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NHTSA ID Number: 10140334
Manufacturer Communication Number: 17B23-S1
Summary
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and 2007-2008 Edge, MKX and Ranger Vehicles – Driver Airbag Inflator Replacement
15 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
FORD | EDGE | 2007-2008 |
| FORD | FUSION | 2006-2008 |
| FORD | RANGER | 2007-2008 |
| LINCOLN | MKX | 2007-2008 |
| LINCOLN | MKZ | 2007-2008 |
| LINCOLN | ZEPHYR | 2006 |
| MERCURY | MILAN | 2006-2008 |
January 8, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement
New! REASON FOR THIS SUPPLEMENT
- The purpose of this program is to gather parts from the field for evaluation. It is very important that parts obtained from this program be returned for this study.
- Dealers have ordered all parts that were available for this program. Backorders for part numbers 8E5Z-54043B13-B and 7L5Z-10044A74-A will not be filled.
- Dealers with these parts in stock are to contact customers from their FSA VIN List and schedule service appointments to have this program completed.
PROGRAM TERMS
This program will expire without notice once sufficient parts have been gathered to complete the required research.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fusion | 2006-2008 | Hermosillo | June 28, 2005 through May 31, 2008 |
| Milan | |||
| Zephyr/MKZ | |||
| Edge | 2007-2008 | Oakville | October 5, 2006 through September 22, 2008 |
| MKX | |||
| Ranger | 2007-2008 | Twin Cities | March 27, 2006 through August 14, 2008 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
This program is a proactive effort to gather parts for investigation. Ford is voluntarily conducting this program to replace certain airbag inflators manufactured by Takata Corporation on vehicles always registered and always residing in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina. The replacement inflators being installed contain no enhancements and are identical to the inflators being removed. The purpose of this program is to obtain field parts for testing and evaluation.
SERVICE ACTION
Dealers are to replace the driver airbag inflator. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: All replaced driver airbag inflators and driver airbag modules must be returned for analysis.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 16, 2017. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Regional Core Recovery Center (RCRC) Airbag Inflator Return Process
Owner Notification
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement
OASIS ACTIVATION
OASIS will be activated on October 11, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 11, 2017. Owner names and addresses will be available by October 27, 2017.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17B23) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
ATTACHMENT II
Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time | |
|---|---|---|---|
| Replace Driver Airbag Inflator | Fusion, Milan, Zephyr/MKZ, Edge, MKX | 17B23B | 0.3 Hours |
| Ranger | 17B23C | 0.4 Hours | |
New! PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Vehicle | Description | Order Qty. | Claim Qty. |
| 8E5Z-54043B13-B | Fusion, Milan, Zephyr/MKZ, Edge, MKX | Driver Airbag Inflator Kit | 1 | 1 |
| 7L5Z-10044A74-A | Ranger |
The DOR/COR number for this program is 51098.
- Dealers have ordered all parts that were available for this program. Backorders for part numbers 8E5Z-54043B13-B and 7L5Z-10044A74-A will not be filled.
- Dealers with these parts in stock are to contact customers from their FSA VIN List and schedule service appointments to have this program completed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
NOTE: All replaced driver airbag inflators and driver airbag modules must be returned in the new part box. If the new part box is damaged or lost, contact Miguel Prigadaa at 210-250-5078 or SCTakataRestraints_International@xpo.com for a replacement box.
NOTE: RCRC will only pick-up parts that have a corresponding FCS-700 Tag.
- Part return instructions:
- Dealers must monitor their PEARS register. A FCS-700 tag will be generated for each driver airbag inflator. Parts will be picked up by the RCRCs.
- The RCRC will not pick up parts that are not properly packaged in the new part box.
- Refer to Attachment IV for specific part return instructions and documentation.
- Disregard prepaid FedEx shipping instructions that may be included in new part boxes.
IMPORTANT: If a FCS-700 Tag is not issued, or the PEARS register directs to “Scrap” a part replaced under this safety recall, please submit a General Request to the SSSC Web Contact Site stating that you were directed to scrap a part.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2006-2008 MODEL YEAR FUSION AND MILAN, 2006 ZEPHYR, 2007-2008 MKZ AND 2007-2008 EDGE, MKX AND RANGER VEHICLES
OVERVIEW
This program is a proactive effort to gather parts for investigation. Ford is voluntarily conducting this program to replace certain airbag inflators manufactured by Takata Corporation on vehicles always registered and always residing in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina. The replacement inflators being installed contain no enhancements and are identical to the inflators being removed. The purpose of this program is to obtain field parts for testing and evaluation. Dealers are to replace the driver airbag inflator. The replaced inflator will be placed into the packaging from the new part to be returned to Takata Corporation.
SERVICE PROCEDURE
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
- Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
- Set the airbag face down onto a surface that will not scratch or damage the airbag face.
WARNING: Do not allow any debris on or around airbag once the inflator is removed.
FIGURE 1
- NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.
Remove the airbag inflator and set aside for return shipping. See Figure 1.
- NOTE: The new airbag inflator must be installed in the same orientation as the original part.
Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1.
- Install four new airbag inflator nuts onto the driver airbag. See Figure 1.
- Tighten to 6.5 Nm (57 lb-in).
- Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B.
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.
- Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.
October 2017
Customer Satisfaction Program 17B23
Programa de satisfacción del cliente 17B23
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed to building high quality, safe and dependable products. To demonstrate that commitment, we have pre-selected your vehicle to replace the Takata driver airbag inflator free of charge for a limited time as part of an important safety research study. Ford understands that supporting this effort can be an inconvenience, but asks that you contribute to this important effort at your earliest convenience. Your participation will help ensure your safety and the safety of others who may be involved in a crash.
This is not a safety recall. We are collecting these parts to confirm their performance after being in service in your vehicle for many years.
| Why are you receiving this notice? | This program is a proactive research effort to gather certain airbag inflators manufactured by Takata for research. Ford Motor Company is voluntarily conducting this program to obtain field parts from certain geographic locations for testing and evaluation. This program will expire without notice once sufficient parts have been gathered to complete the required research. |
| What will Ford and your dealer do? | For the purposes of this research program, Ford Motor Company has authorized your dealer to remove the driver airbag inflator from your vehicle and replace it with a new airbag inflator free of charge. The new replacement inflators being installed contain no enhancements and are identical in design and construction to the inflators being removed. Because the replacement inflator is new, the principal difference between the two parts is that your present inflator has been in your vehicle for many years. |
| How long will it take? | The time needed to exchange your old inflator for a new one is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. You can minimize any inconvenience by contacting your dealer and making specific arrangements in advance. |
| What should you do? | Please call your dealer without delay and request a service date for Customer Satisfaction Program 17B23. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
October 2017
Customer Satisfaction Program 17B23
Programa de satisfacción del cliente 17B23
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed to building high quality, safe and dependable products. To demonstrate that commitment, we have pre-selected your vehicle to replace the Takata driver airbag inflator free of charge for a limited time as part of an important safety research study. The Lincoln Motor Company understands that supporting this effort can be an inconvenience, but asks that you contribute to this important effort at your earliest convenience. Your participation will help ensure your safety and the safety of others who may be involved in a crash.
This is not a safety recall. We are collecting these parts to confirm their performance after being in service in your vehicle for many years.
| Why are you receiving this notice? | This program is a proactive research effort to gather certain airbag inflators manufactured by Takata for research. The Lincoln Motor Company is voluntarily conducting this program to obtain field parts from certain geographic locations for testing and evaluation. This program will expire without notice once sufficient parts have been gathered to complete the required research. |
| What will Lincoln and your dealer do? | For the purposes of this research program, the Lincoln Motor Company has authorized your dealer to remove the driver airbag inflator from your vehicle and replace it with a new airbag inflator free of charge. The new replacement inflators being installed contain no enhancements and are identical in design and construction to the inflators being removed. Because the replacement inflator is new, the principal difference between the two parts is that your present inflator has been in your vehicle for many years. |
| What should you do? | Please call your dealer without delay and request a service date for Customer Satisfaction Program 17B23. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
NHTSA ID Number: 10140334
Manufacturer Communication Number: 17B23-S1
Summary
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and 2007-2008 Edge, MKX and Ranger Vehicles – Driver Airbag Inflator Replacement
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 17B23 – Supplement #1
MC-10140334-9999.pdf 683.609KB
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NHTSA ID Number: 10138535
Manufacturer Communication Number: 17B23-S1
Summary
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and 2007-2008 Edge, MKX and Ranger Vehicles – Driver Airbag Inflator Replacement
1 Associated Document
Manufacturer Communications
Customer Satisfaction Program 17B23 – Supplement #1
MC-10138535-9999.pdf 683.609KB
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- 2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
- 4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
- 9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
- Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
- 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
- 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API
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