Safety Recall 20S31 – Brake Master Cylinder Replacement – 2014-2017 Ford F-150

June 8, 2020 NHTSA CAMPAIGN NUMBER: 20V332000

Brake Master Cylinder May Leak into Booster

A loss of brake fluid may result in a change in brake pedal travel and feel, increased pedal effort and reduced front brake function, possibly requiring greater effort and distance to stop the vehicle. These conditions can increase the risk of a crash.

 

NHTSA Campaign Number: 20V332

Manufacturer Ford Motor Company

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 292,311

 

Summary

Ford Motor Company (Ford) is recalling certain 2014-2017 F-150 pickup trucks equipped with 3.5L Ecoboost engines. The brake master cylinder may leak brake fluid into the brake booster.

 

Remedy

Ford will notify owners, and dealers will replace the brake master cylinder and inspect the brake booster, replacing it as necessary, free of charge. This recall is expected to begin June 29, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S31.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


June 9, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Advance Notice – Safety Recall 20S31
Certain 2014-2017 Model Year F-150 Vehicles Equipped with 3.5L Ecoboost Engines
Brake Master Cylinder Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2015-2017 Dearborn Truck October 1, 2014 through August 1, 2016
2014-2017 Kansas City September 1, 2014 through August 1, 2016

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, a seal in the rear of the brake master cylinder may become compromised, allowing brake fluid to leak into the brake booster. If the brake fluid reservoir is depleted below a predetermined level, the driver will be alerted in multiple ways that brake system service is required.

If the brake fluid reservoir continues to be depleted, the driver may experience a change in brake pedal travel and feel, and reduced brake function in the front wheels without affecting brake function in the rear wheels. Reduced brake function in the front wheels can extend stopping distance, increasing the risk of a crash.

 

SERVICE ACTION

A complete Dealer Bulletin is expected to be available to dealers in the 4th quarter 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

If a customer’s vehicle exhibits symptoms consistent with a leaking master cylinder before a complete dealer bulletin is available, please contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail the week of June 29, 2020 indicating that parts are not yet available to repair their vehicles. Customers will be notified when parts become available to repair their vehicles.

 

OWNER REFUNDS

  • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
  • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
  • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
  • Refunds will only be provided for the cost associated with brake master cylinder replacement.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (20S31) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

IMPORTANT: Click the Related Damage Indicator radio button.

  • Refunds: Submit refunds on a separate repair line.
      • Program Code: 20S31             – Misc. Expense: ADMIN
      • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
    • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

David J. Johnson


Ford Motor Company
Recall Reimbursement Plan for 20S31

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

Regarding the specific reimbursement plan for Recall # 20S01, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to July 17, 2020.   After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership.  As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a

specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

  • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
  • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

  • Claimant name and address
  • Vehicle make, model, and model year
  • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
  • Identification of the recall number (either the Ford recall number or the NHTSA recall number)
  • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
  • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
  • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 


June 8, 2020

Ford Motor Company (Ford) Recall No. 20S31 – Certain 2014-2017 model year Ford F-150 vehicles equipped with 3.5L Ecoboost engines brake cylinder leak into booster Chronology

 

In May 2016, Ford issued FSA 16S24 (16V345) for vehicles produced between August 1, 2013 and August 31, 2014 to address brake master cylinder fluid leakage into the booster caused by the rolling of the rearmost cup seal in the master cylinder.  This could result in loss of brake fluid in the front brake circuit, which can translate to reduced or eventual loss of brake function to the front wheels. Ford continued to monitor vehicles built after the recall population for reports of brake master cylinder fluid leakage into the brake booster.

 

In September 2016, NHTSA opened a recall query (RQ16-001) to evaluate the scope and effectiveness of safety recall 16S24.  Specifically, NHTSA’s investigation focused on the Model Year 2015-2016 F-150 vehicles not subject to FSA 16S24. Ford responded to the agency’s request for information in December 2016.   Ford continued its investigations into the field performance of vehicles built after the recall population.  Ford and the agency have continued to share data and analyses throughout these investigations.

 

To better understand the nature of complaints for vehicles outside the recall population, Ford initiated an in-depth investigation into complaint parts from the field.  Prior analysis of parts returned from vehicles included in FSA 16S24 found that they had principally exhibited a rolled cup seal, which could result in more rapid fluid depletion from the front brake circuit into the booster.  While analysis of parts from vehicles built after the recall found that some exhibited rolled cup seals, an equal number were found to have exhibited fluid leakage caused by fluid contamination that could interfere with rear cup seal function.

 

Ford then conducted component-level testing to better understand any differences between a rolled cup and a contamination failure.  Even with significant contamination interference with the rear cup seal, component testing demonstrated that the rate-of-loss of brake fluid caused by contamination is 3x slower than for leaks resulting from a rolled cup seal.  Fluid leak caused by contamination would likely result in a prolonged period of time before fluid depletion from the front brake circuit, including an extended period of both visual and audible warnings of low brake fluid.  In the event that a loss of brake fluid occurs, the driver will receive an audible chime, a full screen message center alert, and a red brake warning indicator in the instrument cluster; all indicating that brake system service is required. These indicators are activated when the brake fluid in the reservoir is depleted to a pre-determined level. Braking ability would still be unchanged at that time. If a vehicle continues to be operated and additional fluid is depleted, the driver may begin to experience a change in brake pedal travel and feel. If a loss of brake fluid is substantial enough to reduce brake function to the front wheels, full braking function would remain in the rear wheel circuit. However, the driver may experience longer pedal travel, increased pedal effort, and extended stopping distance.

 

Ford’s analysis found the comparative rate of reports for vehicles built after the recall population to be significantly lower than the rate of reports for the recall population.  A full useful life projection forecasted the rate of reports for vehicles built after the recall population to be 7x lower (or 15% of) the lifetime rate of reports for the recalled vehicles.  As of March 20, 2020, Ford had received 3,332 reports potentially related to this concern.  As of March 27, 2020, NHTSA had provided Ford with 246 VOQ’s potentially related to this concern.

 

Throughout this period, Ford and the agency have continued to communicate regarding this subject and the agency’s open investigation.  In late 2019 and early 2020, Ford and the agency discussed how best to address future customer concerns.  Ford communicated its perspective that both the rate and nature of reports associated with this population of vehicles was notably different and less severe than in the previously recalled population. To address concerns with customer’s vehicles, Ford proposed conducting a Customer Satisfaction campaign to repair master cylinders if and when they fail and to continue monitoring the population of non-recalled vehicles.  NHTSA encouraged Ford to conduct this campaign as a safety recall.

 

On June 1, 2020, Ford’s Field Review committee reviewed the concern and approved a safety recall field action.

 

Ford is aware of 7 low speed/low impact accident allegations with 2 injuries.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
FORD F-150 2014-2017

4 Associated Documents

Defect Notice 573 Report

RCLRPT-20V332-1472.PDF 214.424KB

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Recall Acknowledgement

RCAK-20V332-5520.pdf 244.105KB

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Miscellaneous Document – Ford Motor Company (Ford) Recall No. 20S31 – Certain 2014-2017 model year Ford F-150 vehicles equipped with 3.5L Ecoboost engines brake cylinder leak into booster – Chronology

RMISC-20V332-0545.pdf 66.975KB

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Advance Notice – Safety Recall 20S31 Certain 2014-2017 Model Year F-150 Vehicles Equipped with 3.5L Ecoboost Engines Brake Master Cylinder Replacement

RCMN-20V332-7855.pdf 223.409KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V332&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


1 Associated Investigation

Brake Failure
NHTSA ID: RQ16001
Dated opened: September 28, 2016

In May 2016, Ford Motor Company issued a safety recall (16V-345) to address loss of the front brakes in certain model year (MY) 2013 and 2014 Ford F-150 pickup trucks with 3.5L engines (covering those built from August 2013 to August 2014). Ford reported the problem was caused by the loss of brake fluid from the brake master cylinder reservoir into the brake booster, which can lead to visual and audible warnings of low brake fluid level to the operator. This recall was influenced by the Office of Defects Investigation’s (ODI) Preliminary Evaluation, PE16-003, that was closed in July 2016. Now ODI has received 25 complaints alleging sudden loss of brakes in MY 2015 and 2016 Ford F-150 trucks equipped with 3.5L engines.

There appears to be a difference in the reported symptoms between the complaints on the MY 2015 vehicles (10 reports) and those on the MY 2016 vehicles (15 reports). The MY 2015 complaints allege symptoms of brake pedal going to the floor with sudden and complete loss of brake effectiveness, brake warning lamp illumination, and/or low or empty brake fluid level, which are consistent with the symptoms associated with the aforementioned recall, while the MY 2016 complaints allege a sudden and complete loss of brakes without the brake warning lamp illumination and low brake fluid level. However, some of the MY 2016 complaints allege that repair facilities diagnosed the problem as a failure of the master cylinder.

A Recall Query has been opened to assess the scope, frequency and safety-related consequences of the alleged defect in the subject vehicles.

The ODI complaints cited above can be viewed at www.safercar.gov under the following ODI identification numbers: 10734951, 10839988, 10862418, 10872737, 10873438, 10876359, 10881590, 10883442, 10885352, 10888026, 10888524, 10891826, 10891829, 10891886, 10893632, 10894688, 10894844, 10896122, 10896446, 10898079, 10899093, 10899198, 10902944, 10903776 and 10904695.


 

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Last update on 2020-07-11 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-11 / Affiliate links / Images from Amazon Product Advertising API

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