November 12, 2019 NHTSA CAMPAIGN NUMBER: 19V809000

Battery Cable May Chafe and Cause Electrical Short

An electrical short increases the risk of a fire.

 

NHTSA Campaign Number: 19V809

Manufacturer Ford Motor Company

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 54,411

 

Summary

Ford Motor Company (Ford) is recalling certain 2016-2017 Lincoln MKX vehicles equipped with 3.7L engines. The battery positive cable harness may contact the transmission shifter cable bracket resulting in a short circuit.

 

Remedy

Ford will notify owners, and dealers will remove the battery harness clips and elbow guide, and install a wire channel shield and protective sleeve to the battery cable harness, free of charge. Interim notices informing owners of the safety risk were mailed on December 2, 2019. Owners will receive a second notice when the remedy becomes available, currently expected to be the end of April 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S41.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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April 23, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 19S41
Certain 2016-2017 Model Year MKX Vehicles Equipped with 3.7L Engines
Battery Cable Harness

REF: Advance Notice – Safety Recall 19S41

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
MKX	2016-2017	Oakville	November 12, 2014 through September 11, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, there may be insufficient clearance between the battery cable harness and the transmission shifter cable bracket, which could allow contact. Over time, this could damage the insulation of the battery positive cable, resulting in a short to ground, and leading to a potential fire.

 

SERVICE ACTION

Dealers are to install a wiring shield and protective sleeve to the battery cable harness. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters advising parts are available are expected to be mailed the week of April 27, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

             

QUESTIONS & ASSISTANCE ATTACHMENT

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

David J. Johnson

 

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ATTACHMENT I

Safety Recall 19S41
Certain 2016-2017 Model Year MKX Vehicles Equipped with 3.7L Engines
Battery Cable Harness

 

OASIS ACTIVATION

OASIS was activated on November 13, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on November 13, 2019. Owner names and addresses were available on December 17, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. If the battery is removed for any reason, ensure the battery cable harness is properly installed and routed per the workshop manual.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please  consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI     48121-6251.

 

OWNER REFUNDS (Continued)

• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with repairing damage determined to be from substandard clearance between the battery cable harness and the transmission shifter cable bracket.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

LINCOLN PICKUP AND DELIVERY

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2020 Lincoln Pickup & Delivery Updates.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Lincoln vehicles – 4 years or 50,000 miles

For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 19S41 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Provision for anti-abrasion wire harness cloth tape, if needed (Coroplast cloth tape or equivalent).
  • Program Code: 19S41
  • Misc Expense: OTHER
  • Amount: up to $0.50

 

CLAIMS PREPARATION AND SUBMISSION (Continued)

• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Refunds: Submit refunds on a separate repair line.
  • • Program Code: 19S41         – Misc. Expense: ADMIN
    • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
  • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2020 Lincoln Pickup & Delivery Updates for details.

 

ATTACHMENT II

Safety Recall 19S41
Certain 2016-2017 Model Year MKX Vehicles Equipped with 3.7L Engines
Battery Cable Harness

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Install battery cable wiring shield and convolute sleeve	19S41B	0.6 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

To place an order for the parts listed below, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Description	Order Quantity	Claim Quantity	Part Number
Wiring shield	1	1	NU5Z-14A099-A
Retainer, special (3 per package, 3 required)	1	3	KU5Z-14A163-A
Tie strap	7	7	HU5Z-14A163-C
Convolute sleeve	1	1	GA1Z-14A099-A
Retainer, special with tie strap	1	1	CU5Z-14A163-B

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

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ATTACHMENT III

CERTAIN 2016-2017 MODEL YEAR MKX VEHICLES EQUIPPED WITH 3.7L ENGINES — BATTERY CABLE HARNESS

 

SERVICE PROCEDURE

1. Remove the Battery. Please follow the Workshop Manual (WSM) procedures in Section 414-01.

2. Detach the battery cable wiring harness retaining clips from the inboard side of the battery tray and position aside the battery cable wiring harness. See Figure 1.

3. Unwrap, remove and discard the battery cable wiring harness retaining clips. Tape up any areas that may have been exposed with Coroplast® brand or similar anti-abrasion wire harness cloth tape.
If any unrepairable damage is found please contact the Special Service Support Center (SSSC) for further assistance. See Figure 2.

a. Unwrap the clip from the harness and remove and discard the retaining clips.

b. If necessary, use a pair of side cutters or a similar tool and cut any tie straps and discard the retaining clips.

4. Unwrap, remove and discard the plastic wiring elbow guide in the battery cable wiring harness located at the front inboard corner of the battery tray. See Figure 3.

5. Before installing the shield, route three of the required tie straps through the rear (larger end) three sets of slots in the shield as shown in Figure 4.

6. Install the shield onto the inboard side of the battery tray. Install two special retainers to the inboard side of the battery tray (where the battery cable wiring harness clips were previously removed – see Figure 1) and one special retainer in the front of the shield (installed from the battery tray side toward the engine). See Figure 5.

 

NOTE: The front leg of the shield should sit inside the battery tray retainer stanchion when properly installed. See Figure 5.

 

7. Route the battery cable wiring harness along the shield path around the front of the battery tray. Loosely secure the three tie straps around the battery cable wiring harness. See Figure 6.

8. Route a tie strap through the next forward set of slots in the shield, install in the same manner as the previously installed tie straps. Loosely secure the tie strap around the battery cable wiring harness and in front of the battery cable leg of the battery cable wiring harness. See Figure 7.

9. Route a tie strap through the front set of slots in the shield, install in the same manner as the previously installed tie straps. Loosely secure the tie straps around the battery cable wiring harness. See Figure 8.

10. Starting at the tie strap just in front of the battery cable wiring leg, secure each tie strap working from the center outward to the ends. End each tie strap in the upward position. Cut off the excess tie strap at each tie strap location. See Figure 9.

11. Figure 10 shows the shield installed with all of the tie straps in their correct locations.

12. Install the battery. Please follow the Workshop Manual (WSM) procedures in Section 414-01.

• Do Not install the air cleaner assembly at this time.

13. Using the provided wiring harness convolute sleeve, wrap the sleeve around the battery cable wiring harness in the location shown in Figure 11. Figure 12 shows the convolute sleeve installed.

14. Using the provided tie strap special retainer, install it in the front outboard hole on the battery tray as shown in Figure 13.

15. Secure the tie strap to the battery wiring harness and convolute sleeve as shown in Figure 14.

16. Install a tie strap to the inboard side of the battery wiring harness and convolute sleeve as shown in Figure 15.

17. Cut off the excess tie strap at both tie strap locations. See Figure 16.

18. Reinstall the air cleaner assembly. Please follow the WSM procedures in Section 303-12.

 

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Ford Motor Company
Recall Reimbursement Plan for 19S41

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 19S41, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to May 15, 2020. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 

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August, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2016 MKX has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:

19S41 – UNDER HOOD FIRES

What is the issue?

On your vehicle, there may be insufficient clearance between the battery cable harness and the transmission shifter cable bracket.  Insufficient clearance could lead to a touch condition between the battery cable harness and the transmission shifter cable bracket. Over time, this could damage the insulation of the battery positive cable, resulting in a short to ground, and leading to a potential fire.

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.

Thank you for your attention to this very important matter.

 

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Augusto de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

Segnuestros registros, noserealizaron en sur 2016 MKX las reparaciones necesariascorrespondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidorlocallo antesposible.

Número y descripción de la campaña:

19S41 – BAJO INCENDIOS CON CAPUCHA

¿Cuál es el problema?

En su vehículo, podría existir un espacio insuficiente entre el arnés de la batería y el soporte del cable de la palanca de cambios de la transmisión.  Un espacio insuficiente podría traducirse en una condición de contacto entre el arnés de la batería y el soporte del cable de la palanca de cambios de la transmisión. Con el tiempo, esto podría dañar el aislamiento del cable positivo de la batería, lo cual provocaría un cortocircuito a tierra y podría ocasionar un posible incendio.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com.

Gracias por su atenciic en este asunto sumamente importante.

 

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April 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S41 / NHTSA Recall 19V-809

2016 MKX
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, there may be insufficient clearance between the battery cable harness and the transmission shifter cable bracket.
What is the risk?	Insufficient clearance could lead to a touch condition between the battery cable harness and the transmission shifter cable bracket. Over time, this could damage the insulation of the battery positive cable, resulting in a short to ground, and leading to a potential fire.
What will Lincoln and your dealer do?	Parts are now available to repair your vehicle. The Lincoln Motor Company has authorized your dealer to install a wire channel shield and protective sleeve to the battery cable harness free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair.
What should you do?	Please call your dealer without delay to schedule a service appointment for Recall 19S41. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. NOTE: Lincoln recommends that any battery service be handled by your Lincoln dealer to ensure that the battery cable harness is properly installed and routed. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall repair completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)	Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.lincoln.com.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct battery cable harness shield and protective sleeve are installed. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for repairs required due to substandard clearance between the battery cable harness and the transmission shifter cable bracket. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to The Lincoln Motor Company. To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19S41.

Thank you for your attention to this important matter.

The Lincoln Motor Company

 

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Abril de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S41 / Campaña 19V-809 de la NHTSA

2016 MKX
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, podría existir un espacio insuficiente entre el arnés de la batería y el cable del cambiador de la transmisión.
¿Qué riesgo existe?	Un espacio insuficiente podría traducirse en una condición de contacto entre el arnés de la batería y el soporte del cable del cambiador de la transmisión. Con el tiempo, esto podría dañar el aislamiento del cable positivo de la batería, lo cual provocaría un cortocircuito a tierra y podría ocasionar un posible incendio.
¿Qué harán Lincoln y su distribuidor?	Las piezas para reparar su vehículo ya se encuentran disponibles. The Lincoln Motor Company ha autorizado a su distribuidor a instalar un protector del canal de cables y una manga protectora en el arnés de la batería, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 19S41. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. NOTA: Lincoln recomienda que el servicio de la batería se realice en su distribuidor Lincoln a fin de asegurarse de que el arnés de la batería se instale y ubique correctamente. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda efectuar la reparación de esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. The Lincoln Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)	Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de recogida y entrega, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por la reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se haya instalado el protector del arnés de la batería y la manga protectora correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por reparaciones requeridas debido a un espacio que no cumple con la norma establecida entre el arnés de la batería y el soporte del cable de la palanca de cambios de la transmisión. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a The Lincoln Motor Company. Para solicitar un reembolso a Lincoln, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a The Lincoln Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Lincoln y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes de 8:00 a.m. a 8:00 p.m. (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 19S41 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

 

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December 11, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT:   Advance Notice – Safety Recall 19S41 – Supplement #1
Certain 2016-2017 Model Year MKX Vehicles Equipped with 3.7L Engines
Battery Cable Harness

SUBJECT:   Advance Notice – Safety Recall 19S41
Dated November 13, 2019

 

New! REASON FOR THIS SUPPLEMENT

• Part Availability: A new part has been designed to repair vehicles affected by this recall. The new part is not expected to be available until the end of March 2020.

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
MKX	2016-2017	Oakville	November 12, 2014 through September 11, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, there may be substandard clearance between the battery cable harness and the transmission shifter cable bracket, which could allow contact. Over time, this could damage the insulation of the battery positive cable, resulting in a short to ground, and leading to a potential fire.

 

New! SERVICE ACTION

A complete Dealer Bulletin will be provided to dealers by the end of March 2020 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.

NOTE: Until parts ordering information and repair instructions are available, if the battery is removed for any reason, ensure the battery cable harness is properly installed and routed per the workshop manual.

IMPORTANT:  Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owner letters are expected to be mailed the week of December 2, 2019 notifying customers that parts are not yet available to repair their vehicles.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory prior to delivery.

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

David J. Johnson

 

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December 2019

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S41 / NHTSA Recall 19V-809

2017 MKX
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, there may be insufficient clearance between the battery cable harness and the transmission shifter cable bracket.
What is the risk?	Insufficient clearance could lead to a touch condition between the battery cable harness and the transmission shifter cable bracket. Over time, this could damage the insulation of the battery positive cable, resulting in a short to ground, and leading to a potential fire.
What will Lincoln and your dealer do?	The Lincoln Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Lincoln will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available in the first quarter 2020.
What should you do?	When parts are available, Lincoln will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. NOTE: Until parts are available, Lincoln recommends that any battery service be handled by your Lincoln dealer to ensure that the battery cable harness is properly installed and routed. Lincoln has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention to this important matter.

The Lincoln Motor Company

 

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Diciembre de 2019

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Seguridad Aviso de campaña 19S41 / Campaña 19V-809 de la NHTSA

2017 MKX
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.

Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En su vehículo, podría existir un espacio insuficiente entre el arnés de la batería y el cable del cambiador de la transmisión.
¿Qué riesgo existe?	Un espacio insuficiente podría traducirse en una condición de contacto entre el arnés de la batería y el soporte del cable del cambiador de la transmisión. Con el tiempo, esto podría dañar el aislamiento del cable positivo de la batería, lo cual provocaría un cortocircuito a tierra y podría ocasionar un posible incendio.
¿Qué harán Lincoln y su distribuidor?	The Lincoln Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Lincoln le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles en el primer trimestre de 2020.
¿Qué debe hacer?	Cuando las piezas estén disponibles, Lincoln le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. NOTA: mientras las piezas no estén disponibles, Lincoln recomienda que el servicio de la batería se realice en su distribuidor Lincoln a fin de asegurarse de que el arnés de la batería se instale y ubique correctamente. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días.

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

 

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FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS AND A SAFETY COMPLIANCE RECALL

NOV 14, 2019 | DEARBORN, MICH.

DEARBORN, Mich., Nov. 14, 2019 – Ford Motor Company is issuing two safety recalls and a safety compliance recall in North America. Details are as follows.

 

Safety recall for select 2019-20 Ford F-150 vehicles for improperly secured positive battery-terminal fastener

Ford Motor Company is issuing a safety recall for select 2019-20 Ford F-150 vehicles for a positive battery-terminal fastener that may not be secured due to wiring eyelet adhesive on the surface area of the terminal joint contact for the battery-monitoring sensor. An attachment that is not secure may result in intermittent or inoperative vehicle systems, affecting instrument panel displays, braking or steering assist, or causing the engine to stall. This condition could also create a resistive short, increasing the potential for smoke, melting or risk of fire.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects 135,725 vehicles in the U.S. and federal territories, 30,073 in Canada, and 2,257 in Mexico.

Affected vehicles were built at Dearborn Truck Plant from July 15 to Oct. 1, 2019, and at Kansas City Assembly Plant from June 24 to Oct. 1, 2019.

Dealers will inspect the positive battery cable joint for excess sealant adhesive. If present, dealers will remove excess adhesive, reassemble the joint and torque the fastener to specification. The Ford reference number for this recall is 19S40.

 

Safety recall for select 2016-17 Lincoln MKX vehicles with 3.7-liter engines

Ford Motor Company is issuing a safety recall for select 2016-17 Lincoln MKX vehicles with 3.7-liter engines. In affected vehicles, the battery cable harness may have substandard clearance, which could allow the harness to contact the transmission shifter cable bracket. Contact between the battery cable harness and the transmission shifter cable bracket could wear through the insulation of the cable, resulting in the cable shorting to ground, increasing the risk of overheated or melted wiring, as well as fire.

Ford is not aware of any reports of accident or injury related to this condition. Ford is aware of three vehicle fires potentially related to this issue.

This action affects 54,411 vehicles in the U.S. and federal territories and 5,253 in Canada.

Affected vehicles were built at Oakville Assembly Plant from Nov. 12, 2014, to Sept. 11, 2017.

Dealers will remove the four battery harness clips at the battery tray and one elbow guide, then install a wire channel shield and protective sleeve to the battery cable harness. The Ford reference number for this recall is 19S41.

 

Safety compliance recall for select 2018-19 Ford F-Series Super Duty vehicles with LED headlamps

Ford Motor Company is issuing a safety compliance recall for select 2018-19 Ford F-Series Super Duty vehicles with LED headlamps. Affected vehicles are equipped with high-series daytime running lamps controlled by an incorrectly configured body control module. When the daytime running lamps are illuminated and the master lighting switch is moved to the low-beam position, the daytime running lamps do not revert to parking lamp intensity as required by federal motor vehicle safety standards.

Ford is not aware of any reports of accident or injury related to this condition.

This action affects 86,296 vehicles in the U.S. and federal territories and 14,079 in Canada.

Affected vehicles were built at Kentucky Truck Plant:

• 2018 Ford F-Series Super Duty vehicles built from May 1, 2017, to July 13, 2018
• 2019 Ford F-Series Super Duty vehicles built from March 5, 2018, to Oct. 8, 2019

Dealers will update the body control module. The Ford reference number for this recall is 19C10.

 

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November 12, 2019

 

Ford FSA 19S41

 

19S41 – CERTAIN 2016-17 FORD MKX VEHICLES WITH SUBSTANDARD CLEARANCEBETWEEN THE B+ WIRING HARNESS AND THE TRANSMISSION SHIFTER CABLEBRACKET

 

Chronology of events

 

May 2019:  On May 21, 2019 an issue regarding three 3.7L MKX underhood fires was brought to CCRG for review.  Vehicle inspections had been unable to identify a source for the fires, although they were believed to be electrical in nature.

A review of the 3.7L wiring package found that design and process changes had been made in September of 2017 to address substandard clearances between electrical wiring and hardware in this area.  The vehicles associated with the three reports reviewed with CCRG were each built prior to that design change.

 

June – August 2019: CCRG requested a review of field data for similar reports.  The data search identified five warranty claims involving battery harness wire contact with the transmission shifter bracket that did not result in fire.  One of the three vehicles brought to CCRG for review in May was found to have had a battery replacement 3 days before the fire.  These vehicles were all built prior to incorporation of the September, 2017 design and process changes.  Vehicle reviews were conducted to evaluate wiring package clearances to underhood components.  Vehicle inspections identified a sharper than expected shifter cable bracket edge in proximity to the battery cable on one vehicle.  Further study, including CAD analysis, was conducted to understand potential wire harness movement during vehicle operation, including analysis with mispositioned or dislodged wire harness locator pins.  CCRG requested a review of service procedures for components in the area, including battery replacement.

 

September – November 2019: Analysis of service procedures identified that battery replacement required removal of the battery cable harness and clips to allow sliding the battery from underneath the cowl.  This procedure may inadvertently diminish cable clearance to the shift cable bracket.

 

On November 4, 2019, Ford’s Field Review Committee reviewed the concern and approved a field action.

 

Ford is aware of three vehicle fires potentially related to this issue.  There have been no vehicle fire since 11/14/2018 related to this issue.

 

Ford is not aware of any reports of accident or injury related to this issue.

 

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
LINCOLN	MKX	2016-2017

 

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14 Associated Documents

Recall 573 Report

RCLRPT-19V809-5818.PDF 214.895KB

 

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Recall 573 Report

RCLRPT-19V809-5662.PDF 214.895KB

 

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Defect Notice 573 Report

RCLRPT-19V809-9997.PDF 214.626KB

 

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Recall Acknowledgement

RCAK-19V809-8576.pdf 243.97KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification – Advance Notice – Safety Recall 19S41 – Supplement #1 Certain 2016-2017 Model Year MKX Vehicles Equipped with 3.7L Engines Battery Cable Harness

RCMN-19V809-5304.pdf 61.55KB

 

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Chronology

RMISC-19V809-6834.pdf 15.395KB

 

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Miscellaneous Document – Ford Media Center 11/14/19

RMISC-19V809-0275.pdf 363.749KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2016-2017 Model Year MKX Vehicles Equipped with 3.7L Engines Battery Cable Harness

RCMN-19V809-0921.pdf 3021.384KB

 

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Manufacturer Notices(to Dealers,etc)- SUBJECT: Advance Notice – Safety Recall 19S41

RCMN-19V809-4581.pdf 137.98KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V809-1835.pdf 210.637KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-19V809-3095.pdf 202.544KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-19V809-6846.PDF 211.141KB

 

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ISSUED Renotification Notice – Re 19S41 – UNDER HOOD FIRES

RCRN-19V809-9643.pdf 302.177KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-19V809-7414.PDF 211.252KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V809&docType=RCL

 

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