July 21, 2016
This program will be in effect through July 31, 2017. There is no mileage limit for this program.
|Vehicle||Model Year||Assembly Plant||Build Dates|
|Escape||2017||Louisville||September 17, 2015 through May 18, 2016|
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In all of the affected vehicles, the engine may not automatically restart following an automatic engine stop event, requiring the driver to manually restart the engine. The Engine Fault Service Now message may be displayed in the instrument cluster, the DTC P164C may set in the powertrain control module (PCM), and the vehicle speed may be limited to 45 mph (72 km/h) after the engine is manually restarted.
Before demonstrating or delivering any of the vehicles involved in this program, dealers are to reprogram the PCM using Integrated Diagnostic Software (IDS) release 100.03 or higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of August 8, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Michael A. Berardi
OASIS will be activated on July 21, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on July 21, 2016. Owner names and addresses will be available by August 19, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
Refunds are not approved for this program.
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (16B31) is the sub code.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
- PROGRAM TERMS: This program will be in effect through July 31, 2017. There is no mileage limit for this program.
|Description||Labor Operation||Labor Time|
|Reprogram the PCM using IDS release 100.03 or higher||16B31B||0.3 Hours|
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
In all of the affected vehicles, the engine may not automatically restart following an automatic engine stop event, requiring the driver to manually restart the engine. The Engine Fault Service Now message may be displayed in the instrument cluster, the DTC P164C may set in the powertrain control module (PCM), and the vehicle speed may be limited to 45 mph (72 km/h) after the engine is manually restarted. Dealers are to reprogram the PCM using Integrated Diagnostic Software (IDS) release 100.03 or higher.
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTCs after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
- Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
d. Locate the original vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
Customer Satisfaction Program 16B31
Programa de satisfacción del cliente 16B31
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
|Why are you receiving this notice?||On your vehicle, it may be possible that the engine will not automatically restart following an Auto StartStop event when the engine temperature is cold. When this condition occurs, the “Shift to P Restart Engine” message, as shown to the left, will be displayed and the amber Auto StartStop indicator light will flash in the instrument cluster, and you will need to manually restart the engine.|
IMPORTANT: Although you can manually restart the engine, if the “Engine Fault Service Now” message displays, your vehicle speed may be limited to 45 mph. If this occurs, normal vehicle operation can be restored if you turn the ignition off for two minutes with the vehicle in Park prior to restarting the engine.
|What will Ford and your dealer do?||In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to reprogram the powertrain control module free of charge (parts and labor) under the terms of this program.|
This Customer Satisfaction Program will be in effect until July 31, 2017 regardless of mileage. Coverage is automatically transferred to subsequent owners.
|How long will it take?||The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.|
|What should you do?||Please call your dealer without delay and request a service date for Customer Satisfaction Program 16B31. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.|
If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information.
|What if you no longer own this vehicle?||If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.|
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
|Can we assist you further?||If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.|
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
|Para asistencia en Español||Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.|
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
Thank you for your attention to this important matter.
Ford Customer Service Division
- Reprogramming emission-related (OBDII) modules on some vehicles manufactured in 1995 and all vehicles manufactured from 1996 to the present
- Reprogramming or reconfiguring non-emission-related modules on many vehicles (UBP and MS-CAN not supported)