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NHTSA Campaign Number: 18V775
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 215
Air Bag may not Fully Inflate during Deployment
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
Remedy
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall is expected to begin in November 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S34.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
November 2, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Safety Recall 18S34
Certain 2010 Fusion and 2010-2012 MKZ Vehicles
Passenger Airbag Module Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| MKZ | 2010-2012 | Hermosillo | March 10, 2009 through July 16, 2012 |
| Fusion | 2010 | Hermosillo | February 26, 2010 through June 21, 2010 |
This safety recall affects less than 250 vehicles listed above. Affected vehicles are identified in OASIS and FSA VIN Lists. Additional VINs may be added as vehicles are identified as having affected passenger airbag modules installed.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, a passenger airbag module with a part number of AE5Z-54044A74-C or AH6Z-54044A74-C was previously installed while completing FSA 16S26, 17S01, or 18S01. The inflator in the passenger airbag module may not remain fully supported during airbag deployment in the event of a crash. This could result in incomplete airbag inflation and may increase the risk of an injury.
SERVICE ACTION
Dealers are to replace the passenger airbag module. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: All replaced passenger airbag modules must be returned for analysis.
In addition, dealers are to identify any vehicles serviced at your dealership that had affected part number AE5Z-54044A74-C or AH6Z-54044A74-C installed as part of FSA 16S26, 17S01, or 18S01. It is important that all affected vehicles are identified and receive this service action. If dealership records indicate that an affected part was installed, and the vehicle is not identified in OASIS as being affected under this FSA, dealers should:
- Submit a VIN-specific web contact to the Special Service Support Center (SSSC) under 18S34 using contact type ‘Non-Involved’. Please provide repair order documentation showing the use of the part on the vehicle.
- Contact the owner and arrange a service date.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 12, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: 2010 Fusion Technical Information
Attachment IV: 2010-2012 MKZ Technical Information
Attachment V: Airbag Module Core Return Process
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Safety Recall 18S34
Certain 2010 Fusion and 2010-2012 MKZ Vehicles
Passenger Airbag Module Replacement
OASIS ACTIVATION
OASIS will be activated on November 1, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by November 1, 2018. Owner names and addresses will be available by November 23, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles if they follow all instructions and warnings contained in the recall notice.
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. If a customer requests a rental vehicle while their vehicle is being repaired, dealers are preapproved for up to 4 days for a comparable rental vehicle. Rentals will be reimbursed at a dollar rate of up to $44 per day for Ford owners and $55 per day for Lincoln owners.
Approval for more than 4 rental days is required from the SSSC via the SSSC Web Contact Site. The SSSC must be provided total rental and repair costs, including parts and labor, to approve the full RO line amount.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (18S34) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
NOTE: The serial number of the new passenger airbag module must be provided to Ford for the claim to be processed. The Technical Information in this bulletin advises technicians to document the serial number from the new airbag Module on the repair order. The passenger airbag module serial number is 13 characters. Enter the serial number of the new airbag Module or module in the claim as follows:
- For claims submitted using DMS or OWS on-line, enter the serial numbers in the Test Results Section.
- Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list. § Enter serial number in the CODE field without spaces or dashes.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.
- Rental Vehicle Reimbursement o If the customer is already in a rental vehicle as part of FSA 16S26, 17S01, or 18S01, follow the rental claiming guidelines in that respective FSA Dealer Bulletin.
- If the customer is not already in a rental vehicle under another FSA, dealers are preapproved for up to 4 days of rental vehicle reimbursement. Approval for more than 4 rental days under FSA 18S34 is required from the Special Service Support Center (SSSC) and can be requested after repairs are completed. The SSSC must be provided total rental and repair costs, including parts and labor, to approve the full line amount.
- Rental expenses must be claimed on the same claim, and the same line as the repair. Enter the total amount of the rental expense under Misc. Expense Code “RENTAL”.
ATTACHMENT II
Safety Recall 18S34
Certain 2010 Fusion and 2010-2012 MKZ Vehicles
Passenger Airbag Module Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Passenger Airbag Module – Fusion vehicles | 18S34B | 2.8 Hours |
| Replace Passenger Airbag Module – MKZ vehicles | 18S34C | 3.0 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
This safety recall affects less than 250 vehicles. To ensure an equitable distribution of service parts, the SSSC will proactively place part orders for affected vehicles to dealers that previously installed the affected passenger airbag module. These part orders will include all required parts and can be viewed in DOES II. These orders are expected to start shipping by November 12, 2018.
If your dealer is not included in the proactive part orders or additional parts are needed, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Description | Order Quantity | Claim Quantity | Part Number |
| Passenger Airbag Module – Fusion vehicles only | 1 | 1 | AE5Z-54044A74-D |
| Passenger Airbag Module – MKZ vehicles only | 1 | 1 | AH6Z-54044A74-D |
| A-Pillar Trim Clip | 1 | 2 | W711044-S403 |
| or | |||
| W711044-S439 | |||
| Steering Column Shaft-to-Steering Gear Bolt | 1 | 1 | W712961-S439 |
NOTE: Passenger airbag module part number AE5Z-54044A74-D includes a white airbag cushion sheet in the packaging. This sheet is not used during this service procedure and can be discarded.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.
DEALER PRICE PARTS RETENTION AND RETURN
For latest prices, refer to DOES II.
It is critical that all original passenger airbag inflators removed from vehicles are not allowed back into the market. Therefore, all passenger airbag inflators under this safety recall have been assigned a $100 core charge to ensure they will be properly returned.
The Regional Core Recover Center (RCRC), including dealers in Alaska and Hawaii, will pick up these airbag inflators along with all other core returns during your normal core retrieval visit.
For additional information, refer to the attachment: Airbag Module Core Return Process.
IMPORTANT: Any new stock of part numbers AE5Z-54044A74-C or AH6Z-54044A74-C previously utilized under FSA 16S26, 17S01, and 18S01 must no longer be installed in vehicles, and can be returned following the instructions in EFC06992, published October 18, 2018 on FMCDealer.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2010 FUSION VEHICLES — PASSENGER AIRBAG MODULE REPLACEMENT
OVERVIEW
In all of the affected vehicles, a passenger airbag module was previously installed while completing FSA 16S26, 17S01, or 18S01. The inflator in the passenger airbag module may not remain fully supported during airbag deployment in the event of a crash. This could result in incomplete airbag inflation and may increase the risk of an injury. Dealers are to replace the passenger airbag module.
SERVICE PROCEDURE
NOTE: The following repair instructions only apply to 2010 Fusion vehicles. Repair instructions are published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.
NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
- Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
FIGURE 1
- Remove the left hand and right hand A-Pillar trim panels. Reuse the LH and RH trim panels for this repair. See Figure 2.
- To prevent damage to the trim panel, grasp the trim panel approximately 5 inches from the top and pull downward toward the door, then rotate the panel inward toward the windshield to slide it off of the a-pillar clip.
NOTE: Do not bend or flex the trim panels during removal to avoid stress marks from occurring.
NOTE: To view a video demonstration of this repair procedure, click the video icon. 
FIGURE 2
- Remove and discard the top A-Pillar clip from the body. Retain the screw for re-use. See Figure 3.
FIGURE 3
- Remove the passenger airbag module. Please refer to Workshop Manual (WSM) procedures in section 501-20B.
- Remove the instrument panel crossmember-to-airbag module bracket. See Figure 4.
- Torque to 80 lb. in.
WARNING: Do not allow any debris on or around the instrument panel once the airbag is removed.
FIGURE 4
- Install the new airbag module and instrument panel. Please follow WSM procedures in section 501-20B.
- Install the instrument panel crossmember-to-airbag module bracket. See Figure 4.
- Install the new A-Pillar trim panel clip onto the trim panel. See Figure 5.
NOTE: If the new A-Pillar trim panel clips are not equipped with a screw installed, re-use the screw from the original clip from step 3. Install the screw into the new clip by hand.
- Torque to 9 Ib.in.
FIGURE 5
- Install the LH and RH A-Pillar trim panels by aligning the attachment clips to the holes and snapping the new trim panel in place.
- Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.
NOTE: The new passenger airbag module includes a white airbag cushion sheet in the packaging. This sheet is not used during this service procedure and can be discarded.
ATTACHMENT IV
CERTAIN 2010 — 2012 MKZ VEHICLES — PASSENGER AIRBAG MODULE REPLACEMENT
OVERVIEW
In all of the affected vehicles, a passenger airbag module was previously installed while completing FSA 16S26, 17S01, or 18S01. The inflator in the passenger airbag module may not remain fully supported during airbag deployment in the event of a crash. This could result in incomplete airbag inflation and may increase the risk of an injury. Dealers are to replace the passenger airbag module.
SERVICE PROCEDURE
NOTE: The following repair instructions only apply to 2010 – 2012 MKZ vehicles. Repair instructions are published in separate attachments for other vehicle lines included in this recall as parts become available for those vehicles.
NOTE: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are not interchanged or substituted.
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
- Record the 13 character serial number of the new airbag module on the repair order. See Figure 1.
FIGURE 1
- Remove the left hand and right hand A-Pillar trim panels. Reuse the LH and RH trim panels for this repair. See Figure 2.
- To prevent damage to the trim panel, grasp the trim panel approximately 5 inches from the top and pull downward toward the door, then rotate the panel inward toward the windshield to slide it off of the a-pillar clip.
NOTE: Do not bend or flex the trim panels during removal to avoid stress marks from occurring.
NOTE: MKZ A-Pillar trim is wrapped in fabric, be sure to protect the fabric from stains when removing.
NOTE: To view a video demonstration of this repair procedure, click the video icon.
FIGURE 2
- Remove and discard the top A-Pillar clip from the body. Retain the screw for re-use. See Figure 3.
FIGURE 3
- Remove the passenger airbag module. Please refer to Workshop Manual (WSM) procedures in section 501-20B.
- Remove the instrument panel crossmember-to-airbag module bracket. See Figure 4.
- Torque to 80 lb. in.
FIGURE 4
- If a white airbag cushion sheet has been installed previously, remove the bracket from the instrument
panel and discard the sheet. See Figure 5.- Torque to 80 Ib.in.
FIGURE 5
- Reinstall the airbag module bracket onto the instrument panel. See Figure 5.
- Install the new airbag module and instrument panel. Please follow WSM procedures in section 501-20B.
- Install the instrument panel crossmember-to-airbag module bracket. See Figure 4.
- Install the new A-Pillar trim panel clip onto the trim panel. See Figure 7.
NOTE: If the new A-Pillar trim panel clips are not equipped with a screw installed, re-use the screw from the original clip from step 3. Install the screw into the new clip by hand.
- Torque to 9 Ib.in.
FIGURE 7
- Install the LH and RH A-Pillar trim panels by aligning the attachment clips to the holes and snapping the new trim panel in place.
- Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns.
ATTACHMENT V
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18S34
November 2, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V775-3169.pdf
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Recall Acknowledgement
November 14, 2018
https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V775-7301.pdf
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V775&docType=RCL
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- 🚙【A/T TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the A/T transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. This transmission scanner provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 obd2 scanner with abs and srs is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-07-01 / Affiliate links / Images from Amazon Product Advertising API
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