Remedy parts are currently unavailable.
Interim notices informing owners of the safety risk were mailed on April 6, 2017.
Owners will receive a second notice when remedy parts become available.
Owners may contact Ford customer service at 1-866-436-7332.
Ford recall number 17S08.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
March 28, 2017
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 17S08
Certain 2017 Model Year F-450/F-550 4X4 Vehicles with 205” Wheel Base and 4.88 Axle Ratio
Three-Piece Driveshaft Conversion
|Vehicle||Model Year||Assembly Plant||Build Dates|
|F-450 / F-550||2017||Kentucky Truck||June 6, 2016 through February 21, 2017|
|Ohio||February 16, 2016 through February 21, 2017|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, driveline vibration may occur when driving above 75 mph. The vibration may or may not be perceptible to the driver. Continued operation of the vehicle above 75 mph may fracture the transmission and/or driveline components. This could result in a loss of motive power without warning while driving, or unintended vehicle movement in park without the parking brake applied, increasing the risk of injury or crash.
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers the week of April 25, 2017 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
Owners of record will be notified of this safety recall via first-class mail the week of April 3, 2017. This letter will also advise owners to limit vehicle speed to 75 mph to reduce the possibility of driveline component failure. Owners will be notified again after parts ordering information and repair instructions have been provided to dealers. This is expected to occur in May 2017.
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Michael A. Berardi
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Safety Recall Notice 17S08 / NHTSA Recall 17V-212
Aviso de Revisión de Seguridad 17S08
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
|What is the issue?||Continued operation of your vehicle above 75 miles per hour may fracture the transmission and/or driveline components because of a vibration condition, which may not be perceptible to the driver. This could result in a loss of motive power without warning while driving, or unintended vehicle movement in park without the parking brake applied, increasing the risk of injury or crash.|
|What will Ford and your dealer do?||Ford Motor Company is working closely with its suppliers to produce parts for this repair. Repair parts for this recall are expected to become available in May 2017. When repair parts are available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer. The service will be completed on your vehicle free of charge (parts and labor).|
|What should you do? |
|Until your vehicle is repaired, you should not drive above 75 miles per hour to reduce the possibility of driveline component failure. |
Please wait to contact your dealer unless you are currently experiencing a concern with your vehicle.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention to this important matter.
Ford Customer Service Division