Compliance Recall 21C19 – Seat Side Air Bag Attachment Studs – 2021 Ford Explorer & Lincoln Aviator

SEOCONTENT-START************************************************************************************************************** Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 23, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C19 Certain 2021 Model Year Explorer and Aviator Vehicles Seat Side Air Bag Attachment Studs AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Aviator 2021 Chicago February 25, 2021 through March 12, 2021 Explorer 2021 Chicago October 09, 2020 through June 07,2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 214 Dynamic performance requirements Section 7.2.5 and Section 9.2.1 and 9.2.2. The attachment studs on one of the seat side airbags (SAB) may detach during deployment preventing the SAB from fully inflating or positioning correctly. If the SAB does not fully inflate or position correctly, it may increase the risk of injury in a crash event that necessitates a SAB deployment. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to confirm which SAB, either left-hand (LH) or right-hand (RH), is suspect per Attachment IV – repair table. After confirming which side, replace the respective suspect SAB module in the affected vehicles. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: All Aviator vehicles have ONLY LH SAB replacements. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of September 06, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2021 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Repair Table Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DELIVERY HOLD – Compliance Recall 21C19 Certain 2021 Model Year Explorer and Aviator Vehicles Seat Side Air Bag Attachment Studs OASIS ACTIVATION OASIS will be activated on August 23, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 23, 2021. Owner names and addresses will be available by September 20, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DELIVERY HOLD – Compliance Recall 21C19 Certain 2021 Model Year Explorer and Aviator Vehicles Seat Side Air Bag Attachment Studs LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708, 2021 Lincoln Pickup & Delivery Updates. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (21C19) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DELIVERY HOLD – Compliance Recall 21C19 Certain 2021 Model Year Explorer and Aviator Vehicles Seat Side Air Bag Attachment Studs LABOR ALLOWANCES Description Labor Operation Labor Time Confirm SAB (LH / RH) per Attachment IV – Repair Table. Replace one (1) SAB module and attachment nuts. 21C19B 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for SAB modules, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. NOTE: Only one SAB is to be ordered per VIN based on Attachment IV – Repair Table. Part Number Description Order Quantity Claim Quantity LB5Z-78611D11-B LH SAB Module Kit – Aviator / Explorer NOTE: SAB Attachment Nuts Included 1 1 LB5Z-78611D10-B RH SAB Module Kit – Explorer NOTE: No RH Aviator SAB Modules to be replaced. NOTE: SAB Attachment Nuts Included 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DELIVERY HOLD – Compliance Recall 21C19 Certain 2021 Model Year Explorer and Aviator Vehicles Seat Side Air Bag Attachment Studs REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 SAFETY RECALL 21C19 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2021 CERTAIN 2021 MODEL YEAR EXPLORER AND AVIATOR VEHICLES — SEAT SIDE AIR BAG ATTACHMENT STUDS SERVICE PROCEDURE 1. Use Attachment IV – Repair Table to determine if left hand (LH) or right hand (RH) side air bag (SAB) needs replacement per Vehicle Identification Number (VIN). Per build data, it will only be one (1) side. NOTE: The seat(s) do not need to be removed to complete this procedure. See Figure 1. 2. Based on Attachment IV Repair Table, remove and replace either the front driver or front passenger seat side air bag. Please follow the Workshop Manual (WSM) procedures in Section 501-20B. NOTE: Attachment nuts are to be included with SAB module kit. Original SAB attachment nuts are to be discarded. NOTE: Aviator shown, Explorer similar. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21323A FIGURE 1 IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.  Copyright 2020 Ford Motor Company ATTACHMENT IV Page 1 of 8 NEW VEHICLE DELIVERY HOLD – Compliance Recall 21C19 Certain 2021 Model Year Explorer and Aviator Vehicles – Seat Side Air Bag Attachment Studs REPAIR TABLE NOTE: All Aviator vehicles have ONLY left-hand SAB replacements. No Aviator VINs listed. The following chart is arranged by VIN, to identify the seat side airbag (SAB) repair action:  Explorer Left-hand (LH) SAB module and fastener (nuts) replacement.  Explorer Right-hand (RH) SAB module and fastener (nuts) replacement.  Per investigation, only one SAB per vehicle is suspect, therefore no VIN should have both SABs replaced. To search for a VIN: – Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER. – Or use the Search Function (magnifier icon) in the Menu bar above. # VIN Repair Action Explorer Vehicles 1 1FM5K7FW1MNA11629 RH SAB 2 1FM5K7FW2MNA11428 LH SAB 3 1FM5K7FW2MNA11624 LH SAB 4 1FM5K7FW3MNA11647 LH SAB 5 1FM5K7FW4MNA11639 LH SAB 6 1FM5K7FW5MNA11004 LH SAB 7 1FM5K7FW6MNA14056 RH SAB 8 1FM5K7FW8MNA11627 LH SAB 9 1FM5K7FW8MNA11630 LH SAB 10 1FM5K7FW8MNA11661 LH SAB 11 1FM5K7FW9MNA11622 LH SAB 12 1FM5K7FWXMNA11614 LH SAB 13 1FM5K7HC3MGB25008 LH SAB 14 1FM5K8AB0MGB04737 LH SAB 15 1FM5K8AB1MGB24656 LH SAB 16 1FM5K8AB2MGB47007 RH SAB 17 1FM5K8AB3MGB24416 LH SAB 18 1FM5K8AB3MGB24996 LH SAB 19 1FM5K8AB3MGB53365 RH SAB 20 1FM5K8AB5MGB04507 LH SAB 21 1FM5K8AB5MGB18276 LH SAB 22 1FM5K8AB5MGB21629 LH SAB 23 1FM5K8AB5MGB24742 LH SAB 24 1FM5K8AB5MGB24790 LH SAB # VIN Repair Action Explorer Vehicles 25 1FM5K8AB6MGA96840 LH SAB 26 1FM5K8AB6MGB24555 LH SAB 27 1FM5K8AB6MGB24815 LH SAB 28 1FM5K8AB6MGB25608 LH SAB 29 1FM5K8AB7MGB24628 LH SAB 30 1FM5K8AB8MGB04095 LH SAB 31 1FM5K8AB8MGB05196 LH SAB 32 1FM5K8AB8MGB18725 LH SAB 33 1FM5K8AB9MGB04364 LH SAB 34 1FM5K8AB9MGB24551 LH SAB 35 1FM5K8AB9MGB24789 LH SAB 36 1FM5K8ABXMGB21495 LH SAB 37 1FM5K8ABXMGB24669 LH SAB 38 1FM5K8ABXMGB24882 LH SAB 39 1FM5K8AC0MNA12726 LH SAB 40 1FM5K8AC1MNA10855 LH SAB 41 1FM5K8AC2MNA12713 LH SAB 42 1FM5K8AC3MNA10856 LH SAB 43 1FM5K8AC6MNA12634 LH SAB 44 1FM5K8AC7MNA10858 LH SAB 45 1FM5K8AC8MNA10853 LH SAB 46 1FM5K8AC8MNA12084 LH SAB 47 1FM5K8AW0MNA14549 RH SAB 48 1FM5K8AW9MNA12542 LH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 2 of 8 # VIN Repair Action Explorer Vehicles 49 1FM5K8AW9MNA14842 LH SAB 50 1FM5K8FW0MNA10963 LH SAB 51 1FM5K8FW0MNA12311 RH SAB 52 1FM5K8FW1MNA11345 LH SAB 53 1FM5K8FW1MNA11362 LH SAB 54 1FM5K8FW1MNA11636 LH SAB 55 1FM5K8FW1MNA11684 LH SAB 56 1FM5K8FW2MNA00029 LH SAB 57 1FM5K8FW3MNA11525 LH SAB 58 1FM5K8FW3MNA16319 RH SAB 59 1FM5K8FW4MNA11467 LH SAB 60 1FM5K8FW4MNA11582 LH SAB 61 1FM5K8FW5MNA11414 LH SAB 62 1FM5K8FW6MNA11454 LH SAB 63 1FM5K8FW6MNA11602 LH SAB 64 1FM5K8FW7MNA11589 LH SAB 65 1FM5K8FW8MNA11357 LH SAB 66 1FM5K8FW8MNA11410 LH SAB 67 1FM5K8FW8MNA11553 LH SAB 68 1FM5K8FW8MNA11651 LH SAB 69 1FM5K8FW9MNA11125 LH SAB 70 1FM5K8FW9MNA11383 LH SAB 71 1FM5K8FW9MNA13957 RH SAB 72 1FM5K8FWXMNA11702 LH SAB 73 1FM5K8GC0MGB21151 RH SAB 74 1FM5K8GC0MGB22137 LH SAB 75 1FM5K8GC0MGB26009 LH SAB 76 1FM5K8GC0MGB30464 RH SAB 77 1FM5K8GC0MGB33218 RH SAB 78 1FM5K8GC0MGB40766 LH SAB 79 1FM5K8GC0MGB56773 RH SAB 80 1FM5K8GC1MGA75832 LH SAB 81 1FM5K8GC1MGB08537 LH SAB 82 1FM5K8GC1MGB08683 LH SAB 83 1FM5K8GC1MGB08828 LH SAB 84 1FM5K8GC1MGB09123 LH SAB 85 1FM5K8GC1MGB12216 LH SAB 86 1FM5K8GC1MGB16301 LH SAB 87 1FM5K8GC1MGB17013 LH SAB 88 1FM5K8GC1MGB18128 LH SAB 89 1FM5K8GC1MGB18145 RH SAB 90 1FM5K8GC1MGB18159 LH SAB # VIN Repair Action Explorer Vehicles 91 1FM5K8GC1MGB19084 LH SAB 92 1FM5K8GC1MGB26875 LH SAB 93 1FM5K8GC1MGB31252 RH SAB 94 1FM5K8GC2MGB10085 LH SAB 95 1FM5K8GC2MGB13939 LH SAB 96 1FM5K8GC2MGB17604 RH SAB 97 1FM5K8GC2MGB19031 LH SAB 98 1FM5K8GC2MGB33138 RH SAB 99 1FM5K8GC2MGB41031 RH SAB 100 1FM5K8GC2MGB47962 RH SAB 101 1FM5K8GC3MGB09298 LH SAB 102 1FM5K8GC3MGB11648 LH SAB 103 1FM5K8GC3MGB13268 RH SAB 104 1FM5K8GC3MGB16414 LH SAB 105 1FM5K8GC3MGB18969 LH SAB 106 1FM5K8GC3MGB23783 LH SAB 107 1FM5K8GC3MGB28224 LH SAB 108 1FM5K8GC4MGB08354 LH SAB 109 1FM5K8GC4MGB08483 LH SAB 110 1FM5K8GC4MGB10623 LH SAB 111 1FM5K8GC4MGB14252 LH SAB 112 1FM5K8GC4MGB17989 RH SAB 113 1FM5K8GC4MGB18026 LH SAB 114 1FM5K8GC4MGB25042 LH SAB 115 1FM5K8GC4MGB44285 LH SAB 116 1FM5K8GC4MGB47865 RH SAB 117 1FM5K8GC4MGB47879 RH SAB 118 1FM5K8GC5MGB13255 RH SAB 119 1FM5K8GC5MGB16916 LH SAB 120 1FM5K8GC5MGB20643 RH SAB 121 1FM5K8GC5MGB21212 LH SAB 122 1FM5K8GC5MGB23820 LH SAB 123 1FM5K8GC5MGB23994 LH SAB 124 1FM5K8GC5MGB39063 RH SAB 125 1FM5K8GC5MGB50399 RH SAB 126 1FM5K8GC6MGA90181 LH SAB 127 1FM5K8GC6MGB09022 RH SAB 128 1FM5K8GC6MGB11188 LH SAB 129 1FM5K8GC6MGB11479 LH SAB 130 1FM5K8GC6MGB16424 LH SAB 131 1FM5K8GC6MGB17881 LH SAB 132 1FM5K8GC6MGB19629 LH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 3 of 8 # VIN Repair Action Explorer Vehicles 133 1FM5K8GC6MGB23745 LH SAB 134 1FM5K8GC6MGB33210 RH SAB 135 1FM5K8GC6MGB37774 RH SAB 136 1FM5K8GC6MGB50329 RH SAB 137 1FM5K8GC7MGB10342 LH SAB 138 1FM5K8GC7MGB18148 LH SAB 139 1FM5K8GC7MGB24922 LH SAB 140 1FM5K8GC7MGB30526 RH SAB 141 1FM5K8GC7MGB44426 RH SAB 142 1FM5K8GC7MGB60061 RH SAB 143 1FM5K8GC8MGB08986 LH SAB 144 1FM5K8GC8MGB12472 LH SAB 145 1FM5K8GC8MGB17042 RH SAB 146 1FM5K8GC8MGB19258 LH SAB 147 1FM5K8GC8MGB22046 LH SAB 148 1FM5K8GC8MGB22404 LH SAB 149 1FM5K8GC8MGB32673 RH SAB 150 1FM5K8GC8MGB32950 RH SAB 151 1FM5K8GC8MGB57167 RH SAB 152 1FM5K8GC8MGB59338 RH SAB 153 1FM5K8GC8MGB59906 RH SAB 154 1FM5K8GC9MGB09113 LH SAB 155 1FM5K8GC9MGB19088 RH SAB 156 1FM5K8GC9MGB19978 LH SAB 157 1FM5K8GC9MGB24078 LH SAB 158 1FM5K8GC9MGB32553 LH SAB 159 1FM5K8GC9MGB47909 RH SAB 160 1FM5K8GC9MGB47943 RH SAB 161 1FM5K8GC9MGB57016 RH SAB 162 1FM5K8GCXMGB08357 RH SAB 163 1FM5K8GCXMGB11016 LH SAB 164 1FM5K8GCXMGB20542 LH SAB 165 1FM5K8GCXMGB45263 LH SAB 166 1FM5K8HC0MGB26977 LH SAB 167 1FM5K8HC0MGB32357 LH SAB 168 1FM5K8HC1MGB08813 LH SAB 169 1FM5K8HC1MGB21271 RH SAB 170 1FM5K8HC1MGB27541 RH SAB 171 1FM5K8HC1MGB57915 RH SAB 172 1FM5K8HC2MGB08996 LH SAB 173 1FM5K8HC2MGB16256 LH SAB 174 1FM5K8HC2MGB30688 RH SAB # VIN Repair Action Explorer Vehicles 175 1FM5K8HC2MGB44316 RH SAB 176 1FM5K8HC3MGB22034 LH SAB 177 1FM5K8HC4MGB27534 RH SAB 178 1FM5K8HC4MGB30692 RH SAB 179 1FM5K8HC4MGB42566 RH SAB 180 1FM5K8HC5MGB29602 LH SAB 181 1FM5K8HC6MGA79244 RH SAB 182 1FM5K8HC6MGB21914 LH SAB 183 1FM5K8HC6MGB31598 RH SAB 184 1FM5K8HC9MGB44104 LH SAB 185 1FM5K8LC4MGB25032 LH SAB 186 1FMSK7BH0MGB19805 LH SAB 187 1FMSK7BH1MGA81548 LH SAB 188 1FMSK7BH3MGB21080 LH SAB 189 1FMSK7BH3MGB24691 LH SAB 190 1FMSK7BH4MGA81771 LH SAB 191 1FMSK7BH5MGA82329 LH SAB 192 1FMSK7BH6MGA82033 LH SAB 193 1FMSK7BH8MGB22838 LH SAB 194 1FMSK7BH9MGA78834 LH SAB 195 1FMSK7BH9MGB00881 LH SAB 196 1FMSK7DH0MGA77276 LH SAB 197 1FMSK7DH0MGA99441 LH SAB 198 1FMSK7DH0MGB12222 LH SAB 199 1FMSK7DH0MGB60156 LH SAB 200 1FMSK7DH1MGB01665 LH SAB 201 1FMSK7DH1MGB10897 RH SAB 202 1FMSK7DH1MGB11788 LH SAB 203 1FMSK7DH1MGB12374 LH SAB 204 1FMSK7DH1MGB12634 LH SAB 205 1FMSK7DH1MGB16375 LH SAB 206 1FMSK7DH1MGB16408 RH SAB 207 1FMSK7DH1MGB17638 LH SAB 208 1FMSK7DH1MGB20586 RH SAB 209 1FMSK7DH1MGB24220 LH SAB 210 1FMSK7DH1MGB40417 RH SAB 211 1FMSK7DH1MGB57475 RH SAB 212 1FMSK7DH2MGA78008 LH SAB 213 1FMSK7DH2MGA78560 LH SAB 214 1FMSK7DH2MGA81975 LH SAB 215 1FMSK7DH2MGA84018 LH SAB 216 1FMSK7DH2MGA99845 RH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 4 of 8 # VIN Repair Action Explorer Vehicles 217 1FMSK7DH2MGB12450 LH SAB 218 1FMSK7DH2MGB15283 LH SAB 219 1FMSK7DH2MGB20712 LH SAB 220 1FMSK7DH2MGB39552 LH SAB 221 1FMSK7DH2MGB43004 LH SAB 222 1FMSK7DH2MGB60515 RH SAB 223 1FMSK7DH3MGA83539 LH SAB 224 1FMSK7DH3MGB11372 LH SAB 225 1FMSK7DH3MGB12120 LH SAB 226 1FMSK7DH3MGB15759 LH SAB 227 1FMSK7DH3MGB20119 LH SAB 228 1FMSK7DH3MGB21142 LH SAB 229 1FMSK7DH3MGB31718 RH SAB 230 1FMSK7DH3MGB40547 RH SAB 231 1FMSK7DH3MGB43691 RH SAB 232 1FMSK7DH4MGA81928 LH SAB 233 1FMSK7DH4MGA99653 LH SAB 234 1FMSK7DH4MGB12000 LH SAB 235 1FMSK7DH4MGB12420 LH SAB 236 1FMSK7DH4MGB12899 LH SAB 237 1FMSK7DH4MGB15284 LH SAB 238 1FMSK7DH4MGB15401 RH SAB 239 1FMSK7DH4MGB16337 RH SAB 240 1FMSK7DH4MGB28195 LH SAB 241 1FMSK7DH4MGB28990 RH SAB 242 1FMSK7DH4MGB44297 LH SAB 243 1FMSK7DH4MGB44896 LH SAB 244 1FMSK7DH5MGA77113 RH SAB 245 1FMSK7DH5MGA82439 RH SAB 246 1FMSK7DH5MGA99726 LH SAB 247 1FMSK7DH5MGB12460 LH SAB 248 1FMSK7DH5MGB16184 LH SAB 249 1FMSK7DH5MGB16346 LH SAB 250 1FMSK7DH5MGB33292 RH SAB 251 1FMSK7DH5MGB40162 LH SAB 252 1FMSK7DH5MGB42946 LH SAB 253 1FMSK7DH5MGB43790 RH SAB 254 1FMSK7DH5MGB44924 LH SAB 255 1FMSK7DH6MGA81574 LH SAB 256 1FMSK7DH6MGA83955 LH SAB 257 1FMSK7DH6MGB00009 LH SAB 258 1FMSK7DH6MGB11575 LH SAB # VIN Repair Action Explorer Vehicles 259 1FMSK7DH6MGB11690 LH SAB 260 1FMSK7DH6MGB16128 LH SAB 261 1FMSK7DH6MGB39649 RH SAB 262 1FMSK7DH6MGB48948 RH SAB 263 1FMSK7DH7MGA68459 LH SAB 264 1FMSK7DH7MGA81843 LH SAB 265 1FMSK7DH7MGA82068 LH SAB 266 1FMSK7DH7MGB11519 LH SAB 267 1FMSK7DH7MGB11603 RH SAB 268 1FMSK7DH7MGB12878 LH SAB 269 1FMSK7DH7MGB16669 LH SAB 270 1FMSK7DH7MGB21077 LH SAB 271 1FMSK7DH7MGB25825 RH SAB 272 1FMSK7DH7MGB28806 RH SAB 273 1FMSK7DH7MGB43242 RH SAB 274 1FMSK7DH7MGB43595 LH SAB 275 1FMSK7DH8MGA78000 LH SAB 276 1FMSK7DH8MGA78370 LH SAB 277 1FMSK7DH8MGB11741 LH SAB 278 1FMSK7DH8MGB12002 RH SAB 279 1FMSK7DH8MGB15403 LH SAB 280 1FMSK7DH8MGB15479 LH SAB 281 1FMSK7DH8MGB20648 LH SAB 282 1FMSK7DH8MGB24182 LH SAB 283 1FMSK7DH8MGB40415 LH SAB 284 1FMSK7DH8MGB44836 LH SAB 285 1FMSK7DH9MGA81343 RH SAB 286 1FMSK7DH9MGA81536 LH SAB 287 1FMSK7DH9MGB01896 LH SAB 288 1FMSK7DH9MGB11585 LH SAB 289 1FMSK7DH9MGB11988 RH SAB 290 1FMSK7DH9MGB14258 LH SAB 291 1FMSK7DH9MGB21078 LH SAB 292 1FMSK7DH9MGB28063 LH SAB 293 1FMSK7DH9MGB40102 LH SAB 294 1FMSK7DH9MGB40486 LH SAB 295 1FMSK7DH9MGB45073 LH SAB 296 1FMSK7DHXMGA77396 RH SAB 297 1FMSK7DHXMGA83473 RH SAB 298 1FMSK7DHXMGB01583 LH SAB 299 1FMSK7DHXMGB11580 LH SAB 300 1FMSK7DHXMGB17704 RH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 5 of 8 # VIN Repair Action Explorer Vehicles 301 1FMSK7DHXMGB44935 LH SAB 302 1FMSK7FH0MGB03470 LH SAB 303 1FMSK7FH1MGA99557 LH SAB 304 1FMSK7FH1MGB20696 LH SAB 305 1FMSK7FH2MGB03910 LH SAB 306 1FMSK7FH2MGB20089 LH SAB 307 1FMSK7FH2MGB20738 LH SAB 308 1FMSK7FH3MGB08100 LH SAB 309 1FMSK7FH3MGB20036 LH SAB 310 1FMSK7FH3MGB20750 LH SAB 311 1FMSK7FH3MGB23924 LH SAB 312 1FMSK7FH3MGB67096 RH SAB 313 1FMSK7FH4MGB17260 LH SAB 314 1FMSK7FH4MGB23771 LH SAB 315 1FMSK7FH4MGB36407 RH SAB 316 1FMSK7FH5MGB11936 LH SAB 317 1FMSK7FH5MGB23925 LH SAB 318 1FMSK7FH5MGB23956 LH SAB 319 1FMSK7FH5MGB34049 RH SAB 320 1FMSK7FH5MGB45830 LH SAB 321 1FMSK7FH6MGA55649 LH SAB 322 1FMSK7FH6MGB03098 LH SAB 323 1FMSK7FH6MGB12285 RH SAB 324 1FMSK7FH6MGB23853 LH SAB 325 1FMSK7FH6MGB40278 LH SAB 326 1FMSK7FH7MGB03885 LH SAB 327 1FMSK7FH7MGB04051 LH SAB 328 1FMSK7FH8MGB01840 RH SAB 329 1FMSK7FH8MGB03720 LH SAB 330 1FMSK7FH8MGB07220 LH SAB 331 1FMSK7FH8MGB20792 LH SAB 332 1FMSK7FH8MGB70074 RH SAB 333 1FMSK7FH9MGA99600 RH SAB 334 1FMSK7FH9MGB06139 LH SAB 335 1FMSK7FH9MGB07260 LH SAB 336 1FMSK7FH9MGB36418 RH SAB 337 1FMSK7FHXMGB36377 RH SAB 338 1FMSK7FHXMGB37030 RH SAB 339 1FMSK8BH9MGB24684 LH SAB 340 1FMSK8BHXMGB29523 LH SAB 341 1FMSK8DH0MGA83648 LH SAB 342 1FMSK8DH0MGA90339 LH SAB # VIN Repair Action Explorer Vehicles 343 1FMSK8DH0MGB10282 LH SAB 344 1FMSK8DH0MGB13456 LH SAB 345 1FMSK8DH0MGB17023 RH SAB 346 1FMSK8DH0MGB19578 LH SAB 347 1FMSK8DH0MGB20164 RH SAB 348 1FMSK8DH0MGB21881 LH SAB 349 1FMSK8DH0MGB22416 LH SAB 350 1FMSK8DH0MGB27423 RH SAB 351 1FMSK8DH0MGB38695 RH SAB 352 1FMSK8DH0MGB42455 LH SAB 353 1FMSK8DH0MGB44027 RH SAB 354 1FMSK8DH1MGA62159 RH SAB 355 1FMSK8DH1MGA76529 RH SAB 356 1FMSK8DH1MGA80709 RH SAB 357 1FMSK8DH1MGA90351 LH SAB 358 1FMSK8DH1MGB11117 LH SAB 359 1FMSK8DH1MGB18195 LH SAB 360 1FMSK8DH1MGB19914 LH SAB 361 1FMSK8DH1MGB20349 LH SAB 362 1FMSK8DH1MGB21890 LH SAB 363 1FMSK8DH1MGB22196 LH SAB 364 1FMSK8DH1MGB22280 LH SAB 365 1FMSK8DH1MGB22361 LH SAB 366 1FMSK8DH1MGB22490 LH SAB 367 1FMSK8DH1MGB23445 LH SAB 368 1FMSK8DH1MGB23459 RH SAB 369 1FMSK8DH1MGB24076 LH SAB 370 1FMSK8DH1MGB30976 RH SAB 371 1FMSK8DH1MGB42450 LH SAB 372 1FMSK8DH2MGA59299 LH SAB 373 1FMSK8DH2MGA63630 LH SAB 374 1FMSK8DH2MGA76569 LH SAB 375 1FMSK8DH2MGB14480 RH SAB 376 1FMSK8DH2MGB16651 LH SAB 377 1FMSK8DH2MGB16892 LH SAB 378 1FMSK8DH2MGB20411 LH SAB 379 1FMSK8DH2MGB23311 RH SAB 380 1FMSK8DH2MGB23454 LH SAB 381 1FMSK8DH2MGB37693 RH SAB 382 1FMSK8DH2MGB41968 LH SAB 383 1FMSK8DH2MGB60312 RH SAB 384 1FMSK8DH3MGA67105 RH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 6 of 8 # VIN Repair Action Explorer Vehicles 385 1FMSK8DH3MGA76659 LH SAB 386 1FMSK8DH3MGA93848 RH SAB 387 1FMSK8DH3MGA97253 LH SAB 388 1FMSK8DH3MGB00345 LH SAB 389 1FMSK8DH3MGB01284 LH SAB 390 1FMSK8DH3MGB02158 LH SAB 391 1FMSK8DH3MGB08283 LH SAB 392 1FMSK8DH3MGB09921 RH SAB 393 1FMSK8DH3MGB12849 RH SAB 394 1FMSK8DH3MGB13659 LH SAB 395 1FMSK8DH3MGB13743 LH SAB 396 1FMSK8DH3MGB18814 LH SAB 397 1FMSK8DH3MGB19302 LH SAB 398 1FMSK8DH3MGB19722 LH SAB 399 1FMSK8DH3MGB23477 LH SAB 400 1FMSK8DH3MGB23589 RH SAB 401 1FMSK8DH3MGB26962 LH SAB 402 1FMSK8DH3MGB33250 RH SAB 403 1FMSK8DH4MGA54296 LH SAB 404 1FMSK8DH4MGA61720 RH SAB 405 1FMSK8DH4MGA66111 LH SAB 406 1FMSK8DH4MGA89145 LH SAB 407 1FMSK8DH4MGA93809 RH SAB 408 1FMSK8DH4MGB00855 LH SAB 409 1FMSK8DH4MGB08275 LH SAB 410 1FMSK8DH4MGB08745 LH SAB 411 1FMSK8DH4MGB10270 LH SAB 412 1FMSK8DH4MGB10544 LH SAB 413 1FMSK8DH4MGB11466 RH SAB 414 1FMSK8DH4MGB17588 LH SAB 415 1FMSK8DH4MGB19440 RH SAB 416 1FMSK8DH4MGB22144 LH SAB 417 1FMSK8DH4MGB22175 LH SAB 418 1FMSK8DH4MGB23469 LH SAB 419 1FMSK8DH4MGB29305 RH SAB 420 1FMSK8DH4MGB56410 RH SAB 421 1FMSK8DH5MGA73312 LH SAB 422 1FMSK8DH5MGA89526 RH SAB 423 1FMSK8DH5MGB00637 LH SAB 424 1FMSK8DH5MGB04509 LH SAB 425 1FMSK8DH5MGB08320 LH SAB 426 1FMSK8DH5MGB08351 RH SAB # VIN Repair Action Explorer Vehicles 427 1FMSK8DH5MGB09192 LH SAB 428 1FMSK8DH5MGB09824 LH SAB 429 1FMSK8DH5MGB10312 LH SAB 430 1FMSK8DH5MGB14764 LH SAB 431 1FMSK8DH5MGB16921 LH SAB 432 1FMSK8DH5MGB17440 LH SAB 433 1FMSK8DH5MGB18796 LH SAB 434 1FMSK8DH5MGB19205 RH SAB 435 1FMSK8DH5MGB19656 RH SAB 436 1FMSK8DH5MGB22430 LH SAB 437 1FMSK8DH5MGB22525 LH SAB 438 1FMSK8DH6MGA54753 RH SAB 439 1FMSK8DH6MGA80415 RH SAB 440 1FMSK8DH6MGA97117 LH SAB 441 1FMSK8DH6MGB08570 RH SAB 442 1FMSK8DH6MGB14353 LH SAB 443 1FMSK8DH6MGB21898 LH SAB 444 1FMSK8DH6MGB21934 LH SAB 445 1FMSK8DH6MGB22095 LH SAB 446 1FMSK8DH6MGB23229 LH SAB 447 1FMSK8DH6MGB23490 LH SAB 448 1FMSK8DH6MGB24140 LH SAB 449 1FMSK8DH7MGA79838 LH SAB 450 1FMSK8DH7MGA95408 LH SAB 451 1FMSK8DH7MGB00218 LH SAB 452 1FMSK8DH7MGB08318 LH SAB 453 1FMSK8DH7MGB08612 LH SAB 454 1FMSK8DH7MGB10280 RH SAB 455 1FMSK8DH7MGB14734 LH SAB 456 1FMSK8DH7MGB17844 LH SAB 457 1FMSK8DH7MGB19514 RH SAB 458 1FMSK8DH7MGB20386 LH SAB 459 1FMSK8DH7MGB22168 LH SAB 460 1FMSK8DH7MGB23174 RH SAB 461 1FMSK8DH7MGB41688 LH SAB 462 1FMSK8DH7MGB42338 RH SAB 463 1FMSK8DH7MGB56093 RH SAB 464 1FMSK8DH8MGB10241 LH SAB 465 1FMSK8DH8MGB10384 LH SAB 466 1FMSK8DH8MGB10689 LH SAB 467 1FMSK8DH8MGB11065 LH SAB 468 1FMSK8DH8MGB11664 LH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 7 of 8 # VIN Repair Action Explorer Vehicles 469 1FMSK8DH8MGB20249 LH SAB 470 1FMSK8DH8MGB30585 LH SAB 471 1FMSK8DH8MGB41490 RH SAB 472 1FMSK8DH8MGB42302 RH SAB 473 1FMSK8DH8MGB44308 RH SAB 474 1FMSK8DH9MGB09163 LH SAB 475 1FMSK8DH9MGB10555 LH SAB 476 1FMSK8DH9MGB19627 LH SAB 477 1FMSK8DH9MGB20177 LH SAB 478 1FMSK8DH9MGB20406 LH SAB 479 1FMSK8DH9MGB23175 RH SAB 480 1FMSK8DH9MGB23550 LH SAB 481 1FMSK8DH9MGB30594 LH SAB 482 1FMSK8DH9MGB38324 LH SAB 483 1FMSK8DH9MGB38615 RH SAB 484 1FMSK8DH9MGB42454 RH SAB 485 1FMSK8DHXMGA62130 RH SAB 486 1FMSK8DHXMGB09706 LH SAB 487 1FMSK8DHXMGB18812 LH SAB 488 1FMSK8DHXMGB19040 RH SAB 489 1FMSK8DHXMGB23248 LH SAB 490 1FMSK8DHXMGB23606 LH SAB 491 1FMSK8DHXMGB25727 RH SAB 492 1FMSK8DHXMGB30216 LH SAB 493 1FMSK8DHXMGB31009 LH SAB 494 1FMSK8DHXMGB42446 LH SAB 495 1FMSK8DHXMGB42608 RH SAB 496 1FMSK8DHXMGB42818 RH SAB 497 1FMSK8FH0MGA98292 LH SAB 498 1FMSK8FH0MGB03295 LH SAB 499 1FMSK8FH0MGB03538 LH SAB 500 1FMSK8FH0MGB03748 LH SAB 501 1FMSK8FH0MGB06861 LH SAB 502 1FMSK8FH0MGB07671 LH SAB 503 1FMSK8FH0MGB07802 LH SAB 504 1FMSK8FH0MGB20498 LH SAB 505 1FMSK8FH0MGB45482 RH SAB 506 1FMSK8FH1MGB03578 LH SAB 507 1FMSK8FH1MGB03807 LH SAB 508 1FMSK8FH1MGB06593 LH SAB 509 1FMSK8FH1MGB11809 LH SAB 510 1FMSK8FH1MGB19392 LH SAB # VIN Repair Action Explorer Vehicles 511 1FMSK8FH1MGB19439 LH SAB 512 1FMSK8FH1MGB26455 LH SAB 513 1FMSK8FH1MGB69497 LH SAB 514 1FMSK8FH2MGB03296 LH SAB 515 1FMSK8FH2MGB03783 LH SAB 516 1FMSK8FH2MGB04058 LH SAB 517 1FMSK8FH2MGB07980 LH SAB 518 1FMSK8FH2MGB09129 LH SAB 519 1FMSK8FH2MGB33608 LH SAB 520 1FMSK8FH2MGB37447 RH SAB 521 1FMSK8FH3MGA98349 LH SAB 522 1FMSK8FH3MGB03792 LH SAB 523 1FMSK8FH3MGB03856 LH SAB 524 1FMSK8FH3MGB06594 LH SAB 525 1FMSK8FH3MGB15831 LH SAB 526 1FMSK8FH3MGB18907 LH SAB 527 1FMSK8FH3MGB19314 LH SAB 528 1FMSK8FH3MGB24030 LH SAB 529 1FMSK8FH3MGB25128 RH SAB 530 1FMSK8FH3MGB67167 LH SAB 531 1FMSK8FH4MGB07320 LH SAB 532 1FMSK8FH4MGB08662 RH SAB 533 1FMSK8FH4MGB09696 LH SAB 534 1FMSK8FH4MGB19029 RH SAB 535 1FMSK8FH4MGB23338 LH SAB 536 1FMSK8FH4MGB26658 LH SAB 537 1FMSK8FH4MGB39460 RH SAB 538 1FMSK8FH4MGB41810 LH SAB 539 1FMSK8FH5MGA98305 LH SAB 540 1FMSK8FH5MGA98403 LH SAB 541 1FMSK8FH5MGB03566 LH SAB 542 1FMSK8FH5MGB03857 LH SAB 543 1FMSK8FH5MGB05849 LH SAB 544 1FMSK8FH5MGB06855 LH SAB 545 1FMSK8FH5MGB07617 LH SAB 546 1FMSK8FH5MGB07780 LH SAB 547 1FMSK8FH5MGB19248 RH SAB 548 1FMSK8FH5MGB26541 LH SAB 549 1FMSK8FH5MGB34221 RH SAB 550 1FMSK8FH5MGB47678 RH SAB 551 1FMSK8FH5MGB55635 RH SAB 552 1FMSK8FH5MGB69664 RH SAB  Copyright 2020 Ford Motor Company 21C19 – ATTACHMENT IV Page 8 of 8 # VIN Repair Action Explorer Vehicles 553 1FMSK8FH6MGA96885 LH SAB 554 1FMSK8FH6MGA98197 LH SAB 555 1FMSK8FH6MGB00692 LH SAB 556 1FMSK8FH6MGB06847 LH SAB 557 1FMSK8FH6MGB06881 LH SAB 558 1FMSK8FH6MGB07738 LH SAB 559 1FMSK8FH6MGB08176 LH SAB 560 1FMSK8FH6MGB18867 LH SAB 561 1FMSK8FH6MGB23728 LH SAB 562 1FMSK8FH6MGB26564 LH SAB 563 1FMSK8FH6MGB36608 RH SAB 564 1FMSK8FH6MGB37368 LH SAB 565 1FMSK8FH7MGA96880 LH SAB 566 1FMSK8FH7MGA96894 LH SAB 567 1FMSK8FH7MGB03780 LH SAB 568 1FMSK8FH7MGB07702 LH SAB 569 1FMSK8FH7MGB26542 LH SAB 570 1FMSK8FH7MGB43860 LH SAB 571 1FMSK8FH8MGA97018 LH SAB 572 1FMSK8FH8MGA97021 LH SAB 573 1FMSK8FH8MGB03559 LH SAB 574 1FMSK8FH8MGB03867 LH SAB 575 1FMSK8FH8MGB07658 LH SAB 576 1FMSK8FH8MGB07661 LH SAB 577 1FMSK8FH8MGB19020 RH SAB 578 1FMSK8FH8MGB19213 LH SAB 579 1FMSK8FH8MGB23066 RH SAB 580 1FMSK8FH9MGB07796 LH SAB 581 1FMSK8FH9MGB08009 LH SAB 582 1FMSK8FH9MGB08799 LH SAB 583 1FMSK8FH9MGB18927 LH SAB 584 1FMSK8FH9MGB18944 LH SAB 585 1FMSK8FH9MGB19740 LH SAB 586 1FMSK8FH9MGB25733 RH SAB 587 1FMSK8FH9MGB69523 LH SAB 588 1FMSK8FHXMGA98204 LH SAB 589 1FMSK8FHXMGB05913 LH SAB 590 1FMSK8FHXMGB07922 LH SAB 591 1FMSK8FHXMGB08858 RH SAB 592 1FMSK8FHXMGB09539 LH SAB 593 1FMSK8FHXMGB16412 LH SAB 594 1FMSK8FHXMGB18872 LH SAB # VIN Repair Action Explorer Vehicles 595 1FMSK8FHXMGB19021 RH SAB 596 1FMSK8FHXMGB20301 LH SAB 597 1FMSK8FHXMGB44632 LH SAB 598 1FMSK8FHXMGB71278 RH SAB 599 WF02K8GY1MNA12941 RH SAB 600 WF02K8GY5MNA10156 RH SAB 601 WF02K8GY6MNA13082 RH SAB 602 WF02K8GY7MNA13009 RH SAB 603 WF02K8GY9MNA10936 RH SAB 604 WF02K8HY0MNA10015 LH SAB 605 WF02K8HY0MNA10161 RH SAB 606 WF02K8HY1MNA07866 RH SAB 607 WF02K8HY1MNA09875 LH SAB 608 WF02K8HY2MNA10355 LH SAB 609 WF02K8HY3MNA09876 LH SAB 610 WF02K8HY4MNA06050 RH SAB 611 WF02K8HY4MNA07926 RH SAB 612 WF02K8HY5MNA06090 RH SAB 613 WF02K8HY6MNA07863 RH SAB 614 WF02K8HY6MNA10357 LH SAB 615 WF02K8HY7MNA10089 LH SAB 616 WF02K8HY8MNA06309 RH SAB 617 WF02K8HY8MNA09257 RH SAB 618 WF02K8HY8MNA09260 RH SAB 619 WF02K8HY8MNA10019 LH SAB 620 WF02K8HY8MNA10179 RH SAB 621 WF02K8HY9MNA06335 RH SAB 622 WF02K8HY9MNA09252 RH SAB 623 WF02K8HYXMNA10068 LH SAB  Copyright 2020 Ford Motor Company**************************************************************************************************************January, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C19 – Seat Side Airbag (SAB) Attachment Studs What is the issue? On your vehicle, the attachment studs on one of the seat side airbags (SAB) may detach during deployment preventing the SAB from fully inflating or positioning correctly. If the SAB does not fully inflate or position correctly, it may increase the risk of injury in a crash event that necessitates a SAB deployment. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: owner.ford.com. Thank you for your attention to this very important matter. Enero de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Explorer las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C19 – Birlos de unión de la bolsa lateral de aire del asiento (SAB) ¿Cuál es el problema? Es posible que los birlos de sujeción de una de las bolsas de aire laterales del asiento (SAB) de su vehículo se desprendan durante el despliegue, lo cual impide que la SAB se infle completamente o se posicione correctamente. Si la SAB no se infla por completo o no se posiciona correctamente, podría aumentar el riesgo de sufrir lesiones en caso de choque que requiera el despliegue de SAB. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000057 / 113 / 57 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0306939 A / 000000000000057 / 57 ùù**************************************************************************************************************September 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C19 / NHTSA Recall 21V652 2021 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 214 Dynamic performance requirements Section 7.2.5 and Section 9.2.1 and 9.2.2. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the attachment studs on one of the seat side airbags (SAB) may detach during deployment preventing the SAB from fully inflating or positioning correctly. What is the risk? If the SAB does not fully inflate or position correctly, it may increase the risk of injury in a crash event that necessitates a SAB deployment. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the suspect SAB in your vehicle free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21C19. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V652. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C19 / Campaña 21V652 de la NHTSA 2021 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN antes mencionado, no cumple con la Norma federal de seguridad de vehículos de motor (FMVSS) 214 Requisitos de desempeño dinámico Sección 7.2.5 y Sección 9.2.1 y 9.2.2. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que los birlos de sujeción de una de las bolsas de aire laterales del asiento (SAB) de su vehículo se desprendan durante el despliegue, lo cual impide que la SAB se infle completamente o se posicione correctamente. ¿Qué riesgo existe? Si la SAB no se infla por completo o no se posiciona correctamente, podría aumentar el riesgo de sufrir lesiones en caso de choque que requiera el despliegue de SAB. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar la SAB defectuosa de su vehículo sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21C19. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Septiembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V652 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente September 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C19 / NHTSA Recall 21V652 2021 Aviator Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 214 Dynamic performance requirements Section 7.2.5 and Section 9.2.1 and 9.2.2. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the driver seat side airbag (SAB) attachment studs may detach during a deployment preventing the SAB from fully inflating or positioning correctly. What is the risk? If the SAB does not fully inflate or position correctly, it may increase the risk of injury in a crash event that necessitates a SAB deployment. What will Lincoln and your dealer do? The Lincoln Motor Company has authorized your dealer to replace the suspect SAB in your vehicle free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Recall 21C19. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access owner.lincoln.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery* both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincoln.com. *Complimentary Lincoln Pickup & Delivery Service is available for all 2017 model year and newer Lincoln vehicles within the 4-year/50,000 mile New Vehicle Limited Warranty. Contact your preferred dealer for important details. Mileage limitations may apply. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.lincoln.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V652. Thank you for your attention to this important matter. The Lincoln Motor Company * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C19 / Campaña 21V652 de la NHTSA 2021 Aviator Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha determinado que su vehículo, con el VIN antes mencionado, no cumple con la Norma federal de seguridad de vehículos de motor (FMVSS) 214 Requisitos de desempeño dinámico Sección 7.2.5 y Sección 9.2.1 y 9.2.2. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que los birlos de sujeción de la bolsa de aire lateral del asiento del conductor (SAB) de su vehículo se desprendan al desplegarse, lo cual impide que la SAB se infle completamente o se posicione correctamente. ¿Qué riesgo existe? Si la SAB no se infla por completo o no se posiciona correctamente, podría aumentar el riesgo de sufrir lesiones en caso de choque que requiera el despliegue de SAB. ¿Qué harán Lincoln y su distribuidor? The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar la SAB defectuosa en su vehículo sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 21C19. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.lincoln.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Septiembre de 2021 The Lincoln Motor Company P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de retiro y entrega*, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com. *El servicio complementario de retiro y entrega de Lincoln se encuentra disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para obtener detalles importantes, póngase en contacto con el distribuidor de su preferencia. Podrían aplicar límites de millaje. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V652 de la NHTSA. Gracias por su atención en este asunto sumamente importante. The Lincoln Motor Company**************************************************************************************************************
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