October 28, 2019 NHTSA CAMPAIGN NUMBER: 19V773000
Rear Toe Link Fasteners May Be Loose
A disconnected toe link can cause a sudden change to vehicle handling, increasing the risk of a crash.
NHTSA Campaign Number: 19V773
Manufacturer Ford Motor Company
Components SUSPENSION
Potential Number of Units Affected 18
Summary
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Remedy
Ford has notified owners, and dealers will inspect and tighten the rear toe link fasteners, check and adjust the rear toe alignment, and inspect the rear tires for abnormal tire wear, replacing them if necessary. Repairs will be performed free of charge. The recall began November 14, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S36.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if you Vehicle has a Recall
October 28, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S36
Certain 2019 Model Year Expedition and Navigator Vehicles
Rear Toe Link Fastener Torque
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
|---|---|---|---|
| Expedition | 2019 | Kentucky Truck | September 5, 2019 through September 6, 2019 |
| Navigator | September 6, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, it may be possible that the rear toe link to frame fasteners were not tightened to the proper torque during vehicle assembly. An improperly torqued toe link to frame fastener may result in improper rear toe alignment, affect steering wheel clear vision, or toe link separation from the frame. Separation of a rear toe link while driving may increase the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to torque the rear toe link to frame fasteners to specification, then check and, if necessary, adjust rear toe. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 11, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S36
Certain 2019 Model Year Expedition and Navigator Vehicles
Rear Toe Link Fastener Torque
OASIS ACTIVATION
OASIS will be activated on October 28, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 28, 2019. Owner names and addresses will be available by November 25, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2019 Lincoln Pickup & Delivery Updates.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC07126, Lincoln Loyalty Program Announcement for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (19S36) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S36
Certain 2019 Model Year Expedition and Navigator Vehicles
Rear Toe Link Fastener Torque
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
|---|---|---|
| Torque rear toe link to frame fasteners – includes time to check and adjust rear toe and inspect rear tires | 19S36B | 0.7 Hours |
| Replace one rear tire, includes tire balance (Can be claimed with 19S36B only) | 19S36C | 0.5 Hours |
| Replace both rear tires, includes tire balance (Can be claimed with 19S36B only) | 19S36D | 0.7 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Dealers must use the Tire Sales Tool (TST) to identify the appropriate replacement tire, searching by vehicle or VIN. TST can be found at www.FMCDealer.com under Parts & Service Tab/Parts Product Line Information/Tires.
| Part Number | Description | Order Quantity | Claim Quantity |
|---|---|---|---|
| Refer to Tire Sales Tool | Tire | As Required | |
Less than 10% of the affected vehicle population is expected to require tire replacement.
Questions regarding tires should be directed to the Tire Program Headquarters at 1-888-353-3251.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES — REAR TOE LINK FASTENER TORQUE
OVERVIEW
In the affected vehicles, it may be possible that the rear toe link to frame fasteners were not tightened to the proper torque during vehicle assembly. An improperly torqued toe link to frame fastener may result in improper rear toe alignment, affect steering wheel clear vision, or toe link separation from the frame.
Separation of a rear toe link while driving may increase the risk of injury or crash.
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to torque the rear toe link to frame fasteners to specification, then check and, if necessary, adjust rear toe. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
NOTE: It is not necessary to remove the wheel and tire assemblies to complete this recall procedure, unless tire replacement is necessary.
NOTE: It is necessary to perform this recall on a drive on lift or on a flat surface (tires supporting vehicle weight).
1. Torque the rear toe link inboard cam bolt on the left hand (LH) and right hand (RH) sides to 203 lb.ft (275 Nm). See Figure 1.
2. Check and if necessary adjust rear toe. Refer to Rear Toe Adjustment in Workshop Manual (WSM) section 204-00.
3. If the rear toe required adjustment, inspect the rear tires and replace the tire(s) if abnormal wear is present.
November 2019
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S36 / NHTSA Recall 19V-773
2019 Expedition
Your Vehicle Identification Number (VIN): 1FMJK1JT4KEA78098
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that the rear toe link to frame fasteners were not tightened to the proper torque during vehicle assembly. |
| What is the risk? | This may result in improper rear toe alignment, or toe link separation from the frame. Separation of a rear toe link while driving may cause a sudden change to vehicle handling, increasing e the risk of injury or crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to verify your vehicle’s rear toe link to frame fasteners are tightened to the correct torque, check and adjust the rear toe alignment and inspect the rear tires free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 19S36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-773. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Noviembre de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S36 / Campaña 19V-773 de la NHTSA
2019Número de identificación del vehículo (VIN): 1FMJK1JT4KEA78098 Expedition
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que los sujetadores del tirante de ajuste de convergencia trasero al bastidor de su vehículo no hayan sido correctamente apretados durante el ensamble de este. |
| ¿Qué riesgo existe? | Esto podría ocasionar una alienación de convergencia incorrecta o provocar una separación del tirante de ajuste de convergencia con respecto del bastidor. La separación del tirante de ajuste de convergencia mientras maneja podría ocasionar un cambio repentino en el manejo del vehículo, lo cual puede aumentar el riesgo de sufrir lesiones o de choque. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a verificar los sujetadores del tirante de ajuste trasero al bastidor del vehículo y apretarlos a la torsión correcta, a comprobar y ajustar la alineación de convergencia trasera e inspeccionar las llantas traseras, sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 19S36. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehícul o. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, póngase en contacto con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es” www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Consulte Campaña de seguridad 19V-773. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
November 2019
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S36 / NHTSA Recall 19V-773
2019 Navigator
Your Vehicle Identification Number (VIN): 5LMJJ3LT4KEL23751
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible that the rear toe link to frame fasteners were not tightened to the proper torque during vehicle assembly. |
| What is the risk? | This may result in improper rear toe alignment, or toe link separation from the frame. Separation of a rear toe link while driving may cause a sudden change to vehicle handling, increasing the risk of injury or crash. |
| What will Lincoln and your dealer do? | The Lincoln Motor Company has authorized your dealer to verify your vehicle’s rear toe link to frame fasteners are tightened to the correct torque, check and adjust the rear toe alignment and inspect the rear tires free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Recall 19S36. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to Lincoln owners affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-773. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
Noviembre de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S36 / Campaña 19V-773 de la NHTSA
2019 Navigator
Número de identificación del vehículo (VIN): 5LMJJ3LT4KEL23751
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad del vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que los sujetadores del tirante de ajuste de convergencia trasero al bastidor de su vehículo no hayan sido correctamente apretados durante el ensamble de este. |
| ¿Qué riesgo existe? | Esto podría ocasionar una alienación de convergencia incorrecta o provocar una separación del tirante de ajuste de convergencia con respecto del bastidor. La separación del tirante de ajuste de convergencia mientras maneja podría ocasionar un cambio repentino en el manejo del vehículo, lo cual puede aumentar el riesgo de sufrir lesiones o de choque. |
| ¿Qué harán Lincoln y su distribuidor? | The Lincoln Motor Company ha autorizado a su distribuidor a verificar los sujetadores del tirante de ajuste trasero al bastidor del vehículo y apretarlos a la torsión correcta, a comprobar y ajustar la alineación de convergencia trasera e inspeccionar las llantas traseras, sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 19S36. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, póngase en contacto con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora del Este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora del Este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Consulte la Campaña de seguridad 19V-773 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
FORD MOTOR COMPANY ISSUES THREE SAFETY RECALLS IN NORTH AMERICA
OCT 29, 2019 | DEARBORN, MICH.
DEARBORN, Mich., Oct. 29, 2019 – Ford Motor Company is issuing three safety recalls in North America.
Safety recall for select 2015-17 Ford Transit vehicles for driveshaft flexible coupling issue
Ford Motor Company is issuing a safety recall for select 2015-17 Ford Transit vehicles. In affected vehicles, the driveshaft flexible coupling may crack with increasing mileage, resulting in driveline noise and vibration. Continued driving with a cracked flexible coupling may cause separation of the driveshaft, resulting in a loss of motive power, or unintended vehicle movement in park without the parking brake applied. In addition, separation of the driveshaft can result in secondary damage to surrounding components, including brake and fuel lines. A driveshaft separation may increase the risk of injury or crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 293,558 vehicles in the United States and federal territories, 22,960 in Canada and 2,744 in Mexico.
Affected vehicles were built at Kansas City Assembly Plant, Jan. 17, 2014, to June 15, 2017.
Ford does not expect the enhanced driveshaft flexible couplings previously installed per recall 17S15 to deteriorate sufficiently to result in driveline separation before 40,000 miles. For affected vehicles with flexible couplings with more than 40,000 miles, the interim repair will consist of replacing the driveshaft flexible coupling every 40,000 miles until the final repair is available and completed.
Once permanent repair parts become available, dealers will install driveshaft front sections with mechanical U-joints to replace the driveshaft flexible couplings. The Ford reference number for this recall is 19S38.
Safety recall for select 2019 Ford Edge vehicles for seat belt anchor separation
Ford is issuing a safety recall for select 2019 Ford Edge vehicles for an improperly crimped seat belt pretensioner anchor. In some of the affected vehicles, the driver’s side seat belt assembly may not adequately restrain the occupant in a crash, increasing the risk of injury.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 366 vehicles in the United States and 65 in Canada.
Affected vehicles were built at Oakville Assembly Plant, Sept. 18-19, 2019.
Dealers will inspect the driver’s side seat belt pretensioner assembly and replace it if it is within the suspect part production dates. The Ford reference number for this recall is 19S37.
Safety recall for select 2019 Ford Expedition and 2019 Lincoln Navigator vehicles for rear toe link torque
Ford Motor Company is issuing a safety recall for select 2019 Ford Expedition and 2019 Lincoln Ford Motor Company is issuing a safety recall for select 2019 Ford Expedition and 2019 Lincoln Navigator vehicles. In some of the affected vehicles, the rear toe link fastener may not have been properly tightened during assembly. An improperly secured fastener could allow the rear toe link to become disconnected while driving, which could increase the risk of injury or crash.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects 18 vehicles in the United States.
Affected vehicles were built at Kentucky Truck Plant:
- Ford Expedition vehicles built Sept. 5-6, 2019
- Lincoln Navigator vehicles built Sept. 6, 2019
Dealers will verify that the rear toe-link-to-frame fasteners are tightened to the correct torque, check and adjust the rear toe alignment and inspect the rear tires for abnormal wear and replace, if necessary. The Ford reference number for this recall is 19S36.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPEDITION | 2019 |
| LINCOLN | NAVIGATOR | 2019 |
11 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V773-2569.PDF 211.224KB
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Open in new tab Recall Quarterly Report #1, 2019-4
RCLQRT-19V773-1837.PDF 211.13KB
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Defect Notice 573 Report
RCLRPT-19V773-1790.PDF 215.782KB
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Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S36 10/28/19
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Miscellaneous Document – Media Correspondence
RMISC-19V773-5151.pdf 363.044KB
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Owner Notification Letter(Part 577)
RCONL-19V773-3271.pdf 207.438KB
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Owner Notification Letter(Part 577)
RCONL-19V773-8169.pdf 92.927KB
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Recall Acknowledgement
RCAK-19V773-6848.pdf 280.251KB
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ISSUED Renotification Notice
RCRN-19V773-8436.pdf 297.309KB
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Recall Quarterly Report #3, 2020-2
RCLQRT-19V773-7975.PDF 211.309KB
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Recall Quarterly Report #4, 2020-3
RCLQRT-19V773-1038.PDF 211.414KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V773&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar and 1/2" Drive to 3/8" Drive Reducer
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- Includes storage case and product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- High-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- Accuracy: +/- 2 inch/pounds up to 40 inch/pounds; 40 – 65 is +/- 5%
- Ease of use: Apply, repeatable, accurate torque settings to scope rings, guard screws, windage screws and base screws, which aids in accuracy and decreases the opportunity for problems in the field
- Reliable: Torque adjustment range from 10 inch/pounds to 65 inch/pounds
- Durable: Bits are made of S2 tool steel and hardened to 56-58 Rockwell “C”
- Includes: 10 bits (hex to square adapter, #10 flat blade, #32 flat blade, #11 flat blade, 5/32 hex, 7/64 hex, 3/32 hex, T20 torx, T15 torx and Leupold specialty flat blade), ¼” socket and a convenient plastic storage case
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V)
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 3/8" to 1/4" drive adapter , 3/8" to 1/2" drive adapter and 3/8" drive extension bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- Nickel/Chrome finish with ergonomic grip
- Tool does not have to be 'turned down' after use, providing convenience. The length also provides the needed reach for those-hard-to-get-at places.
- Torque setting locks on adjustable wrenches for repetitive applications
- Adjustment knob eliminates spring tension, so setting torque on adjustable wrenches is fast and easy
- [Advanced Technology]: 2 to 37 foot pounds torque range with LED flashing/ buzzer alarm when torque is reached. Easy to read LCD display with measurements (kg-cm, N-m, in-lb. ft-lb)
- [Multiple Setting Functions]: Torque, Measurement, and, Peak & Trace, Mode Settings. (Torque setting range: 10% of max torque value. Measuring range: 2 to 37 ft-lbs.)
- [Guaranteed Accuracy Range]: ± 2% clockwise ± 3% CCW of indicated value, CW, from 20% to 100% of full scale.
- [Quality Assurance]: Meets or exceeds ASME B107.14-2004, ISO 6789 standards, individually serialized with matching certificate of calibration traceable to N.I.S.T.
- [1 Year ACDelco Tools Limited Warranty]: One-year limited manufacturer's warranty against defects in materials and workman ship
- Includes: 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- High-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- Includes: 1-pc. 1/4 in. drive dual-direction torque wrench; Zipper case; Product manual with torque conversion chart
- Confidently tighten fasteners to a manufacturer's torque specifications, preventing expensive damage caused by overstressed or poorly secured parts
- Wrench emits a click that can be heard and felt when the preset value is reached
- Smooth and precise, the spring-loaded adjustment collar automatically locks in place at the desired torque value, ensuring it won't accidentally wander during use
- Reversible, finely geared 72-tooth ratchet head measures torque in clockwise and counterclockwise directions for regular and reverse threaded fasteners
Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API
