Safety Recall 19S22 - PCM Reprogramming For Fuel Tank Deformation

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July 5, 2019 NHTSA CAMPAIGN NUMBER: 19V515000

Stuck Canister Purge Valve may Cause Stall

The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.

NHTSA Campaign Number: 19V515

Manufacturer Ford Motor Company

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 57,488

Summary

Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.

Remedy

Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall is expected to begin July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S22.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

July 8, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S22
Certain 2012-2017 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines
PCM Reprogramming for Fuel Tank Deformation

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Focus	2012-2017	Michigan	October 7, 2010 through April 13, 2017
Focus ST	2013-2014	Michigan	May 3, 2012 through December 11, 2014

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

All of the affected vehicles previously had Ford Safety Recall 18S32 performed; however, updated powertrain control module (PCM) software was not available at that time. Ford Motor Company wants to ensure the software is updated to the most current release available.

In some of the affected vehicles, the PCM software may not adequately detect a stuck-open canister purge valve (CPV) within the fuel vapor system. If the CPV malfunctions and sticks open, it can lead to excessive vacuum in the fuel vapor system, allowing the plastic fuel tank to deform. This can cause the following symptoms:

Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196
Inaccurate or erratic fuel gauge indication
Inaccurate distance to empty (DTE)
Engine stall and/or other drivability concerns related to stuck open CPV

SERVICE ACTION

Dealers will reprogram the PCM using IDS release 114.02 or higher, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as directed in Attachment III. This service must be performed on all affected vehicles at no charge to the vehicle owner.

Ford Performance Calibrations

Some unique steps may be required when programming Focus ST vehicles as outlined in Attachment III. In addition, customers should be instructed to contact Ford Performance to obtain an updated Ford Performance calibration for their vehicle after 19S22 has been completed.

The Ford Performance Techline can be reached using either of the following options:

Phone: 800-367-3788
Online: https://performanceparts.ford.com/contact-us/

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of July 29, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Customers are advised to maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
Recall Reimbursement Plan

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 19S22
Certain 2012-2017 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines
PCM Reprogramming for Fuel Tank Deformation

OASIS ACTIVATION

OASIS will be activated on July 8, 2019.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 8, 2019. Owner names and addresses will be available by August 13, 2019.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they follow all instructions and warnings contained in the recall notice.
Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with the following:
- Stuck-open CPV leading to excessive vacuum in the fuel vapor system.
- Emissions Vapor Canister with liquid fuel present.
- Fuel tank deformed more than 25mm or 1 inch upward with photo documentation.
- Illuminated MIL with DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 related to this program.

RENTAL VEHICLES
Rental vehicles are not approved for this program.

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners can continue to safely drive their vehicles if they maintain at least 1/2 tank of fuel until their vehicle has this safety recall completed.

Part shortages do not qualify for rental vehicles for this program.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
Dealers will be requested to upload IDS session files with existing DTCs and PCM part numbers before SSSC approval is provided for claims for related damage.
Canister Purge Valve is a one-time replacement if required at time of recall repair. Once program closes, use existing warranty coverages or customer pay.

CLAIMS PREPARATION AND SUBMISSION

Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (19S22) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

Refunds: Submit refunds on a separate repair line.
- Program Code: 19S22 – Misc. Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 19S22
Certain 2012-2017 Model Year Focus Vehicles Equipped With 2.0L GDI and GTDI Engines
PCM Reprogramming for Fuel Tank Deformation

LABOR ALLOWANCES
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy, which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This relearning process may result in firmer than normal upshifts and downshifts for several days.

Description	Labor Operation	Labor Time
2012-2017 Focus vehicles: Check DTCs Check for available PCM software update, using IDS release 114.02 or higher No available software update, no part replacement required (Do not use with any other labor operations)	19S22A	0.3 Hours
2012-2017 Focus vehicles: Check DTCs Check for available PCM software update, using IDS release 114.02 or higher Software update is available Reprogram the PCM No part replacement required (Do not use with any other labor operations)	19S22B	0.3 Hours
2012-2017 Focus vehicles: Reprogram the PCM using IDS release 114.02 or higher Part replacement is required (Claim with operation D, E, F, G, H, J, K , or L)	19S22C	0.2 Hours
2012-2017 Focus 4 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace the evaporative emissions canister purge valve Inspect evaporative emissions vapor canister for fuel, no replacement necessary Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only)	19S22D	0.6 Hours
2012-2017 Focus 4 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace the evaporative emissions canister purge valve Inspect and replace the evaporative emissions vapor canister (includes time to inspect canister for fuel) Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only)	19S22E	0.8 Hours
2012-2017 Focus 4 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace evaporative emissions canister purge valve Inspect evaporative emissions vapor canister for fuel, no replacement necessary Inspect and replace the fuel tank (Can be claimed with operation C only)	19S22F	1.7 Hours
2012-2017 Focus 4 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace evaporative emissions canister purge valve Inspect and replace evaporative emissions vapor canister Inspect and replace the fuel tank (Can be claimed with operation C only)	19S22G	1.9 Hours
2012-2017 Focus 5 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace the evaporative emissions canister purge valve Inspect evaporative emissions vapor canister for fuel, no replacement necessary Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only)	19S22H	0.6 Hours
2012-2017 Focus 5 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace the evaporative emissions canister purge valve Inspect and replace the evaporative emissions vapor canister (includes time to inspect canister for fuel) Inspect fuel tank for signs of being deformed, no replacement necessary (Can be claimed with operation C only)	19S22J	1.1 Hours
2012-2017 Focus 5 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace evaporative emissions canister purge valve Inspect evaporative emissions vapor canister for fuel, no replacement necessary Inspect fuel tank for signs of being deformed, and replace (Can be claimed with operation C only)	19S22K	1.7 Hours
2012-2017 Focus 5 door: Check DTCs Confirm that the PCM is at the latest level using IDS release 114.02 or higher Replace evaporative emissions canister purge valve Inspect and replace evaporative emissions vapor canister Inspect and replace the fuel tank (Can be claimed with operation C only)	19S22L	2.1 Hours
SSSC Image Submission*: Additional time to submit three images of fuel tank deformation via SSSC VIN specific part request (Can be claimed with operation F, G, K , or L for fuel tank replacement only)	19S22ZZ	0.2 Hours

*Digital image requirements include the following:

Images should be Focused and have proper lighting. Submitting poor quality images may result in a potential chargeback of 19S22ZZ.
Digital images should show accurate dimension of fuel tank deformation, taking into account that forced perspective can easily be manipulated.
Submit a minimum of three images clearly showing where the fuel tank is deformed, including the following requirements:

A minimum of 25mm or 1-inch upward gap between the bottom of the fuel tank and the fuel tank straps or fuel tank reinforcement.
A tape measure or ruler must be included showing the 1” gap.
A VIN tag photo for vehicle.

NOTE: Claiming 19S22ZZ for 0.2 Hours when the fuel tank clearly does not need replacement may result in a chargeback.

PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

Part are not yet available to repair all vehicles that require fuel tank replacement due to deformation.

To place an emergency order for the fuel tank, submit a VIN-specific Part Order contact via the SSSC Web Contact Site, along with three VIN-specific photos of fuel tank deformation showing a minimum of a 1-inch gap upward (see digital image requirements above).

NOTE: Fuel Pump modules should only be replaced when fuel tank replacement is required. Unnecessary replacement may result in restricted ordering and chargebacks.

Description	Part Number	Order Quantity	Claim Quantity
Fuel Tank	BV6Z-9002-E	1	1

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

Order the parts below through normal order processing channels:

NOTE: When evaporative emissions vapor canister or fuel pump module replacement is required, please use the VIN in the Ford Parts Catalog to ensure the correct part is ordered.

Ford Genuine BV6Z-9D289-B/ BV6Z-9D289-R Vapor Canister Purge Solenoid, 1 Pack , Black

To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2012-2017 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH 2.0L GDI AND GTDI ENGINES – PCM REPROGRAMMING FOR FUEL TANK DEFORMATION

OVERVIEW

All of the affected vehicles previously had Ford Safety Recall 18S32 performed; however, updated powertrain control module (PCM) software was not available at that time. Ford Motor Company wants to ensure the software is updated to the most current release available.

Illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196
Inaccurate or erratic fuel gauge indication
Inaccurate distance to empty (DTE)
Engine stall and/or other drivability concerns related to stuck open CPV

Dealers will reprogram the PCM using IDS release 114.02 or higher, check for DTCs or other evidence of a leaking CPV, and perform any additional required repairs as directed in Attachment III.

SERVICE PROCEDURE

Recommended Tool List For Replacement:

General Tools	General Equipment
3/8″ Drive Power Tool	Light
3/8″ Drive Ratchet	Lift Table
3/8″ Drive 10 Inch Extension	Measuring Tool
3/8″ Drive 7mm, 10mm, 13mm, 15mm and 18mm Socket	Digital Camera
3/8″ Drive Torque Wrench	Special Tools
Blow Gun	292-00004 Fuel Tanker
	310-123 Locking Ring Fuel Tank

1. Reprogram the powertrain control module (PCM) using IDS Release 114.02 or higher. Some vehicles may already have the latest software.

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

NOTE: Make sure the Integrated Diagnostic System (IDS) computer does not enter sleep mode during programming.

NOTE: For additional information about module reprogramming, please see page 6.

Ford Performance Calibrations

It may be necessary to identify vehicle by manually entering tear tag numbers following these steps:

Start a new IDS session. If a previous session is present, select “None of the Above”.
Select “No” when verifying the information on the “Vehicle Specification” screen.
Enter the Tear Tag into the IDS to identify the vehicle.

NOTE: The Tear Tag is located under the As-Built screen from the OASIS tab on PTS.

There will be a second “Vehicle Specification” screen. Verify information and select “Yes”.
When the session is started, “Module Programming” should automatically begin. If it does not, select Programmable Module Installation (PMI) from the IDS menu and select “PCM”.

Customers should be instructed to contact Ford Performance to obtain an updated Ford Performance calibration for their vehicle after 19S22 has been completed. The Ford Performance Techline can be reached using either of the following options:

Phone: 800-367-3788
Online: https://performanceparts.ford.com/contact-us/

2. Check for DTCs P0420, P1450, P0443, P0452, P0456, P0460 and/or P2196 and for customer complaints regarding any of the following:

a. Inaccurate fuel gauge indication.

b. Inaccurate DTE.

c. Drivability concerns such as hesitation, rough idle, or loss of power.

3. If no to step number 2, repair is complete. If yes to step number 2, proceed to step

4. Replace the CPV. This is a one-time replacement , and only if required at the time of the initial recall repair. Please follow Workshop Manual procedures (WSM) in Section 303-13.

5. Inspect the evaporative emissions vapor canister for liquid fuel, and replace if present. Please follow WSM in Section 303-13.

NOTE: Removal of the evaporative emission canister is not necessary when inspecting for liquid fuel contamination.

6. Inspect fuel tank for signs of excessive deformation (up to 25mm or 1 inch upward is acceptable). See Figures 1 and 2. Replace the fuel tank and fuel delivery module only if gap is greater than 1 inch upward. Please follow the WSM procedures in Section 310- 01.

a. Digital images are required to be attached to each fuel tank part order. Before submitting VIN-specific part order to SSSC, review new digital image submission requirements on pages 3 and 4 of Attachment II in the Dealer Bulletin. See Figures 1 through 6 for examples.

NOTE: Fuel tanks should not be removed unless replacement is required. Fuel pump modules are only covered in this program if fuel tank replacement is necessary.

NOTE: Claiming 19S22ZZ for 0.2 Hours when fuel tank clearly does not need replacement may result in a chargeback.

FIGURE 1

FIGURE 2

FIGURE 3

FIGURE 4

FIGURE 5

FIGURE 6

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screen saver, hibernation modes.
Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).

b. Disconnect the VCM from the data link connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

Ford Motor Company
Recall Reimbursement Plan for 19S22

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers.

Regarding the specific reimbursement plan for Recall # 19S22, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to August 19, 2019. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan:

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

Required Documentation

The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:

Claimant name and address
Vehicle make, model, and model year
Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
Identification of the recall number (either the Ford recall number or the NHTSA recall number)
Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

4 Affected Products

Vehicle


MAKE	MODEL	YEAR
FORD	FOCUS	2012-2014, 2017

4 Associated Documents

Defect Notice 573 Report

RCLRPT-19V515-6667.PDF 216.709KB

⬇ Download PDF (211.63 KB)

Recall Acknowledgement

RCAK-19V515-3781.pdf 244.997KB

⬇ Download PDF (239.25 KB)

Miscellaneous Document – Ford Media Center – July 9, 2019

RMISC-19V515-2107.pdf 87.861KB

⬇ Download PDF (85.8 KB)

Manufacturer Notices(to Dealers,etc) – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S22

RCMN-19V515-5851.pdf 941.928KB

⬇ Download PDF (919.85 KB)

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V515&docType=RCL

Reprogramming

Service Information & Reprogramming

Module Reprogramming

Diagnostic Software	Interface Device	Complete Vehicle Diagnostics		Module Programming
Diagnostic Software	Interface Device	1996-2017 Model Year	2018-Present Model Year	1996-2017 Model Year	2018-Present Model Year
IDS/FDRS	VCM, VCM II, VCMM	X	X	X	X
FJDS/FDRS	Compatible J2534 Devices (Including VCM II and VCMM)		X	X	X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

SaleBestseller No. 1

TOPDON RLink J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, Supports J2534/D-PDU/CAN-FD/DoIP, Compatible with 18+ Vehicle Brands, No OE Software Provided

J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 18 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen/Audi, Mercedes-Benz, and BMW. NOTE: Not compatible with Ford IDS diagnostic software
All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease. *Not compatible with 24V vehicles
Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software

SaleBestseller No. 2

TOPDON RLink J2534 Reprogramming Tool, High-Speed J2534 Pass-Thru Programmer, OEM Reprogramming and Diagnostic Tool, Supports J2534/D-PDU/CAN-FD/DoIP, 17+ Vehicle Brands Supported

Advanced VCI Box, Industry-leading J2534 Pass-Thru Technology: This J2534 Pass-Thru Programmer is designed espically for technicians, independent shop owners, and DIY enthusiasts, enables fast, reliable computer-based programming. It supports all J2534 protocols—including the latest DoIP and CAN FD—ensuring full compatibility with both legacy and next-generation vehicles.
High-Speed OEM-Level Diagnostics & Programming: Unlock true OEM functionality with comprehensive system diagnostics, guided troubleshooting, coding, adaptations, resets, and programming—all designed to slash repair time. This all-in-one tool eliminates the need for multiple OEM devices, boosting efficiency and cutting costs. Equipped with High-Speed USB, it delivers 10x more data per second than competing solutions
Coverage for 17 Car Brands & Ultra Reliability: Works seamlessly for Chrysler, for Ford(Forscan), for GM, for Nissan, for Toyota, for Honda, for Subaru(SSM4), for Land Rover/Jaguar, for Volvo, for Wuling, for Volkswagen, for Mercedes-Benz, and for BMW. Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance
User-Friendly RLink Platform & Expert Support: TOPDON’s proprietary driver management platform offers a clean interface and lifetime free updates. Access a rich library of real-world case studies to stay ahead of the curve. Backed by a support team with 10+ years of J2534 and automotive repair experience, we provide one-on-one assistance to resolve any technical issue.
6.6 ft USB-C Cable & Portable Storage Case: The RLink J2534 diagnostic tool features a 6.6ft USB 2.0 Cable and a 1.2 ft OBDII Extension Cable, allows to connection your computer easily outside the vehicle. The included handled carry case offers easy portability, storage, and hanging options—keeping your gear clean and ready to go, anywhere.

SaleBestseller No. 3

TOPDON RLink J2534 OEM Reprogramming and Diagnostic Tool, Enhanced J2534 VCI, J2534-Pass-Thru for J2534/D-PDU/CAN-FD/DoIP, Supports 18+ Vehicle Brands, No OE Software Provided

[J2534 Pass-Thru Programmer] - TOPDON RLink J2534 is engineered for professional technicians, delivering OEM diagnostic and reprogramming capabilities. It supports all J2534 protocols, CAN-FD, DoIP, D-PDU. Compatible with 17 vehicle brands—such as Chrysler, Ford, GM, KIA, Hyundai, Nissan, Toyota, Honda, Subaru, Mitsubishi, MAZDA, Land Rover/Jaguar, Volvo, Volkswagen/Audi, Mercedes-Benz, and BMW. RLink J2534 can help reduce the cost of purchasing equipment from different brands.
[All-in-One OEM Reprogramming and Diagnostics] - When seamlessly integrated with OEM diagnostic software, this dongle enables you to perform a wide range of functions, including ECU programming and coding, DTC reading and clearing, active tests, component matching, adaptations, rewriting, guided troubleshooting, and more. This all-in-one tool eliminates the need for multiple OEM devices, significantly boosting work efficiency.
[Tested, Trusted, and Proven for Accuracy] - TOPDON RLink J2534 is renowned for its reliability, having successfully completed over 10,000 real-vehicle tests. The wealth of data and hands-on experience behind it ensures consistent performance and accurate results. You can trust this tool to deliver optimal performance.
[One-Click Installation, Continuous Updates] - The exclusive TOPDON RLink platform streamlines installation with a one-click driver setup, allowing you to quickly access OEM software for diagnostic and reprogramming tasks. With lifetime free updates, your RLink J2534 stays current without any additional cost, ensuring reliable performance for the long term. *We don't provide extra OE software.
[Works with Windows Compatibility and OEM Software Subscription] - The RLink J2534 supports three CAN channels - including CAN FD and CAN-CC, providing advantages in the process of rapid troubleshooting. Compatible with Windows 7, 8 and 10 (64-bit) and higher versions of the system. For full functionality, an active OEM software subscription is required for each supported vehicle brand. Please note that the dongle does not include OEM software, which must be purchased separately to access brand-specific diagnostic and reprogramming features.

SaleBestseller No. 4

TOPDON ONE Bidirectional Scan Tool, 10.1" OBD2 Scanner with J2534 Pass-Thru and ECU Coding, Over 50 Resets, Topology Mapping Car Diagnostic Tool for All Vehicles

Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit

SaleBestseller No. 5

TOPDON RLink X3 OBD2 Adapter for GM/Ford/Chrysler, J2534 Pass-Thru Programmer, OBD USB FORScan Adapter, OEM Programming and Diagnostic Tool, Fit for 8+ OE Software, Supports J2534/CAN-FD, Auto Switch

Upgraded Connector Design: The connector has been changed to prevent previous issues. If you bought the earlier model and encountered problems, message us for a hassle-free replacement—we've got you covered
Made for GM, Ford & Chrysler Dealer-Level Access - Gain OEM-level diagnostics, ECU programming, coding, and bidirectional control with official OE software. Perform system resets and module customization across The Big 3 from one compact OBD2 to USB GM, Chrysler, and Forscan tool. *Does not support ECU diagnostics and programming for GM vehicles using DoIP protocol. Please verify compatibility before purchase
Supports 8+ OE Software Platforms with One Tool - Work seamlessly across Forscan, FJDS, FDRS, Tech2Win, SPS 2, Techline, GDS2, and Witech 2.0. This J2534 pass-thru device lets you switch between platforms in seconds, streamlining workflow and reducing hardware costs. *No OE Software Provided, OE diagnostic software require separate subscriptions
Reliable Forscan Adapter for Ford Diagnostics - The RLink X3 is a pro-grade Forscan OBD2 adapter, providing a stable connection for Ford, Lincoln, Mazda, and other Forscan software vehicles. Ideal for programming, module coding, and advanced vehicle configuration
Broad Coverage for 2006 to 2025 GM, Ford & Chrysler Vehicles - Equipped with J2534 and CAN-FD protocols, this OBD2 connector supports model-year 2006 and newer vehicles. Handle the latest CAN-FD control systems with full compatibility across GM, Ford, and Chrysler platforms

Bestseller No. 6

Opus IVS CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool

ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications

Last update on 2026-05-30 / Affiliate links / Images from Amazon Product Advertising API

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