2020-2021 Ford F-53 Motorhome Stripped Chassis & F-59 Commercial Stripped Chassis Safety Recall 21S17 Inadequate Rear Axle Oil Fill Volume

SEOCONTENT-START

May 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S17 / NHTSA Recall 21V202
2020 F-550 Ford Truck
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, which was built on a chassis supplied by Ford, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the rear axle may contain an inadequate volume of
lubricating oil.
What is the risk? An inadequate volume of rear axle lubricant may result in rear wheel
bearing damage potentially leading to bearing seizure. Bearing seizure may
lead to rear axle or driveshaft failure. A rear axle or driveshaft failure may
result in loss of vehicle motive power, loss of transmission park function,
and loss of parking brake function, increasing the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to inspect and perform the
actions listed below, depending on the vehicle mileage and part availability,
free of charge (parts and labor).
l If 5 miles or less are on the odometer, check and top off the rear
axle lubricant.
l If greater than 5 miles on the odometer and Ford parts are available,
replace the rear axle wheel bearings and seals, and drain and refill
the axle with new lubricant.
l If greater than 5 miles on the odometer and Ford parts are not
available, an interim service procedure will be performed.
l A follow-up service appointment will be required when Ford parts
become available.
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle may require an inspection to
determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall
21S17. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle unless you notice an odor, hear metallic grinding or
whining sounds from the rear of the vehicle or perceive vehicle drag. If any
of these symptoms are noticed, contact your dealer.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as possible.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
Please note: Federal law requires that any vehicle lessor receiving this recall
notice must forward a copy of this notice to the lessee within ten days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through the
App Store or Google Play. In addition, there are other features such as reserving
parking in certain locations and controlling certain functions on your vehicle (lock
or unlock doors, remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific procedures
for cleaning and disinfecting customer vehicles before and after each vehicle is
serviced. In most places, vehicle service has been deemed a critical service.
Please contact your local dealer to confirm current service hours. For more
information on how Ford and your local dealer are working hard to keep you on
the road during these challenging times, please visit owner.ford.com.
Do you need a rental
vehicle?
If your dealer determines that bearing replacement is required and needs your
vehicle overnight, your dealer is authorized to provide a rental vehicle for your
personal transportation at no charge (except for fuel and insurance) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines and
limitations.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in this
letter, you still need to have this recall performed to ensure the correct parts and
procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be
provided for service related to inadequate rear axle fluid lubrication failures. To
verify eligibility and expedite reimbursement, give your paid original receipt to
your dealer.
Refund requests may also be sent directly to Ford Motor Company. To request
your refund from Ford, send the refund request with all required documentation,
including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your original
receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program and
documentation requirements may be obtained by contacting the Ford Customer
Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that notification
be sent to the last known owner of record. Our records are based primarily on
state registration and title data, which indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without charge,
please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is: owner.ford.com.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Fleet
Customer Information Center at 1-800-34-FLEET, choose Option #3, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern
Time).
MOTORHOME OWNERS: If you have questions or concerns, please contact our
Motorhome Customer Assistance Center toll free at 1-866-906-9811.
Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable time
or without charge, you may write the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or
call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall
21V202.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 21S17 / Campaña 21V202 de la NHTSA
2020 F-550 Ford Truck
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, el cual fue
fabricado sobre un chasis suministrado por Ford, con el VIN que aparece arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso,
junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el problema? El eje trasero de su vehículo podría contener un volumen no adecuado de aceite lubricante.
¿Qué riesgo existe? Un volumen no adecuado de lubricante del eje trasero podría ocasionar daño en el balero de
rueda trasera, lo cual potencialmente podría agarrotar el cojinete. El agarrotamiento del
cojinete podría provocar una falla en la flecha de mando o eje trasero. Una falla en la flecha
de mando o eje trasero podría traducirse en una pérdida de potencia motriz del vehículo, una
pérdida de la función de estacionamiento de la transmisión y una pérdida de la función del
freno de estacionamiento, lo cual aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a inspeccionar y ejecutar las acciones
mencionadas a continuación, según el millaje del vehículo y la disponibilidad de las piezas,
sin costo alguno (piezas y mano de obra).
l Si el odómetro muestra 5 millas o menos, revise el lubricante del eje trasero y
rellene.
l Si el odómetro muestra más de 5 millas y hay piezas Ford disponibles, reemplace el
balero de rueda del eje trasero y los sellos, además drene y rellene el eje con
lubricante nuevo.
l Si muestra más de 5 millas en el odómetro, y no hay piezas Ford disponibles, se
ejecutará un procedimiento de servicio provisorio.
l Cuando las piezas Ford estén disponibles, se requerirá una cita de servicio de
seguimiento.
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los
requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
Además, es posible que se realice una inspección del vehículo para determinar si se deben
solicitar piezas.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña
21S17. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al
comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo.
Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar
este problema lo más pronto posible. Puede continuar manejando su vehículo de forma
segura a menos que perciba algún olor, escuche sonidos de lijado metálico o chirrido
provenientes de la parte trasera del vehículo o perciba un arrastre del vehículo. Si se observa
alguno de estos síntomas, póngase en contacto con su distribuidor.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para
conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para
llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El
propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo
el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese
sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le
solicitamos que realice esta campaña lo antes posible.
Mayo de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de vehículos que
reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo
de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del
cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App
Store o Google Play. Adicionalmente, existen otras funciones como reserva de
estacionamientos en determinados lugares, además de control de ciertas funciones en el
vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para
permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto
su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye
procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en
cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor
local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo
Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles
durante estos tiempos difíciles, visite owner.ford.com.
¿Necesita un
vehículo de alquiler?
Si su distribuidor determina que es necesario efectuar el reemplazo del cojinete y el vehículo
debe permanecer en las instalaciones durante la noche, el distribuidor está autorizado a
ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto combustible y
seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor
para conocer las pautas y limitaciones.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que resuelve el problema descrito en
esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor
utilice las piezas y siga los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones
pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con fallas
producto de una lubricación inadecuada del fluido del eje trasero. Para comprobar si cumple con
los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la
documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a
Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de
las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener
información detallada relacionada con el programa de reembolso de Ford y los requisitos de
documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le
solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de
notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan
principalmente en datos estatales y de propiedad, que indican que usted es el propietario
actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese
con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro
Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes
con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra
dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los
representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro
de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través
de Internet, nuestra dirección es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811.
Los representantes se encuentran disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le
sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200
New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa
de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov.
Referencia: Campaña de seguridad 21V202 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

***********************************************************************************************************************

September, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Motorhome Chassis has not had necessary safety recall repairs made. We
urge you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S17 – Inadequate Rear Axle Oil Fill Volume
What is the
issue?
On your vehicle, the rear axle may contain an inadequate volume of lubricating oil.
An inadequate volume of rear axle lubricant may result in rear wheel bearing damage
potentially leading to bearing seizure. Bearing seizure may lead to rear axle or driveshaft
failure. A rear axle or driveshaft failure may result in loss of vehicle motive power, loss of
transmission park function, and loss of parking brake function, increasing the risk of a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Septiembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Motorhome Chassis las reparaciones necesarias correspondientes a
la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S17 – Volumen de llenado de aceite del eje trasero no adecuado
¿Cuál es el
problema?
El eje trasero de su vehículo podría contener un volumen no adecuado de aceite lubricante.
Un volumen no adecuado de lubricante del eje trasero podría ocasionar daño en el balero
de rueda trasera, lo cual potencialmente podría agarrotar el cojinete. El agarrotamiento del
cojinete podría provocar una falla en la flecha de mando o eje trasero. Una falla en la flecha
de mando o eje trasero podría traducirse en una pérdida de potencia motriz del vehículo,
una pérdida de la función de estacionamiento de la transmisión y una pérdida de la función
del freno de estacionamiento, lo cual aumenta el riesgo de choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.

***********************************************************************************************************************

 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 25, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and F-59
Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-53
2020-2021 Detroit Chassis July 6, 2020 through February 15, 2021
F-59
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear axle may contain a low volume of lubricating oil.
An inadequate amount of rear axle lubricant may result in rear wheel bearing damage
potentially leading to bearing seizure. Bearing seizure may lead to rear axle or driveshaft
failure.
In the event of rear axle or driveshaft failure, customers may experience loss of vehicle motive
power, loss of transmission park function, and loss of parking brake function, increasing the risk
of a crash.
Prior to wheel bearing seizure, customers may notice an odor, hear a metallic grinding or
whining sound from the rear of the vehicle, or perceive vehicle drag.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall.
A complete Dealer Bulletin is expected to be provided to dealers by the end of Q3, 2021 or
before, when it is anticipated that parts ordering information and repair instructions will be
available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening a RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
 Copyright 2021 Ford Motor Company
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in
a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle
inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician System (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson

***********************************************************************************************************************

 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 7, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and F-59
Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
REF: Safety Recall 21S17 – Advance Notice
Published March 25, 2021
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
F-53
2020-2021 Detroit Chassis July 6, 2020 through February 15, 2021
F-59
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear axle may contain an inadequate volume of lubricating oil.
An inadequate amount of rear axle lubricant may result in rear wheel bearing damage potentially leading
to bearing seizure. Bearing seizure may lead to rear axle or driveshaft failure.
In the event of rear axle or driveshaft failure, customers may experience loss of vehicle motive power,
loss of transmission park function, and loss of parking brake function, increasing the risk of a crash.
Prior to wheel bearing seizure, customers may notice an odor, hear a metallic grinding or whining sound
from the rear of the vehicle, or perceive vehicle drag.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect and perform the actions listed below, depending on the vehicle mileage and part availability. This
service must be performed on all affected vehicles at no charge to the vehicle owner.
 If 5 miles or less are on the odometer, check and top off the rear axle fluid
o Closes FSA
 If greater than 5 miles on the odometer and Ford parts are available, replace parts as directed
o Closes FSA
CUSTOMER VEHICLES ONLY:
 If greater than 5 miles on the odometer and Ford parts are not available, inspect bearings for
signs of wear or damage and replace with approved interim parts as required.
o FSA remains open until Ford parts are available.
NOTE: Installation of alternative parts will be allowed as an interim repair to allow continued use
of the vehicle.
 Copyright 2021 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 10, 2021. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up
to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System
(PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under
the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
OASIS ACTIVATION
OASIS was activated on March 25, 2021
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 25, 2021.
Owner names and addresses will be available by May 31, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicle, unless they
notice an odor, hear a metallic grinding or whining sounds from the rear of the vehicle, or
perceive vehicle drag.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list but
are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult
your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
 This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
 Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair
was performed prior to the date indicated in the reimbursement plan, which is posted with this
bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their
option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
OWNER REFUNDS (continued)
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement plan.
Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with repairs related to inadequate rear axle
oil fill volume.
RENTAL VEHICLES
Dealers are pre-approved for up to 2 days for a rental vehicle for personal transportation. Follow
Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the
day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 2 rental day(s) is
required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and
approval if appropriate.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for
FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related Damage”
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution
(OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number 21S17
is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Provision for Locally Obtained Parts – (Customer Vehicles Only):
o Non-Ford bearings and cups
o Program Code: 21S17
o Misc. Expense: FSAOSP
o Amount:
 Up to $600.00 for aftermarket bearings and cups (Ford seals required)
 For bearings and cups that exceed the above limits, please submit an exception
request to the SSSC for consideration. Any amount exceeding $600.00 will require
an approval code for claim submittal.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
CLAIMS PREPARATION AND SUBMISSION (continued)
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim Entry
above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Refunds: Submit refunds on a separate repair line.
– Program Code: 21S17 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
NOTE: Claims will reject unless all four (4) Ford bearing sets are submitted for permanent repair.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
LABOR ALLOWANCES
Description Labor Operation Labor Time
If 5 miles or less are on the odometer, check rear axle fluid
level, full – Closes FSA 21S17A 0.3 Hours
If 5 miles or less are on the odometer, check and top off the
rear axle fluid – Closes FSA 21S17B 0.3 Hours
If greater than 5 miles on the odometer AND all Ford parts
ARE available, replace bearings, cups and seals and drain
and fill axle fluid –
Closes FSA (ONLY use Ford parts for this repair)
21S17C 2.1 Hours
If greater than 5 miles on the odometer AND Ford parts ARE
NOT available, inspect bearings for signs of wear or
damage, none found, top off the rear axle fluid (new seals
are required)
NOTE: FSA remains open until Ford parts are available
for installation.
21S17DD 2.0 Hours
If greater than 5 miles on the odometer AND Ford parts ARE
NOT available, inspect bearings for signs of wear or
damage, damage found, replace bearing and cup sets and
drain and fill rear axle fluid.
FSA remains open until Ford parts are available.
NOTE: Installation of alternative parts will be allowed as
an interim repair to allow continued use of the vehicle.
21S17EE 2.1 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION –
SSSC Web Contact Site:
To place an order for bearings, cups or seals submit a VIN-specific Part Order contact via the SSSC
Web Contact Site.
NOTE: Claims will reject unless all four (4) Ford bearing sets are submitted for permanent repair.
S110/S130 Rear Axle – Ford parts ONLY (use labor operation 21S17C)
Part Number Description Order Quantity Claim Quantity
F81Z-1240-AA Outer Wheel Bearing S110/S130 axle 2 2
F81Z-1244-AA Inner Wheel Bearing S110/S130 axle 2 2
HC3Z-1239-B Outer Wheel Bearing Cup S110/S130 axle 2 2
HC3Z-1243-B Inner Wheel Bearing Cup S110/S130 axle 2 2
HC3Z-1S175-C Hub Inner Seal S110/S130 axle 2 2
XY-75W140-QL Rear Axle Lube (axle lube drain and fill) 1 12
XG-1-E1 Bearing Grease (for packing bearings) 1 1
TA-25-B Threadlock and sealer (for drain bolts) 1 1
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
PARTS REQUIREMENTS / ORDERING INFORMATION – (continued)
S140 Rear Axle – Ford parts ONLY (use labor operation 21S17C)
Part Number Description Order
Quantity
Claim
Quantity
8U9Z-1240-A Outer Wheel Bearing S140 axle 2 2
8U9Z-1244-A Inner Wheel Bearing S140 axle 2 2
EU9Z-1239-A Outer Wheel Bearing Cup S140 axle 2 2
EU9Z-1243-A Inner Wheel Bearing Cup S140 axle 2 2
EU9Z-1S175-A Hub Inner Seal S140 axle 2 2
XY-75W140-QL Rear Axle Lube (axle lube drain and fill) 2 17
XG-1-E1 Bearing Grease (for packing bearings) 1 1
TA-25-B Threadlock and sealer (for drain bolts) 1 1
S110/S130 Rear Axle – (use with labor operation 21S17DD)
Part Number Description Order
Quantity Claim Quantity
HC3Z-1S175-C Hub Inner Seal S110/S130 axle 2 2
XY-75W140-QL Rear Axle Lube (axle lube top off) up to 2 qts.
XG-1-E1 Bearing Grease (for packing bearings) 1 1
S140 Rear Axle – (use with labor operation 21S17DD)
Part Number Description Order
Quantity Claim Quantity
EU9Z-1S175-A Hub Inner Seal S140 axle 2 2
XY-75W140-QL Rear Axle Lube (axle lube top off) up to 3 qts.
XG-1-E1 Bearing Grease (for packing bearings) 1 1
S110/130 Axles – All four (4) Ford bearing sets are NOT available (use labor operation 21S17EE)
Part Number Description Order
Quantity Claim Quantity
Obtain matched
sets of approved
non-Ford brand
bearings and
cups
Outer Wheel Bearing S110/S130 axle 2 Claim as FSAOSP
up to $600
(includes markup
for these parts
only)
Inner Wheel Bearing S110/S130 axle 2
Outer Wheel Bearing Cup S110/S130 axle 2
Inner Wheel Bearing Cup S110/S130 axle 2
HC3Z-1S175-C Hub Inner Seal S110/S130 axle 2 2
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
S110/130 Axles – All four (4) Ford bearing sets are NOT available (use labor operation 21S17EE)
(continued)
XY-75W140-QL Rear Axle Lube (drain and fill) 1 12
XG-1-E1 Bearing Grease (for packing bearings) 1 1
TA-25-B Threadlock and sealer (for drain bolts) 1 1
S140 Axles – All four (4) Ford bearing sets are NOT available (use labor operation 21S17EE)
Part Number Description Order
Quantity Claim Quantity
Obtain matched
sets of approved
non-Ford brand
bearings and cups
Outer Wheel Bearing S140 axle 2 Claim as
FSAOSP up to
$600
(includes markup
for these parts
only)
Inner Wheel Bearing S140 axle 2
Outer Wheel Bearing Cup S140 axle 2
Inner Wheel Bearing Cup S140 axle 2
EU9Z-1S175-A Hub Inner Seal S140 axle 2 2
XY-75W140-QL Rear Axle Lube (drain and fill) 1 17
XG-1-E1 Bearing Grease (for packing bearings) 1 1
TA-25-B Threadlock and sealer (for drain bolts) 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION
AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in
accordance with all applicable local, state and federal environmental protection and hazardous material
regulations. Federal law prohibits selling motor vehicle parts or components that are under safety,
compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers
fixed operations management team or an employee the task has been delegated to. If the task is to be
delegated to a non-management employee, the employee needs to be someone other than the
technician who completed the repair and needs to understand the importance of completing this task
consistently and accurately.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 4 of 4
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 21S17
Certain 2020-2021 Model Year F-53 Motorhome Stripped Chassis and
F-59 Commercial Stripped Chassis
Inadequate Rear Axle Oil Fill Volume
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
 All parts replaced as part of an FSA repair should be returned to the parts department following
the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.
 If the FSA repair is found to be complete, the designated employee signs the repair order line or
parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were
inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in the parts
status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
 This process is subject to review during warranty audits for FSA repairs with a repair order open
date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to
have been inspected and signed off during a warranty audit will be subject to chargeback and
consideration for enrollment into the Dealer Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs,
and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts
inspection process (electronic or handwritten) is independent from other warranty approval requirements.
The approval by the designated employee implies that the FSA parts were found to be replaced and
must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single
Repair Order, each applicable occurrence will require individual post repair approval by the designated
employee.
ATTACHMENT III
PAGE 1 OF 4
SAFETY RECALL 21S17
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
CERTAIN 2020-2021 MODEL YEAR F-53 MOTORHOME STRIPPED CHASSIS AND
F-59 COMMERCIAL STRIPPED CHASSIS — INADEQUATE REAR AXLE OIL FILL
VOLUME
SERVICE PROCEDURE
NOTICE: Interim repair applies to Customer Owned Vehicles Only.
A. ODOMETER AND FLUID LEVEL INSPECTION………………….. Page 1
B. WHEEL BEARING AND CUP INSPECTION………………………..Page 2
C. FORD BEARING AND CUP REPLACEMENT………………………Page 3
D. NON-FORD (ALTERNATE BRANDS) REPLACEMENT(CUSTOMER
OWNED UNITS ONLY)……………………………………………………….Page 4
A. ODOMETER AND FLUID LEVEL INSPECTION
NOTICE: Interim repair applies to Customer Owned Vehicles Only.
1. Inspect the odometer, does the vehicle have 5 miles or less on the odometer?
• If YES – Check fluid level and top off as necessary.
NOTE: A lubricant level close enough to the bottom of the fill hole to be seen or touched is not sufficient.
The lubricant must be level with the fill hole. No further action is required. Closes recall.
• If NO – Proceed to Step 2.
NOTE: DO NOT use Ford bearing sets in conjunction with alternate brand parts for repairs. If all 4 bearing
and cup sets installed are not Ford brand, they ALL will require future replacement.
2. Are all 4 Ford service bearing and cup sets available to repair the vehicle?
• Yes – Proceed to Ford bearing and cup replacement procedure on Page 3.
• No – Is the vehicle owned by a customer?
• Yes – Proceed to Wheel Bearing and Cup Inspection procedure on Page 2.
• No – Wait until all 4 Ford service bearings and cups are available and then perform the
Ford Bearing and cup replacement procedure on page 3.
ATTACHMENT III
PAGE 2 OF 4
SAFETY RECALL 21S17
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
B. WHEEL BEARING AND CUP INSPECTION
1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in
Section 100-02.
2. Remove the Wheel Bearings, Wheel Hub Seals and Wheel Bearing Cups for inspection. Please follow
the Workshop Manual (WSM) procedures in Section 205-02.
3. Thoroughly clean and visually inspect the bearing races and rollers for pitting, galling, excessive heat
or erratic wear patterns and check the rollers for end wear. Do any bearings or cups show signs of
wear or damage?
• If YES – DOES NOT PASS inspection. Proceed to Alternate Brands Replacement Procedure on
Page 4.
• If NO – PASSES inspection. Proceed to step 4.
NOTE: Before reinstalling bearings after inspection, adequately pack the bearings with XG-1-E1 axle
grease.
4. Pack bearings with grease and reinstall.
5. Install new inner hub seals. Please follow the WSM procedures in Section 205-02C.
6. Clean any dirt, debris and fluid from around the rear differential fill plug.
7. Top off the axle with rear axle lubricant XY-75W140-QL. See Figure 1.
STUD FOR
MISSING NUT
21081B
REAR DIFFERENTIAL FILL PLUG REAR DIFFERENTIAL FILL PLUG
S110/S130 AXLE S140 AXLE
FIGURE 1
8. Install the rear differential fill plug.
• Torque: 50 lb. ft (68 Nm).
9. Return vehicle to customer.
10. Schedule follow up service appointment when Ford bearing and cup sets are available. Recall remains
open.
ATTACHMENT III
PAGE 3 OF 4
SAFETY RECALL 21S17
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
C. FORD BEARING AND CUP REPLACEMENT PROCEDURE
1. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.
NOTE: Before installing new Ford bearings, adequately pack the bearings with XG-1-E1 axle grease.
2. Replace the Wheel Bearings, Wheel Hub Seals and Wheel Bearing Cups. Please follow WSM
procedures in Section 205-02.
3. Clean any dirt, debris and fluid from around the rear differential drain bolt and fill plug.
4. Drain and refill the axle with new rear axle lubricant XY-75W140-QL. See Figures 1 and 2.
NOTE: Drain bolts must be installed prior to refilling the rear axle with lubricant.
5. Thoroughly clean and install the rear differential drain bolts using Motorcraft® Threadlock and
Sealer TA-25-B.
• Torque: 150 lb. ft (203 Nm).
NOTE: Rear differential drain bolts may be reused for this FSA ONLY.
NOTE: S110/S130 axle shown, S140 axle similar.
6. Install the rear differential fill plug.
• Torque: 50 lb. ft (68 Nm).
7. Service procedure complete, closes recall no further action is required.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
21081C
REAR DIFFERENTIAL DRAIN BOLTS
FIGURE 2
ATTACHMENT III
PAGE 4 OF 4
SAFETY RECALL 21S17
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2021
D. NON-FORD (ALTERNATE BRANDS) REPLACEMENT (CUSTOMER OWNED UNITS ONLY)
NOTE: When replacing bearings and cups, DO NOT mix and match brands within the same bearing and
cup set (Brand X bearing with Brand Y cup). It is ok to use like branded bearing and cup sets
in different locations in the axle (Brand X outer bearing and cup set with Brand Y inner bearing
and cup set).
NOTE: Installation of alternative parts is allowed for this recall as an interim repair in order to allow
continued use of the vehicle while waiting for Ford parts to arrive at your dealership.
1. Replace the bearings, bearing cups and hub seals using the approved alternate brands of bearing and
cup sets listed below. Please follow WSM procedures in Section 205-02.
• Alternate approved bearing and cup brands for interim repair are:
• SKF
• Schaeffler (FAG)
• Timken
• Koyo
NOTE: Other bearing brands not listed above are NOT approved for interim repairs under this recall.
NOTE: Before installing new bearings, adequately pack the bearings with XG-1-E1 axle grease.
3. Pack bearings with grease and reinstall.
4. Clean any dirt, debris and fluid from around the rear differential drain bolt and fill plugs.
5. Drain and refill the axle with new rear axle lubricant XY-75W140-QL. See Figures 1 and 2.
NOTE: Drain bolts must be installed prior to refilling the rear axle with lubricant.
6. Thoroughly clean and install the rear differential drain bolts using Motorcraft® Threadlock and
Sealer TA-25-B.
• Torque: 150 lb. ft (203 Nm).
NOTE: Rear differential drain bolts may be reused for this FSA ONLY.
7. Install the rear differential fill plug.
• Torque: 50 lb. ft (68 Nm).
8. Return vehicle to customer.
9. Schedule follow up service appointment when Ford bearing and cup sets are available. Recall remains
open.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 21S17
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 21S17, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to May 31, 2021.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
 The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
 The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
 Claimant name and address
 Vehicle make, model, and model year
 Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
 Identification of the recall number (either the Ford recall number or the NHTSA recall number)
 Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
 An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
 If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

SEOCONTENT-END