Compliance Recall 21C20 – Front Seatbelt Retractor Webbing Incorrectly Routed – 2021 Ford F-150

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August 23, 2021 NHTSA CAMPAIGN NUMBER: 21V653000

Front Seatbelt Webbing Routed Incorrectly

A misrouted seatbelt may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 21V653

Manufacturer Ford Motor Company

Components SEAT BELTS

Potential Number of Units Affected 16,430

 

Summary

Ford Motor Company (Ford) is recalling certain 2021 F-150 Super Cab vehicles. The front seatbelt webbing may be incorrectly routed.

 

Remedy

Owners are advised to perform a preliminary self-inspection of the front seatbelts. If the passenger-side seatbelt fails inspection, owners should not use the passenger seat until the repair is performed. If the driver-side seatbelt fails inspection, owners should not drive their vehicle until the repair is performed. Dealers will inspect the front seatbelts and, if the webbing is misrouted, will replace the seatbelt retractor and pretensioner, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C20.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2021 Dearborn January 2, 2021 through May 27, 2021
Kansas City January 4, 2021 through April 22, 2021

 

REASON FOR THIS COMPLIANCE RECALL

In some of the affected vehicles, the driver and/or passenger front outboard seatbelts may have webbing only routed through the anchor rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the driver and passenger front outboard seatbelts to verify the webbing is routed correctly through the anchor’s metal eyelet and anchored to the pretensioner assembly. Should a seatbelt assembly not pass inspection, the dealer will replace the affected seatbelt retractor and pretensioner assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: The owner letter will include instructions on how to perform a preliminary self-assessment of the vehicle’s seatbelts. Performing this procedure does not replace the need for an inspection by a Ford technician. If the customer does not detect a suspect seatbelt, they will still be instructed to schedule a service appointment at their earliest convenience. If the customer is uncomfortable with the self-assessment procedure, uncertain of the results, or detects a failure on the driver’s side seatbelt, they will be instructed to not drive their vehicle and to make arrangements with their dealer to have the vehicle towed to the dealership for an inspection.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of September 20, 2021. Dealers should inspect and as needed repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

SOLD VEHICLES

  • Ford will be providing information in the vehicle owner letter to perform a preliminary selfassessment. Owners can continue to safely drive their vehicle if they choose to do the selfassessment and the front driver’s side passes the self-assessment. Owners can also have the passenger seat occupied if the passenger side passes self-assessment.
  • Owners that do not feel comfortable performing the self-assessment or have a driver side seatbelt that does not pass the self-assessment will be directed to contact their dealer to have it towed for inspections and possible repair.
  • Once the Owner Notification Letter is available, contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize inspections and repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES                                        

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles should not be required. However, if you have a unique owner circumstance which may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.

 

PARTS REQUIREMENTS

Part Number Description Order Quantity Claim Quantity
ML3Z-18611B09-AA Front Seatbelt Retractor and Pretensioner Assembly – Driver Side  

As Required

ML3Z-18611B08-AA Front Seatbelt Retractor and Pretensioner Assembly – Passenger Side

 

Part Number Description Order Quantity Claim Quantity
6L3Z-19E523-B Front Seatbelt Assembly Weather Seal – Outer As Required
FL3Z-18601B32-B Front Seatbelt Assembly Weather Seal – Inner

 


CERTAIN 2021 MODEL YEAR F-150 SUPER-CAB VEHICLES – FRONT SEATBELT RETRACTOR WEBBING INCORRECTLY ROUTED

 

SERVICE PROCEDURE

NOTE: The driver and passenger front seatbelt retractor and pretensioner replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure.

NOTE: Clear photo(s) evidence demonstrating defective front seatbelt(s) must be submitted via the Special Service Support Center (SSSC) Web Contact Site.

NOTE: Procedure to be performed on the driver and passenger front seatbelt.

NOTE: Please scan QR code below with a smartphone or a tablet or follow the website link for additional inspection and assessment videos.

 

https://bcove.video/2TvJk91

 

1. Open the front and second-row driver side doors.

 

2. Locate the driver seatbelt’s soft rubber trim sleeve near the bottom of the second-row door. See Figure 1.

 

NOTE: Driver side shown, passenger side similar.

 

3. Visually inspect that the driver side front seatbelt webbing is routed through the soft rubber trim sleeve AND through the metal anchor eyelet. See Figures 2 and 3.

-Is the seatbelt webbing routed through the soft rubber trim sleeve AND through the metal anchor eyelet?

Yes – First inspection (visual only) passes. Proceed to Step 4.

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.

No –  First inspection (visual only) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow Workshop Manual (WSM) procedures in Section 501-20A then proceed to Step 6.

 

4. Grab the seatbelt webbing just above where the seatbelt webbing loops through the soft rubber trim sleeve and attempt to bend the rubber trim sleeve towards itself as shown in Figure 4 (Bad Part). The seatbelt rubber trim sleeve should NOT bend or fold over.

-Does the rubber trim sleeve bend or fold over where the seatbelt webbing loops through?

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.

Yes – Second Inspection (bend test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.

No – Second inspection (bend test) passes. Proceed to Step 5.

 

5. Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the soft rubber trim sleeve with two hands. Strongly pull the seatbelt towards you while looking a the area where the seatbelt webbing loops through the sleeve. See Figure 5.

-Did the rubber trim sleeve opening stretch where the seatbelt webbing loops through the sleeve?

NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.

Yes – Third Inspection (pull test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.

No –  Third inspection (pull test) passes. Seatbelt replacement is not required. Proceed to Step 6.

 

6.    Has this procedure been performed on both the driver and passenger side of the vehicle?

Yes – This completes the recall.

No –  Repeat Steps 1-5 on the passenger side of the vehicle.

 


Submission Date: 08/23/2021

 

Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #21C20

 

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision. 

 

On May 27, 2021, Ford’s Critical Concern Review Group (CCRG) was informed of a warranty report that was received pertaining to a front passenger outboard seatbelt from an F-150 Super Cab vehicle with webbing only routed through the rubber trim sleeve, and not properly routed through both the sleeve and anchor eyelet.  On May 25, 2021, audits were implemented at the supplier to ensure properly assembled seat belts were delivered to Ford for vehicle installation. On May 26, 2021, an audit and stop ship was implemented at Ford’s affected vehicle assembly plants.

 

June – July 2021

A search for other similar reports was conducted. The supplier was not aware of any similar reports, and no similar confirmed reports from the field were found.  One ambiguous warranty report was identified, however, the technician had discarded the (front left-hand) part and it was not available for inspection, nor was the technician able to provide any clarifying information when contacted.

 

Ensuing audits at Dearborn and Kansas City Assembly Plant (DTP / KCAP) did not identify any other improperly assembled seatbelts in 2,493 vehicles (4,986 seatbelts). The suppler inspected approximately 2,920 loose parts in inventory with no similar mis-assembled parts found. A review of the supplier’s component assembly processes and practices was conducted. No special cause for the mis-assembled part was identified. Ford continued to monitor field data for reports of improperly assembled seatbelts.

 

On July 28, 2021, a potentially related warranty report was identified as part of Ford’s ongoing monitoring process. Ford contacted the dealer for further information, and on August 5, 2021, the dealer forwarded photos of the suspect assembly showing that the seatbelt was routed through the anchor’s rubber sleeve cover but not through the anchor attachment, similar to the prior report. The suspect part was produced six days after the seatbelt assembly production date from the prior report.

 

As of August 9, 2021, 15,596 seatbelt assemblies have been inspected at DTP, KCAP and the supplier with no suspect parts identified.

 

Although a thorough review of the supplier’s processes has not found a special cause attributable to the suspect assemblies installed in vehicles January 9, 2021, and January 11, 2021, on August 16, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action for vehicles produced between January 1, 2021 and May 27, 2021.

 

Ford will continue to monitor field data for potentially related reports on seatbelt assemblies built into vehicles prior to January 1, 2021.

 

Ford is not aware of any reports of accident or injury related to this condition.

 


 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD F-150 2021

 


10 Associated Documents

Defect Notice 573 Report

RCLRPT-21V653-5351.PDF 214.927KB

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Manufacturer Notices(to Dealers,etc) – advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Dealer Notice re Compliance Recall 21C20 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed

RCMN-21V653-6966.pdf 134.825KB

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Miscellaneous Document – Chronology

RMISC-21V653-3599.pdf 60.179KB

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Recall Acknowledgement

RCAK-21V653-2994.pdf 645.104KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V653-0188.PDF 211.139KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V653-4683.pdf 3131.802KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 – Supplement #1 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed

RCMN-21V653-4540.pdf 1571.433KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C20 Certain 2021 Model Year F-150 Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed

nhtsa.gov/odi/rcl/2021/RCMN-21V653-2224.pdf" target="_BLANK" rel="noopener">RCMN-21V653-2224.pdf 1528.138KB

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ISSUED Renotification Notice

RCRN-21V653-8867.pdf 517.61KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V653-0805.PDF 211.242KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V653&docType=RCL

 


 

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  • The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
  • For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
  • For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
  • The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
  • With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
Bestseller No. 9
2024 Newest FOXWELL NT604 OBD2 Scanner ABS SRS, Check Engine Code Reader with Airbag Scanner, Transmission Code Reader Car Diagnostic Tool with Battery Test, English/Spanish Ver,Lifetime Free Update
  • 🔥【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
  • 🛠【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
  • 🚗【Cover 10000+ models &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2024. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
  • 🛒【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee 】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
  • 🎁【Great festival Idea:Applicable for Many People】+【High End and Exquisite Protective Packaging】 Best one item for Dad, Husband, Boyfriend, Handy Men. Every car owner will need a 4 systems diagnostic scan tool! This code reader fits for home mechanic, DIY car owners, advanced hobbyiest, car dealer, auto repair shop, automotive engineer, diagnostic tech, automobile tech, individual. Apparently, this is the most economical scan tool for every mechanic.
SaleBestseller No. 10
OBD2 Scanner TOPDON AL600, ABS SRS Code Reader, Diagnostic Scan Tool, Active Test for ABS/SRS, with Car Maintenance Reset Services of Oil, BMS, SAS
  • ABS/SRS OBD2 Scanner > Enjoy this ABS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
  • 3 Most Needed Service Functions > This OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
  • Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
  • Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
  • Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.

Last update on 2024-05-31 / Affiliate links / Images from Amazon Product Advertising API

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