July 10, 2019 NHTSA CAMPAIGN NUMBER: 19V518000
Improperly Assembled Front Passenger Seat Belt
Improperly assembled seat belts may not adequately restrain occupants in a crash, increasing their risk of injury.
NHTSA Campaign Number: 19V518
Manufacturer Ford
Motor Company
Components SEAT BELTS
Potential Number of Units Affected 7,579
Summary
Ford Motor Company (Ford) is recalling certain 2019 Ford Ranger vehicles with a SuperCab body style. The front passenger seat belt may have been improperly assembled.
Remedy
Ford will notify owners, and dealers will inspect and, if necessary, replace the right front seat belt assembly, free of charge. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 19S23.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
July 11, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S23 – Supplement #1
Certain 2019 Model Year Ranger Super-Cab Vehicles
Right Front Seatbelt Outboard Anchor
New! REASON FOR THIS SUPPLEMENT
- Parts Requirements / Ordering Information: Due to limited part availability and very low part replacement rates, open part ordering for part number KB3Z-21611B08-AA is being postponed from August 9, 2019 to November 29, 2019. During this time, dealers may continue ordering parts via the SSSC Web Contact Site.
NOTE: Less than 1% of the affected vehicle population is expected to require seatbelt replacement. Dealers must perform the seatbelt inspection prior to placing part orders.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Ranger | 2019 | Michigan | June 18, 2018 through June 18, 2019 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the right front seatbelt may have been improperly assembled with the seatbelt webbing only routed through the rubber trim, and not properly routed through the anchor. Improperly assembled seatbelts may not adequately restrain occupants in a crash, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to verify the right front seatbelt was assembled properly by performing a pull test and visual inspection. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Less than 1% of the affected vehicle population is expected to require seatbelt replacement.
Dealers must perform the seatbelt inspection prior to placing part orders.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 29, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S23 – Supplement #1
Certain 2019 Model Year Ranger Super-Cab Vehicles
Right Front Seatbelt Outboard Anchor
OASIS ACTIVATION
OASIS will be activated on July 11, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 11, 2019. Owner names and addresses will be available by August 9, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (19S23) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S23 – Supplement #1
Certain 2019 Model Year Ranger Super-Cab Vehicles
Right Front Seatbelt Outboard Anchor
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect Right Front Seatbelt – PASS | 19S23A | 0.2 Hours |
| Replace Right Front Seatbelt Retractor and Pretensioner Assembly – Includes Inspection. | 19S23B | 0.8 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
Less than 1% of the affected vehicle population is expected to require seatbelt replacement. Dealers must perform the seatbelt inspection prior to placing part orders.
To place an order for a Front Right Seatbelt Retractor and Pretensioner Assembly, submit a VINspecific Part Order contact, with a photo demonstrating the improperly assembled seatbelt, via the SSSC Web Contact Site. Due to limited part availability and very low part replacement rates, open part ordering for part number KB3Z-21611B08-AA is being postponed from August 9, 2019 to November 29, 2019.
| Description | Order Quantity | Claim Quantity | Part Number |
| Front Right Seatbelt Retractor and Pretensioner Assembly | As Required | KB3Z-21611B08-AA | |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR RANGER SUPER-CAB VEHICLES – RIGHT FRONT SEATBELT OUTBOARD ANCHOR
OVERVIEW
In some of the affected vehicles, the right front seatbelt may have been improperly assembled with the seatbelt webbing only routed through the rubber trim, and not properly routed through the anchor. Improperly assembled seatbelts may not adequately restrain occupants in a crash, increasing the risk of injury. Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to verify the right front seatbelt was assembled properly by performing a pull test and visual inspection. This service must be performed on all affected vehicles at no charge to the vehicle owner.
SERVICE PROCEDURE
1. Pull up firmly on the right side front seatbelt. See Figure 1.
– Did the rubber boot trim tear away from the pretensioner assembly?
Yes – Replace the seatbelt retractor and pretensioner assembly, following the Workshop Manual (WSM) procedures in Section 501-20A.
No – Proceed to step 2.
FIGURE 1
2. Visually inspect the right side front seatbelt routing through the metal anchor eyelet attachment. See Figures 2a and 2b.
– Is the seatbelt routed through the rubber boot trim and through the metal anchor eyelet?
Yes – Inspection passes. No repair is required.
No – Replace the seatbelt retractor and pretensioner assembly. Please follow WSM procedures in Section 501-20A.
FIGURE 2a
FIGURE 2b
July 2019
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 19S23 / NHTSA Recall 19V-518
2019 Ranger
Your Vehicle Identification Number (VIN): 1FTER1FH2KLA48485
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? What is the risk? | On your vehicle, the right front seatbelt may have been improperly assembled.
Improperly assembled seatbelts may not adequately restrain occupants in a crash, increasing the risk of injury. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect and if necessary replace the right front seatbelt free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 19S23. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle without a passenger in the right front seat.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 19V-518. |
Thank you for your attention to this important matter.
Ford Customer Service Division
Julio de 2019
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 19S23 / Campaña 19V-518 de la NHTSA
2019 Ranger
Número de identificación del vehículo (VIN): 1FTER1FH2KLA48485
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que el cinturón de seguridad delantero derecho de su vehículo se haya ensamblado incorrectamente. |
| ¿Qué riesgo existe? | Si los cinturones de seguridad no se ensamblaron correctamente podrían no proteger adecuadamente a los ocupantes en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, reemplazar el cinturón de seguridad delantero derecho sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se realizará una inspección del vehículo para determinar si se deben solicitar repuestos. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 19S23. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia de dicho aviso al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 19V-518 de la NHTSA. |
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
November, 2019
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2019 Ranger has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.
| Recall Number and Description: | 19S23 – Right Front Seatbelt Outboard Anchor |
| What is the issue? | On your vehicle, the right front seatbelt may have been improperly assembled. Improperly assembled seatbelts may not adequately restrain occupants in a crash, increasing the risk of injury. |
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
Thank you for your attention to this very important matter.
Noviembre de, 2019
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegURnuestrosregistros,noserealizaronensur2019Rangerlasreparacionesnecesariascorrespondientesalacampaña deseguridad.Lesolicitamosquerealiceestareparacióngratuitaensudistribuidorlocalloantesposible.
| Número y descripción de la campaña: | 19S23 – Anclaje externo del cinturón de seguridad delantero derecho |
| ¿Cuál es el problema? | Es posible que el cinturón de seguridad delantero derecho de su vehículo se haya ensamblado incorrectamente. Si los cinturones de seguridad no se ensamblaron correctamente podrían no proteger adecuadamente a los ocupantes en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. |
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com.
Gracias por su atenciic en este asunto sumamente importante.
SEOCONTENT-START
7/22/2019 Ford Motor Company Issues Safety Recall for Select 2019 Ranger SuperCab Vehicles for Right-Front Seat Belt Assembly Issue | Ford M…
https://media.ford.com/content/fordmedia/fna/us/en/news/2019/07/12/ford-motor-company-issues-safety-recall.html 1/1
Ford Media Center
About Ford Motor Company
Ford Motor Company is a global company based in Dearborn, Michigan. The company designs,
manufactures, markets and services a full line of Ford cars, trucks, SUVs, electrified vehicles and
Lincoln luxury vehicles, provides financial services through Ford Motor Credit Company and is
pursuing leadership positions in electrification, autonomous vehicles and mobility solutions. Ford
employs approximately 196,000 people worldwide. For more information regarding Ford, its
products and Ford Motor Credit Company, please visit www.corporate.ford.com.
Jul 12, 2019 | DEARBORN, Mich.
FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR
SELECT 2019 RANGER SUPERCAB VEHICLES FOR
RIGHT-FRONT SEAT BELT ASSEMBLY ISSUE
DEARBORN, Mich., July 12, 2019 – Ford Motor Company is issuing a safety recall for select 2019
Ranger SuperCab vehicles for the right-front seat belt. In affected vehicles, the right-front seat
belt may have been improperly assembled. Improperly assembled seat belts may not adequately
restrain occupants in a crash, increasing the risk of injury.
Ford is not aware of any reports of accident or injury related to this condition.
This action affects approximately 7,580 vehicles in the United States and federal territories and
approximately 400 in Canada.
Affected vehicles were built from June 18, 2018, to June 18, 2019, at Michigan Assembly Plant in
Wayne, Michigan.
Dealers will inspect and, if necessary, replace the right-front seat belt assembly. The Ford
reference number for this recall is 19S23.
1 Affected Product
Vehicle
| FORD | RANGER | 2019 |
10 Associated Documents
Recall Quarterly Report #3, 2020-1
RCLQRT-19V518-0372.PDF 211.336KB
Defect Notice 573 Report
RCLRPT-19V518-7818.PDF 214.407KB
Recall Acknowledgement
RCAK-19V518-6406.pdf 244.703KB
Manufacturer Notices(to Dealers,etc) – SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S23
Miscellaneous Document – Ford Media Center – July 12, 2019
RMISC-19V518-1579.pdf 82.522KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V518-8936.PDF 211.144KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V518-0816.PDF 211.249KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V518-5685.pdf 92.895KB
ISSUED Renotification Notice
Manufacturer Notices(to Dealers, etc.) – NEW VEHICLE DEMONSTRATION DELIVERY HOLD – Safety Recall 19S23 – Supplement #1 for Certain 2019 Model Year Ranger Super-Cab Vehicles Right Front Seatbelt Outboard Anchor.
RCMN-19V518-8595.pdf 730.126KB
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