Customer Satisfaction Program 20M02 – Reductant Heater and Sender Assembly – 2015-2019 Ford Transit

NHTSA ID Number: 10171960

Manufacturer Communication Number: 20M02

 

Summary

This program extends the warranty coverage of the reductant heater and sender assembly to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.

This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using applicable Labor Operation Codes for the Workshop Manual procedure. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.

If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through October 31, 2020.

Coverage is automatically transferred to subsequent owners.

 

 

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5 Affected Products

Vehicle

MAKE	MODEL	YEAR
FORD	TRANSIT	2015-2019

 

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February 14, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 20M02
Certain 2015-2019 Model Year Transit Vehicles Equipped with 3.2L Diesel Engines
Reductant Heater and Sender Assembly

 

PROGRAM TERMS

This program extends the warranty coverage of the reductant heater and sender assembly to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.

This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using applicable Labor Operation Codes for the Workshop Manual procedure. Additionally, this program may be used multiple times as long as the vehicle is within time and mileage limits of the program. Once the program has expired, SPW and ESP may be eligible.

If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through October 31, 2020.

Coverage is automatically transferred to subsequent owners.

 

VEHICLES COVERED BY THIS PROGRAM

Vehicle	Model Year	Assembly Plant	Build Dates
Transit	2015-2019	Kansas City	January 17, 2014 through July 31, 2018

Affected vehicles are identified in OASIS.

 

REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE

In some of the affected vehicles, the reductant heater and sender assembly may fail causing the malfunction indictor lamp (MIL) to illuminate and, in some instances, may cause the engine to go into a reduced power de-rate strategy. If this condition exists, diagnostic trouble codes (DTCs) related to the reductant heater and sender assembly will be present in the powertrain control module.

 

SERVICE ACTION

If an affected vehicle has a MIL illuminated, dealers are to retrieve diagnostic trouble codes (DTCs) using Integrated Diagnostic Software (IDS) release 116.05 or higher.

2015 MY Vehicles:

• If only DTC P2043 is present, dealers will reprogram the PCM to the latest software level.
• If any of the following DTCs (P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C, P205D) are present, replace the reductant heater and sender assembly, vent valve and reprogram the PCM to the latest level.

2016-2019 MY Vehicles:

• If any of the following DTCs (P2043, P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C, P205D) are present, replace the reductant heater and sender assembly, and vent valve.

This service must be performed at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner Letters are expected to be mailed the week of March 30, 2020. Dealers should repair any affected vehicles that experience a MIL illumination and applicable DTCs, whether or not the customer has received a letter.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

Customer Satisfaction Program 20M02
Certain 2015-2019 Model Year Transit Vehicles Equipped with 3.2L Diesel Engines
Reductant Heater and Sender Assembly

 

OASIS ACTIVATION 

OASIS will be activated on February 18, 2020.

 

FSA VIN LISTS ACTIVATION 

FSA VIN Lists will not be activated for this service action.

 

SOLD VEHICLES

• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Do not perform this program unless the affected vehicle exhibits the covered condition.

 

TITLE BRANDED / SALVAGED VEHICLES

Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:

• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS

 

OWNER REFUNDS

• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires March 31, 2021.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with reductant heater and sender assembly replacement, with service base part number 5L227.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
  • Ford vehicles – 3 years or 36,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Note: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using applicable Labor Operation Codes for the Workshop Manual procedure.
  • Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles – Claim repairs to FSA 20M02 if vehicle is still within time and mileage limits.

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (20M02) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

 

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ATTACHMENT II

Customer Satisfaction Program 20M02
Certain 2015-2019 Model Year Transit Vehicles Equipped with 3.2L Diesel Engines
Reductant Heater and Sender Assembly

 

LABOR ALLOWANCES

Model Year	Description	Labor Operation	Labor Time
2015	Check for DTC P2043, Reprogram the PCM using IDS release 116.05 or higher, no parts replaced.	20M02B	0.3 Hours
2015	Check for DTCs P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C, P205D if present replace reductant heater and sender assembly, and vent valve, and reprogram the PCM to the latest level.	20M02C	1.8 Hours
2016-2019	Check for DTCs P2043, P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C, P205D, if present replace reductant heater and sender assembly, and vent valve NOTE: This does not include reprogramming the PCM.	20M02D	1.5 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description	Order Quantity	Claim Quantity	Part Number
Kit – Reductant Heater and Sender Assembly	1	1	CK4Z-5L227-F
Cross Member Bolts (4 required, 4 in package)	1	1	W716331-S439
Vent Assembly	1	1	BC3Z-5L227-J
Motorcraft Diesel Exhaust Fluid (1 Gallon, up to 5 as needed)	As Needed		PM-27-GAL

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

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ATTACHMENT III

CERTAIN 2015-2019 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH A 3.2L DIESEL ENGINE — REDUCTANT HEATER AND SENDER ASSEMBLY AND VENT VALVE REPLACEMENT

 

SERVICE PROCEDURE

1. Does the vehicle have an illuminated Malfunction Indicator Lamp (MIL) on?

Yes – Proceed to Step 2.

No – This program does not apply.

2. Using the Integrated Diagnostic Software (IDS), release 116.05 or higher, perform a key on engine off self test on the Powertrain Control Module (PCM).  Are any of the following Diagnostic Trouble Codes (DTC’s) present (P2043, P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C or P205D)?

Yes – Proceed to Step 3.

No – This program does not apply.

3. Determine the appropriate repair based on the Model Year and the DTC(s) present.

For 15 MY Vehicles:  For 16-19 MY vehicles refer to Page 2.

• If only DTC P2043 is present, reprogram the PCM to the latest software level.  Proceed  to the PCM Reprogramming procedure on Page 3.
• If any of the following DTC’s (P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C, P205D) are present, replace the Reductant Heater and Sender Assembly, vent valve and reprogram the PCM to the latest level.  Please follow the Workshop Manual (WSM) procedures in Section 303-08C and the NOTE below, then proceed to the PCM Reprogramming procedure on Page 3.

NOTE:   The replacement Reductant Heater and Sender Assembly is not shipped with a vent valve. Install a new Reductant Heater and Sender Assembly vent valve prior to installing the reductant pump, refer to Step 4 on Page 2 of this campaign for installation details.

 

NOTE:  There are no software updates available for 2016-2019 MY vehicles,  Do Not attempt to reprogram the PCM.

For 16-19 MY Vehicles:

• If any of the following DTC’s (P2043, P203A, P203B, P203C, P203D, P203E, P20BA, P20B0, P20B9, P205C, P205D) are present, replace the Reductant Heater and Sender Assembly and vent valve.  Please follow the Workshop Manual (WSM) procedures in Section 303-08C and the NOTE below.

NOTE:   The replacement Reductant Heater and Sender Assembly is not shipped with a vent valve. Install a new Reductant Heater and Sender Assembly vent valve prior to installing the reductant pump, refer to Step 4 on Page 2 of this campaign for installation details.

4.  Install a new Reductant Heater and Sender Assembly vent valve by aligning the vent valve with the Reductant Heater and Sender Assembly vent port and with light hand pressure, push the vent valve straight down until seated.  See Figure 1.

 

PCM Reprogramming

NOTE:  Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality.  When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.

NOTE:  Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming.  For DTC’s generated after reprogramming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

2. Reprogram the PCM using Integrated Diagnostic Software (IDS) release 116.05 or higher.

NOTE:  Calibration files may also be obtained at www.motorcraftservice.com.

NOTE:  Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V battery once the reprogramming has completed.

 

Important Information for Module Programming                                                                                                 

NOTE:  When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO).  Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC.  Once reconnected, the VCM icon should appear in the corner of the IDS screen.  If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed.  This should be the last session used in most cases.  If not, use the session created on the date that the programming failed.

NOTE:  If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen.  This loads any deleted sessions and allows you to look through them.  Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

 

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Customer Satisfaction Program 20M02

https://www.nhtsa.gov/recalls?nhtsaId=10171960

https://static.nhtsa.gov/odi/tsbs/2020/MC-10171960-0001.pdf

 

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Reprogramming

Service Information & Reprogramming

 

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
		1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
	CarDAQ-Plus
	CarDAQ-M
	VSI J2534 ECU Reprogrammer
	Mongoose-Plus J2534
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

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Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 

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