| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10162064
Manufacturer Communication Number: TSB 19-2186
Summary
Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2011-2015 |
| FORD | POLICE INTERCEPTOR UTILIT | 2011-2015 |
| TECHNICAL SERVICE BULLETIN Front Window Glass Jumps/Chatters During Up/Down Travel |
19-2186 06 June 2019 |
Model:
Ford
2011-2015 Explorer
2011-2015 Police Interceptor Utility
Issue: Some 2011-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:
- 2011-2015 Explorer/Police Interceptor Utility
- Exhibits front window glass that jumps/chatters during up/down movement
Parts
| Description | Quantity | Part Number |
| Window Regulator Nut | 2 | W701014-S441 |
| Wiring Harness Retainer Clip | 2 | CU5Z-14A163-B |
| Upper Glass Run, Right Side | 1 | JB5Z- 7821596-A |
| Upper Glass Run, Left Side | 1 | JB5Z- 7821597-A |
| Window Regulator, Right Side | 1 | JB5Z- 7823208-A |
| Window Regulator, Left Side | 1 | JB5Z- 7823209-A |
| Water Shield, Right Side | 1 | JB5Z-78237A04-A |
| Water Shield, Left Side | 1 | JB5Z-78237A05-A |
| Door Glass, Right Side (XLT/Sport/Limited) | 1 | JB5Z- 7821410-B |
| Door Glass, Left Side (XLT/Sport/Limited) | 1 | JB5Z- 7821411-B |
| Window Motor, Right Side (XLT/Sport/Limited) | 1 | JB5Z-9923394-A |
| Window Motor, Left Side (XLT/Sport/Limited) | 1 | JB5Z-9923395-A |
| Window Motor Connector – XLT/Sport/Limited | 2 | BU2Z-14S411-ASA |
| Door Glass, Right Side (Base/Police) | 1 | JB5Z-7821410-A |
| Door Glass, Left Side (Base/Police) | 1 | JB5Z-7821411-A |
| Window Motor, Right Side (Base/Police) | 1 | 8A8Z-7423395-A |
| Window Motor, Left Side (Base/Police) | 1 | 8A8Z-7423394-A |
| Window Motor Connector (Base/Police) | 2 | 3U2Z- 14S411-ZLB |
| Motorcraft® Anti-Corrosion Coating | 1 | PM-13-A  |
| Rotunda Coroplast Wiring Harness Tape | 1 | NAI837X |
| Clear Packaging Tape | 1 | Obtain Locally |
Warranty Status: Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage. Warranty/ESP coverage limits/policies are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. For repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined in this TSB does not require obtaining Prior Approval or completion of a Cost Cap.
Labor Times
| Description | Operation No. | Time |
| 2011-2015 Explorer Without Memory Seats: Replace Window Components Following The Service Procedure Includes Time To Modify Door (Do Not Use With Any Other Labor Operations) | DR192186A | 1.9 Hrs. |
| 2011-2015 Explorer With Memory Seats: Replace Window Components Following The Service Procedure Includes Time To Modify Door And Reprogram Door Modules (Do Not Use With Any Other Labor Operations) | DR192186B | 2.2 Hrs. |
Repair/Claim Coding
| Causal Part: | 7823209 |
| Condition Code: | 42 |
Tool List
| Drive | Tool Name |
| 1/4″ | Power tool |
| 1/4″ | Ratchet |
| 1/4″ | Torque wrench |
| 1/4″ | 4″ extension |
| 1/4″ | 10 mm deep socket |
| 1/4″ | 10 mm magnetic socket |
| 1/4″ | Torx® T20 socket |
| Drill | |
| 9 mm drill bit | |
| 6.5 mm drill bit | |
| Hammer | |
| Center punch | |
| Small pick | |
| Pocket flat screwdriver | |
| Ruler | |
| Digital Caliper | |
| Marking tool | |
| Small needle nose pliers | |
| Trim tool |
Service Procedure
For repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined in this TSB does not require obtaining Prior Approval or completion of a Cost Cap.
- Remove the front window regulator and motor. Refer to Workshop Manual (WSM), Section 501-11.
- Remove the front door glass. Refer to WSM, Section 501-11.
- Remove the front door glass top run. Refer to WSM, Section 501-11.
- Locate and drill the new regulator hole.
(1). Place a ruler horizontally along the top edge of square hole shown in Figure 1 and draw a line 65 mm (2.5 inch) long. Refer to Figure 2 Callout 1.
(2). Measure 46 mm (1.8 inch) from the door latch side edge of the square hole and place a vertical mark at the intersection of the horizontal line drawn in Step 4(1). (Figure 2 Callout 2)
(3). Measure down 2 mm (0.08 inch) from the horizontal line along the vertical line and place a mark. (Figure 2 Callout 3)
(4). Place a centering mark at the location marked in Step 4(3) using a hammer and center punch. Drill a 9 mm (0.35 inch) diameter hole.
Figure 1
Figure 2
- Locate and drill the new wiring harness retention clip hole.
(1). Place a straight edge vertically along the edge of the large stamped regulator access opening in the door on the door hinge side of the opening and draw a line that extends to the bottom of the stamped opening. (Figure 3)
(2). Place the straight edge horizontally along the lowest point of the stamped opening and across the top of the round hole towards the door hinge side of the door and draw a line between the bottom of the stamped opening and the hole. (Figure 4 Callout 2)
(3). Measure up 32 mm (1.25 inch) from the horizontal line along the vertical line and place a centering mark using a center punch and hammer. (Figure 4)
(4). Drill a 6.5 mm (0.25 inch) diameter hole. (Figure 4 Callout 3)
(5). Apply Motorcraft® Anti-Corrosion Coating to all drilled holes.
Figure 3
Figure 4
- Print and cut out the information label.
(1). Click on this link to retrieve the information label.
(2). Attach the information label to the door sheet metal above the window regulator access opening using clear packaging tape to completely cover the label. (Figure 5)
Figure 5
- To install the new door glass top run, door glass, window regulator, and window motor, reverse the removal procedure.
- To connect to the new window motor, the motor wiring harness take out must be extended 15 mm (0.6 in)
(1). Remove the existing retainer clip from the wiring harness take out.
(2). Measure 115 mm (4.5 in) from the back of the window motor connector toward the main harness and attach the new retainer clip to the wiring harness and insert the clip into the hole drilled in Step 5.
(3). Note the location of the wires in the connector. Cut the window motor connector from the door harness at the window connector.
(4). Plug the pigtail into the window motor and cut the pigtail wires to the correct length to extend the window motor harness take out.
(5). Complete the connector installation following the installation instructions included with the kit.
-
- For Police and base vehicles only (two wire window motor), the new window motor requires the two circuits to be reversed in the window motor connector. Refer to Wiring Diagram, Cell 100.
(6). Wrap the extended portion of the harness using Rotunda Coroplast Wiring Harness Tape or equivalent.
- Position the water shield back in place and install the door trim panel.
- Repeat Steps 1-9 on the other front door.
- Perform the window motor initialization. Refer to WSM, Section 501-11, General Procedures.
19-2186
06 June 2019
https://www.nhtsa.gov/recalls?nhtsaId=10162064
https://static.nhtsa.gov/odi/tsbs/2019/MC-10162064-0001.pdf
Loading...
Reload document 
Open in new tab
- ✅ 【Superior Brushless Drill 】 Unleash the robust power of our Advanced Brushless Motor Cordless Drill, which stands out with unparalleled performance and longevity, distinguishing itself with extraordinary performance, extended lifespan, and minimal maintenance. This power drill is your ideal DYI companion, allowing you to conquer all tasks effortlessly, delivering remarkable efficiency and torque, a definitive solution against common brushed drills.
- ✅ 【 Easy-to-Use Battery Drill with Single-sleeve 3/8’’ Keyless Chuck 】 Dive into a seamless experience with the 3/8-inch Single-sleeve keyless chuck of our drill driver, a user-friendly and reliable alternative to the double-sleeve chucks. It promises uncompromised stability and precision, eliminating complications and enhancing your workflow. Embrace the ease of setup and operation, prioritizing your focus on the task at hand!
- ✅ 【 Cordless Drill Set with 2 Batteries & Fast Charger】 Stay powered with our TWO included 1.5AH lithium-ion batteries and a one-hour fast charger, ensuring a continuous and uninterrupted workflow. The efficient charging system means minimal downtime, enabling you to maximize productivity and maintain optimal performance levels throughout your projects!
- ✅ 【 Electric Drill Cordless with Dual-Speed & 21+1 Torque Settings】Optimize your drilling with our adjustable speed settings, including a low speed of 0-450RPM and a high speed of 0-1500RPM, along with 21+1 torque adjustments, catering to varied surface hardness. The intuitive pressure-sensitive trigger allows for dynamic speed adjustments—the deeper the press, the higher the speed. Whether it's delicate or robust surfaces, adapt to every scenario and achieve precise and immaculate results every time!
- ✅ 【 Ergonomic & Lightweight Designed Power Drill Cordless 】Hold comfort in your hands with our ergonomically designed and compact drill, weighing in at just 2.49 lbs, making it an excellent portable drill. The rubber-coated grip ensures optimum comfort and security, allowing you to work longer with less fatigue and providing a safer and more enjoyable working experience!
- DEWALT brushless motor delivers more run time over brushed
- Compact (7.6 in. front to back), lightweight design fits into tight areas
- Ergonomic comfort grip handle provides ideal balance and tool control
- LED light with 20-second trigger release delay provides increased visibility in dimly lit spaces
- Kit Includes DCD777 20V MAX Drill/Driver, DCB203 20V MAX XR 2.0Ah Battery, Charger, Belt Hook, and Kit Bag
- ACCESS HARD TO REACH WORK AREAS: Compact 6.37 in. size is 1/2 in. shorter in length compared to the DCD791, tool head only
- HIGH BIT RETENTION with 1/2 in. metal ratcheting chuck
- PRO-LEVEL SPEED, CONTROL, AND PRECISION: High-speed transmission with variable trigger and 2 speed settings (0-650/0-2,000 rpm)
- BRIGHTEN DARK WORK AREAS: Adjustable 3-Position, 3 Mode LED with up to 70 Lumens, including LED spotlight mode which features a 20-minute shutoff function for extended work time in low-light spaces
- DESIGNED TO HELP YOU GET MORE DONE with optimized performance and runtime
- DCD771 in cordless drill combo kit features two speed transmission (0-450 / 0-1500 RPM)
- DCD771 high performance motor of cordless tools combo kit delivers 300 unit watts out (UWO) of power ability completing a wide range of applications
- DCD771 compact, lightweight design of the drill/ impact driver combo kit fits into tight areas
- DCD771 1/2-inch single sleeve ratcheting chuck provides tight bit gripping strength
- DCD771 Ergonomic handle delivers comfort and control
- Compact, lightweight design fits into tight areas
- High performance motor delivers 300 unit watts out (UWO) of power ability completing a wide range of applications
- High speed transmission delivers two speeds (0-450 & 1,500 rpm) for a range of fastening and drilling applications
- 1/2" single sleeve ratcheting chuck provides tight bit gripping strength
- Ergonomic handle delivers comfort and control
- Voltage: 20.0 volts
- Amperage: 2.0 amps
- Our shortest 20V MAX Drill Driver at 5.88 in. (tool head length only) to access hard to reach areas
- Get up to 16 percent more power for a variety of drilling applications
- High bit retention with 1/2 in. ratcheting chuck
- Illuminate workspaces using the on-tool LED work light
- COMPACT POWER—Big power in a compact design for working overhead or in hard-to-reach areas.
- DIGITAL BRUSHLESS MOTOR - Delivers compact, lightweight power with up to 350 IN. lbs of torque
- QUICK BIT CHANGES—1/2 inch single-sleeve, keyless chuck allows for easy bit changes to keep your project going.
- VARIABLE SPEED TRIGGER - Precision speed control
- LED WORKLIGHT—Bright LED Worklight provides pre-light and after-glow for maximum visibility.
- ✅ 【 Advanced Cordless Drill with Brushless Motor 】 Experience the superior power and durability of our Brushless Drill. Engineered for exceptional performance, this electric drill offers an extended lifespan with minimal maintenance, making it an ideal choice for a wide range of drilling applications. Effortlessly tackle any task with its impressive efficiency and torque, outperforming traditional brushed drills for a truly remarkable drilling experience.
- ✅【 User-Friendly Battery Drill with 3/8'' Full-Metal Single-Sleeve Keyless Chuck 】 Elevate your drilling experience with our drill driver, equipped with a 3/8-inch FULL-METAL SINGLE-SLEEVE keyless chuck for superior durability and precision. The full-metal construction ensures long-lasting strength and resistance to wear, while the single-sleeve design provides a secure grip and quick, easy bit changes. Together, they deliver an outstanding drilling experience with unmatched reliability and efficiency.
- ✅【 Efficient Power Drill Cordless with 3.0AH Lithium-Ion Battery 】Power through your projects with our 20v drill, equipped with a high-capacity 3.0AH lithium-ion battery for long-lasting performance. Paired with a fast-charging one-hour charger, this drill gun ensures you spend less time waiting and more time working. Enjoy the convenience of quick and efficient charging, keeping your drill ready for action whenever you need it.
- ✅【 Versatile Electric Drill Cordless with Adjustable Speed and Torque 】 Experience tailored drilling with our drill kit, featuring dual-speed settings of 0-450RPM for precision and 0-1500RPM for power, along with 21+1 torque options for various surface hardness. The pressure-sensitive trigger enables smooth speed control—the more you press, the faster it goes. Adapt effortlessly to any material, ensuring precise and flawless results in every task!
- ✅【 Comfortable and Well-Balanced Cordless Power Drill 】 Experience the perfect blend of comfort and balance with our ergonomically designed battery drill cordless. Its well-balanced structure and rubber-coated grip provide a comfortable and secure hold, ensuring precision and ease during extended use. The drill's high-quality construction and textured finish offer a premium feel, making it a pleasure to work with for any project.
- Brand New in box. The product ships with all relevant accessories
Last update on 2024-06-19 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
