Sirius Satellite Radio – Audio Cuts Out/No Signal – 2017 Ford Fusion & Lincoln MKZ

SIRIUS SATELLITE RADIO – AUDIO CUTS OUT/NO SIGNAL – BUILT ON OR BEFORE 31-AUG-2016
Publication Date: September 29, 2016

 

FORD: 2017 Fusion
LINCOLN: 2017 MKZ

 

ISSUE:

Some 2017 Fusion and MKZ vehicles equipped with Sirius satellite radio and built on or before 31-Aug-2016 may exhibit an intermittent concern where the audio cuts out and the radio displays a No Signal or Acquiring message while driving in open sky conditions.

 

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

  1. Does the Sirius satellite radio audio cut out and display a No Signal or Acquiring message on the radio display?
    1. Yes – replace the antenna.
      1. MKZ – replace the satellite radio antenna. Refer to Workshop Manual (WSM), Section 415-00.
      1. Fusion – replace the audio unit antenna. Proceed to Step 2.
    1. No – this article does not apply. Refer to WSM, Section 415-00 for normal diagnosis.
  1. Lower the rear of the headliner to access the antenna.
    1. Remove both C-pillar upper trim panels. Refer to WSM, Section 501-05.
    1. Remove the retainer covers, the retainers and the assist handles.
    1. Starting from the rear of the headliner release the locator pins and magnets to lower the rear of the headliner to gain access to the antenna.
  1. Replace the audio unit antenna. Refer to WSM, Section 415-00.
  1. To install, reverse the removal procedure.
PART NUMBER PART NAME
HP5Z-10E893-B Satellite Radio AntennaMKZ
HJ5Z-18936-BA Audio Unit AntennaFusion
W710338-S424 Clip

 

OPERATION DESCRIPTION TIME
160131A 2017 MKZ: Verify Message And Replace The Satellite Radio Antenna (Do Not Use With Any Other Labor Operations) 0.3 Hr.
160131B 2017 Fusion: Verify Message And Replace The Audio Unit Antenna Includes Time To Lower The Rear Of the Headliner (Do Not Use With Any Other Labor Operations) 0.6 Hr.

 

WARRANTY STATUS

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

DEALER CODING

BASIC PART NO. CONDITION CODE
10E893 42

 

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