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February 12, 2018
Incorrect Brake Hoses may Chafe
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 18V104
Manufacturer Ford Motor Company
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 88
Summary
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Remedy
Ford will notify owners, and dealers will inspect the brake hoses, replacing any that are incorrect, free of charge. The recall is expected to begin March 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
February 13, 2018
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S04
Certain 2018 Model Year Escape and MKC Vehicles
Front Brake Flexible Hose Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Escape | 2018 | Louisville | October 29, 2017 through October 30, 2017 |
| MKC | October 29, 2017 through October 29, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, one or both of the front brake flexible hoses may be incorrect for the vehicle, potentially causing the brake flexible hose(s) to contact adjacent components during normal usage. This may cause premature wear to the brake flexible hose(s), and can potentially lead to a brake fluid leak. A leaking brake flexible hose can cause the brake fluid warning light to illuminate, and may result in increased pedal travel and extended stopping distance while braking, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect both front brake flexible hoses, and replace one or both if they are incorrect for the vehicle. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of March 5, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 18S04
Certain 2018 Model Year Escape and MKC Vehicles
Front Brake Flexible Hose Inspection
OASIS ACTIVATION
OASIS will be activated on February 13, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 13, 2018. Owner names and addresses will be available by March 20, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner, from their dealership. For details, reference EFC06121 2018 Lincoln Pickup & Delivery Updates.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
- Fuel fill
- Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC06196, Lincoln Loyalty Program Announcement for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 18S04 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
- For Lincoln Client Special Handling, reference EFC06196, Lincoln Loyalty Program
Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 18S04
Certain 2018 Model Year Escape and MKC Vehicles
Front Brake Flexible Hose Inspection
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Inspect both front brake flexible hoses – pass (no repair needed) | 18S04A | 0.3 Hours |
| Inspect both front brake flexible hoses – replace one side | 18S04B | 0.7 Hours |
| Inspect both front brake flexible hoses – replace both sides | 18S04C | 0.9 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Part Number | Order Quantity | Claim Quantity |
| Front brake flexible hose (left or right side) | EJ7Z-2078-A | As Required
(if inspection does not pass) |
|
| DOT 4 brake fluid (4 per sell pack, up to 1 required) | PM-20  |
||
Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2018 MODEL YEAR ESCAPE AND MKC VEHICLES – FRONT BRAKE FLEXIBLE HOSE INSPECTION
OVERVIEW
In some of the affected vehicles, one or both of the front brake flexible hoses may be incorrect for the vehicle, potentially causing the brake flexible hose(s) to contact adjacent components during normal usage. This may cause premature wear to the brake flexible hose(s), and can potentially lead to a brake fluid leak. A leaking brake flexible hose can cause the brake fluid warning light to illuminate, and may result in increased pedal travel and extended stopping distance while braking, increasing the risk of a crash. Dealers are to inspect both front brake flexible hoses, and replace one or both if they are incorrect for the vehicle.
SERVICE PROCEDURE
Recommended Tool List:
| General Tools | |
|---|---|
| Wrenches – 10mm, 11mm, 13mm, 15mm | 1/4″ Drive Impact |
| Crowsfoot – 11mm, 13mm | 1/4″ Ratchet |
| 1/4″ Torque Wrench | Vise Grips |
| 1/4″ to 3/8″ Adapter | Ball Peen Hammer |
| Medium Length Flat Head Screwdriver | |
NOTE: Hoisting and tire removal is not required for the brake hose visual inspection.
- With the vehicle on the ground and the steering wheel turned to the full lock position for RH and LH positions visually inspect the RH and LH front flexible brake hoses.
- If the flexible brake hoses have rubber dampeners that are not equal in size, they will not require replacement. See Figure 1.
- If one or both front brake flexible hoses have rubber dampeners that are equal in size, replace the affected hoses and then bleed the brake system. See Figure 2. Please follow the Workshop Manual (WSM) Procedures in Section 206-03.
FIGURE 1
FIGURE 2
March 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 18S04 / NHTSA Recall 18V-104
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible an incorrect front brake hose was installed during vehicle assembly. An incorrect brake hose may result in premature wear, potentially leading to a brake fluid leak. The brake system warning lamp may illuminate. |
| What is the risk? | A leaking brake hose may result in extended stopping distance and increased pedal travel while braking, increasing the risk of a crash. |
| What will Ford and your dealer do? | Ford Motor Company has authorized your dealer to inspect the front brake hoses and replace if necessary, free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 18S04. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18S04. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
March 2018
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 18S04 / NHTSA Recall 18V-104
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible an incorrect front brake hose was installed during vehicle assembly. An incorrect brake hose may result in premature wear, potentially leading to a brake fluid leak. The brake system warning lamp may illuminate. |
| What is the risk? | A leaking brake hose may result in extended stopping distance and increased pedal travel while braking, increasing the risk of a crash. |
| What will Lincoln and your dealer do? | The Lincoln Motor Company has authorized your dealer to inspect the front brake hoses and replace if necessary, free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. |
| What should you do? | Please call your dealer without delay to schedule a service appointment for Recall 18S04. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln owners of 2017 Model Year or later vehicles affected by this recall have the option of requesting complimentary Pickup & Delivery service with a Lincoln vehicle for use during service. Please request Lincoln Pickup & Delivery through your dealership if you would like to take advantage of this option.
If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for arranging to have the work completed. The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 18S04. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
Marzo de 2018
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 18S04/Campaña de la NHTSA 18V-104
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
Ford Motor ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que la manguera del freno delantero no se haya instalado en su vehículo correctamente durante el ensamble. Una manguera de freno dañada puede ocasionar desgaste prematuro y generar una fuga de líquido de frenos. Es probable que se ilumine la luz de advertencia del sistema de frenos. |
| ¿Qué riesgo existe? | Una manguera de frenos con fugas puede extender la distancia de frenado y el recorrido del pedal mientras frena, lo cual aumenta el riesgo de choque. |
| ¿Qué medidas adoptarán Ford y su distribuidor? | Ford Motor Company ha autorizado a su distribuidor a inspeccionar las mangueras de frenos y, si fuera necesario, a reemplazarlas sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. |
| ¿Qué debe hacer? | Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 18S04. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de efectuar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos ayudarlo en algo más? | Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm (hora del Este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm (hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar www.safercar.gov. Mencione la Campaña de seguridad 18S04 de la NHTSA. |
| Para asistencia en español | Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español. |
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente de Ford
Marzo de 2018
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 18S04/Campaña de la NHTSA 18V-104
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad del vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
| ¿Cuál es el problema? | Es posible que la manguera del freno delantero no se haya instalado en su vehículo correctamente durante el ensamble. Una manguera de freno dañada puede ocasionar desgaste prematuro y generar una fuga de líquido de frenos. Es probable que se ilumine la luz de advertencia del sistema de frenos. |
| ¿Qué riesgo existe? | Una manguera de frenos con fugas puede extender la distancia de frenado y el recorrido del pedal mientras frena, lo cual aumenta el riesgo de choque. |
| ¿Qué harán Lincoln y su distribuidor? | The Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar las mangueras de frenos y, si fuera necesario, a reemplazarlas sin costo alguno (piezas y mano de obra). |
| ¿Cuánto tiempo tomará? | El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se realizará una inspección del vehículo para determinar si se deben solicitar piezas. |
| ¿Qué debe hacer? | Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 18S04. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta.
Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. The Lincoln Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. |
| ¿Qué pasa si usted ya no es el propietario del vehículo? | Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. |
| ¿Podemos ayudarlo en algo más? | Si tiene problemas para reparar de inmediato su vehículo y sin costo, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderán. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm(hora del Este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes están disponibles de lunes a viernes: 8:00 am a 8:00 pm (hora del Este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar www.safercar.gov. Mencione la Campaña de seguridad 18S04 de la NHTSA. |
| Para asistencia en español | Visite nuestro sitio web para ver este anuncio en español en la siguiente dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para español. |
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | ESCAPE | 2018 |
| LINCOLN | MKC | 2018 |
8 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-18V104-5205.pdf 111.156KB
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Defect Notice 573 Report
RCLRPT-18V104-8884.pdf 216.764KB
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Recall Acknowledgement
RCAK-18V104-6470.pdf 278.778KB
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Miscellaneous Document – FORD MOTOR COMPANY ISSUES SAFETY RECALL IN NORTH AMERICA FOR SELECT 2018 FORD ESCAPE AND LINCOLN MKC VEHICLES FOR INCORRECT FRONT BRAKE JOUNCE HOSES
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Manufacturer Notices(to Dealers,etc)- NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 18S04 Certain 2018 Model Year Escape and MKC Vehicles Front Brake Flexible Hose Inspection
RCMN-18V104-1211.pdf 431.537KB
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Recall Quarterly Report #2, 2018-2
RCLQRT-18V104-3487.PDF 214.603KB
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Recall Quarterly Report #1, 2018-1
RCLQRT-18V104-9944.PDF 214.497KB
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Recall Quarterly Report #3, 2018-3
RCLQRT-18V104-7363.PDF 211.301KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V104&docType=RCL
- Provides an extra margin of safety in extreme braking conditions
- Mix of polyglycol ethers ensures hot brake-system operation will not create dangerous vapor
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy pedal
- Both wet and dry boiling points exceed the minimum government standards
- High quality blend of polyethylene glycol ethers and additives
- Compatible with all brake system rubber components and other brake fluids
- Prevents seal hardening or softening
- Protects against rust and corrosion
- Provides excellent lubricity
- High compatibility. Use with or direct replacement for DOT 3, DOT 4, and DOT 5. 1
- Extended Service Interval (ESI): Lasts 100% longer than DOT 3, 50% longer than DOT 4, and 10% longer than DOT 5. 1
- Exceeds all DOT 3, DOT 4, and DOT 5. 1 standards
- Wet boiling point ~ 365 DegreeF/Viscosity at -40 DegreeC ~ 685mm2/s
- Standard brake fluid has a recommended change interval of 2 years. The recommended change interval for Bosch ESI6 is 3 years.
- Premium DOT 3 Brake Fluid has a minimum boiling point of 450°F
- Meets and exceeds DOT 3 and all other Federal and SAE specifications and standards for motor vehicle brake fluids
- Mixes with all DOT 3 approved brake fluids
- Designed for use in disc, drum and ABS brake systems
- Synthetic quality brake fluid
- Contains special ingredients to guard against vapor lock and moisture absorption
- Exceeds requirements for both DOT 3 and DOT 4 brake fluids
- Specially formulated for DOT 4 brake fluid applications
- Designed for use in disc, drum and ABS brake systems
- Premium brake and hydraulic clutch fluid that protects internal components from corrosion under normal use
- High boiling point to minimize brake fluid boiling and vapor lock
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- Excellent low temperature capability and stability when used where lower cold viscosities are required
- The 336⁰F wet boil point and 521⁰F dry boil point exceeds common characteristics for DOT 4 brake fluids
- Provides corrosion protection in brake components
- Matches needs of all DOT 4 manufacturer recommendations
- Compatible with all DOT 3 and DOT 4 applications
- 2 Pack
- Dry boiling point 594 degrees F
- Motul 600 brake fluid is 100 percent synthetic and has an extremely high boiling poin
- Helping to prevent vapor lock and brake fade during hard use
- This brake fluid exceeds both DOT 3 and DOT 4 specifications
- Minimal decrease of boiling point due to excellent water locking properties
- Non-foaming when filling and bleeding the brake system
- Excellent corrosion protection due to selected additives
- High safety tolerance against steam bubbles
- Makes brake fluid changing intervals of up to 3 years possible
Last update on 2024-04-05 / Affiliate links / Images from Amazon Product Advertising API
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