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NHTSA ID Number: 10153982
Manufacturer Communication Number: 18B31
Summary
Certain 2019 Model Year Transit Connect Vehicles with an 8F35/40 Transmission – Transmission Replacement
1 Affected Product
Vehicle
FORD | TRANSIT CONNECT | 2019 |
January 24, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 18B31
Certain 2019 Model Year Transit Connect Vehicles with an 8F35/40 Transmission
Transmission Replacement
PROGRAM TERMS
This program will be in effect through January 31, 2020. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2019 | Valencia | June 30, 2018 through September 10, 2018 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the park pawl spring may not be seated correctly. This condition could allow the park pawl to contact the park gear while driving, which may accelerate wear and result in an audible noise.
SERVICE ACTION
Dealers are to replace the transmission. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 11, 2019. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 18B31
Certain 2019 Model Year Transit Connect Vehicles with an 8F35/40 Transmission
Transmission Replacement
OASIS ACTIVATION
OASIS will be activated on January 24, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on January 24, 2019. Owner names and addresses will be available by March 1, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Dealers are encouraged to correct all affected units in new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES OWNER REFUNDS RENTAL VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
Refunds are not approved for this program.
Dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental day(s) is required from the SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18B31 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.
- Parts Handling Allowance: A parts handling allowance is being provided in lieu of part markup. To claim the allowance, enter $330.00 as HANDLG in the Misc. Expense area of the claim form.
ATTACHMENT II
Customer Satisfaction Program 18B31
Certain 2019 Model Year Transit Connect Vehicles with an 8F35/40 Transmission
Transmission Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace transmission. | MT18B31B | Actual Time up to 7.5 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site:
To place an order for a transmission, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Description | Order Quantity | Claim Quantity | Part Number |
| 8F35 Transmission | 1 | 1 | KV6Z-7000-B |
| Axle Nuts | 2 | 2 | CCPZ-3B477-G |
| Bearing Retainer Nuts (4 in pack 2 needed per repair) | 1 | 2 | W520102-S442 |
| Lower Ball Joint Bolts (4 in pack 2 needed per repair) | 1 | 2 | W719924-S439 |
| Lower Ball Joint Nuts (4 in pack 2 needed per repair) | 1 | 2 | W520415-S442 |
| Outer Tie Rod Nuts (4 in pack 2 needed per repair) | 1 | 2 | W520203-S442  |
| Motorcraft® MERCON® ULV Auto Trans Fluid | As Needed | As Needed | XT-12-QULV |
| Motorcraft® Orange Prediluted Antifreeze | As Needed | As Needed | VC-3DIL-B |
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
HANDLING ALLOWANCE
An allowance of $330.00 per repair is being provided in lieu of part mark-up.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2019 MODEL YEAR TRANSIT CONNECT VEHICLES WITH AN 8F35/40 TRANSMISSION — TRANSMISSION REPLACEMENT
OVERVIEW
In some of the affected vehicles, the park pawl spring may not be seated correctly. This condition could allow the park pawl to contact the park gear while driving, which may accelerate wear and result in an audible noise. Dealers are to replace the transmission.
SERVICE PROCEDURE
1. Replace the Transmission. Please follow the Workshop Manual (WSM) procedures in Section 307-01B.
January 2019
Customer Satisfaction Program 18B31
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice? | On your vehicle, it may be possible that the park pawl spring in the transmission may not be seated correctly. |
| What is the effect? | This may result in park pawl contact with the park gear while driving, which may accelerate wear and cause an audible noise. |
| What will Ford and your dealer do? | In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to replace the transmission free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect through January 31, 2020. Coverage is automatically transferred to subsequent owners. |
| How long will it take? | The time needed for this repair is 1 day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 18B31. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible.
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Do you need a rental vehicle? | Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel, insurance, and tax) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). |
Thank you for your attention to this important matter.
Ford Customer Service Division
Customer Satisfaction Program 18B31
January 24, 2019
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- Yellow-colored, longer-life, ethylene glycol-based antifreeze/coolant for use in gasoline and diesel engines
- Provides year-round antifreeze, anti-boil and corrosion protection
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- Do not mix different colors or types of coolant in your vehicle
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