| “This site contains affiliate links for which OEMDTC may be compensated” |
May 29, 2021 NHTSA CAMPAIGN NUMBER: 21V407000
Damaged Steering Gear May Cause Steering Loss
Loss of steering control can increase the risk of a crash.
NHTSA Campaign Number: 21V407
Manufacturer Ford
Motor Company
Components STEERING
Potential Number of Units Affected 220
Summary
Ford Motor Company (Ford) is recalling certain 2021 F-150 vehicles. The steering gear may have internal damage, which could result in difficulty steering, or the inability to rotate the steering wheel while driving.
Remedy
Owners are advised to not drive their vehicles until the repair is complete. Vehicles will be towed in for service, and dealers will remove and replace the steering gear, free of charge. Owner notification letters were mailed on June 4, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S28.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 | 2021 | Dearborn Truck | November 4, 2020 through May 20, 2021 |
| Kansas City | October 29, 2020 through April 15, 2021 |
THE VEHICLES IN THIS PROGRAM ARE NOT TO BE DRIVEN UNTIL THIS REPAIR HAS BEEN PERFORMED
When operating affected vehicles, it is possible that the steering may lock causing a complete loss of steering control. This may increase the risk of a crash.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an internal component of the steering gear may have been damaged during assembly. This damage to the steering gear may result in increased steering efforts and the potential to not be able to turn the steering wheel while driving, increasing the risk of a crash.
SERVICE ACTION
Before DRIVING, DEMONSTRATING, OR DELIVERING any new in-stock vehicles involved in this safety recall, dealers are to replace the steering gear. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Owners are advised not to drive the affected vehicles (see VIN list) until this repair has been completed. To assist vehicle owners to have this repair completed dealers are to:
- Proactively contact owners to instruct them to stop driving their vehicle
- Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see Rental Vehicles)
- Re-delivery of the owner’s vehicle after repairs have been completed Refer to the Vehicle Special Handling section for further details.
Note: Due to a limited supply of parts, initial parts ordering will be restricted to vehicles that are sold or have a signed sales contract.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 31, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 10 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 10 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| ML3Z-3504-G | Steering Gear | 1 | 1 |
| W716639-S439 | Steering Gear Mounting Bolt – Driver Side | 1 | 1 |
| Part Number | Description | Order Quantity | Claim Quantity |
W520215-S440  | Tie Rod End Nut | 1 | 2 |
| N808684-S101 | Steering Column Shaft Bolt | 1 | 1 |
| W716638-S439 | Steering Gear Mounting Bolt – Passenger Side | 1 | 1 |
CERTAIN 2021 MODEL YEAR F-150 VEHICLES-STEERING GEAR REPLACEMENT
SERVICE PROCEDURE
NOTE: Affected vehicles can be safely driven into the service department at walking speed. Close attention should be given to the amount of steering effort required to turn the steering wheel. It is possible that the steering wheel may lock in place while moving.
1. Remove and replace the steering gear. Please follow the Workshop Manual (WSM) procedures in Section 211-02.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-START
February 2022
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
Safety Recall 21S28 – Do NOT Drive Your F-150!
This notice applies to:
2021 F-150 Ford Truck
VIN:
Dear JOHN A. SAMPLE,
A safety recall repair has not been completed on your vehicle.
DO NOT DRIVE your vehicle until this repair has been
completed.
A component inside of your steering gear may have been
damaged during assembly, which could result in increased
steering effort and in some cases, the driver may be unable to
turn the vehicle. Either scenario can increase the risk of a
crash!
Please call your local Ford dealer today to schedule this 21S28 recall repair AND
to arrange for your vehicle to be towed to the dealership. The recall repair and
the towing fees are FREE!
To find a dealer near you, visit Ford.com/dealerships. If you have questions or concerns, please contact
our Ford Customer Relationship Center at 1-866-436-7332 and we will be happy to assist you.
Thank you for your attention to this important matter.
Ford Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
Febrero de 2022
Campaña de seguridad 21S28 – ¡NO maneje su F-150!
Este aviso se aplica a:
2021 F-150 Ford Truck
VIN:
Estimado JOHN A. SAMPLE:
En su vehículo no se ha realizado la reparación de la campaña
de seguridad. NO MANEJE su vehículo mientras no se haya
realizado esta reparación.
Un componente en el interior del engranaje de la dirección se
ha dañado durante el ensamble; esto podría traducirse en un
aumento del esfuerzo de la dirección y, en algunos casos, el
conductor no podrá girar el vehículo. Cualquiera de los
escenarios pueden aumentar el riesgo de choque!
Llame hoy mismo a su distribuidor Ford local para programar esta
reparación de la campaña 21S28 Y coordinar el remolque del vehículo
al distribuidor. ¡El costo de la reparación asociada a la campaña y el
remolque es GRATUITO!
Para encontrar un distribuidor cerca de usted, visite Ford.com/dealerships. Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros
representantes con gusto lo atenderá.
Gracias por su atención en este asunto sumamente importante.
Ford Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
*************************************************************************************************************
June 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S28 / NHTSA Recall 21V407
2021 F-150 Ford Truck
Your Vehicle Identification Number (VIN):
Do not drive your vehicle until recall 21S28 has been completed.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? The steering gear installed on your vehicle may have a damaged internal
component. The steering gear ball nut retainer may be cracked.
What is the risk? If the steering gear ball nut retainer is cracked, it can allow balls in the ball
nut assembly to displace and wedge, displacing the retainer. This damage to
the steering gear may result in increased steering efforts and the potential to
not be able to turn the steering wheel while driving, increasing the risk of a
crash.
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements or parts availability, your dealer may need
your vehicle for a longer period of time.
What should you do? Do not drive your vehicle until this steering gear repair is complete. Ford
has issued instructions to stop driving your vehicle under safety recall
21S28.
You should contact your dealer and arrange to have your vehicle towed to
the dealer (free of charge). Dealers will remove and replace the steering
gear assembly, free of charge. Provide the dealer with the VIN, which is
printed near your name at the beginning of this letter. Your dealer has been
instructed to tow your vehicle to the dealership and provide you with
alternate transportation while your vehicle is having the steering gear repair
completed.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 21V407.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 21S28 / Campaña 21V407 de la NHTSA
2021 F-150 Ford Truck
Número de identificación del vehículo (VIN):
No maneje el vehículo mientras no se haya realizado la campaña 21S28.
Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la
seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema? El engranaje de la dirección instalado en su vehículo podría tener un
componente interno dañado. El retenedor de la tuerca de bolas del
engranaje de la dirección podría estar agrietado.
¿Qué riesgo existe? Si el retenedor de la tuerca de bolas del engranaje de la dirección está
agrietado, podría permitir que las bolas en el ensamble de la tuerca de
bolas se desplacen y se acuñen, desplazando el retenedor. Este daño en el
engranaje de la dirección podría implicar mayores esfuerzos para manipular
la dirección y la posibilidad de no poder girar el engranaje de la dirección al
manejar, lo que aumenta el riesgo de sufrir un choque.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio o la
disponibilidad de piezas, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer? No maneje su vehículo mientras no se haya completado la reparación del
engranaje de la dirección. Para la campaña de seguridad 21S28, Ford ha
emitido instrucciones de no manejar el vehículo.
Deberá ponerse en contacto con su distribuidor para que este se encargue
de remolcar su vehículo (sin costo alguno). Los distribuidores retirarán y
reemplazarán el ensamble del engranaje de la dirección, sin costo alguno.
Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus
datos al comienzo de esta carta. Su distribuidor recibió las instrucciones de
remolcar su vehículo hasta el taller y ofrecerle un trasporte alternativo
mientras se realiza la reparación del engranaje de la dirección.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Junio de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos
tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya
no es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es:
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, póngase en
contacto con nuestro Centro de Información a Clientes de flotas al
1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con
gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet,
nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si aun así tiene problemas para reparar su vehículo en un periodo de
tiempo razonable o sin costo, puede escribir al Administrador de National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visitar NHTSA.gov. Referencia:
Campaña de seguridad 21V407 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
June 1, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S28
Certain 2021 Model Year F-150 Trucks
Steering Gear Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-150 2021
Dearborn Truck November 4, 2020 through May 20, 2021
Kansas City October 29, 2020 through April 15, 2021
Affected vehicles are identified in OASIS and Attachment IV VIN Lists. VINs will also be loaded to the
FSA VIN lists. This program involves 217 US vehicles.
THE VEHICLES IN THIS PROGRAM ARE NOT TO BE DRIVEN UNTIL THIS REPAIR HAS BEEN
PERFORMED
When operating affected vehicles, it is possible that the steering may lock causing a complete loss of
steering control. This may increase the risk of a crash.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, an internal component of the steering gear may have been damaged
during assembly. This damage to the steering gear may result in increased steering efforts and the
potential to not be able to turn the steering wheel while driving, increasing the risk of a crash.
SERVICE ACTION
Before DRIVING, DEMONSTRATING, OR DELIVERING any new in-stock vehicles involved in this
safety recall, dealers are to replace the steering gear. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
Owners are advised not to drive the affected vehicles (see VIN list) until this repair has been
completed. To assist vehicle owners to have this repair completed dealers are to:
Proactively contact owners to instruct them to stop driving their vehicle
Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see
Rental Vehicles)
Re-delivery of the owner’s vehicle after repairs have been completed
Refer to the Vehicle Special Handling section for further details.
Note: Due to a limited supply of parts, initial parts ordering will be restricted to vehicles that are sold
or have a signed sales contract.
Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 31, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Affected Vehicle VIN List
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 21S28
Certain 2021 Model Year F-150 Trucks
Steering Gear Replacement
OASIS ACTIVATION
OASIS was activated on May 29, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on May 29, 2021.
Owner names and addresses will be available by June 25, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has issued instructions to stop selling/delivering or driving used vehicles under this safety
recall. Owners should contact their dealer for an appointment to have their vehicles remedied
as soon as practicable. Immediately contact any of your affected customers whose vehicles
are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner
Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 10 days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 10 rental days is required from the
SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if
appropriate.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 21S28
Certain 2021 Model Year F-150 Trucks
Steering Gear Replacement
VEHICLE SPECIAL HANDLING
Dealers are authorized to claim up to a maximum combined value of $400 to provide unique services
for completing this program, including:
Vehicle towing to dealership (mandatory)
Vehicle re-delivery to the owner’s location after repairs have been completed
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S28 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
For Vehicle Special Handling, claim up to a maximum of $400. All Special Handling must be
on the same repair line the FSA is claimed. Claim Special Handling under Misc. Expense
Code “OTHER.”
Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 21S28
Certain 2021 Model Year F-150 Trucks
Steering Gear Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the steering gear assembly (Includes time to set
Front Toe) 21S28B 1.9 hours
Replace the steering gear assembly (Includes time to set
Front Toe and perform IPMA camera alignment) – Vehicles
Equipped with Lane Keep Assist ONLY
21S28C 2.3 hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for the parts required submit a VIN-specific Part Order contact via the SSSC Web
Contact Site. The Part Order should contain the VIN and signed sales contract.
Part Number Description Order
Quantity
Claim
Quantity
ML3Z-3504-G Steering Gear 1 1
W716639-S439 Steering Gear Mounting Bolt – Driver Side 1 1
Note: Due to a limited supply of parts, initial parts ordering will be restricted to vehicles that are sold
or have a signed sales contract.
Order the parts below through normal order processing channels:
Part Number Description Order
Quantity
Claim
Quantity
W520215-S440 Tie Rod End Nut 1 2
N808684-S101 Steering Column Shaft Bolt 1 1
W716638-S439 Steering Gear Mounting Bolt – Passenger Side 1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – DO NOT DRIVE VEHICLES
Safety Recall 21S28
Certain 2021 Model Year F-150 Trucks
Steering Gear Replacement
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
Inspect the replaced parts to verify the FSA repair was completed.
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
CERTAIN 2021 MODEL YEAR F-150 VEHICLES-STEERING GEAR
REPLACEMENT
SERVICE PROCEDURE
ATTACHMENT Ill
PAGE 1 OF 1
SAFETY RECALL 21S28
NOTE: Affected vehicles can be safely driven into the service department at walking speed. Close
attention should be given to the amount of steering effort required to turn the steering wheel.
It is possible that the steering wheel may lock in place while moving.
1. Remove and replace the steering gear. Please follow the Workshop Manual (WSM) procedures in
Section 211-02.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
*************************************************************************************************************
ATTACHMENT IV
VIN List
Page 1 of 11
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
*DO NOT DRIVE VEHICLES*
Safety Recall 21S28
Certain 2021 Model Year F-150 Trucks
Steering Gear Replacement
AFFECTED VEHICLES
The following table contains a list of affected VINs for FSA 21S28.
To search for a VIN:
– Press the Ctrl key and the F key simultaneously, insert the VIN, and then press ENTER.
– Or use the Search Function (magnifier icon) in the Menu bar above.
VIN Country
1FTEW1C54MKD02306 UNITED STATES
1FTEW1C57MKD05085 UNITED STATES
1FTEW1C83MFA27949 UNITED STATES
1FTEW1C88MKD00360 UNITED STATES
1FTEW1C8XMFA21985 UNITED STATES
1FTEW1CB7MKD61050 UNITED STATES
1FTEW1CB7MKD61601 UNITED STATES
1FTEW1CB8MFA20765 UNITED STATES
1FTEW1CB8MKD04145 UNITED STATES
1FTEW1CB9MKD02761 UNITED STATES
1FTEW1CP0MFA25454 UNITED STATES
1FTEW1CP2MFA08591 UNITED STATES
1FTEW1CP2MFB09114 UNITED STATES
1FTEW1CP3MFA99449 UNITED STATES
1FTEW1CP4MFA22024 UNITED STATES
1FTEW1CP5MFA27846 UNITED STATES
1FTEW1CP6MFB12971 UNITED STATES
1FTEW1CP6MFB41984 UNITED STATES
1FTEW1CP6MKD72097 UNITED STATES
1FTEW1CP7MFA22048 UNITED STATES
1FTEW1CP8MKD73218 UNITED STATES
1FTEW1CP9MFA27784 UNITED STATES
1FTEW1CP9MFB28730 UNITED STATES
1FTEW1CP9MFB39677 UNITED STATES
1FTEW1CPXMFB40675 UNITED STATES
1FTEW1EB1MKD58450 UNITED STATES
1FTEW1EBXMFB03479 UNITED STATES
1FTEW1EP0MFA27234 UNITED STATES
1FTEW1EP0MFA78720 UNITED STATES
1FTEW1EP0MFB03485 UNITED STATES
1FTEW1EP0MFB12607 UNITED STATES
1FTEW1EP0MKD01166 UNITED STATES
1FTEW1EP1MFA23807 UNITED STATES
1FTEW1EP1MFA24049 UNITED STATES
1FTEW1EP1MFA35987 UNITED STATES
1FTEW1EP1MFA55561 UNITED STATES
1FTEW1EP1MFA88981 UNITED STATES
1FTEW1EP2MFA19829 UNITED STATES
1FTEW1EP2MKD05431 UNITED STATES
1FTEW1EP3MFA22903 UNITED STATES
1FTEW1EP3MFA67307 UNITED STATES
1FTEW1EP3MKD02828 UNITED STATES
1FTEW1EP4MFA19587 UNITED STATES
1FTEW1EP4MFA68708 UNITED STATES
1FTEW1EP4MFB38384 UNITED STATES
1FTEW1EP4MKD00778 UNITED STATES
1FTEW1EP4MKD02790 UNITED STATES
1FTEW1EP4MKD68658 UNITED STATES
1FTEW1EP5MFA25589 UNITED STATES
1FTEW1EP5MFA28492 UNITED STATES
1FTEW1EP5MFB06155 UNITED STATES
1FTEW1EP5MFB13509 UNITED STATES
1FTEW1EP5MFB41343 UNITED STATES
1FTEW1EP5MKD01406 UNITED STATES
1FTEW1EP6MFA17646 UNITED STATES
1FTEW1EP6MFB41030 UNITED STATES
1FTEW1EP6MKD04296 UNITED STATES
1FTEW1EP7MFA23360 UNITED STATES
1FTEW1EP7MFA24475 UNITED STATES
1FTEW1EP7MFA29594 UNITED STATES
1FTEW1EP7MFA32320 UNITED STATES
1FTEW1EP8MFA07684 UNITED STATES
1FTEW1EP8MFA22895 UNITED STATES
1FTEW1EP8MFA26462 UNITED STATES
1FTEW1EP8MKD56481 UNITED STATES
1FTEW1EP9MFA24266 UNITED STATES
1FTEW1EP9MFB06403 UNITED STATES
1FTEW1EP9MFB17949 UNITED STATES
1FTEW1EP9MFB26540 UNITED STATES
1FTEW1EP9MFB36968 UNITED STATES
1FTEW1EP9MKD04308 UNITED STATES
1FTEW1EPXMFA24454 UNITED STATES
1FTEW1EPXMFA25605 UNITED STATES
1FTEW1EPXMFB03431 UNITED STATES
1FTEW1EPXMFB13313 UNITED STATES
1FTEW1EPXMFB35957 UNITED STATES
1FTEW1EPXMKD68759 UNITED STATES
1FTEX1CB2MFA03845 UNITED STATES
1FTEX1CB2MKD03019 UNITED STATES
1FTEX1CB3MKD02171 UNITED STATES
1FTEX1CB5MFA04259 UNITED STATES
1FTEX1CB9MFB02386 UNITED STATES
1FTEX1CB9MFB40149 UNITED STATES
1FTEX1CBXMFA04001 UNITED STATES
1FTEX1EB4MFA02337 UNITED STATES
1FTEX1EB4MKD01897 UNITED STATES
1FTEX1EB8MFB38471 UNITED STATES
1FTEX1EB8MKD02695 UNITED STATES
1FTEX1EBXMKD02696 UNITED STATES
1FTEX1EP3MFA13213 UNITED STATES
1FTEX1EP3MFB12341 UNITED STATES
1FTEX1EP5MFB76851 UNITED STATES
1FTEX1EP6MFA82803 UNITED STATES
1FTEX1EP7MFA23632 UNITED STATES
1FTEX1EP9MFA29741 UNITED STATES
1FTEX1EPXMFA27111 UNITED STATES
1FTFW1E50MFA21730 UNITED STATES
1FTFW1E50MFA37989 UNITED STATES
1FTFW1E50MFA87176 UNITED STATES
1FTFW1E50MFB00024 UNITED STATES
1FTFW1E50MFB03098 UNITED STATES
1FTFW1E50MFB08947 UNITED STATES
1FTFW1E50MKD01154 UNITED STATES
1FTFW1E50MKD04880 UNITED STATES
1FTFW1E50MKD60625 UNITED STATES
1FTFW1E51MFA31196 UNITED STATES
1FTFW1E51MFB15809 UNITED STATES
1FTFW1E51MKD01793 UNITED STATES
1FTFW1E51MKD02121 UNITED STATES
1FTFW1E51MKD70595 UNITED STATES
1FTFW1E52MFB02681 UNITED STATES
1FTFW1E52MFB31632 UNITED STATES
1FTFW1E52MKD01978 UNITED STATES
1FTFW1E52MKD57533 UNITED STATES
1FTFW1E53MKD04338 UNITED STATES
1FTFW1E54MFA29149 UNITED STATES
1FTFW1E54MFA29443 UNITED STATES
1FTFW1E54MFB17764 UNITED STATES
1FTFW1E54MFB24598 UNITED STATES
1FTFW1E54MFB30353 UNITED STATES
1FTFW1E54MKD02632 UNITED STATES
1FTFW1E54MKD04610 UNITED STATES
1FTFW1E54MKD52981 UNITED STATES
1FTFW1E54MKD65276 UNITED STATES
1FTFW1E55MFA29371 UNITED STATES
1FTFW1E55MFB03081 UNITED STATES
1FTFW1E55MFB30880 UNITED STATES
1FTFW1E55MKD05717 UNITED STATES
1FTFW1E56MFA23577 UNITED STATES
1FTFW1E56MFA25460 UNITED STATES
1FTFW1E56MFA25684 UNITED STATES
1FTFW1E56MFA26558 UNITED STATES
1FTFW1E56MFA29461 UNITED STATES
1FTFW1E56MFA88042 UNITED STATES
1FTFW1E56MFB17393 UNITED STATES
1FTFW1E56MKD59771 UNITED STATES
1FTFW1E57MFA09364 UNITED STATES
1FTFW1E57MFA21028 UNITED STATES
1FTFW1E58MFA28988 UNITED STATES
1FTFW1E58MFA29381 UNITED STATES
1FTFW1E58MFA33530 UNITED STATES
1FTFW1E58MFB10803 UNITED STATES
1FTFW1E58MKD00222 UNITED STATES
1FTFW1E58MKD57603 UNITED STATES
1FTFW1E59MFA09804 UNITED STATES
1FTFW1E59MFA29437 UNITED STATES
1FTFW1E59MFA29549 UNITED STATES
1FTFW1E59MFB24693 UNITED STATES
1FTFW1E59MFB28856 UNITED STATES
1FTFW1E59MKD57996 UNITED STATES
1FTFW1E5XMFA09794 UNITED STATES
1FTFW1E5XMFA23341 UNITED STATES
1FTFW1E5XMKD02120 UNITED STATES
1FTFW1E80MFA07479 UNITED STATES
1FTFW1E80MFA21284 UNITED STATES
1FTFW1E80MFA98835 UNITED STATES
1FTFW1E80MFB03600 UNITED STATES
1FTFW1E80MFB07470 UNITED STATES
1FTFW1E80MFB09817 UNITED STATES
1FTFW1E80MFB27735 UNITED STATES
1FTFW1E80MFB66972 UNITED STATES
1FTFW1E80MKD00211 UNITED STATES
1FTFW1E80MKD05263 UNITED STATES
1FTFW1E80MKE07372 UNITED STATES
1FTFW1E81MFA25912 UNITED STATES
1FTFW1E81MFA26705 UNITED STATES
1FTFW1E81MFA47814 UNITED STATES
1FTFW1E81MFA98813 UNITED STATES
1FTFW1E81MFB16355 UNITED STATES
1FTFW1E81MFB28618 UNITED STATES
1FTFW1E81MFB38498 UNITED STATES
1FTFW1E82MFA25756 UNITED STATES
1FTFW1E82MFA26194 UNITED STATES
1FTFW1E82MFA26566 UNITED STATES
1FTFW1E82MFA28110 UNITED STATES
1FTFW1E82MFB34122 UNITED STATES
1FTFW1E83MFA93192 UNITED STATES
1FTFW1E83MFB09469 UNITED STATES
1FTFW1E83MFB67209 UNITED STATES
1FTFW1E83MKD57776 UNITED STATES
1FTFW1E83MKD66011 UNITED STATES
1FTFW1E83MKD70382 UNITED STATES
1FTFW1E84MFA26679 UNITED STATES
1FTFW1E84MFA28061 UNITED STATES
1FTFW1E84MFA99194 UNITED STATES
1FTFW1E84MFB03034 UNITED STATES
1FTFW1E84MFB15944 UNITED STATES
1FTFW1E84MFB37040 UNITED STATES
1FTFW1E85MFA27646 UNITED STATES
1FTFW1E85MFA34077 UNITED STATES
1FTFW1E86MFA27459 UNITED STATES
1FTFW1E86MFA27834 UNITED STATES
1FTFW1E86MFB17131 UNITED STATES
1FTFW1E86MFB36584 UNITED STATES
1FTFW1E87MFA22299 UNITED STATES
1FTFW1E87MFB12536 UNITED STATES
1FTFW1E87MFB17560 UNITED STATES
1FTFW1E87MFB63311 UNITED STATES
1FTFW1E88MFA08010 UNITED STATES
1FTFW1E88MFA08945 UNITED STATES
1FTFW1E88MFA21503 UNITED STATES
1FTFW1E88MFA24613 UNITED STATES
1FTFW1E88MFB27661 UNITED STATES
1FTFW1E89MFB03899 UNITED STATES
1FTFW1E8XMFA20191 UNITED STATES
1FTFW1E8XMFA87731 UNITED STATES
1FTFW1E8XMFB00249 UNITED STATES
1FTFW1E8XMFB02518 UNITED STATES
1FTFW1E8XMFB04138 UNITED STATES
1FTFW1E8XMFB15446 UNITED STATES
1FTFX1E51MFB36009 UNITED STATES
1FTFX1E55MKD09859 UNITED STATES
1FTFX1E57MKD00242 UNITED STATES
1FTFX1E57MKD02511 UNITED STATES
1FTFX1E58MFB02620 UNITED STATES
1FTFX1E58MFB29218 UNITED STATES
1FTFX1E5XMFA20498 UNITED STATES
1FTFW1E82MFA19343 PUERTO RICO
1FTFW1E83MFA19349 PUERTO RICO
1FTFW1E85MFA19319 PUERTO RICO
1FTEW1C5XMKD00625 MEXICO
1FTFW1E80MFA19275 MEXICO
1FTFW1E83MKD00591 MEXICO
1FTFW1E85MFA19286 MEXICO
1FTFW1E88MFA19279 MEXICO
1FTFW1E88MFA97383 MEXICO
1FTFW1E89MKD00644 MEXICO
1FTFW1E8XMKD00586 MEXICO
1FTFW1E52MFA19090 KUWAIT
1FTFW1E8XMFB22767 ECUADOR
1FTFW1E88MFA94726 COLOMBIA
1FTFW1E59MFB22605 CHILE
1FTFW1E88MFA97206 CHILE
1FTEW1CP4MKD48414 CANADA
1FTEW1EB0MKD05545 CANADA
1FTEW1EB7MFB18909 CANADA
1FTEW1EBXMKD00384 CANADA
1FTEW1EP0MFA18615 CANADA
1FTEW1EP0MFB11439 CANADA
1FTEW1EP0MFB19945 CANADA
1FTEW1EP0MFB21954 CANADA
1FTEW1EP1MFA17604 CANADA
1FTEW1EP1MFB19792 CANADA
1FTEW1EP1MFB38827 CANADA
1FTEW1EP1MKD62901 CANADA
1FTEW1EP1MKD71064 CANADA
1FTEW1EP2MFA96541 CANADA
1FTEW1EP2MKD66603 CANADA
1FTEW1EP3MFA17538 CANADA
1FTEW1EP3MFA17846 CANADA
1FTEW1EP3MFA18995 CANADA
1FTEW1EP3MKD71406 CANADA
1FTEW1EP4MFB19026 CANADA
1FTEW1EP4MFB19124 CANADA
1FTEW1EP5MFA18111 CANADA
1FTEW1EP5MFA18383 CANADA
1FTEW1EP6MFA18070 CANADA
1FTEW1EP6MFA18098 CANADA
1FTEW1EP6MKD50856 CANADA
1FTEW1EP6MKD52221 CANADA
1FTEW1EP7MFA06042 CANADA
1FTEW1EP7MFA18501 CANADA
1FTEW1EP7MFB22339 CANADA
1FTEW1EP8MFA18751 CANADA
1FTEW1EP8MFA95300 CANADA
1FTEW1EP9MFA17978 CANADA
1FTEW1EPXMFB11156 CANADA
1FTEW1EPXMFB18916 CANADA
1FTEW1EPXMFB19239 CANADA
1FTEX1CB5MFB72046 CANADA
1FTEX1EB2MFB32519 CANADA
1FTEX1EP0MKD00483 CANADA
1FTFW1E50MKD05513 CANADA
1FTFW1E50MKD49091 CANADA
1FTFW1E51MFA05858 CANADA
1FTFW1E51MFA06136 CANADA
1FTFW1E51MFB21979 CANADA
1FTFW1E51MKD48757 CANADA
1FTFW1E51MKD51819 CANADA
1FTFW1E52MFA30056 CANADA
1FTFW1E53MFA35041 CANADA
1FTFW1E53MFB32532 CANADA
1FTFW1E54MKD03473 CANADA
1FTFW1E55MFA35610 CANADA
1FTFW1E55MFB14629 CANADA
1FTFW1E56MFA18444 CANADA
1FTFW1E56MFA95444 CANADA
1FTFW1E56MFA96299 CANADA
1FTFW1E57MFA95159 CANADA
1FTFW1E58MFA97034 CANADA
1FTFW1E59MFA86530 CANADA
1FTFW1E59MFA94899 CANADA
1FTFW1E59MFA95969 CANADA
1FTFW1E59MKD50448 CANADA
1FTFW1E5XMFA17698 CANADA
1FTFW1E5XMFA18754 CANADA
1FTFW1E80MFA96258 CANADA
1FTFW1E80MFB14015 CANADA
1FTFW1E81MFB20633 CANADA
1FTFW1E82MFA17902 CANADA
1FTFW1E82MFA96293 CANADA
1FTFW1E83MFA95119 CANADA
1FTFW1E83MKD51430 CANADA
1FTFW1E83MKD66560 CANADA
1FTFW1E84MFA17657 CANADA
1FTFW1E84MKD05539 CANADA
1FTFW1E84MKD52084 CANADA
1FTFW1E86MKD51860 CANADA
1FTFW1E87MFA18883 CANADA
1FTFW1E87MFA96287 CANADA
1FTFW1E87MFB11449 CANADA
1FTFW1E87MKD48661 CANADA
1FTFW1E88MFA05429 CANADA
1FTFW1E88MFA05639 CANADA
1FTFW1E88MFA06144 CANADA
1FTFW1E88MFA29858 CANADA
1FTFW1E88MFB22380 CANADA
1FTFW1E89MFA18237 CANADA
1FTFW1E8XMFA18859 CANADA
1FTFW1E8XMFB20890 CANADA
1FTFW1E8XMKD51439 CANADA
1FTFX1E5XMFA18802 CANADA
1FTFX1E80MKD03431 CANADA
*************************************************************************************************************
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2021 |
20 Associated Documents
Miscellaneous Document – N212336230 – Safety Recall Improper Inspection for Overcured Tires
RMISC-21V407-3218.pdf 26.953KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-1903.pdf 77.005KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-7816.pdf 77.028KB
Loading...
Recall Quarterly Report #1, 2021-2
RCLQRT-21V407-2884.PDF 211.137KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-2980.pdf 77.293KB
Loading...
Manufacturer Notices(to Dealers,etc) – Advance Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 21S28 Certain 2021 Model Year F-150 Trucks Steering Gear Replacement
RCMN-21V407-3419.pdf 251.456KB
Loading...
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / ELIVERY HOLD *DO NOT DRIVE VEHICLES* Safety Recall 21S28 Certain 2021 Model Year F-150 Trucks Steering Gear Replacement (Redadted PII)
Loading...
ISSUED Renotification Notice
Loading...
Defect Notice 573 Report
RCLRPT-21V407-6008.PDF 214.515KB
Loading...
Recall Acknowledgement
RCAK-21V407-7754.pdf 645.234KB
Loading...
ISSUED Owner Notification Letter(Part 577)
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-4159.pdf 71.267KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-7079.pdf 77.208KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-7209.pdf 77.225KB
Loading...
ISSUED Renotification Notice
Loading...
.oemdtc.com/wp-content/plugins/embed-any-document/images/EAD-logo.svg" alt="EAD Logo" width="36" height="23" title="Safety Recall21S28 - Steering Gear Replacement - 2021 Ford F-150 4">
Taking too long?
Reload document 
Open in new tab
Recall Quarterly Report #2, 2021-3
RCLQRT-21V407-8233.PDF 211.236KB
Loading...
ISSUED Owner Notification Letter(Part 577)
RCONL-21V407-6717.pdf 77.231KB
Loading...
Recall Quarterly Report #3, 2021-4
RCLQRT-21V407-2057.PDF 211.322KB
Loading...
ISSUED Renotification Notice
Loading...
ISSUED Renotification Notice
Loading...
Latest Recalls Documents
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- 【ENHANCED DIAGNOSTIC SCAN TOOL WITH ABS/SRS/ECM/TCM SYSTEMS】 The XpertAuto S515 OBD2 scan diagnostic tool helps diagnose issues with ABS, SRS, ECM, and TCM systems. This car diagnostic scan tool reads and clears error codes, reads data streams, retrieves ECU info,and quickly locates ABS, SRS, ECM, TCM problems
- 【8 HOT RESET SERVICES】The XpertAuto S515 professional level car code reader and reset tool offers 8 hot reset services, including oil, airbag, SAS, EPB, ETS, ABS bleed, DPF regeneration and battery reset. This car code reader is perfect for thoughtful and attentive service, covering everything from routine maintenance and warning light removal to auto part replacement and more
- 【PROFESSIONAL-GRADE OBD2 SCANNER】 The car scanner diagnostic tool delivers professional-grade functionality at a consumer price. It covers all the essentials: Read Codes, Erase Fault Codes, MIL Fault Indicator Light, Live Data, EVAP System Test, View Freeze-Frame, Vehicle Info, I/M Readiness, and DTCs Look-up, ensuring accurate diagnosis and peace of mind
- 【AUTOSEARCH VIN - SCREENSHOT & RECORDING】 The Vehicle Code Reader features intelligent Auto VIN technology for fast and accurate one-touch vehicle identification. It scans ECUs, collects vehicle information and performs diagnostics on selected systems. This car diagnostic tool comes with unique screenshot and video recording function, allowing you to save extensive data effortlessly
- 【MULTIPLE DISPLAY OF LIVE DATA】 The car diagnostic tool can display data streams through numbers, images, and a combination of both. It also allows comparison with historical data for a comprehensive view of your car's condition and changes at a glance. Car diagnostic reports can be easily saved, shared, printed, and emailed
- ✨NT604 includes all features of FOXWELL NT201/NT301 and adds deep diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission) beyond their 10 basic OBD2 functions. FOXWELL NT604 is capable of conducting in-depth diagnostics on these 4 systems, thoroughly checking for potential faults one by one. It also supports the printing of diagnostic reports, allowing you to directly take the report to an auto repair shop for repairs and thus saving on inspection costs.
- 【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2025 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
- 【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
- 【Cover 10000+ Cars ＆60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2025. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
- 【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee, No Micro SD Cards, No registration required】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
- 【Designed for Volkswagen(VAG) Cars Diagnostics】The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN)
- 【Basic + Special Advanced Functions for VAG Vehicle】The ANCEL VD500 scan tool for vw can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad(epb service) and throttle position adaption. If you don't know how to do it, please con-tact us in time. Include your car model, year and the function you want to do
- 【Plug and Play, No Complex Connection】The ANCEL VD500 is truly plug-and-play—no complicated networking or batteries required. Simply connect it and use it anywhere in your car, anytime. Fast, easy, and convenient
- 【Full Access, No Hidden Costs】Unlike other detectors that charge extra for features, the ANCEL VD500 is 100% no extra additional charges, with no hidden costs. The full functionality is accessible, and the system upgrade is included, a favorite choice among customers
- 【Wide Compatibility for Volkswagen Cars】The VD500 diagnostic scanner for audi offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics
SRS Transmission Engine Code Reader, 9 Reset Services Scan Tool, Oil/Brake/BMS/SAS/DPF/TPMS/ETS Reset, Injector Coding, Lifetime Free Update" title="Safety Recall21S28 - Steering Gear Replacement - 2021 Ford F-150 101">
- Updated New Version AD600S: Discover the improved version of TOPDON AD600S OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail
- Professional 4 Systems Diagnostics: For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600S code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis
- 9 Hot Reset Functions: Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600S diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 9 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle/injector coding
- Support for 10,000+ Car Models: The upgraded AD600S car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600S diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase)
- Life time Free Updates: The AD600S diagnostic tool offers free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates
Last update on 2025-05-10 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.