Safety Recall 19S26 – Steering Gear Motor Bolt Corrosion – 2013-2016 Ford & Lincoln

August 29, 2019 NHTSA CAMPAIGN NUMBER: 19V632000

Steering Gear Motor May Detach

If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.

 

NHTSA Campaign Number: 19V632

Manufacturer Ford Motor Company

Components STEERING

Potential Number of Units Affected 90,644

 

Summary

Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

 

Remedy

Ford will notify owners, and dealers will replace the steering gear motor bolts and apply a wax sealer. If any of the steering gear motor attachment bolts are broken or missing, a new steering gear will be installed in the vehicle. These repairs will be performed free of charge. The recall began October 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S26.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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November 21, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 19S26 – Supplement #1
Certain 2013-2016 Model Year Fusion and MKZ and 2015-2016 Model Year
Edge and MKX Vehicles
Steering Gear Motor Bolt Corrosion

REF: Safety Recall 19S26
Dated October 11, 2019

 

New! REASON FOR THIS SUPPLEMENT

• Affected Vehicles: Vehicles have been added to the population. 

 

New! AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Fusion	2014-2016	Flat Rock	August 21, 2013 through June 14, 2015
	2013-2016	Hermosillo	August 14, 2012 through June 28, 2015
MKZ	2013-2016		October 10, 2012 through June 28, 2015
Edge	2015-2016	Oakville	June 25, 2014 through June 26, 2015
MKX	2016		November 11, 2014 through June 26, 2015

 

This recall applies to the affected vehicles originally sold in, or currently registered in the following states:

Connecticut	Iowa	Minnesota	Ohio	Wisconsin
Delaware	Maine	Missouri	Pennsylvania
District of Columbia	Maryland	New Hampshire	Rhode Island
Illinois	Massachusetts	New Jersey	Vermont
Indiana	Michigan	New York	West Virginia

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

             
REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, when operated in high-corrosion environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion.  If this occurs, it may result in a loss of power steering assist, increasing the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode, allowing the vehicle to be steered in a safe and controlled manner.

 

SERVICE ACTION

Dealers are to remove the original steering gear motor bolts, install revised bolts, and apply corrosion inhibitor to specified areas of the steering gear. If any of the original steering gear motor bolts are broken, missing or break during removal, dealers will replace the steering gear assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

New! OWNER NOTIFICATION AND MAILING SCHEDULE

For vehicles added to the population, owner letters will be mailed the week of November 25, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

Safety Recall 19S26 – Supplement #1
Certain 2013-2016 Model Year Fusion and MKZ and
2015-2016 Model Year Edge and MKX Vehicles
Steering Gear Motor Bolt Corrosion

 

New! OASIS ACTIVATION

OASIS was activated on October 10, 2019. For vehicles added to the population, OASIS will be activated November 21, 2019.

New! FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on October 10, 2019. Owner names and addresses were available before October 29, 2019. For vehicles added to the population, owner names and addresses will be available November 21, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of used vehicle inventory.

 

STOCK VEHICLES

Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

• This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with steering gear replacement caused by corroded steering gear motor bolts.

 

RENTAL VEHICLES

For Lincoln vehicles that require steering gear replacement, dealers are approved for up to one (1) day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Prior approval for more than one (1) rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 19S26 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
• Refunds: Submit refunds on a separate repair line.
  • Program Code: 19S26        – Misc. Expense: ADMIN
  • Expense: REFUND             – Misc. Expense: 0.2 Hours.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

• Provision for Locally Obtained Supplies: Valugard™ VG-101A Rust Inhibitor Aerosol or Daubert NOX RUST^® 7703-W. Submit on the same line as the repair.
  • Program Code:  19S26
  • Expense: OTHER
  • Expense: Claim up to $5.00

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ATTACHMENT II

Safety Recall 19S26 – Supplement #1
Certain 2013-2016 Model Year Fusion and MKZ and
2015-2016 Model Year Edge and MKX Vehicles
Steering Gear Motor Bolt Corrosion

 

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Install three new steering gear motor bolts and apply sealer to specific locations on steering gear	19S26B	Edge/MKX/Fusion/MKZ 1.1 Hours MKZ/MKX 3.7L FWD 0.9 Hours MKZ/MKX 3.7L AWD 1.8 Hours
One of the three steering gear motor bolts broke attempting to remove – replace steering gear assembly (includes time to set toe)	19S26C	Edge/MKX/Fusion 3.7 Hours MKZ 4.4 Hours MKZ 3.7L/MKX 3.7 AWD 4.8 Hours
Vehicle arrives at dealer with steering gear motor bolt(s) broken – replace steering gear assembly (includes time to set toe)	19S26D	Edge/MKX/Fusion 3.6 Hours MKZ 4.3 Hours MKZ 3.7L/MKX 3.7 AWD 4.7 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description	Order Quantity	Claim Quantity	Part Number
Steering Gear Motor Bolts (4/pkg.– 3 reqd.)	1	3	W503298-S439
Valugard™ Rust Inhibitor Aerosol (obtain from www.valugard.net)	Claim as MISC OTHER		VG-101A
Daubert NOX RUST® (obtain from www.daubertchemical.com)			7703-W

 

NOTE:  Either Valugard™ or Daubert brand products can be used.

• For assistance obtaining Valugard™ products, contact Automotive International customer service at 800-543-7156 Monday – Friday 8:00AM to 5:00PM Eastern Time.
• For assistance obtaining Daubert products, contact Daubert at 800-688-0459 Monday – Friday 8:00AM to 5:00PM Central Time.

Both Valugard™ and Daubert have rust preventative product available in bulk quantities (e.g. Quarts, 5-gallons, and larger). These products are applied using commercially available spray equipment compatible with cavity wax coatings. In addition, both Valugard™ and Daubert also have spray equipment available for application.

• Valugard™ – Part Number VG-CRG
• Daubert – Part Number 3300 HSDR Pressure Pot Kit

 

SSSC Web Contact Site:

To place an order for any of the parts listed in the below parts tables, please submit a VINspecific Part Order contact via the SSSC Web Contact Site.

 

MKZ vehicles with 3.7L engine – ALL REPAIRS:

Description	Order Quantity	Claim Quantity	Part Number
Exhaust Nut (4/pkg. – 8 reqd.)	2	8	W520103-S442
Exhaust Gasket – Y-pipe to catalyst	1	1	7T4Z-9450-AA
Exhaust Gasket – Y-pipe to muffler assembly	1	1	BT4Z-9450-A

 

MKX vehicles with 3.7L engine – ALL REPAIRS:

Description	Order Quantity	Claim Quantity	Part Number
Exhaust Nut (4/pkg. – 8 reqd.)	2	8	W714265-S442
Exhaust Gasket – Y-pipe to catalyst	1	1	7T4Z-9450-AA
Exhaust Gasket – Y-pipe to muffler assembly	1	1	F2GZ-9450-A
Roll restrictor bolt (AWD only) (2/pkg. – 1 reqd.)	1	1	W709527-S439

 

If steering gear replacement is needed:

Description	Order Quantity	Claim Quantity	Part Number
Steering Gear (part number varies by vehicle – use Ford catalog to identify the specific part number by VIN)	1	1	*-3504-*

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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CERTAIN 2013-2016 MODEL YEAR FUSION AND MKZ AND 2015-2016 MODEL YEAR EDGE AND MKX VEHICLES — STEERING GEAR MOTOR BOLT CORROSION

 

OVERVIEW

In some of the affected vehicles, when operated in high-corrosion environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion. If this occurs, it may result in a loss of power steering assist, increasing the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode, allowing the vehicle to be steered in a safe and controlled manner.

Dealers are to remove the original steering gear motor bolts, install revised bolts, and apply corrosion inhibitor to specified areas of the steering gear. If any of the original steering gear motor bolts are broken, missing or break during removal, dealers will replace the steering gear assembly.

 

SERVICE PROCEDURE

Remove Underbody Shields – Fusion and MKZ Vehicles

NOTE: For Edge and MKX vehicles, see below.

1. Remove the engine front undershield and the engine undershield. Please follow the Workshop
Manual (WSM) procedures in Section 501-02.

2. Remove the six nuts and the underbody crossbrace. See Figure 1.

3. For MKZ 3.7L, continue on page 3. All other vehicles, continue on page 4.

 

Remove Underbody Shields – Edge and MKX Vehicles

1. Remove the underbody shield. See Figure 2.

NOTE: One piece underbody shield shown two piece underbody shield similar.

 

2. If equipped, remove the center underbody shield. See Figure 3.

3. ALL VEHICLES EXCEPT 3.7L AWD. If equipped, remove the steering gear motor heat shield. See Figure 4.

For MKX 3.7L AWD, continue on page 3. All other vehicles, continue on page 4.

 

MKZ 3.7L and MKX 3.7L AWD Vehicles

1. Remove the exhaust y-pipe. Please follow the WSM procedures in Section 309-00B.

2. Remove the right hand (RH) roll restrictor bolt. See Figure 5.

3. With the help of an assistant using a pry bar between the subframe and roll restrictor bracket, position the engine forward to provide clearance. Remove the steering gear motor heat shield. See Figure 6.

NOTE: Edge steering gear motor heat shield shown MKZ similar.

 

Steering Gear Motor Inspection

1. Inspect the steering gear motor for signs of separation, broken or missing bolts. See Figure 7.

2. Are any of the bolts broken or missing, or is a gap present between the motor and motor housing?

Yes – Replace the steering gear. Please follow the WSM procedures in Section 211-02.
Proceed to “Apply Corrosion Protection” on Page 7.

No – Proceed to “Replace Steering Gear Motor Bolts”.

 

Replace Steering Gear Motor Bolts

NOTE: This repair involves the replacement of the three steering gear motor to steering gear housing bolts. See Figures 8, 9, 10, 11 and 12.

 

Important: The steering gear motor bolts must be removed and replaced one at a time to preserve belt tension. Failure to do so may result in belt damage and steering gear replacement may be required.

1. Working from the front of the subframe, first replace steering gear motor bolt one. Then replace bolt
two. See Figures 9 and 10.

NOTE: Video is available for this Step. 

• Tighten to 22.5 Nm (17 lb-ft).

 

2. Working from the rear of the subframe, replace steering gear motor bolt three, then proceed to “Apply Corrosion Protection” on Page 7. See Figures 11 and 12.

• Tighten to 22.5 Nm (17 lb-ft).

 

Apply Corrosion Protection

NOTE: Valugard™ Rust Inhibitor Aerosol VG-101A or Daubert NOX RUST® 7703-W Corrosion Protection must be applied to the eight steering gear bolt heads, threads, and the steering gear motor to gear housing mating seam. See Figures 13 and 14.

NOTE: The use of a black light will aid in confirming proper coverage of the rust inhibitor.

 

1. Remove the RH front wheel. Please follow the WSM procedures in Section 204-04A.

NOTE: Video is available for this Section.

2. Working from inside the RH wheelwell, insert spray nozzle under motor and forward between motor and gear. Apply corrosion inhibitor to the housing and gear motor seam, gear motor and housing bolts five and six heads, threads and thread holes. See Figures 15 and 16.

3. Working from the rear of the subframe, insert nozzle between the steering gear and subframe underneath housing seam. Apply corrosion inhibitor to gear motor bolt three, steering gear to housing seam and housing bolts four and eight heads, threads and thread holes. See Figures 17 and 18.

 

SPRAY SEALANT INTO OR ON:

– BENEATH GEAR MOTOR WIRE HARNESS

– BOLT HEADS

– GEAR MOTOR TO HOUSING SEAM

 

NOTE: Be sure the corrosion inhibitor coats the top of the gear motor seam and the bolt thread holes.

4. Working from the front of the subframe, insert nozzle between steering gear and subframe housing seam. Apply corrosion inhibitor to gear motor bolts one and two, steering gear to housing seam, housing bolts five, six and seven heads, threads and thread holes. See Figures 19 and 20.

 

SPRAY SEALANT INTO OR ON:

– BENEATH GEAR MOTOR WIRE HARNESS

– BOLT HEADS

– GEAR MOTOR TO HOUSING SEAM

 

5. Using a black light, ensure that the rust inhibitor coats the entire steering gear motor seam in addition to all of the bolts and threaded holes (8 total – see Figure 13). Apply additional rust inhibitor to any areas that are not fully covered. See Figure 21.

6. Install the RH front wheel. Please follow the WSM procedures in Section 204-04A.

 

MKZ Vehicles Equipped With 3.7L

1. With the help of an assistant using a pry bar between the subframe and roll restrictor bracket, position the engine forward to provide clearance. Install the steering gear motor heat shield. See Figure 6.

• Tighten to 8 Nm (71 lb-in).

2. Install the RH roll restrictor bolt. See Figure 5.

a. Clean the bolt threads using a suitable wire brush.

b. Apply Motorcraft Threadlock 262/TA-26 to restrictor bolt.

• • Tighten to 115 Nm (85 Lb-ft).

3. Install the exhaust y-pipe. Please follow the WSM procedures in Section 309-00B.

 

MKX 3.7L AWD Vehicles

1. With the help of an assistant, using a pry bar between the subframe and roll restrictor bracket, position the engine forward to provide clearance. Install the steering gear motor heat shield. See Figure 6.

• Tighten to 8 Nm (71 lb-in).

2. Discard the old RH roll restrictor bolt. Install a NEW RH roll restrictor bolt. See Figure 5.

• Tighten to 115 Nm (85 Lb-ft).

3. Install the exhaust y-pipe. Please follow the WSM procedures in Section 309-00B.

 

Install Underbody Shields – Edge and MKX Vehicles

1. All VEHICLES EXCEPT 3.7L AWD. If equipped, install the steering gear motor heat shield. See Figure 4.

• Tighten to 8 Nm (71 lb-in).

2. If equipped, install the center underbody shield. See Figure 3.

3. Install the underbody shield. See Figure 2.

 

Install Underbody Shields – Fusion and MKZ Vehicles

1. Install the underbody crossbrace and the six nuts. See Figure 1.

• Tighten to 45 Nm (33 lb-ft).

2. Install both underbody shields.

• Tighten to 9 Nm (80 lb-in).

3. Install the engine front undershield and the engine undershield. Please follow the WSM procedures
in Section 501-02.

 

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April, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2013 Fusion has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:

Recall Number 19S26 – Steeling Gear Bolt Corrosion

What is the issue?

When operated in environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion. This may result in a loss of power steering assist requiring a greater steering effort, especially at lower speeds, and increase the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode.

 

If you have questions or concerns,please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for
your attention to this very important matter.

 

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Abril de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegUR nuestros registros, nose realizaron en sur 2013 Fusion las reparaicones necesarias correspondientes a la campana de segurida.dLe solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

Numero y descripcion de la campai’la:

19S26 – Corrosión Del Tornillo Del Engranaje De La Dirección

¿Cual es el problema?

Cuando se utiliza en ambientes donde se utiliza sal en el camino, uno o mas de las tres tornillos del motor del engranajede la dirección se podrfa fracturar debido a la corrosión. Este podrfa generarla perdida de asistencia de la direcciónhidraulica, lo cual exige un esfuerzo mayor para maniobrarla dirección, en especial a baja velocidad; adicionalmente, esto aumenta el riesgo de sufrir un accidente. El varillaje mecanico entre el volante de la dirección y el camino se mantienetodo el tiempo. El sistema de dirección se ajustarade forma predeterminada en modo de dirección manual.

 

Si tiene dudas o preguntas, comuniquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.

Si desea ponerse en contacto con nosotros a traves de Internet, nuestra direcci6n es: www.Fordowner.com. Gracias por su atenciic en este asunto sumamente importante.

 

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April 2020

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S26 / NHTSA Recall 19V-632

2015 Edge
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	When operated in environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion.
What is the risk?	This may result in a loss of power steering assist requiring a greater steering effort, especially at lower speeds, and increase the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to remove the original steering gear motor bolts, install revised bolts, and apply corrosion inhibitor to specified areas of the steering gear. If any of the original steering gear motor bolts are broken, missing or break during removal, dealers will replace the steering gear assembly. All services will be performed free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay and request a service date for Recall 19S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct steering gear motor bolts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to broken steering gear motor bolts. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-632.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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Abril de 2020

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S26 / Campaña de seguridad 19V-632 de la NHTSA

2015 Edge
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Cuando se utiliza en ambientes donde se utiliza sal en el camino, uno o más de los tres tornillos del motor del engranaje de la dirección se podría fracturar debido a la corrosión.
¿Qué riesgo existe?	Este podría generar la pérdida de asistencia de la dirección hidráulica, lo cual exige un esfuerzo mayor para maniobrar la dirección, en especial a baja velocidad; adicionalmente, esto aumenta el riesgo de sufrir un accidente. El varillaje mecánico entre el volante de la dirección y el camino se mantiene todo el tiempo. El sistema de dirección se ajustará de forma predeterminada en modo de dirección manual.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a quitar los tornillos originales del motor del engranaje de la dirección, instalar los tornillos revisados y aplicar un inhibidor de corrosión en áreas especificadas del engranaje de la dirección. Si alguno de los tornillos originales del motor del engranaje de la dirección está roto, no está presente o se rompe durante el retiro, los distribuidores reemplazarán el ensamble del engranaje de la dirección. Todos los servicios se realizarán sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer?	Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 19S26. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que se utilicen los tornillos correctos en el motor del engranaje de la dirección. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se entregarán reembolsos por servicios relacionados con tornillos rotos del motor del engranaje de la dirección. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-632 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

---

November 2019

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S26 / NHTSA Recall 19V-632

2015 Edge
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	When operated in environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion.
What is the risk?	This may result in a loss of power steering assist requiring a greater steering effort, especially at lower speeds, and increase the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode.
What will Ford and dealer do?	Ford Motor Company has authorized your dealer to remove the original your steering gear motor bolts, install revised bolts, and apply corrosion inhibitor to specified areas of the steering gear. If any of the original steering gear motor bolts are broken, missing or break during removal, dealers will replace the steering gear assembly. All services will be performed free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay and request a service date for Recall 19S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct steering gear motor bolts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to broken steering gear motor bolts. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-632.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

---

Noviembre de 2019

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S26 / Campaña de seguridad 19V-632 de la NHTSA

2015 Edge
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Cuando se utiliza en ambientes donde se utiliza sal en el camino, uno o más de los tres tornillos del motor del engranaje de la dirección se podría fracturar debido a la corrosión.
¿Qué riesgo existe?	Este podría generar la pérdida de asistencia de la dirección hidráulica, lo cual exige un esfuerzo mayor para maniobrar la dirección, en especial a baja velocidad; adicionalmente, esto aumenta el riesgo de sufrir un accidente. El varillaje mecánico entre el volante de la dirección y el camino se mantiene todo el tiempo. El sistema de dirección se ajustará de forma predeterminada en modo de dirección manual.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a quitar los tornillos originales del motor del engranaje de la dirección, instalar los tornillos revisados y aplicar un inhibidor de corrosión en áreas especificadas del engranaje de la dirección. Si alguno de los tornillos originales del motor del engranaje de la dirección está roto, no está presente o se rompe durante el retiro, los distribuidores reemplazarán el ensamble del engranaje de la dirección. Todos los servicios se realizarán sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer?	Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 19S26. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que se utilicen los tornillos correctos en el motor del engranaje de la dirección. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se entregarán reembolsos por servicios relacionados con tornillos rotos del motor del engranaje de la dirección. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-632 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

---

October 2019

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 19S26 / NHTSA Recall 19V-632

2016 Fusion Titanium
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	When operated in environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion.
What is the risk?	This may result in a loss of power steering assist requiring a greater steering effort, especially at lower speeds, and increase the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to remove the original steering gear motor bolts, install revised bolts, and apply corrosion inhibitor to specified areas of the steering gear. If any of the original steering gear motor bolts are broken, missing or break during removal, dealers will replace the steering gear assembly. All services will be performed free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay and request a service date for Recall 19S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct steering gear motor bolts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to broken steering gear motor bolts. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-632.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

---

Octubre de 2019

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 19S26 / Campaña de seguridad 19V-632 de la NHTSA

2016 Fusion Titanium
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	Cuando se utiliza en ambientes donde se utiliza sal en el camino, uno o más de los tres tornillos del motor del engranaje de la dirección se podría fracturar debido a la corrosión.
¿Qué riesgo existe?	Este podría generar la pérdida de asistencia de la dirección hidráulica, lo cual exige un esfuerzo mayor para maniobrar la dirección, en especial a baja velocidad; adicionalmente, esto aumenta el riesgo de sufrir un accidente. El varillaje mecánico entre el volante de la dirección y el camino se mantiene todo el tiempo. El sistema de dirección se ajustará de forma predeterminada en modo de dirección manual.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a quitar los tornillos originales del motor del engranaje de la dirección, instalar los tornillos revisados y aplicar un inhibidor de corrosión en áreas especificadas del engranaje de la dirección. Si alguno de los tornillos originales del motor del engranaje de la dirección está roto, no está presente o se rompe durante el retiro, los distribuidores reemplazarán el ensamble del engranaje de la dirección. Todos los servicios se realizarán sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Es posible que se necesite más tiempo para permitir que el motor se enfríe antes de realizar esta reparación. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas.
¿Qué debe hacer?	Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 19S26. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
¿Ha pagado anteriormente por esta reparación?	Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que se utilicen los tornillos correctos en el motor del engranaje de la dirección. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se entregarán reembolsos por servicios relacionados con tornillos rotos del motor del engranaje de la dirección. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud de reembolso con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-632 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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August 29, 2019

TO: All U.S.Ford and Lincoln Dealers

SUBJECT:   Advance Notice – Safety Recall 19S26
Certain 2013-2016 Model Year Fusion and MKZ and 2015-2016 Model Year Edge and MKX Vehicles
Steering Gear Motor Bolt Corrosion

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Fusion	2014-2016	Flat Rock	August 21, 2013 through June 14, 2015
	2013-2016	Hermosillo	August 14, 2012 through June 28, 2015
MKZ	2013-2016		October 10, 2012 through June 28, 2015
Edge	2015-2016	Oakville	June 25, 2014 through June 26, 2015
MKX	2016		November 11, 2014 through June 26, 2015

 

This recall applies to the affected vehicles originally sold in, or currently registered in the following states:

Connecticut	Iowa	Minnesota	Ohio	Wisconsin
Delaware	Maine	Missouri	Pennsylvania
District of Columbia	Maryland	New Hampshire	Rhode Island
Illinois	Massachusetts	New Jersey	Vermont
Indiana	Michigan	New York	West Virginia

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, when operated in high-corrosion environments associated with road salt use, one or more of the three steering gear motor bolts may fracture due to corrosion.  If this occurs, it may result in a loss of power steering assist, increasing the risk of a crash. The mechanical linkage between the steering wheel and the road is maintained at all times. The steering system will default to manual steering mode, allowing the vehicle to be steered in a safe and controlled manner.

 

SERVICE ACTION

This publication will be updated by the end of September 2019 when it is anticipated that information regarding parts availability and service procedures will be available.

IMPORTANT:  Dealers should open a Repair Order (RO) only when a full dealer bulletin is published.  Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory prior to delivery.   

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

David J. Johnson

 

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Ford Media Center

FORD MOTOR COMPANY ISSUES FOUR SAFETY RECALLS IN NORTH AMERICA

Aug 30, 2019 | DEARBORN, Mich.

DEARBORN, Mich., Aug. 30, 2019 – Ford Motor Company is issuing four safety recalls in North America. Ford is not aware of any accidents or injuries associated with any of these conditions.

Safety recall of select vehicles for potential lack of seat restraint in the event of a crash Ford is issuing a safety recall for:

1. Certain 2018-20 Ford F-150, 2019-20 Ford F-Series Super Duty, 2018-19 Ford Explorer and 2019-20 Ford Expedition vehicles with a manual driver and/or front passenger seat-back recliner mechanism, and
2. Certain 2020 Ford Explorer and 2020 Lincoln Aviator vehicles with rear outboard seats with manual seat-back recliner mechanisms.

Affected vehicles may be missing the third pawl required for seatback strength. A seatback with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.

This action affects 483,325 vehicles in the United States and federal territories, 58,712 in Canada and 8,149 in Mexico.

Affected vehicles include:

• 2018-20 Ford F-150 vehicles built at:
  • Dearborn Assembly Plant from Sept. 14, 2018, to Aug. 7, 2019, and
  • Kansas City Assembly Plant from Sept. 11, 2018, through Aug. 2, 2019
• 2019-20 Ford F-Series Super Duty vehicles built at:
  • Kentucky Assembly Plant from Sept. 9, 2018, through July 22, 2019, and
  • Ohio Assembly Plant from Sept. 11, 2018, through July 17, 2019
• 2018-19 Ford Explorer vehicles built at Chicago Assembly Plant from Sept. 9, 2018, through March 3, 2019
• 2019-20 Ford Expedition vehicles built at Kentucky Assembly Plant from Oct. 16, 2018, through July 24, 2019
• 2020 Ford Explorer vehicles built at Chicago Assembly Plant from Nov. 21, 2018, through Aug. 21, 2019, and
• 2020 Lincoln Aviator vehicles built at Chicago Assembly Plant from April 12, 2019, through July 16, 2019.

Dealers will inspect the seat structure of affected vehicles. Most vehicles are expected to pass the inspection and not require repair. If a repair is required, the dealer will replace the seat structure. There will be no charge to the customer for these services.

The Ford reference number for this recall is 19C07.

 

Safety recall of select vehicles for potential loss of power-steering assist in states and provinces with high-corrosion conditions

Ford is issuing a safety recall for certain 2013-16 Ford Fusion, 2013-16 Lincoln MKZ, 2015-16 Ford Edge and 2016 Lincoln MKX vehicles in U.S. states and Canadian provinces with high-corrosion environments.

Vehicles that did not receive proper application of wax coating and are operated in high-corrosion environments associated with exposure to road salt may experience corrosion of the steering gear motor attachment bolts. This may result in the steering gear motor becoming loose or detaching from the gear housing, although the steering gear motor will not separate from the vehicle.

Detachment of the steering-gear motor from the gear housing would result in a loss of powersteering assist. The steering system would default to base manual steering mode, allowing the vehicle to be steered in a safe and controlled manner. The amount of assist supplied is inversely proportional to vehicle speed, with the highest levels of assist provided at lower vehicle speeds. Loss of power-steering assist would require higher steering effort, especially at lower speeds, which may result in an increased risk of a crash.

This action affects 90,646 vehicles in the United States and federal territories, and 8,134 in Canada.

Affected vehicles include:

• 2014-16 Ford Fusion vehicles built at Flat Rock Assembly Plant from Aug. 21, 2013, through June 14, 2015
• 2013-16 Ford Fusion vehicles built at Hermosillo Assembly Plant from Aug. 14, 2012, through June 28, 2015
• 2013-16 Lincoln MKZ vehicles built at Hermosillo Assembly Plant from Oct. 10, 2012, through June 28, 2015
• 2015-16 Ford Edge vehicles built at Oakville Assembly Plant from June 25, 2014, through June 26, 2015, and
• 2016 Lincoln MKX vehicles built at Oakville Assembly Plant from Nov. 11, 2014, through June 26, 2015.

Dealers will replace steering gear motor-attachment bolts and apply wax sealer. If one or more of the steering gear motor-attachment bolts are broken or missing, dealers will install a new steering gear in the vehicle. There will be no charge to the customer for these services.

The Ford reference number for this recall is 19S26.

 

Safety recall of select 2019 Ford Fiesta vehicles for front brake caliper-seal contamination

Ford is issuing a safety recall for certain 2019 Ford Fiesta vehicles for brake calipers that could develop a leak after being exposed to incorrectly labeled assembly fluid in production. A leaking brake caliper could eventually result in reduced braking function or drag, which could lead to the overheating of the brake pads, increasing the risk of a crash.

This action affects 2,624 vehicles in the United States and federal territories. Only 50 of these vehicles have been delivered to customers; the remainder are in dealer inventory and the issue will be remedied prior to customer delivery.

Affected vehicles were built at Cuautitlán Assembly Plant from July 22, 2019, through Aug. 1, 2019.

Dealers will flush the brake fluid and replace the front brake calipers and brake lines at no cost to customers.

The Ford reference number for this recall is 19S27.

 

Safety recall in certain Canadian provinces of select 2012-13 Ford Fiesta vehicles for potential battery junction-box corrosion

Ford is issuing a safety recall for certain 2012-13 Ford Fiesta vehicles in the Canadian provinces of

New Brunswick, Newfoundland, Labrador, Nova Scotia, Ontario, Prince Edward Island and

Quebec. In affected vehicles, battery junction-box relay or fuse corrosion can lead to a loss of lowbeam headlamps and daytime running lamps while driving.

This action affects 13,564 vehicles in Canada.

Affected vehicles were built at Cuautitlán Assembly Plant from June 25, 2011, through April 27, 2013.

Dealers will clean the battery junction box, install foam sealing to the cover and replace any corroded fuses, terminals or relays. There will be no charge to the customer for these services.

The Ford reference number for this recall is 19S28.

 

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11 Affected Products

Vehicles

MAKE	MODEL	YEAR
FORD	EDGE	2015-2016
FORD	FUSION	2013-2016
LINCOLN	MKX	2016
LINCOLN	MKZ	2013-2016

 

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13 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-19V632-4464.PDF 218.541KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V632-4729.pdf 95.38KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V632-1873.PDF 211.137KB

 

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Recall Acknowledgement

RCAK-19V632-9943.pdf 245.079KB

 

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Manufacturer Notices(to Dealers,etc) – Advance Notice – Safety Recall 19S26

RCMN-19V632-2553.pdf 159.01KB

 

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Miscellaneous Document – Ford Media Center Aug 30, 2019 – FORD MOTOR COMPANY ISSUES FOUR SAFETY RECALLS IN NORTH AMERICA

RMISC-19V632-2133.pdf 524.508KB

 

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Defect Notice 573 Report

RCLRPT-19V632-3962.PDF 218.089KB

 

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ISSUED Owner Notification Letter(Part 577)- 4/10/20

RCONL-19V632-8204.pdf 95.068KB

 

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ISSUED Renotification Notice

RCRN-19V632-2648.pdf 1408.68KB

 

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V632-5342.PDF 211.244KB

 

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Manufacturer Notices(to Dealers,etc) – Safety Recall 19S26 Certain 2013-2016 Model Year Fusion and MKZ and 2015-2016 Model Year Edge and MKX Vehicles Steering Gear Motor Bolt Corrosion dated 10-11-19.

RCMN-19V632-4796.pdf 2247.174KB

 

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Manufacturer Notices(to Dealers,etc)- Safety Recall 19S26 –Supplement #1

RCMN-19V632-1990.pdf 2257.084KB

 

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Owner Notification Letter(Part 577)

RCONL-19V632-8393.pdf 95.284KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V632&docType=RCL

 

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