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NHTSA Campaign Number: 17V123
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 27,531
Frontal Air Bag may not Deploy Properly/FMVSS 208
During deployment, if the air bag does not fully inflate or the cushion detaches, there is an increased risk of injury in the event of a crash.
Summary
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles.
In the event of a crash, the driver’s frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module.
As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Ford will notify owners, and dealers will replace the driver frontal air bag module, free of charge. Remedy parts are not currently available.
Owners will be notified of the safety recall in March 2017.
Owners will receive a second notice when remedy parts are available, currently expected to be in August 2017.
Owners may contact Ford customer service at 1-866-436-7332.
Ford’s number for this recall is 17C02.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
May 25, 2017
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C02 – Supplement #1
Certain 2017 Model Year Continental and 2016-2017 Model Year Edge and MKX Vehicles
Driver Airbag Module Replacement
New! REASON FOR THIS SUPPLEMENT
Affected Vehicles updated
- Affected Vehicles updated to include an additional 17 vehicles with the build date range extended through March 13, 2017 for the Lincoln MKX. Parts ordering information updated
- Parts for the Lincoln Continental are now available through open ordering. Parts for all other affected vehicles are expected to be available through open ordering by June 30, 2017.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Continental | 2017 | Flat Rock | January 13, 2016 through January 18, 2017 |
| Edge | 2016-2017 | Oakville | October 8, 2015 through February 15, 2017 |
| MKX | 2016-2017 | Oakville | November 11, 2014 through March 13, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection. In the event of a driver airbag deployment, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the driver airbag module. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed week of March 13, 2017, informing owners that parts were not available to repair their vehicles. Owner letters are expected to be mailed the week of July 3, 2017, informing owners that parts are available. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SEED STOCK PLAN
Beginning the week of April 3, 2017, some dealers will receive an initial seed stock of certain driver airbag modules. The volume of parts will vary by part number and will be based on the assigned vehicles in FSA VIN Lists. Dealers will receive additional part distributions in weekly intervals based on part availability. Certain parts will be available through restricted ordering with the SSSC. Please see Attachment II for details.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
ATTACHMENT I
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C02 – Supplement #1
Certain 2017 Model Year Continental and 2016-2017 Model Year Edge and MKX Vehicles
Driver Airbag Module Replacement
OASIS ACTIVATION
OASIS was activated on March 1, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on March 1, 2017. Owner names and addresses will be available after phase mailing is complete.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
A new law prohibits a Rental Company from selling, renting or leasing vehicles subject to a safety or compliance recall. This could impact dealer-operated rental fleets of 35 vehicles or more, including FRAC, LRAC, and DDR vehicles. Please see EFC04833 for details and consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner, from their dealership. For this FSA, Lincoln dealers may also offer and claim this service for affected 2016 Lincoln vehicles. For details, reference EFC05539 titled 17C02 Lincoln Dealer & Client Support Tools.
LINCOLN CLIENT SPECIAL HANDLING
On a case by case basis, your existing Lincoln Loyalty funds are available for your use to assist in managing client expectations, such as client “surprise and delights”, covering “out of bounds” pickup & delivery, providing clients with a full tank of fuel, etc. Please see EFC05539 titled 17C02 Lincoln Dealer & Client Support Tools for additional details.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17C02 is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.
ATTACHMENT II
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C02 – Supplement #1
Certain 2017 Model Year Continental and 2016-2017 Model Year Edge and MKX Vehicles
Driver Airbag Module Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace Driver Airbag Module | 17C02B | 0.3 Hour |
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts for Lincoln Continental are now available through open ordering. It is anticipated that open ordering for all other parts will be available by June 30, 2017. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering begins.
Please obtain the VIN-specific part number from the Ford Parts Catalog to ensure the correct color driver airbag module is obtained.
To place an order for the part numbers listed below, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
| Part Number | Vehicle Line | Interior Trim Color | Order Quantity | Claim Quantity |
| HA1Z-58043B13-JB | MKX | Hazelnut | 1 | 1 |
| HA1Z-58043B13-JE | MKX | Muse | 1 | 1 |
| HA1Z-58043B13-JD | MKX | Indulgence | 1 | 1 |
Some dealers will receive a seed stock of some of the part numbers listed below, based on assigned vehicles in FSA VIN Lists and stock availability.
| Part Number | Vehicle Line | Interior Trim Color | Order Quantity | Claim Quantity |
| GT4Z-58043B13-JA | Edge | All | 1 | 1 |
| HA1Z-58043B13-JA | MKX | Cappuccino | 1 | 1 |
| HA1Z-58043B13-JC | MKX | Terra/Ebony, Triple Crown,
Ebony/Cashmere, Ebony Interior | 1 | 1 |
The part numbers below are now available through open ordering.
| Part Number | Vehicle Line | Interior Trim Color | Order Quantity | Claim Quantity |
| GD9Z-78043B13-BK | Continental | Rhapsody In Blue | 1 | 1 |
| GD9Z-78043B13-BM | Continental | Destination | 1 | 1 |
| GD9Z-78043B13-BJ | Continental | Cappuccino | 1 | 1 |
| GD9Z-78043B13-BL | Continental | Terra/Ebony, Jade Gray, Thoroughbred, Ebony | 1 | 1 |
The DOR/COR number for this program is 51074.
Dealers can view their parts distribution status (seed stock parts only) on the PTS website under the white SSSC tab. Select the Part Seed Stock Status menu for details. Dealers will receive additional part distributions on a regular basis and no additional action is required from the dealer.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2017 MODEL YEAR CONTINENTAL AND 2016-2017 MODEL YEAR EDGE AND MKX VEHICLES — DRIVER AIRBAG MODULE REPLACEMENT OVERVIEW
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection. In the event of a driver airbag deployment, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash. Dealers are to replace the driver airbag module.
SERVICE PROCEDURE
- Replace the driver airbag module. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
March 2017
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 17C02 / NHTSA Recall 17V123
Aviso de Revisión de Cumplimiento 17C02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | In the event of a driver airbag deployment on your vehicle, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash. |
| What will Ford and your dealer do? | Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available for Compliance Recall 17C02, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available to begin repairing vehicles in late second quarter, 2017. |
| What should you do? | When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention to this important matter.
Ford Customer Service Division
March 2017
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 17C02 / NHTSA Recall 17V123
Aviso de Revisión de Cumplimiento 17C02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | In the event of a driver airbag deployment on your vehicle, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash. |
| What will Lincoln and your dealer do? | The Lincoln Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available for Compliance Recall 17C02, The Lincoln Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available to begin repairing vehicles in late second quarter, 2017. |
| What should you do? | When parts are available, The Lincoln Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. |
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention to this important matter.
The Lincoln Motor Company
April 2017
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 17C02 / NHTSA Recall 17V123
Aviso de Revisión de Cumplimiento 17C02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | In the event of a driver airbag deployment in your vehicle, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash. |
| What will Ford and your dealer do? | Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the driver airbag module free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 17C02. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V123. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
Ford Customer Service Division
April 2017
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Compliance Recall Notice 17C02 / NHTSA Recall 17V123
Aviso de Revisión de Cumplimiento 17C02
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208, Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | In the event of a driver airbag deployment in your vehicle, the driver airbag cushion may not completely fill, or the cushion may detach from the airbag module, increasing risk of an injury to the driver in a crash. |
| What will Lincoln and your dealer do? | Parts are now available to repair your vehicle. The Lincoln Motor Company has authorized your dealer to replace the driver airbag module free of charge (parts and labor). |
| How long will it take? | The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. |
| What should you do? | Please call your dealer without delay and request a service date for Recall 17C02. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.
Lincoln If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.lincoln.com/vehicle-health for more information. |
| What if you no longer own this vehicle? | If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. |
| Can we assist you further? | If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 17V123. |
| Para asistencia en Español | Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. |
Thank you for your attention to this important matter.
The Lincoln Motor Company
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I just bought a Ford Edge Sport 2 weeks ago and I also cannot have my car yet. I haven’t been waiting long so am still a little patient with the situation. My dealer call the parts rep and was not given an estimated time to receive the part, but they had received ONE a three weeks ago. Another dealer that had a 2016 Edge Sport I was looking, before I bought the one I did called me a couple weeks ago and said they got the part in for that car, but only one came (price on the car wasn’t right). Looks like they are trickling in. Hopefully they start rolling in soon. It isn’t like it is a million parts, so hopefully it isn’t too long now.
Good Morning.
I just purchased a 2017 MKX on March 31, and have yet to receive the car from my dealer, Sarat Ford Lincoln. Vin no. 2LMPJ8LR3HBL14384
This is do to Lincoln recall 17C02.
My call to Lincoln yesterday, Eddy, said the replacement part is readily to all dealerships, and that my dealer should have it. THEY DO NOT.
I am looking for part no. HA1Z-58043B13-JB. PLEASE ADVISE when my dealer will have the part installed.
I’m sure the parts will take a little time to ship, Hopefully your Dealer will have the Airbag changed soon.