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NHTSA Campaign Number: 16V479
Component(s): POWER TRAIN
Potential Number of Units Affected: 865
Manufacturer: Ford Motor Company
SUMMARY:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Focus Electric vehicles manufactured August 20, 2015, through April 13, 2016.
The transmission’s differential pinion gear shaft may overheat and fracture.
CONSEQUENCE:
A fractured pinion shaft could cause a loss of motive power and loss of the transmission park function, increasing the risk of a crash.
REMEDY:
Ford will notify owners, and dealers will replace the transmission differential assembly, free of charge. Remedy parts are currently unavailable.
Ford mailed interim notices to owners on July 28, 2016.
Owners will receive a second notice when remedy parts become available.
Owners may contact Ford customer service at 1-866-436-7332.
Ford’s number for this recall is 16S28.
NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
June 28, 2016
TO: All U.S.Ford and Lincoln Dealers
SUBJECT: DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 16S28
Certain 2015-2016 Model Year Focus Electric Vehicles
Transmission Differential Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Focus Electric | 2015-2016 | Michigan | August 20, 2015 through April 13, 2016 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the differential pinion gear shaft in the transmission may have been manufactured incorrectly, leading to the potential for premature wear. Premature pinion gear shaft wear can cause noise and harshness from the transmission, and may eventually lead to pinion shaft fracture without additional warning. This may cause a loss of motive power while driving and loss of the transmission park function, increasing the risk of a crash or injury.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any of the affected vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in early 4th Quarter 2016, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Michael A. Berardi
July, 2016
* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)
Safety Recall Notice 16S28 / NHTSA Recall 16V-479
Aviso de Revisión de Seguridad 16S28
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
| What is the issue? | On your vehicle, it may be possible for components within the transmission to prematurely wear, causing noise, harshness, and eventual transmission differential failure without additional warning. This can result in a loss of motive power while driving and loss of transmission park function, increasing the risk of a crash or injury. |
| What will Ford and your dealer do? | Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available for Safety Recall 16S28, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer to have the transmission differential gear replaced free of charge (parts and labor). Coverage is automatically transferred to subsequent owners. |
| What should you do? | When parts are available, Ford Motor Company will send a letter to inform you to contact your dealer to schedule a repair. Please wait to contact your dealer, unless you are currently experiencing a concern with your vehicle. |
Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention to this important matter.
Ford Customer Service Division
