| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10153935
Manufacturer Communication Number: TSB 18-2373
Summary
Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
19 Affected Products
Vehicles
This bulletin supersedes 18-2216. Reason for update: Replace Awareness/Interim Message
Model:
2012-2018 Focus Electric
2013-2017 C-MAX Energi
2013-2019 Fusion Energi
Summary
This article supersedes TSB 18-2216 to update the vehicle model years affected.
Issue: Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord.
Action: Follow the Service Procedure steps to correct the condition.
Service Procedure
1. Does the EVSE charge cord fail to charge the HV battery?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 414-03B for normal diagnostics.
2. Does the vehicle utilize a second generation EVSE charge cord; identified by a black vehicle side plug handle? (Figure 1)
(1). Yes – proceed to Step 3.
(2). No – this article does not apply.
Figure 1
3. The second generation EVSE charge cord requires a ground. The first generation charge cord, identified by a white section on the vehicle side plug, did not. The ground and power polarity can be verified using an analog 120-volt receptacle tester obtained locally. (Figure 2) The customer/dealership can verify the home power receptacle is wired correctly using the tester and observing the lights on the tester. On the EVSE charge cord, if the power LED is off and the fault indicator is on steady, the wall outlet is not grounded properly. This is a non-warrantable repair.
Figure 2
4. WSM Section 414-03B has been updated to reflect both versions of EVSE charge cord diagnostics.
SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
HV Battery Does Not Charge Using Second Generation 120-Volt Charge Cord (EVSE)
Warranty Status: Information Only.
Repair/Claim Coding
| Causal Part: | IN |
| Condition Code: | 12 |
SEOCONTENT-END
18-2373
11 December 2018
Loading...
Reload document 
Open in new tab
18-2216
19 July 2018
Loading...
Bestseller No. 1
Tesla Wall Connector - Electric Vehicle (EV) Charger - Level 2 - up to 48A with 24' Cable
- COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
SaleBestseller No. 2
AIMILER Level 2 Electric Vehicle (EV) Charger(32Amp, 220V-240V, NEMA 14-50 Plug), 25ft Cable ETL Listed Portable Indoor/Outdoor EVSE SAE J1772 EV Car Charging Station w/Delay Timer, WiFi Enabled
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Factory Reset/Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "Factory Reset/Wifi reset". 4. Re-start and add your device.
- ❤ [NO Need to Install the Additional GFCI Breaker & Why No Power When Using the Nema 5-15p to 14-50R Adapter]: Built-in CCID20 leakage detection and protection device, it is no need to install additional GFCI breaker for NEMA 14-50 receptacles. [Kindly Note When Using the 5-15P Adapter]: 1. Please confirm whether the Adapter cable is used for EVs before choosing the adapter cable. 2. The EV Chargers have a different wiring sequence than RVs even though they are the same adapter, so that causes the adapter you bought to not work.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford
, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc. - ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A by Screen Button or APP]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
Bestseller No. 3
Tesla Universal Wall Connector - Electric Vehicle (EV) Charger with Dual Plug Type - Compatible for All North American EVs - Level 2 - up to 48A with 24' Cable
- UNIVERSAL COMPATIBILITY: Seamlessly transitions between NACS and J1772 connectors, accommodating all major North American EVs including Tesla Vehicles
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control via the app.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
Bestseller No. 4
ChargePoint HomeFlex Level 2 EV Charger J1772, NEMA 14-50 for Electric Car - Fast Smart Battery Power Charging at Home for Electric Automobile Vehicles
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges up to 7 times faster than a 110V outlet, delivering 30 mi/hr. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter.
Bestseller No. 5
EMPORIA Level 2 EV Charger - NEMA 14-50 EVSE w/ J1772 Connector - 48 amp EV Charger Level 2, 240v WiFi Enabled Electric Vehicle Charging Station, 25ft Cable, White
- Up to 9x Faster Charging Speed: The Emporia electric vehicle charger provides up to 46 miles/hour charging speed via hardwired connection (48 amp - up to 9x faster than a standard wall outlet) or up to 38 miles/hour via the NEMA plug (40 amp).
- Versatile Installation Options: Preconfigured for NEMA Type 14-50P compliant with 2017 NEC Section 625.17 for up to 40A or convert to Hardwired for up to 48A. Professional installation recommended for optimal safety and performance.
- Safety, Certification, and Peace of Mind: UL listed and ENERGY STAR certified, meeting stringent standards (NEC 625, SAE J1772, UL 817, UL 991, UL 2231, UL 2251, and UL 2594).
- Get the Benefits of Smart Charging: Connect via 2.4 GHz WiFi to access real-time energy data and manage charging from your mobile device. Schedule charging sessions to optimize utility rates and performance.
- Universal Compatibility: Equipped with a secure SAE J1772 connector, compatible with all EVs in North America, including Tesla, Chevrolet Bolt, VW ID 4, Nissan Leaf, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Audi, and Jeep Wrangler 4xe.
SaleBestseller No. 6
EVDANCE Level 1&2 EV Charger, Electric Vehicle Portable Charger with 25FT Cable, Home EV Charging Station for J1772 Electric Cars, 16Amp 110V-240V, NEMA 6-20 & NEMA 5-15 Plug
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- Durable and Safe - This electric car charger is made of high-grade rugged materials, FCC and CE certified. The intelligent chip design of its control box can keep monitoring the charging status at any time, and the protection level of the housing is IP66 and the fire rating is UL 94 V-0.
- Contact Us Anytime - This electric vehicle charger has a 1-year warranty, if you feel that the product doesn't meet your expectations, please feel free to contact us and we will solve the problem.
Bestseller No. 7
Grizzl-E Classic Level 2 Electric Vehicle (EV) Charger up to 40 Amp, UL Certified Indoor/Outdoor Electric Car Fast Wall Charging Station, NEMA 14-50 Plug, 24 feet Premium Cable, Avalanche Edition
- Grizzl-E Avalanche Edition NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for any weather. Compatible with all EVs and PHEVs sold in North America.
- UL Full Tested and Certified. Eligible for the Federal Rebate Program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
- Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
- Easy to install and use. Save hundreds of dollars on installation just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
Bestseller No. 8
Asani Level 1 & 2 EV Charger - 110-240V at 16 Amps - Portable Electric Vehicle EV Charger with NEMA 6-20 with NEMA 5-15 Adapter Plug for J1772 Electric Cars
- RAPID CHARGE AT 4X THE SPEED: Our Asani level 2 EV charger provides lightning-fast speed, delivering four times the charging power. Plug into a 240V outlet and enjoy up to 48 miles of range in just 4 hours, ensuring you're always ready to go.
- UNIVERSAL COMPATIBILITY: Our Type 1 charger is designed to both 240V and 120V household plugs with the included adapter cable. Works with popular EVs, including popular models from Toyota, BMW, Hyundai, Ford, VW, Nissan, Kia, Audi, and many more.
- EXTENDED REACH: With a 16.5-foot cable, the Asani EV charger provides flexibility. Its plug-&-play design ensures ease of use, while LED indicator lights keep you updated on charging status. Included adapters and a storage bag enhance portability.
- ON-THE-GO CONVENIENCE: Our portable electric vehicle charger comes with a storage bag and is crafted from anti-rolling, anti-scratch material, making it perfect for outdoor adventures. With an IP66 waterproof rating, it's built to withstand the elements.
- SAFE CHARGING GUARANTEED: This electric car charger boasts CE certification and comes equipped with built-in protection against lightning, over-voltage, under-voltage, over-charge, and over-current, ensuring the utmost safety for your vehicle.
SaleBestseller No. 9
Level 2 EV Charger (32Amp, 220V-240V, NEMA 14-50 Plug), 25ft UL Listed Cable, with Adjustable Current/Delay Timer, Portable Home Travel Electric Vehicle Charging Station EVSE SAE J1772 EV Car Charger
- High Charging Speed: The Seguma 32amp Level 2 EV charger equipped with NEMA 14-50 plug, provides faster charging (approx. 6 times faster) compared to standard Level 1 EV chargers, allowing you to charge your electric vehicle more quickly
- Adjustable Charging Current from 32A to 10A: This ev charger level 2 comes with adjustable amperage range of 10A/16A/20A/24A/32Amp. Simply touch the "A" button to select the proper charging speed according to your specific needs
- Intelligent 1.77" TFT Display: The smart large size TFT screen on the NEMA 14-50 level 2 EV charger provides clear and real-time updates on the key charging information including charging current/voltage/power kWh, charging time and work status, etc
- Clear LED Indicators: The humanized designed LED indicator on the electric vehicle charger control box can show the real-time charging status of your EV, promptly alerting you to any concerns
- Intelligent Charging: Feature with advanced chipset, ev charger station offers extra protection against over and under voltage, overcharging, and overheating. The IP66 home ev charger auto shuts off once your vehicle is fully charged, enhancing car safety
SaleBestseller No. 10
Level 1/2 EV Charger, 16A 110-240V Portable EV Charger with 25FT Cable, Home Electric Vehicle Charging Stations with NEMA 6-20 Plug NEMA 5-15 Adapter for All J1772 EVs
- 【Charges EVs Both 110V/240V】The level 1 ev charger EV charger is compatible with both 110V and 240V outlets, equipped with a NEMA 6-20 plug and includes a NEMA 6-20R to 5-15P adapter cable for versatile Level 1 and Level 2 charging. Whether you're charging from a standard household outlet or a dedicated EV charging station, it’s designed to meet your needs, making it perfect for use at home or on the go.
- 【16A Fast Charging】At 240V, the electric car charger EV charger delivers up to 16A and 3.8kW, adding approximately 12 miles of range per hour—about 4 times faster than a standard 8A Level 1 charger, saving you valuable time. For 110V charging (using 5-15R or 5-20R), it provides up to 15A and 1.8kW, adding about 6 miles of range per hour. The Level 1 option is perfect for maintaining your EV battery's health over time.
- 【Work with All Weather】The level 1 charger EV charger boasts an IP66 rating for water and dust resistance, making it safe to use even during rainy days. Equipped with a cold-start function, the charger can be plugged in and charged immediately without preheating in low-temperature or severe winter conditions. With a maximum operating temperature of 122°F, the portable ev charger can endure intense summer heat and high temperatures, ensuring normal operation under the blazing sun.
- 【Extended 25FT Cable Length】Equipped with an impressive 25-foot cable, you can effortlessly charge your electric vehicle (EV) at home or through public charging stations.
- 【Safety You Can Trust】Our EV charger is incredibly robust, having passed rigorous 2.2 ST pressure testing. Our level 1 charger comes with a full copper cable for optimal conductivity, coupled with a durable TPE flame-retardant jacket for added longevity. It's powered by automotive-grade chips and boasts over 10 smart safety features, including short-circuit and overcurrent protection, ensuring carefree charging for your EV.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.