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NHTSA ID Number: 10238283
Manufacturer Communication Number: TSB 23-2181
Summary
Some 2020-2023 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
This bulletin supersedes 22-2262. Reason for update: Concern Carryover to New Model
Model:
| Ford
2020-2023 Explorer |
| Lincoln
2020-2023 Aviator |
Summary
This article supersedes TSB 22-2262 to update the service procedure, and vehicle model years affected.
Issue: Some 2020-2023 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
Action: Follow the Service Procedure steps to identify the leak path on vehicles that meet all of the following criteria:
- 2020-2023 Explorer/Aviator
- Lack of audio after a car wash or rainfall
- Water in the rear liftgate area and/or water in the spare tire area
Parts
Parts To Inspect And Replace Only If Necessary
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity |
| LC5Z-14B350-B | If Needed | Aviator Power Liftgate Strut – Refer To The Parts Catalog For The VIN Specific Application | 1 | 1 |
| LB5Z-14B351-A | If Needed | Power Liftgate Strut – Refer To The Parts Catalog For The VIN Specific Application | 1 | 1 |
| 18K810 | If Needed | Audio Control Module – Refer To The Parts Catalog For The VIN Specific Application | 1 | 1 |
| W710014-S300 | If Needed | Rubber Plug | 4 | 2 |
Quantity refers to the amount of the service part number required to repair the vehicle.
Unit of Issue refers to the number of individual pieces included in a service part number package.
Piece Quantity refers to the total number of individual pieces required to repair the vehicle.
As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non-whole numbers, including less than 1.
If Needed indicates the part is not mandatory.
Service Procedure
1. Is this an Explorer or Aviator?
(1). Explorer – proceed to the Explorer Vehicle Inspection procedure.
(2). Aviator – proceed to the Aviator Vehicle Inspection procedure.
Explorer Vehicle Inspection
1. Open the rear liftgate.
2. Inspect and make sure the following components are correctly seated by pushing:
(1). Power liftgate grommet (if equipped). If not properly seated, replace the affected power liftgate strut. (Figure 1 Callout 1, Figure 2)
(2). Margin seal and margin seal pushpins. (Figure 1 Callout 2, Figure 3 Callout 2)
(3). Electrical wiring grommet. (Figure 1 Callout 3, Figure 3 Callout 3)
(4). Rear washer hose. (Figure 1 Callout 4, Figure 3 Callout 4)
Figure 1
| Item | Description |
|---|---|
| 1 | Power liftgate grommet (if equipped) |
| 2 | Margin seal and margin seal pushpins |
| 3 | Electrical wiring grommet |
| 4 | Rear washer hose |
Figure 2
Figure 3
| Item | Description |
|---|---|
| 1 | Power liftgate grommet |
| 2 | Margin seal and margin seal pushpins |
| 3 | Electrical wiring grommet |
| 4 | Rear washer hose |
3. If a water leak is present on the right side of the vehicle, replace the audio control module (ACM).
(1). Reinstall the rain shield (if equipped) on the new ACM. The rain shield, if present, is attached to the ACM chassis using a pushpin which can be reused.
4. Raise the vehicle on a hoist.
5. Inspect the right side rear corner area under the rear bumper cover for the following loose, disconnected, or missing items:
(1). Visually inspect for delete tape completely covering the body hole. (Figures 4-6 Callout 1)
(2). Press down on the blind spot information system (BLIS) module to make sure the BLIS module is fully seated into the body. (Figures 4-6 Callout 2)
(3). Visually inspect the BLIS module harness wire grommet is seated. (Figures 4-6 Callout 3)
Figure 4
Figure 5
Figure 6
6. Inspect the left side rear corner area under the rear bumper cover for the following loose, disconnected, or missing items:
(1). Visually inspect for delete tape completely covering the body hole. (Figures 7-9 Callout 1)
(2). Press down on the BLIS module to make sure the BLIS module is fully seated into the body. (Figures 7-9 Callout 2)
(3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 7-9 Callout 3)
Figure 7
Figure 8
Figure 9
Aviator Vehicle Inspection
1. Open the rear liftgate.
2. Inspect and make sure the following components are correctly seated by pushing:
(1). Power liftgate grommet. If not properly seated, replace the affected power liftgate strut. (Figure 10 Callout 1, Figure 11)
(2). Margin seal and margin seal pushpins. (Figure 10 Callout 2)
(3). Electrical wiring grommet. (Figure 10 Callout 3)
(4). Rear washer hose. (Figure 10 Callout 4)
Figure 10
| Item | Description |
|---|---|
| 1 | Power liftgate grommet |
| 2 | Margin seal and margin seal pushpins |
| 3 | Electrical wiring grommet |
| 4 | Rear washer hose |
Figure 11
3. If a water leak is present on the right side of the vehicle, replace the ACM.
4. Raise the vehicle on a hoist.
5. Inspect the right side rear corner area under the rear bumper cover for the following loose, disconnected or missing items:
(1). Visually inspect for delete tape completely covering the body hole. (Figures 12-14 Callout 1)
(2). Press down on the BLIS module to make sure the BLIS module is fully seated into the body. (Figures 12-14 Callout 2)
(3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 12-14 Callout 3)
(4). Make sure the wire harness grommet for the phone as a key feature is seated or the delete tape is completely covering the body hole. (Figures 12-14 Callout 4)
(5). BLIS grommet to module wire. (Figures 12-14 Callout 5)
Figure 12
Figure 13
Figure 14
6. Inspect the left side rear corner area under the rear bumper cover for the following loose, disconnected or missing items:
(1). Visually inspect for delete tape completely covering the body hole. (Figures 15-17 Callout 1)
(2). Press down on the BLIS module to make sure the BLIS module is fully seated into the body. (Figures 15-17 Callout 2)
(3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 15-17 Callout 3)
(4). Make sure the wire harness grommet for the phone as a key feature is seated or the delete tape is completely covering the body hole. (Figures 15-17 Callout 4)
(5). Rear fascia wire. (Figures 15-17 Callout 5)
Figure 15
Figure 16
Figure 17
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020-2023 |
| LINCOLN | NAVIGATOR | 2020-2023 |
1 Associated Document
Manufacturer Communications
23-2181
21 June 2023
https://www.nhtsa.gov/recalls?nhtsaId=10238283
MC-10238283-0001.pdf 1991.149KB
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NHTSA ID Number: 10215589
Manufacturer Communication Number: TSB 22-2262
Summary
Some 2020-2022 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.
1 Associated Document
Manufacturer Communications
22-2262
30 June 2022
https://www.nhtsa.gov/recalls?nhtsaId=10215589
MC-10215589-0001.pdf 731.527KB
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NHTSA ID Number: 10184645
Manufacturer Communication Number: TSB 20-2425
Summary
Some 2020-2021 Explorer/Aviator vehicle may exhibit a water leak in the rear liftgate area and/or exhibit water in the spare tire area. To correct the condition, follow the Service Procedure steps to identify the leak path.
1 Associated Document
Manufacturer Communications
20-2425
14 December 2020
https://www.nhtsa.gov/recalls?nhtsaId=10184645
MC-10184645-0001.pdf 1955.361KB
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6/26/23, 2:46 PM 2023 Explorer https://www.fordtechservice.dealerconnection.com 1/17 TECHNICAL SERVICE BULLETIN Lack Of Audio And/Or Water Leak In Rear Of Vehicle And/Or Spare Tire Area 23-2181 21 June 2023 This bulletin supersedes 22-2262. Reason for update: Concern Carryover to New Model Model: Ford 2020-2023 Explorer Lincoln 2020-2023 Aviator Summary This article supersedes TSB 22-2262 to update the service procedure, and vehicle model years affected. Issue: Some 2020-2023 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path. Action: Follow the Service Procedure steps to identify the leak path on vehicles that meet all of the following criteria: • 2020-2023 Explorer/Aviator • Lack of audio after a car wash or rainfall • Water in the rear liftgate area and/or water in the spare tire area Parts Parts To Inspect And Replace Only If Necessary Service Part Number LC5Z-14B350-B LB5Z-14B351-A 18K810 W710014-S300 Quantity If Needed If Needed If Needed If Needed Description Aviator Power Liftgate Strut – Refer To The Parts Catalog For The VIN Specific Application Power Liftgate Strut – Refer To The Parts Catalog For The VIN Specific Application Audio Control Module – Refer To The Parts Catalog For The VIN Specific Application Rubber Plug Unit of Issue 1 1 1 4 Piece Quantity 1 1 1 2 Quantity refers to the amount of the service part number required to repair the vehicle. Unit of Issue refers to the number of individual pieces included in a service part number package. Piece Quantity refers to the total number of individual pieces required to repair the vehicle. As Needed indicates the amount of the part may vary and/or is not a whole number. Parts can be billed out as non- whole numbers, including less than 1. If Needed indicates the part is not mandatory. Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times 6/26/23, 2:46 PM 2023 Explorer Description Operation Time 2020-2023 Explorer/Aviator: Repair The Audio System And Any Water Leaks Following The Service Procedure (Do Not Use With Any Other Labor Operations) MT232181 Actual Time Repair/Claim Coding Causal Part: 5827840 Condition Code: 12 Service Procedure 1. Is this an Explorer or Aviator? (1). Explorer – proceed to the Explorer Vehicle Inspection procedure. (2). Aviator – proceed to the Aviator Vehicle Inspection procedure. Explorer Vehicle Inspection 1. Open the rear liftgate. 2. Inspect and make sure the following components are correctly seated by pushing: (1). Power liftgate grommet (if equipped). If not properly seated, replace the affected power liftgate strut. (Figure 1 Callout 1, Figure 2) (2). Margin seal and margin seal pushpins. (Figure 1 Callout 2, Figure 3 Callout 2) (3). Electrical wiring grommet. (Figure 1 Callout 3, Figure 3 Callout 3) (4). Rear washer hose. (Figure 1 Callout 4, Figure 3 Callout 4) Figure 1 Item 1 2 3 4 Description Power liftgate grommet (if equipped) Margin seal and margin seal pushpins Electrical wiring grommet Rear washer hose Figure 2 https://www.fordtechservice.dealerconnection.com 2/17 6/26/23, 2:46 PM 2023 Explorer Item 1 2 3 Description Power liftgate grommet Margin seal and margin seal pushpins Electrical wiring grommet https://www.fordtechservice.dealerconnection.com 3/17 6/26/23, 2:46 PM 2023 Explorer 4 Rear washer hose 3. If a water leak is present on the right side of the vehicle, replace the audio control module (ACM). (1). Reinstall the rain shield (if equipped) on the new ACM. The rain shield, if present, is attached to the ACM chassis using a pushpin which can be reused. 4. Raise the vehicle on a hoist. 5. Inspect the right side rear corner area under the rear bumper cover for the following loose, disconnected, or missing items: (1). Visually inspect for delete tape completely covering the body hole. (Figures 4-6 Callout 1) If the tape is damaged or leaking, replace with a rubber plug. (2). Press down on the blind spot information system (BLIS) module to make sure it is fully seated into the body. (Figures 4-6 Callout 2) (3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 4-6 Callout 3) Figure 4 Figure 5 https://www.fordtechservice.dealerconnection.com 4/17 6/26/23, 2:46 PM 2023 Explorer Figure 6 https://www.fordtechservice.dealerconnection.com 5/17 6/26/23, 2:46 PM 2023 Explorer 6. Inspect the left side rear corner area under the rear bumper cover for the following loose, disconnected, or missing items: (1). Visually inspect for delete tape completely covering the body hole. (Figures 7-9 Callout 1) If the tape is damaged or leaking, replace with a rubber plug. (2). Press down on the BLIS module to make sure it is fully seated into the body. (Figures 7-9 Callout 2) (3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 7-9 Callout 3) Figure 7 https://www.fordtechservice.dealerconnection.com 6/17 6/26/23, 2:46 PM 2023 Explorer Figure 8 https://www.fordtechservice.dealerconnection.com 7/17 6/26/23, 2:46 PM 2023 Explorer Figure 9 https://www.fordtechservice.dealerconnection.com 8/17 6/26/23, 2:46 PM 2023 Explorer Aviator Vehicle Inspection 1. Open the rear liftgate. 2. Inspect and make sure the following components are correctly seated by pushing: (1). Power liftgate grommet. If not properly seated, replace the affected power liftgate strut. (Figure 10 Callout 1, Figure 11) (2). Margin seal and margin seal pushpins. (Figure 10 Callout 2) (3). Electrical wiring grommet. (Figure 10 Callout 3) (4). Rear washer hose. (Figure 10 Callout 4) Figure 10 https://www.fordtechservice.dealerconnection.com 9/17 6/26/23, 2:46 PM 2023 Explorer Item 1 2 3 4 Description Power liftgate grommet Margin seal and margin seal pushpins Electrical wiring grommet Rear washer hose Figure 11 https://www.fordtechservice.dealerconnection.com 10/17 6/26/23, 2:46 PM 2023 Explorer 3. If a water leak is present on the right side of the vehicle, replace the ACM. (1). Reinstall the rain shield (if equipped) on the new ACM. The rain shield, if present, is attached to the ACM chassis using a pushpin which can be reused. 4. Raise the vehicle on a hoist. 5. Inspect the right side rear corner area under the rear bumper cover for the following loose, disconnected or missing items: (1). Visually inspect for delete tape completely covering the body hole. (Figures 12-14 Callout 1) If the tape is damaged or leaking, replace with a rubber plug. (2). Press down on the BLIS module to make sure it is fully seated into the body. (Figures 12-14 Callout 2) (3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 12-14 Callout 3) (4). Make sure the wire harness grommet for the phone as a key feature is seated or the delete tape is completely covering the body hole. (Figures 12-14 Callout 4) If the tape is damaged or leaking, replace with a rubber plug. (5). BLIS grommet to module wire. (Figures 12-14 Callout 5) Figure 12 https://www.fordtechservice.dealerconnection.com 11/17 6/26/23, 2:46 PM 2023 Explorer Figure 13 https://www.fordtechservice.dealerconnection.com 12/17 6/26/23, 2:46 PM 2023 Explorer Figure 14 https://www.fordtechservice.dealerconnection.com 13/17 6/26/23, 2:46 PM 2023 Explorer 6. Inspect the left side rear corner area under the rear bumper cover for the following loose, disconnected or missing items: (1). Visually inspect for delete tape completely covering the body hole. (Figures 15-17 Callout 1) If the tape is damaged or leaking, replace with a rubber plug. (2). Press down on the BLIS module to make it is fully seated into the body. (Figures 15-17 Callout 2) (3). Visually inspect the BLIS module wire harness grommet is seated. (Figures 15-17 Callout 3) (4). Make sure the wire harness grommet for the phone as a key feature is seated or the delete tape is completely covering the body hole. (Figures 15-17 Callout 4) If the tape is damaged or leaking, replace with a rubber plug. (5). Rear fascia wire. (Figures 15-17 Callout 5) Figure 15 https://www.fordtechservice.dealerconnection.com 14/17 6/26/23, 2:46 PM 2023 Explorer Figure 16 https://www.fordtechservice.dealerconnection.com 15/17 6/26/23, 2:46 PM 2023 Explorer Figure 17 https://www.fordtechservice.dealerconnection.com 16/17 6/26/23, 2:46 PM 2023 Explorer https://www.fordtechservice.dealerconnection.com 17/17 © 2023 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right de this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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