| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10184648
Manufacturer Communication Number: 20B46
Summary
In all of the affected vehicles, an incorrect left-hand rear door panel with the wrong color door handle switch bezel was installed.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020 |
December 10, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 20B46
Certain 2020 Model Year Explorer
LR Door Trim Panel Switch Bezel Color
PROGRAM TERMS
This program will be in effect through December 31, 2021. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Explorer | 2020 | Chicago | August 30, 2020 through September 17, 2020 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In all of the affected vehicles, an incorrect left-hand rear door panel with the wrong color door handle switch bezel was installed.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to replace the current left-hand rear door panel with the correct rear door panel. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 11, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: VIN List
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 20B46
Certain 2020 Model Year Explorer
LR Door Trim Panel Switch Bezel Color
OASIS ACTIVATION
OASIS will be activated on December 10, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 10, 2020. Owner names and addresses will be available by January 26, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 20B46 is the sub code. o Casual Part: 7827407 o Casual Part Quantity: 1 o Customer Concern Code (CCC): B45 o Condition Code: 81
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 20B46
Certain 2020 Model Year Explorer
LR Door Trim Panel Switch Bezel Color
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace the Left Rear door trim panel | 20B46B | 0.3 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site:
Dealers must determine the correct service part number by VIN using the parts catalog.
To place an order for parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Part Number | Description | Order Quantity | Claim Quantity |
| LB5Z-7827407-* | Left Rear Door Trim Panel | 1 | 1 |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2020 MODEL YEAR EXPLORER VEHICLES — LEFT REAR DOOR TRIM PANEL REPLACEMENT
SERVICE PROCEDURE
1. Replace the left rear door trim panel. Please follow the Workshop Manual (WSM) procedures in Section 501-05.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 20B46
December 10, 2020
https://www.nhtsa.gov/recalls?nhtsaId=10184648
MC-10184648-0001.pdf 175.167KB
Loading...
Reload document 
Open in new tab
- Premium Grade Nylon: Made of impacted resistant nylon fiber material with high level craftsmanship, it’s non-toxic, durable and not like brittle material which is prone to bent or crack
- Multi-function tools:These 5 PCS different kinds of trim tools used for car audio/radio system installing or removing, dash panel, moldings, emblems, window trims or automotive interior repairing and furniture restoration
- Good Helper: Whenever you need them, they are always here to help you. It would be an excellent choice to work with this kit
- Ergonomic Design: GOOACC trim removal tool kit is made in accordance with ergonomics design with super lightweight and easy handheld features which effectively effort saving for various interior and exterior car trimming
- Package Include:Including 4 pcs car dash panel removal tool and 1 fastener remover, total 5 pcs auto trim removal tool
- SLEEK & DURABLE TRIM TOOL SET - Our premium grade auto trim removal tool set fits in any crevices and works excellent in removing exterior & interior trim, molding, wheel hubs, door panel removal tool, plastic pry tool, fasteners, dashboards, and more without scratching or damaging your car.
- UNIVERSAL AUTO TRIM REMOVAL TOOL KIT - It includes 5 job-specific auto trim removal tools to make internal and external automotive removals easy. It is designed with care to be universally applicable to vehicles, boats, RVs, and more so you can make repairs and maintenance with ease while also protecting the aesthetic of your car with its sleek design.
- UNIQUE ERGONOMIC DESIGN - This is made of sturdy and pliable nylon material with a unique ergonomic design that enables the tools to be easily handled to effectively save effort and time while working on laborious repair or maintenance tasks.
- EASY & CONVENIENT - For professionals and beginners doing any care modifications. It's also compact in size which makes it easy and convenient to carry or stash in your car so you can use it anytime, anywhere.
- 5 Pack Trim Tools Kit : There are 5 pcs different kinds of trim tools, including 4 pcs car door panel removal tool and 1 pcs fastener remover .
- Multifunctional Use : These Car Trim Remoaval Tools work great for car audio/radio system installing or removing, door panel, moldings, emblems, window trims or automotive interior repairing and furniture restoration
- Trim Removal Tools ：Auto interior trim removal tool is easy to hold in hand and access to some hard-to-reach spaces and crevices. It is a great car repair tool for professionals and beginners doing any car modifications.
- PRY TOOL SET : This pry tool set made of super durable plastic material for long-time usage. Ergonomic design with super lightweight, easy handheld features which effectively effort saving for various interior and exterior car trimming in the shortest time.
- Total 13 Pack : You will get 5 Pcs Trim Tools and 8 Pcs Tire Caps Valve;Easy to install or remove the car accessories without breaking. The sharp and clean edge of the trim tool ensures the good effect of using and curved and ultra thin clip head can reach the confined areas without pry off the trim.
- Easily remove and replace plastic push pins found on various vehicle's trims and body components
- Helps to remove pins without damage, ensuring they could be used again
- Craftsman Comfort Grip Design
- MADE BY FIRM AND DURABLE FIBER MATERIAS: The decent upholstery fastener and romoval tools constructed from durable hard plastic can facilitate removing door panels, trim, grills without scratch.
- INSTALL, REMOVE, REPAIR, FASTEN OR RESTORE WITH MULTIFUNCTION: Good value for doing DIY disassembly and repair on car trim, wheel well covers, bumpers, car audio system, dashboard, vent and other components.
- TO BE USED WITH EASE & WITHOUT ANY SCRATCH: Hardly break or bend with durable thick plastic, make scratching the paint or scarring on delicate auto part like metal ones almost non-existent.
- 5PCS TRIM MOLDING REMOVAL PACKAGE: Includes 4 different specifcations of auto panel removal kit + 1 piece of fastener remover in lightweight and convenient panel protecting solution.
- TRIM TOOLS FOR MULTIPLE USAGES: Trim removal tool Kits work great for automotive, marine, furniture or even aircraft trim removal and installation.
- 【UNIQUE ERGONOMIC DESIGN】Works on interior and exterior trim, wide edge remover, narrow edge remover, pull-type remover, handle remover and upholstery clip remover.
- 【EASY & CONVENIENT】It's also compact in size which makes it easy and convenient to carry or stash in your car so you can use it anytime, anywhere.Versatile tool set that pays for itself with just one use.
- 【INSTALLATION ASSISTANT】Perfect for do it yourselfers, mechanics, and audio technicians who want to install a new car stereo, upgrade speakers, access the interior of doors or the dashboard for repairs.
- 【SLEEK AND DURABLE SET】 Our premium grade Auto Trim Removal Tools fits in any crevices and works excellent in removing exterior & interior trim, molding, wheel hubs, door panels, fasteners, dashboards, and more without scratching or damaging your car.
- 【 NO RISK PURCHASE】Wislter Dashboard Dismantle Kits uses the durable materials, Please contact our customer service if there's any question. Not satisfied? Please don't worry, return of goods is 100% guaranteed.
- 12 Most Popular Sizes : There are 12 most common sizes of clips which will meet your needs, sturdy and reusable, compatible for GM, Chrysler, Ford, Toyota, Nissan, Mazda. Hyundai, Kia, AMC, Jeep, etc…
- Multifunctional: Different kinds of door panel removal tools are available for you, excellent for Automotive, Marine, Furniture or Aircraft Trim removal and installation, including Door Panels, Moldings, Window Trims, Clips, Fasteners, Emblems, Panels, Radios, etc...
- Upgraded Material: Made of impacted resistant nylon fiber material with high-level craftsmanship, it’s non-toxic and durable, would be an excellent choice for you
- Easy Storage: Come with a portable bag helps you carry all kits and is less prone to loosing, would greatly save your time and space
- Package Include: 238Pcs Trim Removal Tool
- 3 Pcs Clip Pliers Set and Fastener Remover Set Includes:1 pcs 2 in 1 clip pliers of 9 inches and 2 pcs fastener removal tool of 8.7 & 11.8 inches
- Heavy Duty Durability:Our clip pliers and fastener remover are both made of No.65 manganese steel bar and toughened Poly Propylene Ethylene (PPE) handle.The clamp head is only 1-2mm thick and slides easily into the tight space, the handle is non-slip and does not rub hands.Which make the tools resistant to abrasion and corrosion for long service life
- Ergonomic Design:Lightweight and easy to use, the ergonomic design allows clipping or simply removing the parts to be removed by squeezing the handle,effectively saving effort and time,you will feel comfortable using it even for a long time
- Car Trim Pry Tool Set:Work great for automotive interior and exterior trimming work,quickly puller the door panels,clamps,engine covers,dashboard parts,plastic fastener and other accessories off.Suitable for auto,boats,bike,trucks,appliances or furniture trim removal and installation
- Easy Storage:The special tool bag is provided for easy storage and transport of the entire tool set.Simply contact customer services for help,replacement or refund if you have any problems with your KEZE 3 pcs auto clip pliers set and fastener remover
- WHAT YOU GET: Package contents 3Pcs Auto Fastener Remover Tool which the length is 20cm/7.9''(3.95” shaft + 3.95” handle), 22.5cm/8.9‘'(5.15” shaft + 3.75” handle), 31.5cm/12.4''(8.25” shaft plus 4.15” handle), meet your various size needs.
- DURABLE MATERIAL: Made of red plastic handle and black steel finish removal bar, durable and corrosion resistant for a long service life.
- WIDELY APPLICATION: Suitable for car audio-radio system installing or removing, door panel, moldings, emblems, window trims and automotive interior repairing without damaging upholstery or the trim.
- EASY to USE: Easily slide into confined areas, suitable for many types of round and square clips, fasteners and plastic rivets, it is a great car repair tool for professionals and beginners doing any car modifications.
- COMMON: Contain the mainly size of fastener remover for exact replacement of old and broken retainer.
- Made of super durable plastic material for long-time usage. Ergonomic design with super lightweight, easy handheld features which effectively effort saving for various interior and exterior car trimming in the shortest time.
- Great for car audio/radio system installing or removing, door panel, moldings, window trims or automotive interior repairing and furniture restoration.
- Package includes 4 plastic panel removal tool + 1 fastener remover to facilitate your needs when repairing. A professional tool kit that is sturdy and easy to use.
- Made of impact resistant nylon fiber material with matte surface treatment, tougher than common ABS one, it is eco-friendly, non-toxic and breakage-proof.
- All tools are molded according to car trimming needs on the market, moderate curve that is not sharp, anti-scratches and harmless to car paint in the whole modification [Universal Application] This multi-functional combination tool set designed for all models of cars, boats, and rvs trimming jobs with variety of shapes and sizes, even for hard to reach areas.
Last update on 2024-06-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
