Customer Satisfaction Program 18B07 – Body Control Module Programming – 2018 Ford EcoSport

March 1, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Customer Satisfaction Program 18B07
Certain 2018 Model Year EcoSport Vehicles Equipped With Remote Start
Body Control Module Programming

 

PROGRAM TERMS  

This program will be in effect through March 31, 2019.  There is no mileage limit for this program.

 

URGENCY

We recommend dealers utilize their FSA VIN Lists, and owner names and addresses, which will be available by March 23, 2018, to contact customers with affected vehicles.  This will help minimize the number of vehicles that may exhibit a wrench lamp when using remote start.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Ecosport 2018 Chennai August 17, 2017 through February 16, 2018

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

When a customer uses the remote start through either SYNC connect or with a Factory Invoiced Accessory (FIA) remote start, the powertrain malfunction lamp (wrench lamp) will illuminate, the See Manual message will appear in the Instrument Panel Cluster Message Center, and Diagnostic Trouble Code (DTC) P166A will set in the Powertrain Control Module (PCM).  There is no impact to vehicle functionality, but the warnings will remain illuminated for the duration of the drive cycle every time remote start is used.  These warnings will not appear on subsequent drive cycles when the remote start feature is not used to start the vehicle.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to program the Body Control Module (BCM) and clear the P166A DTC from the PCM using the Ford Diagnostic and Repair System (FDRS).  This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on EcoSport vehicles.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of March 12, 2018.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 18B07
Certain 2018 Model Year EcoSport Vehicles Equipped With Remote Start
Body Control Module Programming

 

OASIS ACTIVATION

OASIS will be activated on March 1, 2018.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 1, 2018.  Owner names and addresses will be available by March 23, 2018.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number (18B07) is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.

ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Customer Satisfaction Program 18B07
Certain 2018 Model Year EcoSport Vehicles Equipped With Remote Start
Body Control Module Programming

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Program the BCM, and clear PCM DTCs using FDRS. NOTE: IDS cannot be used on EcoSport vehicles. 18B07B 0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.


ATTACHMENT III

CERTAIN 2018 MODEL YEAR ECOSPORT VEHICLES EQUIPPED WITH REMOTE START — BODY CONTROL MODULE PROGRAMMING

 

OVERVIEW

When a customer uses the remote start through either SYNC connect or with a Factory Invoiced Accessory (FIA) remote start, the powertrain malfunction lamp (wrench lamp) will illuminate, the See Manual message will appear in the Instrument Panel Cluster Message Center, and Diagnostic Trouble Code (DTC) P166A will set in the Powertrain Control Module (PCM).  There is no impact to vehicle functionality, but the warnings will remain illuminated for the duration of the drive cycle every time remote start is used.  These warnings will not appear on subsequent drive cycles when the remote start feature is not used to start the vehicle.  Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to program the Body Control Module (BCM) and clear the P166A DTC from the PCM using the Ford Diagnostic and Repair System (FDRS).

NOTE:  Integrated Diagnostic Software (IDS) cannot be used for programming on EcoSport vehicles.

 

SERVICE PROCEDURE

Module Programming

NOTE:  Program appropriate vehicle modules before performing diagnostics and clear all DTCs after         programming.  For DTCs generated after programming, follow normal diagnostic service procedures.

  1. Connect a battery charger to the 12V battery.

NOTE:  If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.

  1. Log into Ford Diagnostic and Repair System (FDRS).

NOTE:  Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run.  Vehicle identification data appears on the screen when this is complete.

  1. Click ‘Read VIN from Vehicle’ or manually enter the VIN.

NOTE:  Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen.  Modules that are communicating are highlighted in green.

  1. Select Toolbox tab.
  2. From the list on the LH side of the screen, select the BCM.
  3. From the list on the RH side of the screen, select BCMBody Control Module (BCM) Software Update.
  4. Click RUN. Follow all on-screen instructions carefully.
  5. Re-learn the Tire Pressure Monitor System (TPMS) during the BCM software update.
  6. From the list on the RH side of the screen, select Self-Test and click RUN.
  7. Click the Run Selected Tests button in the lower right.
  8. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
  9. Disconnect the battery charger from the 12V battery once the programming has completed.

 

Important Information for Module Programming                                                                                                 

NOTE:  When programming a module, use the following basic checks to ensure programming completes               without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE:  A good internet connection is necessary to identify the vehicle and to load the diagnostic               software.

  • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage.  Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, ).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

  1. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
  2. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS.  The VCMII/VCMM icon should turn green in the bottom right corner of the screen.  If it does not, troubleshoot the FDRS to VCM connection.
  3. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.
  4. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI).  Follow the on-screen prompts.  When asked if the original module is installed, select “No” and continue through the installation application.
  5. Once programming has completed, a screen may list additional steps required to complete the programming process.  Make sure all applicable steps are followed in order.

March, 2018

Customer Satisfaction Program 18B07
Programa de satisfacción del cliente 18B07

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.

Why are you receiving this notice?

Powertrain Malfunction Lamp

Powertrain Malfunction Lamp

When you use the remote start on your vehicle through either SYNC connect or the Factory Invoiced Accessory (FIA) remote start, the powertrain malfunction lamp (shown to the left) will illuminate and the See Manual message will appear in the instrument cluster message center.
What is the effect? There is no impact to vehicle functionality, but the warnings will remain illuminated while you drive your vehicle every time remote start is used.  These warnings will not appear during subsequent drives when the remote start feature is not used to start the vehicle.
What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to reprogram your body control module free of charge (parts and labor) under the terms of this program.

This Customer Satisfaction Program will be in effect until March 31, 2019 regardless of mileage.  Coverage is automatically transferred to subsequent owners.

How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 18B07.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.   If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.      Ford Motor Company wants you to have this service action completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Thank you for your attention to this important matter.

Ford Customer Service Division


 

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Service Information & Reprogramming

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Drew Tech CarDaq-Plus 2
CarDAQ-Plus
CarDAQ-M
VSI J2534 ECU Reprogrammer
Drew Tech Mongoose Pro Oem Diagnostics And Programing Cable Ford

 

Latest Calibration Information

Module Build Data (As-Built)
Use VIN to obtain As-Built data

www.motorcraftservice.com


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