05S28 – Speed Control System Modification – 1992-2004 Ford Lincoln Mercury

NHTSA Campaign Number: 05V017
Manufacturer FORD MOTOR COMPANY
Components VEHICLE SPEED CONTROL
Potential Number of Units Affected 738,490

 

SPEED CONTROL DEACTIVATION SWITCH FIRES

THIS CONDITION COULD LEAD TO A FIRE. FIRES HAVE OCCURRED WHILE THE VEHICLES WERE PARKED WITH THE IGNITION ‘OFF.’

 

Summary

ON CERTAIN SPORT UTILITY VEHICLES AND PICKUP TRUCKS, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT, SMOKE, OR BURN.

 

Remedy

AS AN INTERIM REPAIR, OWNERS WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED.

AS SOON AS REPLACEMENT PARTS ARE AVAILABLE (EARLY APRIL 2005), OWNERS WILL BE INSTRUCTED TO RETURN TO THE DEALERS FOR INSTALLATION OF A NEW SWITCH FREE OF CHARGE.

OWNERS MAY CONTACT FORD AT 1-800-392-3673.

(NOTE: ALSO SEE RECALLS 05V388 AND 06V286)

 

Notes

FORD RECALL NO. 05S28. CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

 

Check if your Vehicle has a Recall

 

NHTSA Campaign Number: 05V388
Manufacturer FORD MOTOR COMPANY
Components VEHICLE SPEED CONTROL
Potential Number of Units Affected 4,500,000

 

SPEED CONTROL DEACTIVATION SWITCH

A FIRE AT THE SWITCH COULD OCCUR.

 

Summary

ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT, SMOKE, OR BURN.

 

Remedy

BY LETTER DATED SEPTEMBER 12, 2005, OWNERS WERE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED.

OWNERS WHO HAVE HAD THEIR SPEED CONTROL DEACTIVATED ARE BEING NOTIFIED THAT PARTS WILL BE AVAILABLE AND ADVISED TO MAKE AN APPOINTMENT TO RECONNECT THE SPEED CONTROL BEGINNING IN FEBRUARY 2006.

OWNERS WHO DID NOT HAVE THEIR SPEED CONTROL DEACTIVATED ARE BEING NOTIFIED TO HAVE THEIR SYSTEM REMEDIED BEGINNING IN FEBRUARY 2006.

OWNERS ARE URGED TO AVAIL THEMSELVES OF THE FREE DISCONNECT SERVICE AS SOON AS POSSIBLE BECAUSE OF THE SIGNIFICANT RISK OF FIRE.

OWNERS MAY CONTACT FORD AT 1-800-392-3673.

(NOTE: ALSO SEE RECALLS 05V017 AND 06V286)

 

Notes

FORD RECALL NO. 05S28. CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

 

Check if your Vehicle has a Recall

 

NHTSA Campaign Number: 06V286
Manufacturer FORD MOTOR COMPANY
Components VEHICLE SPEED CONTROL
Potential Number of Units Affected 1,200,000

 

SPEED CONTROL DEACTIVATION SWITCH/SUPPLEMENT

OVERHEATING COULD RESULT IN SMOKE OR BURN AND AN UNDERHOOD FIRE.

 

Summary

ON CERTAIN TRUCKS EQUIPPED WITH SPEED CONTROL, GASOLINE OR NATURAL GAS ENGINES, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT.

 

Remedy

DEALERS WILL INSTALL A FUSED WIRING HARNESS INTO THE SPEED CONTROL SYSTEM FREE OF CHARGE.

THE RECALL BEGAN ON AUGUST 7, 2006. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

(NOTE: ALSO SEE RECALLS 05V017 AND 05V388)

 

Notes

FORD RECALL NO. 05S28. CUSTOMERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV.

 

Check if your Vehicle has a Recall

 

May 26, 2016

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Safety Recall 05S28 – Supplement #16
Certain 1992-2004 Multiple Vehicle Lines
Speed Control System Modification

 

New! REASON FOR THIS SUPPLEMENT

Advise dealers that the allowance for claiming Motorcraft XG-15-A Electrical Grease II has been increased.  

AFFECTED VEHICLES

Year	Model	Notes
1992-1998	Crown Victoria / Grand Marquis	1992 MY built after February 4, 1992 1998 MY w/o Traction Assist built from Job #1 through October 31, 1997
1992-1998	Town Car	1992 MY built after November 4, 1991 1998 MY w/o Traction Assist built from Job #1 through October 31, 1997
1993-1998	Mark VIII
1993-1995	Taurus SHO A/T
1994	Capri
1998-2002	Ranger	Non-FX4 vehicles built prior to May 2, 2002
1998-2001	Explorer/Mountaineer
2001-2002	Explorer Sport & Sport Trac
1995-2002	F-53 Motorhome
1993-1996	Bronco
2003-2004	F-150 Lightning
1993-2003	F-Series Under 8500 GVW	Built prior to October 31, 2002
1993-2003	F-Series Over 8500 GVW (All plants except Cuautitlan)	Built prior to November 4, 2002
1994-2003	F-Series Over 8500 GVW (Cuautitlan built only)	Built prior to January 7, 2003
1997-2002	Expedition
1998-2002	Navigator
2002-2003	Blackwood
1992-2003	E-150/250/350	Built prior to January 1, 2003
1996-2003	E-450	Built prior to January 1, 2003
2002-2003	E-550
2000-2003	Excursion	Built prior to November 4, 2002

 

AFFECTED VEHICLES, Continued

Note:  Diesel engine equipped vehicles are not affected.

Affected vehicles are identified in OASIS.  In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com.

 

REASON FOR THIS RECALL

The underhood Speed Control Deactivation Switch (SCDS) may overheat, smoke, or burn, which could result in an underhood fire.  The potential for a fire exists regardless of whether speed control is being used or the engine is running.

 

SERVICE ACTION

At no charge to the vehicle owner, dealers are to inspect the Speed Control Deactivation Switch (SCDS) harness connector for the presence of brake fluid contamination on all affected vehicles.  After the inspection, dealers are to perform the repairs as specified in the “Vehicle Parts Application & Labor Operation Chart” in Attachment II.

 

OWNER NOTIFICATION MAILING SCHEDULE

CAR VEHICLES:  Part availability letters were mailed to all car vehicle owners in the February through March, 2008 timeframe.  The letters informed owners that service parts to perform permanent repairs on their vehicles were available, and encouraged them to contact their dealer to have the permanent repair performed at their earliest convenience.

TRUCK VEHICLES:  Part availability letters will be mailed to all truck vehicle owners beginning in mid-April, 2008.  The letters will inform owners that service parts to perform permanent repairs on their vehicles are available, and encourage them to contact their dealer to have the permanent repair performed at their earliest convenience.  The letters will be mailed in phases through the end of May, 2008.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $6,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances, Parts Ordering Information, & Obsolete FJH Usage
Attachment III: Technical Information
Attachment IV: FJH Parts Application Chart
Attachment V: Dealer Q & A
Owner Communications

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

Sincerely,

 

Michael A. Berardi

 

ATTACHMENT I

Safety Recall 05S28 – Supplement #16
Certain 1992-2004 Multiple Vehicle Lines
Speed Control System Modification

 

OASIS ACTIVATED?

Yes, OASIS was activated August, 2007.

NOTE:  This recall pertains to certain vehicles that have a factory installed speed control only.  Ford offers a Genuine Accessory Speed Control kit that utilizes a production steering wheel identical to the factory-installed system.  The Ford accessory kit does not use a master cylinder mounted deactivation switch and, as a result, vehicles with this kit are not included in this recall.  If a customer inquires about Safety Recall 05S28, and the VIN of their vehicle is not listed in OASIS under 05S28, the vehicle is not involved in the program.

 

FSA VIN LIST ACTIVATED?

Yes.  FSA VIN list is available through https://web.fsavinlists.dealerconnection.com.

NOTE:  Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.  Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall action.

 

STOCK VEHICLES

Correct all affected units in your vehicle inventory before delivery.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

 

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage.  Requests for approval after completion of the repair will not be granted.  Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed within a reasonable period of time after receiving notification.

 

ADDITIONAL LABOR TIME

If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor.  Requests for approval after completion of the repair will not be granted.

 

OWNER REFUNDS

• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC).  The CRC will direct owners to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. If a repair is performed on the same visit, the repair and refunds should be submitted on separate repair lines.
• This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this recall.
• Refund Claiming Information (Submit on separate repair line.)
  • Program Code:  05S28                   –  Misc. Expense:  ADMIN
  • Misc. Expense:  REFUND             –  Misc. Expense:  0.2 Hrs.

 

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

New! CLAIMS PREPARATION AND SUBMISSION

• It is no longer necessary for dealers to manually enter labor operation times for vehicles built prior to the 1997 model year.
• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
  • DWE: refer to ACESII manual for claims preparation and submission information.
  • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (05S28) is the sub code.
• Refund or related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from Special Service Support Center.
• “MT” labor should be submitted on a separate repair line with the related damage flag checked. “MT” labor requires prior approval from the Special Service Support Center.
• Claiming Information for Electrical Grease II (Submit on same repair line as repair.)
  • Program Code: 05S28 
  • Expense: OTHER
  • Expense: $13.50

NOTE:  Electrical Grease II can only be claimed when Labor Operation 05S28XE, 05S28XX, or 05S28XB is claimed.  (Do not claim as “Normal Shop Supplies”.)

 

ATTACHMENT II

Safety Recall 05S28 – Supplement #16
Certain 1992-2004 Multiple Vehicle Lines
Speed Control System Modification

 

LABOR ALLOWANCES

Vehicle Parts Application & Labor Operation Chart

	Repair Parts and Labor Operations
	Dry Repair (Non-Leaking SCDS)		Wet Repair (Leaking SCDS)
	Repair Part	Labor Op.	Repair Part	Labor Op.
All Truck Vehicle Lines Except: 1992-1993 E-150/250/350 (Note: Gasoline engines only)	Install UFJH 8W7Z-14A411-C	05S28XD 0.2	Install SCDS 1L1Z-9F924-AA	05S28XE 0.4
All Car Vehicle Lines Except: 1993-1998 Mark VIII 1994 Capri			Install SCDS XW7Z-9F924-BA

 

 

Exceptions to Applications Specified Above

	Dry Repair (Non-Leaking SCDS)		Wet Repair (Leaking SCDS)
	Repair Part	Labor Op.	Repair Part	Labor Op.
1992-1993 E-150/250/350 (Gasoline engines only)	Install UFJH 8W7Z-14A411-C	05S28XF 0.3	Install SCDS 1L1Z-9F924-AA	05S28XE 0.4
1993 Mark VIII	Install SCDS XW7Z-9F924-BA	05S28XS 0.6	Install SCDS XW7Z-9F924-BA	05S28XB 0.9
1994-1995 Mark VIII	Install UFJH 8W7Z-14A411-C	05S28XF 0.3	Install SCDS XW7Z-9F924-BA	05S28XX 0.6
1996-1998 Mark VIII	Install UFJH 8W7Z-14A411-C	05S28XF 0.3	Install SCDS 1L1Z-9F924-AA	05S28XX 0.6
1994 Capri	Install UFJH 8W7Z-14A411-C	05S28XD 0.2	Install SCDS XW7Z-9F924-A	05S28XE 0.4

 

NOTE: For approved usage of remaining inventory of Fused Jumper Harness part numbers  4W1Z-14A411-BC and 8W7Z-14A411-BB, refer to Attachment IV.  

To preserve the inventory of the Universal Fused Jumper Harnesses, dealers are encouraged to install these Fused Jumper Harnesses on the approved vehicle applications specified in Attachment IV until supplies are exhausted.

 

Description of Labor Operations

Dry Repair (Non-Leaking SCDS)	Labor Operation	Labor Time
Inspect SCDS harness connector for presence of brake fluid and install Fused Jumper Harness.	05S28XD	0.2 Hours
Lift vehicle, inspect SCDS harness connector for presence of brake fluid, and install Fused Jumper Harness.	05S28XF	0.3 Hours
Lift vehicle, remove steering wheel intermediate shaft, inspect SCDS harness connector for presence of brake fluid, and install new SCDS.	05S28XS	0.6 Hours
Wet Repair (Leaking SCDS)
Lift vehicle, if necessary, inspect SCDS harness connector for presence of brake fluid, inspect and apply electrical grease to the SCDS and servo electrical connectors, and replace SCDS.	05S28XE	0.4 Hours
Lift vehicle and reposition right front fender splash shield.  Inspect SCDS harness connector for presence of brake fluid, inspect and apply electrical grease to the SCDS and servo electrical connectors, and replace SCDS.	05S28XX	0.6 Hours
Lift vehicle, remove steering wheel intermediate shaft.  Inspect SCDS harness connector for presence of brake fluid, inspect and apply electrical grease to the SCDS and servo electrical connectors, and replace SCDS.	05S28XB	0.9 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION 

FUSE JUMPER HARNESSES

Part Number	Description	Quantity
8W7Z-14A411-C Shipped in packages of 10.  One package services 10 vehicles.	Universal Fused Jumper Harness (UFJH):  Universal polarity and electrical connectors Approved for use on all affected vehicle populations (except 1993 Mark VIII) The UFJH will be seed-stocked – refer to the seedstock chart in Attachment II.	1 part per repair
8W7Z-14A411-BB Shipped in packages of 10.  One package services 10 vehicles. This FJH is available for order without restriction until the current inventory is exhausted. In the future, this part will be superseded by part number 8W7Z-14A411-C (UFJH).	Fuse Jumper Harness (FJH):   Polarity and electrical connectors are specific to certain vehicle applications See Attachment IV for approved vehicle part applications Dealers are encouraged to install this FJH on approved vehicle applications until the supply is exhausted to preserve the available inventory of the UFJH.	1 part per repair
4W1Z-14A411-BC Shipped in packages of 10.  One package services 10 vehicles. This FJH is no longer available for ordering. In the future, this part will be superseded by part number 8W7Z-14A411-C (UFJH).	Fuse Jumper Harness (FJH):   Polarity and electrical connectors are specific to certain vehicle applications See Attachment IV for approved vehicle part applications Dealers are encouraged to install this FJH on approved vehicle applications until dealer inventory is exhausted to preserve the available inventory of the UFJH.	1 part per repair

 

PARTS REQUIREMENTS / ORDERING INFORMATION (Continued)

BRAKE REPAIR KITS (SCDS)

Part Number	Description	Quantity
1L1Z-9F924-AA	Brake Repair Kit (SCDS & Adapter Harness.) See “Vehicle Parts Application & Labor Operation Chart” in Attachment II for approved part applications. Part will be Seed Stocked – refer to seed stock chart below.	1 kit per repair
Motorcraft Part #
SW-6350
XW7Z-9F924-BA	Brake Repair Kit (SCDS & Adapter Harness.) See “Vehicle Parts Application & Labor Operation Chart” in Attachment II for approved part applications. Part will be Seed Stocked – refer to seed stock chart below.	1 kit per repair
Motorcraft Part #
SW-6351
XW7Z-9F924-A	1994 Capri Brake Repair Kit (SCDS w/sealing washer and Adapter Harness.) If this part is needed before May 1, 2008, call SSSC at  1-800-325-5621.	1 kit per repair
(For use on 1994 Capri only)

 

RELATED PARTS

Part Number	Description	Quantity
Motorcraft Part #:	Electrical Grease II – One 3 oz. tube Note: Must be used when servicing any affected vehicle that has a leaking SCDS.	One 3 ounce tube will service 10 vehicles.
XG-15-A
N803942-S100	Intermediate Steering Shaft Bolts – 6 parts required per vehicle (1993 Mark VIII Only).	2 per repair (1 pkg = 3 bolts.)

 

SEED STOCK PLAN

8W7Z-14A411-C:  Universal Fused Jumper Harness (UFJH)

The UFJH will be seed-stocked two (2) weeks, and may be extended for a third week if necessary. Dealers will be notified via DOES II message when open ordering begins or if seed stock quantities change.  Orders for this part will be placed on Thursdays, for delivery on Fridays and Saturdays.

Dealer Involved Vehicles	Seed 1 Dealers will receive beginning on 4/11/08	Seed 2 Dealers will receive beginning on 4/18/08
1 to 999	40 pieces	40 pieces
1000 to 1999	70 pieces	70 pieces
2000 to 2999	120 pieces	120 pieces
3000 plus	200 pieces	200 pieces

 

NOTE 1:  Dealers will need to access https://web.fsavinlists.dealerconnection.com to determine the total number of affected vehicles assigned to their dealership in order to calculate the number of FJH parts that they will receive under the Seed Stock Program.

NOTE 2:  Each pack contains 10 pieces.

 

SEED STOCK PLAN (Continued)

XW7Z-9F924-BA:  Brake Kit – Speed Control Deactivation Switch (SCDS)

Dealer Involved Vehicles*	Seed 1 Week of 4/7/08	Seed 2 Week of 4/14/08	Seed 3 Week of 4/21/08	Seed 4 Week of 4/28/08
1 to 500	2 pieces	2 pieces	2 pieces	2 pieces
501 plus	5 pieces	5 pieces	5 pieces	5 pieces

 

1L1Z-9F924-AA:  Brake Kit – Speed Control Deactivation Switch (SCDS)

Dealer Involved Vehicles*	Seed 1 Week of 4/7/08	Seed 2 Week of 4/14/08	Seed 3 Week of 4/21/08	Seed 4 Week of 4/28/08
1 to 500	0 pieces	2 pieces	0 pieces	2 pieces
501-1000	0 pieces	4 pieces	0 pieces	4 pieces
1001-2000	0 pieces	12 pieces	0 pieces	12 pieces
2001-3000	0 pieces	14 pieces	0 pieces	14 pieces
3001 plus	0 pieces	40 pieces	0 pieces	40 pieces

 

* Seed-stocking quantities for SCDS are based upon the break-down of car/truck vehicles within each dealer’s assigned VINs.

NOTE: The seed-stock schedules for part numbers XW7Z-9F924-BA and 1L1Z-9F924-AA are recurring patterns that will continue for an indefinite period of time.  Dealers will be notified via DOES II message if seed-stocking quantities change or when open ordering begins.

The DOR/COR number identifies parts ordered for this recall through the Special Service Support Center.  The DOR/COR numbers for this program are as follows:

• DOR/COR number for 8W7Z-14A411-C is 50394
• DOR/COR number for XW7Z-9F924-BA is 50387
• DOR/COR number for 1L1Z-9F924-AA is 50388

NOTE:  If an emergency repair is required and any of the necessary parts are not available, contact the Special Service Support Center (1-800-325-5621).  Please be prepared to provide your P&A Code, vehicle VIN, and vehicle owner name.

NOTE:  If a dealership wishes to discontinue their seed stock, contact the Special Service Support      Center (800-325-5621).  Please note that removing a dealership P&A Code from this seed stock program is a permanent action.

 

DEALER PRICE

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

After the claim is submitted, the Ford Warranty Parts Analysis Center (WPAC) may initiate an FCS 700 tag for the return of Speed Control Deactivation Switches.  Do not return any removed parts unless you receive notice from PEARS (Parts Entry And Return System).  Refer to your daily PEARS register for part disposition and return instructions.

Follow the provisions of the Warranty and Policy Manual for “Parts Retention and Return Procedures”.

 

EXCESS STOCK RETURN

To preserve the inventory of the Universal Fused Jumper Harness parts, dealers are requested to exhaust their existing inventories of the non-universal Fused Jumper Harness parts (4W1Z14A411-BC and 8W7Z-14A411-BB) on the approved vehicle applications specified in Attachment IV, prior to using the Universal Fused Jumper Harness parts on those applications.

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

CERTAIN 1992-2004 MULTIPLE VEHICLE LINES — SPEED CONTROL SYSTEM MODIFICATION

 

TABLE OF CONTENTS

SPEED CONTROL DEACTIVATION SWITCH (SCDS)
IDENTIFICATION AND LOCATION ………………………………………………… Page 2

FUSED JUMPER HARNESS (FJH) IDENTIFICATION ………………………… Page 4

PARTS APPLICATION CHART …………………………………………………….. Page 5

SPEED CONTROL DEACTIVATION SWITCH (SCDS)
INSPECTION ……………………………………………………………………………. Page 6

FUSED JUMPER HARNESS (FJH) INSTALLATION ………………………….. Page 7

SPEED CONTROL DEACTIVATION SWITCH (SCDS)
REPLACEMENT ……………………………………………………………………….. Page 8

 

SPEED CONTROL DEACTIVATION SWITCH (SCDS) IDENTIFICATION AND LOCATION

SCDS Identification

The Speed Control Deactivation Switch (SCDS) involved in Recall 05S28 and the revised SCDS is illustrated below. See Figure 1.

FIGURE 1

 

Note that the revised SCDS has a different electrical connector. A jumper adapter (which is included in the parts kit) is required when replacing the old SCDS with the revised SCDS.

 

SCDS Location

In most late model year vehicles involved in this recall, the SCDS is located on the master cylinder. In early model year vehicles (1992-1998), the SCDS may be located on the master cylinder but is often found on a brake line distribution block or on the brake proportioning valve. If in doubt, just follow the metal brake lines from the master cylinder until the switch is found.

• On early model year E-Series vehicles, the SCDS is located on the left frame rail.
• On E-450 models only, remove the 3 screws and position the coolant degas bottle forward to allow access to the SCDS and servo.
• On F-53 vehicles, if the SCDS is not located on the master cylinder, it may be located in a brake line junction block approximately 457 mm (18 in) below the master cylinder. It may be necessary to reposition wiring harnesses and/or remove add-on equipment in order to locate the switch.
• On 1993 MARK VIII vehicles, the steering wheel intermediate shaft needs to be disconnected from the inside of the vehicle and the outside of the vehicle, and then positioned upwards to gain access to the SCDS.
  • When the intermediate steering shaft is disconnected, the steering wheel must be in the LOCK position to prevent damage to the clockspring.
  • During installation of the intermediate steering shaft, new bolts must be installed.
    
    Tighten the bolts to 49 Nm (36 lb-ft).
• On 1994-1998 MARK VIII vehicles, the SCDS is located underneath the right front fender splash shield in front of the right front wheel. It is not necessary to remove the right front wheel to access the SCDS. Turn the wheel all the way right and position the front of the fender splash shield aside.
• On all Mark VIII vehicles (except 1993), the speed control servo is located underneath the left front fender splash shield in front of the left front wheel.

 

FUSED JUMPER HARNESS (FJH) IDENTIFICATION

The new universal fused jumper harness has a double fuse instead of a single fuse. See Figure 2.

FIGURE 2

 

PARTS APPLICATION CHART

Model	Year	SCDS Repair	(Wet) Leaking SCDS Repair
Town Car	1992 – 1995	(UFJH) 8W7Z-14A411-C or (FJH) 8W7Z-14A411-BB	(SCDS) XW7Z-9F924-BA
	1996 – 1998	(UFJH) 8W7Z-14A411-C
Crown Victoria & Grand Marquis	1992 – 1998	(UFJH) 8W7Z-14A411-C or (FJH) 8W7Z-14A411-BB
Mark VIII Taurus SHO	1993	(SCDS) XW7Z-9F924-BA
	1994 – 1995	(UFJH) 8W7Z-14A411-C	(SCDS) XW7Z-9F924-BA
	1996- 1998	(UFJH) 8W7Z-14A411-C	(SCDS) 1L1Z-9F924-AA
	1993 – 1995	(UFJH) 8W7Z-14A411-C or (FJH) 8W7Z-14A411-BB	(SCDS) XW7Z-9F924-BA
Capri	1994	(UFJH) 8W7Z-14A411-C	(SCDS) XW7Z-9F924-CA
Ranger	1998 – 2002	(UFJH) 8W7Z-14A411-C or (FJH) 4W1Z-14A411-BC	(SCDS) 1L1Z-9F924-AA
F-53 Motorhome	1995 – 1997	(UFJH) 8W7Z-14A411-C
	1999 – 2002	(UFJH) 8W7Z-14A411-C or (FJH) 4W1Z-14A411-BC
Bronco	1993	(UFJH) 8W7Z-14A411-C
	1994 – 1996	(UFJH) 8W7Z-14A411-C or (FJH) 4W1Z-14A411-BC
E-Series (Gasoline)	1992 – 2003	(UFJH) 8W7Z-14A411-C
F-Series (Under 8500 GVW)	1993
	1994 – 2003	(UFJH) 8W7Z-14A411-C or (FJH) 4W1Z-14A411-BC
F-150 Lightning	2003 – 2004
F-Series (Over 8500 GVW)	1993	(UFJH) 8W7Z-14A411-C
	1994 – 2003	(UFJH) 8W7Z-14A411-C or (FJH) 4W1Z-14A411-BC
Explorer/ Mountaineer	1998 – 2001
Explorer Sport & Sport Trac	2001 – 2002
Expedition	1997 – 2002
Navigator	1998 – 2002
Blackwood	2002 – 2003
Excursion	2000 – 2003

 

SPEED CONTROL DEACTIVATION SWITCH (SCDS) INSPECTION

NOTE: On E-150/250/350 and MARK VIII, it may be necessary to lift the vehicle to disconnect the SCDS.
Disconnect the SCDS and inspect the harness connector (See Figure 3) for the presence of brake fluid.

• All vehicles except 1993 Mark VIII: If there is no evidence of brake fluid on the connector, install a Fused Jumper Harness (See Page 7).
  • On 1993 Mark VIII vehicles with no evidence of brake fluid on the SCDS harness connector, replace the Speed Control Deactivation Switch but do not inspect or apply electrical grease to the speed control servo connector.
• If there is evidence of brake fluid on the connector, replace the Speed Control Deactivation Switch, inspect and apply electrical grease to the appropriate connectors. (See Page 8).

FIGURE 3

 

FUSED JUMPER HARNESS (FJH) INSTALLATION

1. Connect the fused jumper harness to the SCDS and the vehicle harness.
2. Secure the jumper harness to the existing harness with tie straps, making sure the fuse holders are positioned vertically with the cap facing upward. Wrap the tie straps underneath, then over the top of the existing harness and verify proper fuse holder orientation. See Figure 4.

FIGURE 4

 

SPEED CONTROL DEACTIVATION SWITCH (SCDS) REPLACEMENT

NOTE: The brake pedal must not be depressed during the removal and replacement of the SCDS.

1. Check the brake fluid level at the master cylinder and, if necessary, fill to maximum fluid level.

NOTICE: DO NOT apply fluid to the electrical connector or damage to the connector may occur.

NOTICE: The 1994 Capri Brake Repair Kit contains a brass sealing washer. Install the brass washer onto the SCDS before installing it on the vehicle.

2. Add a few drops of Motorcraft High Performance DOT 3 Motor Vehicle Brake Fluid, PM1-1 or PM-1-C (US), CPM-1-C (Canada), to the fluid port at the threaded end of the new SCDS. See Figure 5.

FIGURE 5

 

NOTICE: Do not allow any foreign material to enter the master cylinder port once the SCDS is removed.

NOTE: Call the Special Service Support Center for assistance if brake fluid does not flow from the SCDS fitting when the SCDS is removed.

NOTE: If the new SCDS is not installed immediately after the original switch is removed, the master cylinder brake fluid could drop below the minimum level and air could enter the brake system. If this should occur, air must be bled from the brake system at all 4 wheels. In this situation, the labor to bleed the brake system will not be covered under this program.

3. Remove the SCDS.
4. With the brake fluid reservoir cap removed, observe for brake fluid dripping/draining from the SCDS fitting. As soon as brake fluid begins to bleed from the fitting, install the new SCDS.
5. Tighten the new SCDS as follows:
   • 18 Nm (159 lb-in) – all vehicles except 1994 Capri.
   • 13 Nm (115 lb-in) – 1994 Capri.
6. Check the brake fluid level at the master cylinder, fill to maximum fluid level and install the brake fluid reservoir cap.
7. Disconnect the speed control servo and inspect the vehicle harness connector for heat damage. See Figure 6.
   • If no heat damage is found at the speed control servo connector (even if there is presence of brake fluid in the connector), proceed to the next step.
   • If the speed control servo connector is heat damaged, call the Special Service Support Center for further instructions.

FIGURE 6

 

8. With the speed control servo disconnected, use shop air only to blow the SCDS harness electrical connector and the servo connector dry of any trace of brake fluid. Do not use any type of solvent to clean the connectors.

FIGURE 7

 

11. Install the adapter jumper harness by connecting it to both the SCDS and the vehicle harness. Using the provided tie strap, secure the jumper harness to a nearby component such as the speed control cable or another wire harness.

NOTICE: Be sure to apply and adequate amount of grease to the vehicle harness connector only.
DO NOT apply the grease directly to the connector of the servo module.

12. Apply a 5 mm (3/16 in) high bead of Motorcraft Electrical Grease II XG-15-A across the entire width and length of the servo vehicle harness connector. See Figure 8.

FIGURE 8

 

13. Reconnect the servo connector.
14. Release the vehicle.

 

ATTACHMENT IV

Safety Recall 05S28 – Supplement #16
Certain 1992-2004 Multiple Vehicle Lines
Speed Control System Modification

 

FJH Parts Application Chart

Remaining dealer inventories of the 8W7Z-14A411-BB and 4W1Z-14A411-BC non-universal Fused Jumper Harnesses are approved for use on only the vehicle applications identified below.

Model	Model Years	Fused Jumper Harness part number for Dry Repair (Non-leaking SCDS)
Town Car	1992-1995	(FJH)  8W7Z-14A411-BB Labor Op 05S28XD
Crown Victoria & Grand Marquis	1992-1998
Taurus SHO	1993-1995
Bronco	1994-1996	(FJH) 4W1Z-14A411-BC Labor Op 05S28XD
Ranger	1998-2002
F-53 Motorhome	1999-2002
F-Series (Under 8500 GVW)	1994-2003
F-150 Lightning	2003-2004
F-Series (Over 8500 GVW)	1994-2003
Explorer & Mountaineer	1998-2001
Explorer Sport & Sport Trac	2001-2002
Expedition	1997-2002
Navigator	1998-2002
Blackwood	2002-2003
Excursion	2000-2003

 

ATTACHMENT V

Safety Recall 05S28 – Supplement #16
Certain 1992-2004 Multiple Vehicle Lines
Speed Control System Modification

 

DEALER Q & A

Q1. What is the Universal Fused Jumper Harness?

A. The Universal Fused Jumper Harness contains a fuse in each side of the circuit to accommodate polarity complexity across vehicle lines, and a connector hardshell that is compatible with all Speed Control Deactivation Switches.

 

Q2. Why are the Speed Control Deactivation Switches not interchangeable on all vehicle applications?

A. Differences in Speed Control Deactivation Switch (SCDS) activation pressures make it essential that the correct SCDS is installed in the specified vehicle application.

 

Q3. Can I just remove the fuse for the Speed Control System circuit? 

A. No. Removing the fuse will disable more systems on the vehicle than just the Speed Control System.

 

Q4. Can the customer disconnect the Speed Control Deactivation Switch connector?

A. No. To ensure that the correct connector is disconnected, a dealership technician should perform this service.

 

Q5. Is the Speed Control Deactivation Switch located on the vehicle steering wheel?

A. No. The Speed Control Deactivation Switch is typically mounted to the brake master cylinder under the hood.  On some of the earlier built vehicles, the SCDS was mounted to a junction block or brake proportioning valve located below the master cylinder on or near the frame rail.

 

Q6. Can customers avoid overheating the switch by not using the Speed Control System?

A. No. The electrical circuit to the Speed Control Deactivation Switch is always energized, so not using the Speed Control System doesn’t reduce the potential for overheating of the switch.

 

February 2008

Safety Recall 05S28-S14 – Car Vehicle Owners

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number:  12345678901234567

 

******* IMPORTANT REMINDER ******* 

Service parts are now available to perform the necessary repairs to your vehicle.

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has previously sent you a letter indicating that a defect which relates to motor vehicle safety exists in your speed control equipped vehicle.  This condition may result in a vehicle fire, even if the vehicle is parked even if you have never used your speed control.  We apologize for this situation and for our previous lack of repair parts and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with Ford and Lincoln Mercury dealers, is to provide you with the highest level of service and support.

What is the issue?	Ford cannot be confident that over many years in service, the type of Speed Control Deactivation Switch (SCDS) installed on your vehicle will not leak, posing the risk of an underhood fire.  This condition may occur either when the vehicle is parked or when it is being operated, even if the speed control is not in use.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to perform the repairs under this program free of charge (parts and labor).  If you had the Interim Repair (Speed Control System disconnect) performed, the final repair will restore operation of the speed control system.  If your dealer has recently completed the final repair on your vehicle for this recall, please disregard this letter.
How long will it take?	Your dealer may be able to perform this repair while you wait; however, due to scheduling requirements, your dealer may need your vehicle for a longer period of time.
What are we asking you to do?	We urge you to contact your dealer as soon as possible to schedule an appointment to have this service performed. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle.  The VIN is printed near your name at the beginning of this letter. Until you have the recall service performed, park your vehicle away from structures to prevent a potential underhood fire from spreading. The vehicle owner is responsible for having this service action performed.  Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible. RETAIL OWNERS:  If you do not already have a servicing dealer, you can access https://www.genuineservice.com for dealer addresses, maps, and driving instructions.       FLEET OWNERS:  If you do not already have a servicing dealer, you may access our Dealer Locator on https://www.fleet.ford.com for dealer addresses, maps, and driving instructions.   Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Have you previously paid for this repair?	If you paid to remedy the issue addressed in this notice, you may be eligible for a refund. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may be sent directly to Ford Motor Company.  To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process.  Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-888-222-2751. Owners who have previously paid for this repair still need to have the recall described in this letter performed.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-888-222-2751 and one of our representatives will be happy to assist you.  For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday:  8AM – 5PM (Your Local Time). If you wish to contact us through the Internet, our address is:  www.ownerconnection.com FLEET OWNERS:  If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you.  Representatives are available 8:30AM to 5:00PM Monday through Friday (Eastern Time Zone). Or you may contact us through the internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, D. C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

February 2008

 

Safety Recall 05S28-S14 – Truck Vehicle Owners

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number:  12345678901234567

******* IMPORTANT REMINDER *******
Our records indicate that the required service has not yet been performed on your vehicle.

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has previously sent you a letter indicating that a defect which relates to motor vehicle safety exists in your speed control equipped vehicle.  This condition may result in a vehicle fire, even if the vehicle is parked, even if you have never used your speed control.  Although Ford is currently experiencing an unforeseen shortage of the service parts, we strongly encourage you to contact your dealer to schedule an appointment to have the Speed Control System on your vehicle disconnected as an interim repair in order to eliminate the potential safety risk, until the final repair can be performed.  We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with Ford and Lincoln Mercury dealers, is to provide you with the highest level of service and support.

What is the issue?	Ford cannot be confident that over many years in service, the type of Speed Control Deactivation Switch (SCDS) installed on your vehicle will not leak, posing the risk of an underhood fire.  This condition may occur either when the vehicle is parked or when it is being operated, even if the speed control is not in use.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to perform the repairs under this program free of charge (parts and labor).
How long will it take?	In most cases, your dealer may be able to perform this repair while you wait; however, due to scheduling requirements, your dealer may need your vehicle for a longer period of time.
What are we asking you to do?	We urge you to contact your dealer as soon as possible to schedule an appointment to have an Interim Repair (Speed Control System disconnect) performed to eliminate the safety risk. Parts to perform the final repairs on your vehicle will be available in May, 2008.  Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle.  The VIN is printed near your name at the beginning of this letter. Until you have the recall service performed, park your vehicle away from structures to prevent a potential underhood fire from spreading. The vehicle owner is responsible for having this service action performed.  Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible. RETAIL OWNERS:  If you do not already have a servicing dealer, you can access https://www.genuineservice.com for dealer addresses, maps, and driving instructions.       FLEET OWNERS:  If you do not already have a servicing dealer, you may access our Dealer Locator on https://www.fleet.ford.com for dealer addresses, maps, and driving instructions. MOTORHOME OWNERS:  To locate a dealer that services Motorhomes, call the Motorhome Customer Assistance Center toll free at 1-800-4443311.  Ford representatives are available 24 hours a day.   Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-888-222-2751 and one of our representatives will be happy to assist you.  For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday:  8AM – 5PM (Your Local Time). If you wish to contact us through the Internet, our address is:  www.ownerconnection.com FLEET OWNERS:  If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you.  Representatives are available 8:30AM to 5:00PM Monday through Friday (Eastern Time Zone). Or you may contact us through the internet at www.fleet.ford.com. MOTORHOME OWNERS:  If you still have concerns, please contact the Motorhome Customer Assistance Center toll free at 1-800-444-3311.  Ford representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, D. C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

 

Ford Motor Company Recall
Reimbursement Plan for 05S28

 

Ford Motor Company has historically reimbursed customers for expenses to remedy a safety recall defect or noncompliance that were incurred before the customer was notified of the recall.  These reimbursements have been processed through our dealer network, because our dealers are in the best position to quickly and efficiently satisfy these requests.  We will continue to provide this service to our customers.  However, new federal legislation now requires all motor vehicle manufacturers to establish processes through which customers may alternatively seek recall reimbursement directly from the manufacturer as well as from the dealers.

 

Regarding the specific reimbursement plan for Recall # 05S28, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to October 10, 2007 (the “ending date” referred to in the letter below).  After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership.  As required by this federal regulation, Ford Motor Company submitted the details of its General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2003.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a safety recall.

As the agency is aware, prior to this rule Ford has routinely reimbursed owners for the cost of such pre-notification remedies.  Our practice will continue under the new rule with a few minor modifications.  Set forth below is Ford’s general reimbursement plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance pursuant to Part 573.6(c)(8)(i).

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to an ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as 10 calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 1904
Dearborn, MI  48121

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy; however, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized parts), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13(d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.

This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 

April 2008

 

Safety Recall 05S28-S15 – Truck Vehicle Owners

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number:  12345678901234567

 

******* IMPORTANT REMINDER *******
Service parts are now available to perform the necessary repairs to your vehicle.

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has previously sent you letters indicating that a defect which relates to motor vehicle safety exists in your speed control equipped vehicle.  This condition may result in a vehicle fire, even if the vehicle is parked, even if you have never used your speed control.  We apologize for this situation and for our previous lack of repair parts and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with Ford and Lincoln Mercury dealers, is to provide you with the highest level of service and support.

What is the issue?	Ford cannot be confident that over many years in service, the type of Speed Control Deactivation Switch (SCDS) installed on your vehicle will not leak, posing the risk of an underhood fire.  This condition may occur either when the vehicle is parked or when it is being operated, even if the speed control is not in use.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to perform the repairs under this program free of charge (parts and labor).  If you had the Interim Repair (Speed Control System disconnect) performed, the final repair will restore operation of the speed control system.  If your dealer has recently completed the final repair on your vehicle for this recall, please disregard this letter.
How long will it take?	Your dealer may be able to perform this repair while you wait; however, due to scheduling requirements, your dealer may need your vehicle for a longer period of time.
What are we asking you to do?	We urge you to contact your dealer as soon as possible to schedule an appointment to have this service performed. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle.  The VIN is printed near your name at the beginning of this letter. Until you have the recall service performed, park your vehicle away from structures to prevent a potential underhood fire from spreading. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible. RETAIL OWNERS:  If you do not already have a servicing dealer, you can access https://www.genuineservice.com for dealer addresses, maps, and driving instructions.       FLEET OWNERS:  If you do not already have a servicing dealer, you may access our Dealer Locator on https://www.fleet.ford.com for dealer addresses, maps, and driving instructions. MOTORHOME OWNERS:  To locate a dealer that services Motorhomes, call the Motorhome Customer Assistance Center toll free at 1-800-444-3311 Ford representatives are available 24 hours a day.   Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS:  If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-888-222-2751 and one of our representatives will be happy to assist you.  For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday:  8AM – 5PM (Your Local Time). If you wish to contact us through the Internet, our address is:  www.ownerconnection.com FLEET OWNERS:  If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you.  Representatives are available 8:30AM to 5:00PM Monday through Friday (Eastern Time Zone). Or you may contact us through the internet at www.fleet.ford.com. MOTORHOME OWNERS:  If you still have concerns, please contact the Motorhome Customer Assistance Center toll free at 1-800-444-3311.  Ford representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, D. C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

November 2008

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

2001 F-150  

Vehicle ID #: 123456789012345

*******PLEASE COMPLETE SAFETY RECALL 05S28*******

Despite prior notifications from Ford Motor Company regarding an open safety recall (05S28) to address a potential underhood fire risk on the above identified vehicle, Ford Motor Company records indicate this vehicle still has not been brought to a Ford dealer for repair.  Until this repair is performed, a fire could occur at any time, even if the key is not in the ignition.  The issue relates to a component in the speed control system that could malfunction at any time even if the speed control system is in the OFF position.

Note:  If you have had the speed control system deactivated, your vehicle does not pose a safety risk.  Dealerships are now able to perform the final repair which will restore operation of the speed control system.

To emphasize the importance of having this repair performed, the National Highway Traffic Safety

Administration (NHTSA) issued a Consumer Advisory to further encourage owners to take their vehicles to a local Ford or Lincoln Mercury dealer for corrective action.  A copy of NHTSA’s consumer advisory is printed on the back of this letter along with their contact information.

 

What are we asking you to do?

The vehicle owner is responsible for contacting a Ford or Lincoln Mercury dealer to schedule a service appointment to complete this no charge safety recall.  Ford strongly encourages you to complete this action as soon as possible.  Parts are available now for your dealer to complete this repair.

If you need help locating a dealer near you, please access https://www.genuineservice.com for dealer addresses, maps, and driving instructions.

Until your vehicle is repaired, please park your vehicle away from structures to prevent a potential underhood fire from spreading.

 

Questions?

RETAIL OWNERS:  If you have any questions, please contact the Ford Motor Company Customer Relationship

Center at 1-888-222-2751.  For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available 8:00AM to 5:00 PM (Your Local Time).  You may also contact us through the Internet at: www.ownerconnection.com

FLEET OWNERS:  If you have any questions, please contact the Fleet Customer Information Center at 1-800-34FLEET, Option #3.   Representatives are available 8:30AM to 5:00PM Monday through Friday (Eastern Time Zone).  You may also contact us through the internet at www.fleet.ford.com.

MOTORHOME OWNERS:  If you have any questions, please contact the Motorhome Customer Assistance Center toll free at 1-866-906-9811.  Representatives are available 24 hours a day.

If you have recently had this safety recall service completed or no longer own the vehicle, please disregard this notice.

Our commitment, together with Ford and Lincoln Mercury dealers, is to provide you with the highest level of service and support possible.  Thank you for attending to this very important matter.

 

Ford Customer Service Division

 

 

NHTSA
September 9, 2008

 

Contact: Karen Aldana
Tel.: (202) 366-9550

 

CONSUMER ADVISORY: Five Million Unrepaired Fords, Lincolns and Mercurys Could Pose Serious Fire Hazard to Vehicles and Dwellings

The National Highway Traffic Safety Administration (NHTSA) is urging owners of certain Ford, Lincoln and Mercury SUVs, pickup trucks, vans, and passenger cars to take their vehicles to a local dealership for a corrective repair.

The vehicles contain a defective cruise control switch that could lead to a fire at any time, even while the vehicle is turned-off, parked and unattended. Repair parts are immediately available.

NHTSA remains concerned that many owners have yet to respond to multiple safety defect recall notifications from Ford. Of the 12 million vehicles involved in the recall, nearly five million have not yet been brought to Ford for repair.

Consumers with questions should contact their local Ford/Lincoln/Mercury dealer, or call 888-222-2751. Additional information is available at: www.ford.com.

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