Ford 21B04 – Frame Rail Cracks – Altec – 2017-2020 Ford F-550

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NHTSA ID Number: 10226217

Manufacturer Communication Number: CSR-525

Summary

Altec Industries, Inc. has received notification from Ford Motor Company that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment. Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have the frame rail service kit installed by your authorized Ford dealer.

 


IMPORTANT CAMPAIGN

This notice applies to your vehicle. Refer to the provided list.

Dear Altec Owner,

According to Altec ownership and service records, you own a vehicle that is affected by the following campaign: Ford 21B04. Ford launched this campaign in October 2021. Altec identifies this campaign as CSR 525. Ford has extended the deadline for this campaign. The updated documentation is included with this mailing.

Customer Action: Contact your Ford dealer to schedule this work to be performed. This work does have an expiration date of October 31, 2023. Refer to the included communications from Altec and Ford for more information.

To identify a Ford Dealer that can complete this work, please contact the Ford Customer Relationship Center:

1-800-34-FLEET (1-800-343-5338), Option 3

 

Altec is not able to perform the work for this campaign. However, we are informing you of this campaign in the interest of your continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 


Frequently Asked Questions Ford 21B04 — Altec CSR 525

Does the aerial device need to be removed to perform the inspection?

No. The Ford Dealer can inspect the unit as built. If no cracks are found, the Dealer can install the bottom reinforcement plate and complete the campaign. All Ford 21B04 inspections must be completed by an authorized Ford Dealer. Altec and Customers should not inspect the chassis frame under Ford 21B04.

 

What happens if the Ford Dealer finds cracks while inspecting the frame?

A frame replacement is needed and must be coordinated by the Ford Dealer. Any request to remove the Altec aerial device or other mounted equipment must be initiated from the Ford Dealer. Ford has a process to formally request an estimate and sublet this work to Altec when required.

 

If an aerial device is removed from the chassis, can the aerial device be installed on a different chassis?

No. Ford will only reimburse the removal and re-installation of an aerial device on its originating VIN.

 

How do I find a Commercial Ford Dealer that can perform Ford 21B04?

Use the Ford Dealer locator tool at https://www.fleet.ford.com/dealerships/.

  • Select Commercial Vehicle Center.
  • Select F-650/F-750 Dealers.
  • Contact an identified Ford Dealer and schedule an appointment.

 

What if the Ford Dealer is unable to perform the inspection or lower bracket installation?

According to the Ford Dealer bulletin, Ford has authorized their Dealers to sublet the work to another authorized shop, such as a heavy equipment truck shop, for completion.

 

I still cannot find a Ford Dealer to complete this work. What do I do now?

Call Ford at 1-800-34-FLEET (1-800-343-5338). Request they open a case, and locate a Dealer.

  • They will require information on your previous attempts to locate an authorized Dealer: Dealership contacted, associate you spoke with, etc.
  • If you have a written response from an authorized Dealer who was unable to perform this work, such as an email or printed statement, 34 Fleet will request this documentation.

 

What if the Dealer cannot schedule my vehicle prior to October 31, 2023?

The vehicle must have a Repair Order (RO) opened with Ford for 21B04 prior to October 31, 2023.

  • As long as the authorized Dealer has that RO open, parts are on order and you are scheduled for the repair.
  • Retain a copy of the RO for your records until the repair is complete.

 


IMPORTANT CUSTOMER SATISFACTION CAMPAIGN

This notice applies to your vehicle. Refer to the provided list.

Original Equipment Manufacturer Customer Satisfaction Campaign benefiting Altec installed equipment.

Dear Altec Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.

Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists. This condition relates to the operation or customer satisfaction of the unit when equipped with an Altec aerial device or equipment.

Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice.

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.

We appreciate your assistance in following this action in the interest of your continued satisfaction with Altec products.

Thank you for your immediate attention on this important matter.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
ALTEC AERIAL DEVICE 2017-2020

 


1 Associated Document

Manufacturer Communications

Ford 21B04 — Altec CSR 525

https://www.nhtsa.gov/recalls?nhtsaId=10226217

MC-10226217-0001.pdf 1500.326KB

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NHTSA ID Number: 10202343

Manufacturer Communication Number: CSR 525

 

Summary

Altec is notifying our customers with certain aerial devices that Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have the frame rail service kit installed by your authorized Ford dealer. Refer to the attached communication from Ford for information on authorized Ford dealers that can perform this work. The Ford kit installation has an expiration date of October 31, 2022. Ford encourages you to have this work performed as soon as possible. Altec is not able to install the frame rail service kit.

 


CSR 525

Component/Supplier Campaign

October 15, 2021

Expires: October 31, 2022

 

Units Affected: Certain 2017 through 2020 model year F550 vehicles equipped with Payload Plus Upgrade Package and 19,500 lbs GVWR. (Verify that your unit is affected by reviewing the attached list in this CSR, accessing your fleet on connect.altec.com/login, or through the Supplier by using the information attached in this notice)

Ford 21B04 — Frame Rail Cracks

Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine.

Ford has issued a customer satisfaction campaign for certain 2017 through 2020 model year F550 vehicles equipped with a Payload Plus Upgrade Package. Every affected unit is eligible to have the frame rail service kit installed by your authorized Ford dealer. Refer to the attached communication from Ford for information on authorized Ford dealers that can perform this work.

The Ford kit installation has an expiration date of October 31, 2022. Ford encourages you to have this work performed as soon as possible. Altec is not able to install the frame rail service kit.

If cracks are found, your Ford dealer will determine what additional repairs or actions are required. In cases that require the aerial device to be dismounted from the chassis, your Ford dealer will facilitate the dismount and remount of the aerial device. A dismount and remount requires the unit to be stability tested in accordance with the unit’s Maintenance Manual, including a 5 degree slope test.

If Ford uses Altec for the dismount and remount, your Ford dealer must coordinate directly with Altec. The repair is not covered under the Altec Warranty policy. Ford will be responsible for covering all charges, including transporting the vehicle to and from an Altec Service facility for dismount and remount. Refer to the included communication from Ford for additional information.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
ALTEC AERIAL DEVICE 2017-2020

 


1 Associated Document

Manufacturer Communications

CSR 525
October 15, 2021

https://www.nhtsa.gov/recalls?nhtsaId=10202343

MC-10202343-0001.pdf 793.989KB

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