame rail service kit installed by your authorized Ford dealer. Refer to the attached communication from Ford for information on authorized Ford dealers that can perform this work. The Ford kit installation has an expiration date of October 31, 2022. Ford encourages you to have this work performed as soon as possible. Altec is not able to install the frame rail service kit.

 


2020 Ford F-550
2020 Ford F-550

 


CSR 525

Component/Supplier Campaign

October 15, 2021

Expires: October 31, 2022

 

Units Affected: Certain 2017 through 2020 model year F550 vehicles equipped with Payload Plus Upgrade Package and 19,500 lbs GVWR. (Verify that your unit is affected by reviewing the attached list in this CSR, accessing your fleet on connect.altec.com/login, or through the Supplier by using the information attached in this notice)

Ford 21B04 — Frame Rail Cracks

Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.

Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have the frame rail service kit installed by your authorized Ford dealer. Refer to the attached communication from Ford for information on authorized Ford dealers that can perform this work.

The Ford kit installation has an expiration date of October 31, 2022. Ford encourages you to have this work performed as soon as possible. Altec is not able to install the frame rail service kit.

If cracks are found, your Ford dealer will determine what additional repairs or actions are required. In cases that require the aerial device to be dismounted from the chassis, your Ford dealer will facilitate the dismount and remount of the aerial device. A dismount and remount requires the unit to be stability tested in accordance with the unit’s Maintenance Manual, including a 5 degree slope test.

If Ford uses Altec for the dismount and remount, your Ford dealer must coordinate directly with Altec. The repair is not covered under the Altec Warranty policy. Ford will be responsible for covering all charges, including transporting the vehicle to and from an Altec Service facility for dismount and remount. Refer to the included communication from Ford for additional information.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
ALTEC AERIAL DEVICE 2017-2020

 


1 Associated Document

Manufacturer Communications

CSR 525
October 15, 2021

https://www.nhtsa.gov/recalls?nhtsaId=10202343

MC-10202343-0001.pdf 793.989KB

MC-10202343-0001

 


 

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Last update on 2022-08-17 / Affiliate links / Images from Amazon Product Advertising API

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