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December 12, 2017
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 17M06 – Supplement #1
Certain 2014 Model Year Police Interceptor Sedan and
2014-2016 Model Year Police Interceptor Utility Vehicles
Canister Purge Valve Leaks
New! REASON FOR THIS SUPPLEMENT
SERVICE ACTION: An additional canister purge valve (CPV) test has been added to Attachment III in the event that DTCs P1450, P0443, P0456, P2196, or P2198 are not present.
PROGRAM TERMS
This program extends the warranty coverage of the CPV to 10 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage will last through August 31, 2018. Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Police Inceptor Sedan | 2014 | Chicago | February 18, 2013 through June 1, 2014 |
| Police Inceptor
Utility |
2014-2016 | Chicago | February 28, 2013 through February 26, 2016 |
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, the malfunction indicator lamp (MIL) will illuminate as a result of an on-board diagnostic (OBD) leak check and the powertrain control module may store one or more diagnostic trouble codes (DTCs) due to a faulty CPV.
New! SERVICE ACTION
If an affected vehicle exhibits this condition, dealers are to check for the following DTCs: P1450, P0443, P0456, P2196, and P2198. If one or more of these DTCs are present, dealers are to replace the CPV. If these DTCs are not present, test the CPV for leaks, and replace if necessary. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 19, 2018. Dealers should repair any affected vehicles that exhibit the covered condition, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
Customer Satisfaction Program 17M06 – Supplement #1
Certain 2014 Model Year Police Interceptor Sedan and
2014-2016 Model Year Police Interceptor Utility Vehicles
Canister Purge Valve Leaks
OASIS ACTIVATION
OASIS was activated on October 2, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
- Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:
- SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
- ALL WARRANTY CANCELLED INCLUDING EMISSIONS
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires August 31, 2018.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with CPV replacement, with one or more of the following DTCs present: P1450, P0443, P0456, P2196, and P2198, or failure of the CPV leak test.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17M06) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- Submit refunds on a separate repair line.
- Program Code: 17M06 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
ATTACHMENT II
Customer Satisfaction Program 17M06 – Supplement #1
Certain 2014 Model Year Police Interceptor Sedan and
2014-2016 Model Year Police Interceptor Utility Vehicles
Canister Purge Valve Leaks
New! LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Check for the following DTCs: P1450, P0443, P0456, P2196, and P2198. If one or more of these codes are present, replace the CPV. | 17M06B | 0.3 Hours |
| Check for the following DTCs: P1450, P0443, P0456, P2196, and P2198. If not present, perform leak test and, if failed, replace CPV. | 17M06C | 0.4 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
AU5Z-9C915-B  |
Canister Purge Valve | 1 | 1 |
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2014 MODEL YEAR POLICE INTERCEPTOR SEDAN AND 2014-2016 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES — CANISTER PURGE VALVE LEAKS
OVERVIEW
In some of the affected vehicles, the malfunction indicator lamp (MIL) will illuminate as a result of an onboard diagnostic (OBD) leak check and the powertrain control module may store one or more diagnostic trouble codes (DTCs) due to a faulty CPV.
If an affected vehicle exhibits this condition, dealers are to check for the following DTCs: P1450, P0443, P0456, P2196, and P2198. If one or more of these DTCs are present, dealers are to replace the CPV. If these DTCs are not present, test the CPV for leaks, and replace if necessary. This service must be performed at no charge to the vehicle owner.
NOTE: This program extends the warranty coverage of the Canister Purge Valve (CPV) to 10 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first. Coverage is automatically transferred to subsequent owners.
SERVICE PROCEDURE
Recommended Tool List:
| 1/4″ Drive Ratchet Power and Hand |
| 1/4″ Drive Shallow 8mm Socket |
| 1/4″ Drive Torque Wrench |
| Special Tools: |
| VACUTEC Smoke Machine, or equivalent |
| IDS/VCMII Scan Tool |
- Using IDS check for the following DTCs: P1450, P0443, P0456, P2196, and P2198
- If one or more of the DTCs listed above are present, replace the CPV. Please follow the Workshop Manual (WSM) procedures in Section 303-13.
- If none of the DTCs listed above are present, proceed to Canister Purge Valve (CPV) Testing, on Page 2.
Canister Purge Valve (CPV) Testing
NOTE: Ensure that the VACUTEC Smoke Machine or equivalent is properly calibrated for a 0.020″ leak test following the manufacturer’s instructions.
- Disconnect the vapor tube-to-CPV quick connect coupling. Please follow the WSM procedures in Section 310-00. See Figure 1.
FIGURE 1
- Using suitable adapters, connect the VACUTEC Smoke Machine Fuel Evaporative Emission System Tester or equivalent to the port on the CPV. See Figure 2.
FIGURE 2
- With the ignition in the “OFF” position, apply the regulated air pressure to the CPV using the VACUTEC or equivalent and monitor for air flow on the gauge. A good CPV will not register air flow on the gauge.
See Figure 3. - Is the CPV leaking?
- No – Reconnect the vapor tube-to-CPV quick connect coupling. Inspection procedure complete.
- Yes – Replace the CPV following the WSM procedures in Section 303-13.
FIGURE 3
Customer Satisfaction Program 17M06
Programa de satisfacción del cliente 17M06
Mr. John Sample
123 Main Street
Anywhere, USA 12345
January 2018
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
| Why are you receiving this notice?
Service Engine Soon indicator |
Although your vehicle’s canister purge valve (CPV) is likely functioning properly, we are pleased to let you know that, for your peace of mind, Ford Motor Company is extending the warranty coverage on the CPV.
NOTE: The Service Engine Soon indicator will illuminate if your CPV is not functioning properly. |
| What is the effect? | This program increases warranty coverage of the CPV to a total of 10 years or 120,000 miles from the warranty start date, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed above, this extended warranty coverage will last through August 31, 2018. Coverage is automatically transferred to subsequent owners. |
| What will Ford and your dealer do? | If your vehicle’s CPV requires replacement due to the presence of any of these diagnostic trouble codes (DTCs): P1450, P0443, P0456, P2196, and P2198, or fails a leak test, and your vehicle is within the indicated time/mileage limitations, Ford Motor Company has authorized your dealer to replace the CPV free of charge (parts and labor). |
| How long will it take? | If the component mentioned above requires replacement, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle may require an inspection to determine if parts need to be ordered. |
| What should you do? | You do not need to return to your dealer for this repair unless you have the Service Engine Soon indicator illuminated. Please keep this letter as a reminder of the extended warranty coverage for your CPV. If the CPV requires replacement, and your vehicle is within the indicated time/mileage limitations, contact your dealer for a service appointment. Provide the dealer with the VIN of your vehicle and request a service appointment for Customer Satisfaction Program 17M06. The VIN is printed near your name at the beginning of this letter. Your dealer will replace the part at no charge if certain DTCs are stored.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| Have you previously paid for this repair? | If you paid to have this service done before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to the repair description. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before August 31, 2018. To avoid delays, do not send receipts to Ford Motor Company. |
| What if you no longer own this vehicle? | If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
As part of the Ford community, we appreciate your attention to this important matter and your continued loyalty.
Ford Customer Service Division
Programa de satisfacción del cliente 17M06
Programa de satisfacción del cliente 17M06
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Diciembre 2017
Número de identificación del vehículo (VIN): 12345678901234567
El compromiso de Ford Motor Company no es sólo fabricar productos confiables y de alta calidad, sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el Programa de satisfacción del cliente sin costo alguno para su vehículo con el VIN que aparece más arriba.
| ¿Por qué usted recibe este aviso?
Indicador Dar servicio rápido al motor |
Si bien la válvula de purga del canister de su vehículo (CPV) al parecer está funcionando correctamente, nos complace informarle que, para su tranquilidad, Ford Motor Company está extendiendo la cobertura de garantía de la CPV.
NOTA: el indicador Servicio al motor a la brevedad se encenderá si la CPV no está funcionando correctamente. |
| ¿Cuál es el efecto? | Este programa aumenta la cobertura de garantía de la CPV a un total de 10 años o 120,000 millas a partir de la fecha de inicio de la garantía, lo que se cumpla primero.
Si su vehículo ya superó los límites de tiempo o de millaje anteriormente indicados, esta cobertura de garantía extendida tendrá vigencia hasta el 31 de agosto de 2018. La cobertura se transfiere automáticamente a los siguientes propietarios. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Si la CPV de su vehículo requiere reemplazo debido a la presencia de cualquiera de estos códigos de diagnóstico (DTC): P1450, P0443, P0456, P2196 y P2198 o la prueba de fugas arroja positivo y su vehículo se encuentra dentro de los límites de tiempo/kilometraje indicados, Ford Motor Company ha autorizado a su distribuidor a reemplazar la CPV sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | Si se debe reemplazar el componente mencionado anteriormente, el tiempo necesario para esta reparación es de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, es posible que se realice una inspección del vehículo para determinar si se deben solicitar piezas. |
| ¿Qué debería hacer? | No debe acudir a su distribuidor para que realice esta reparación a menos que se encienda el indicador Dar servicio rápido al motor. Conserve esta carta como recordatorio de la cobertura de garantía extendida de la CPV. Si se debe reemplazar la CPV y su vehículo se encuentra dentro de los límites de tiempo o millaje indicados, comuníquese con su distribuidor para solicitar una cita de servicio. Proporcione a su distribuidor el VIN de su vehículo y solicite una cita de servicio para realizar el Programa de satisfacción del cliente 17M06. El VIN está impreso debajo de sus datos al inicio de esta carta. Su distribuidor reemplazará la pieza sin costo alguno para usted, si se almacenan ciertos DTC.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Ha pagado anteriormente por esta reparación? | Si pagó por este servicio antes de la fecha de esta carta, es posible que cumpla con los requisitos para solicitar un reembolso. Solo se otorgarán reembolsos por los servicios relacionados con la descripción de la reparación. Para comprobar si cumple con los requisitos y agilizar el reembolso, entregue el recibo de pago original a su distribuidor antes del 31 de agosto de 2018. Para evitar demoras, no envíe los recibos a Ford Motor Company. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Recibió este aviso porque en nuestros archivos se indica que usted es el propietario actual del vehículo descrito en el inicio de esta carta. Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. |
| ¿Podemos hacer algo más por usted? | Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: https://corporate.ford.com/content/ford–corporate/en/global–links.html#s0f0 |
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante y su lealtad.
División de Servicio al Cliente de Ford
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- 2 Gauges - Pressure gauge to monitor total system pressure. Flow gauge to monitor leak size.
- Adjustable Flow - With a precise knob for when you want slower, thicker smoke.
- 🚘SYSTEM-WIDE LEAKAGE INSPECTION — As a top-of-the-line automotive smoke machine, ST203 universally applicable to all types of vehicles, supports comprehensive detection across all systems in your vehicles, including but not limited to EVAP, EGR, Vacuum, Engine, Intake, Exhaust, Fuel Tank System and various pipe fittings.
- 🍃NEW TECH & MAXIMIZE UPTIME — An all-new design with extreme energy conservation for longer working hours. The ST203 smoke machine automotive employs exclusive advanced technology for extended durability - enhancing energy efficiency by 30% concurrently decreases temperature rise by more than 40%. This unique feature ensures prolonged operation, keeping it within a safe temperature range for uninterrupted testing.
- 💨BUILT-IN AIR COMPRESSOR — This robust smoke machine automotive features a faster and more powerful built-in motor, solving the need for costly and cumbersome external compressor. With a pressure range of 0.8 to 1.2 bar and a smoke output of 16L/Min, ST203 allowing you to conduct smoke tests anywhere. Say goodbye to costly setups and welcome a budget-friendly, high-powered solution into your toolkit!
- 🔎PRECISION DISPLAY & ADJUSTABLE OUTPUT — The ST203 automotive smoke machine leak detector equipped with a built-in pressure gauge and a dynamic flow meter, through which the extent of the leak can be seen in real time, ensuring that even the smallest leaks can be detected clearly and accurately. Additionally, the smoke output can be easily adjusted by turning the knob, adapting to the nuances of varied test conditions with unparalleled precision.
- 🔥DUAL MODE & DOUBLE PRECISION — Swiftly confirm potential leaks and detect smoke-sensitive components with ease in Air Mode, ensuring prompt responses. For precise pinpointing of leak sources, seamlessly switch to Smoke Mode, revealing hidden issues with visible smoke. This versatile mode not only expedites leak identification but also optimizes testing efficiency, reducing smoke oil consumption.
Last update on 2024-06-25 / Affiliate links / Images from Amazon Product Advertising API
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