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| SIRIUS SATELLITE RADIO – AUDIO CUTS OUT/NO SIGNAL – BUILT ON OR BEFORE 31-AUG-2016 | |
| Publication Date: September 29, 2016 | |
:
ISSUE:
Some 2017 Fusion and MKZ vehicles equipped with Sirius satellite radio and built on or before 31-Aug-2016 may exhibit an intermittent concern where the audio cuts out and the radio displays a No Signal or Acquiring message while driving in open sky conditions.
ACTION:
Follow the Service Procedure steps to correct the condition.
SERVICE PROCEDURE
- Does the Sirius satellite radio audio cut out and display a No Signal or Acquiring message on the radio display?
- Yes – replace the antenna.
- MKZ – replace the satellite radio antenna. Refer to Workshop Manual (WSM), Section 415-00.
- Fusion – replace the audio unit antenna. Proceed to Step 2.
- No – this article does not apply. Refer to WSM, Section 415-00 for normal diagnosis.
- Yes – replace the antenna.
- Lower the rear of the headliner to access the antenna.
- Replace the audio unit antenna. Refer to WSM, Section 415-00.
- To install, reverse the removal procedure.
| HP5Z-10E893-B | Satellite Radio Antenna – MKZ |
| HJ5Z-18936-BA | Audio Unit Antenna – Fusion |
| W710338-S424 | Clip |
| OPERATION | DESCRIPTION | TIME |
| 160131A | 2017 MKZ: Verify Message And Replace The Satellite Radio Antenna (Do Not Use With Any Other Labor Operations) | 0.3 Hr. |
| 160131B | 2017 Fusion: Verify Message And Replace The Audio Unit Antenna Includes Time To Lower The Rear Of the Headliner (Do Not Use With Any Other Labor Operations) | 0.6 Hr. |
WARRANTY STATUS
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
DEALER CODING
| BASIC PART NO. | CONDITION CODE |
| 10E893 | 42 |
