Customer Satisfaction Program 17B23 – Driver Airbag Inflator Replacement – 2006-2008 Ford, Mercury & Lincoln

NHTSA ID Number: 10140334

Manufacturer Communication Number: 17B23-S1

Summary

Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and 2007-2008 Edge, MKX and Ranger Vehicles – Driver Airbag Inflator Replacement

15 Affected Products

Vehicles

January 8, 2018

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement

New! REASON FOR THIS SUPPLEMENT

• The purpose of this program is to gather parts from the field for evaluation. It is very important that parts obtained from this program be returned for this study.
• Dealers have ordered all parts that were available for this program. Backorders for part numbers 8E5Z-54043B13-B and 7L5Z-10044A74-A will not be filled.    
• Dealers with these parts in stock are to contact customers from their FSA VIN List and schedule service appointments to have this program completed.

PROGRAM TERMS

This program will expire without notice once sufficient parts have been gathered to complete the required research.

AFFECTED VEHICLES

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS PROGRAM

This program is a proactive effort to gather parts for investigation.  Ford is voluntarily conducting this program to replace certain airbag inflators manufactured by Takata Corporation on vehicles always registered and always residing in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina.  The replacement inflators being installed contain no enhancements and are identical to the inflators being removed.  The purpose of this program is to obtain field parts for testing and evaluation.

SERVICE ACTION

Dealers are to replace the driver airbag inflator.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: All replaced driver airbag inflators and driver airbag modules must be returned for analysis.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of October 16, 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Regional Core Recovery Center (RCRC) Airbag Inflator Return Process
Owner Notification

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

ATTACHMENT I

Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement

OASIS ACTIVATION

OASIS will be activated on October 11, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 11, 2017.  Owner names and addresses will be available by October 27, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS    

Refunds are not approved for this program.

RENTAL VEHICLES  

Rental vehicles are not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
  • DWE: refer to ACESII manual for claims preparation and submission information.
  • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (17B23) is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

ATTACHMENT II

Customer Satisfaction Program 17B23 – Supplement #1
Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and
2007-2008 Edge, MKX and Ranger Vehicles
Driver Airbag Inflator Replacement

LABOR ALLOWANCES

New! PARTS REQUIREMENTS / ORDERING INFORMATION

The DOR/COR number for this program is 51098.

• Dealers have ordered all parts that were available for this program. Backorders for part numbers 8E5Z-54043B13-B and 7L5Z-10044A74-A will not be filled.    
• Dealers with these parts in stock are to contact customers from their FSA VIN List and schedule service appointments to have this program completed.

DEALER PRICE  

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

NOTE: All replaced driver airbag inflators and driver airbag modules must be returned in the new part box.  If the new part box is damaged or lost, contact Miguel Prigadaa at 210-250-5078 or SCTakataRestraints_International@xpo.com for a replacement box.

NOTE: RCRC will only pick-up parts that have a corresponding FCS-700 Tag.

• Part return instructions:
  • Dealers must monitor their PEARS register. A FCS-700 tag will be generated for each driver airbag inflator.  Parts will be picked up by the RCRCs.
  • The RCRC will not pick up parts that are not properly packaged in the new part box.
  • Refer to Attachment IV for specific part return instructions and documentation.
  • Disregard prepaid FedEx shipping instructions that may be included in new part boxes.

IMPORTANT: If a FCS-700 Tag is not issued, or the PEARS register directs to “Scrap” a part replaced under this safety recall, please submit a General Request to the SSSC Web Contact Site stating that you were directed to scrap a part.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2006-2008 MODEL YEAR FUSION AND MILAN, 2006 ZEPHYR, 2007-2008 MKZ AND 2007-2008 EDGE, MKX AND RANGER VEHICLES

OVERVIEW

This program is a proactive effort to gather parts for investigation. Ford is voluntarily conducting this program to replace certain airbag inflators manufactured by Takata Corporation on vehicles always registered and always residing in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina. The replacement inflators being installed contain no enhancements and are identical to the inflators being removed. The purpose of this program is to obtain field parts for testing and evaluation. Dealers are to replace the driver airbag inflator. The replaced inflator will be placed into the packaging from the new part to be returned to Takata Corporation.

SERVICE PROCEDURE

WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury.

NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.

NOTE: The ignition must remain OFF until this service procedure is completed.

1. Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.

WARNING: Do not allow any debris on or around airbag once the inflator is removed.

FIGURE 1

4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip marker prior to removal.

Remove the airbag inflator and set aside for return shipping. See Figure 1.

5. NOTE: The new airbag inflator must be installed in the same orientation as the original part.

Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned with the cut-out on the inflator. See Figure 1.

6. Install four new airbag inflator nuts onto the driver airbag. See Figure 1.
   • Tighten to 6.5 Nm (57 lb-in).
7. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B.

NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.

8. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns.

October 2017

Customer Satisfaction Program 17B23
Programa de satisfacción del cliente 17B23

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN):  12345678901234567

At Ford Motor Company, we are committed to building high quality, safe and dependable products.  To demonstrate that commitment, we have pre-selected your vehicle to replace the Takata driver airbag inflator free of charge for a limited time as part of an important safety research study.  Ford understands that supporting this effort can be an inconvenience, but asks that you contribute to this important effort at your earliest convenience.  Your participation will help ensure your safety and the safety of others who may be involved in a crash.

This is not a safety recall.  We are collecting these parts to confirm their performance after being in service in your vehicle for many years.

Thank you for your attention to this important matter.

Ford Customer Service Division

October 2017

Customer Satisfaction Program 17B23
Programa de satisfacción del cliente 17B23

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN):  12345678901234567

At the Lincoln Motor Company, we are committed to building high quality, safe and dependable products.  To demonstrate that commitment, we have pre-selected your vehicle to replace the Takata driver airbag inflator free of charge for a limited time as part of an important safety research study. The Lincoln Motor Company understands that supporting this effort can be an inconvenience, but asks that you contribute to this important effort at your earliest convenience.  Your participation will help ensure your safety and the safety of others who may be involved in a crash.

This is not a safety recall. We are collecting these parts to confirm their performance after being in service in your vehicle for many years.

Thank you for your attention to this important matter.

The Lincoln Motor Company

NHTSA ID Number: 10140334

Manufacturer Communication Number: 17B23-S1

Summary

Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and 2007-2008 Edge, MKX and Ranger Vehicles – Driver Airbag Inflator Replacement

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 17B23 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10140334

MC-10140334-9999.pdf 683.609KB

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NHTSA ID Number: 10138535

Manufacturer Communication Number: 17B23-S1

Summary

Certain 2006-2008 Model Year Fusion and Milan, 2006 Zephyr, 2007-2008 MKZ and 2007-2008 Edge, MKX and Ranger Vehicles – Driver Airbag Inflator Replacement

1 Associated Document

Manufacturer Communications

Customer Satisfaction Program 17B23 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10138535

MC-10138535-9999.pdf 683.609KB

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• [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
• [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
• [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.

$119.95

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Bestseller No. 10

OBD2 Scanner TOPDON AD500 Oil/SAS/Throttle/TPMS/BMS/EPB Reset Engine/ABS/SRS/Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update

• [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
• [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
• [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
• [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
• [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.

$166.00

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Last update on 2024-07-01 / Affiliate links / Images from Amazon Product Advertising API

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