15C09 - Front Passenger Fixed Seat Restraint Anchorage Point

“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA Campaign Number: 15V533
Component(s): SEAT BELTS
Potential Number of Units Affected: 25,941

Manufacturer: Ford Motor Company

SUMMARY:

Ford Motor Company (Ford) is recalling certain model year 2011-2013 and 2015 Ford F-650, and F-750 trucks manufactured February 14, 2011, to April 28, 2015, and equipped with a 70% fixed bench passenger seat.

The affected vehicles have passenger seat belt anchorage floor attachments that are not installed in the correct location.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, “Seat Belt Assembly Anchorages.”

CONSEQUENCE:

Seat belt anchors that are installed in an incorrect location may increase the risk of occupant injury in the event of a crash.

REMEDY:

Ford will notify owners, and dealers will correct the seat belt anchorage locations, free of charge.

The recall began on November 12, 2015.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 15C09.

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

August 16, 2016

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C09 – Supplement #4
Certain 2011-2013 and 2015 Model Year F-650 / F-750 Vehicles with 70% Fixed Seat
Front Passenger Fixed Seat Restraint Anchorage Point

REASON FOR THIS SUPPLEMENT

Service Action: All affected vehicles must now be repaired using the Safety Restraint Anchorage Point Relocation Bracket Kit only.

Labor Allowances: Claims with labor operation code 15C09B for front passenger fixed seat replacement must have a repair order date on or before August 31, 2016 to be eligible for payment.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
F-650	2011-2013 and 2015	Escobedo	February 14, 2011 through April 28, 2015
F-750

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS COMPLIANCE RECALL

All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 210, seat belt anchorage. The front passenger and center seat belts may not be anchored in the correct position relative to the seat, increasing the risk of injury in a crash.

SERVICE ACTION

Before demonstrating or delivering affected vehicles, dealers are to install a Safety Restraint Anchorage Point Relocation Bracket Kit. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters for 2015 Model Year vehicles equipped with a manual transmission and all 2011-2013 Model Year vehicles were mailed the week of February 22, 2016. Owner Letters for 2015 Model Year vehicles equipped with an automatic transmission were mailed the week of November 2, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C09 – Supplement #4
Certain 2011-2013 and 2015 Model Year F-650 / F-750 Vehicles with 70% Fixed Seat
Front Passenger Fixed Seat Restraint Anchorage Point

OASIS ACTIVATION

OASIS was activated on August 17, 2015.

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on August 17, 2015. Owner names and addresses became available on March 11, 2016.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL LABOR TIME AND/OR PARTS

Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:

Damage that you believe was caused by the covered condition.
A condition that requires additional labor and/or parts to complete the repair.
Aftermarket equipment, or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.

Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
- DWE: refer to ACESII manual for claims preparation and submission information.
- OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 15C09 is the sub code.
Sublet repairs must be claimed using labor operations, parts, and MISC expense listed in this bulletin. Do not claim as Outside Labor (OSL).
Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site.

NOTE: Maintain supporting documentation for sublet repairs and all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C09 – Supplement #3
Certain 2011-2013 and 2015 Model Year F-650 / F-750 Vehicles with 70% Fixed Seat
Front Passenger Fixed Seat Restraint Anchorage Point

LABOR ALLOWANCES

Description

Labor Operation

Labor Time

Install Safety Restraint Anchorage Point Relocation Bracket

Kit – All Vehicles

15C09C

0.7 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number	Description	Order Quantity
FC4Z-70613C32-D	Safety Restraint Anchorage Point Relocation Bracket Kit – All Vehicles	1

Note: For 2015 Model Year vehicles equipped with an automatic transmission, use Attachment IV to determine the correct replacement seat part number by VIN.

The DOR/COR number for this recall is 51007.

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

To have an order shipped to an address other than your dealership, create an EMERGENCY ORDER in DOES II and enter the information in the END ORDER screen as described below:

Enter the part number and quantity (one) in the CREATE NEW ORDER screen as an EMERGENCY ORDER.
Type END in the command field, and press ENTER one time.
On the END ORDER screen, tab down to the SPECIAL SHIP TO ADDRESS field and enter the business name and address where the part will be shipped. Enter the recipient / contact name in the SPECIAL REMARKS field.
Press ENTER to complete the order. ORDER HAS BEEN ENDED – COMPLETED will display at the bottom of the screen.

Note: Additional freight charges may apply when using this shipping option.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

CERTAIN 2011-2013 AND 2015 MODEL YEAR F-650 AND F-750 VEHICLES WITH 70% FIXED SEAT — FRONT PASSENGER FIXEd SEAT RESTRAINT ANCHORAGE POINT

OVERVIEW

SERVICE PROCEDURE

Install a Safety Restraint Anchorage Point Relocation Bracket Kit.

NOTE: For identification of the bolt and bracket locations included in the kit see Figure 1.

FIGURE 1

FIGURE 2

NOTE: Each bracket is equipped with a weld nut that uses self-tapping bolts to secure the restraint to the bracket. Threads must be cut in each weld nut prior to installing the brackets in the vehicle.

Use the new restraint bolts and an impact wrench to cut threads into the weld nut from the top side of each bracket. Use a bench vice to carefully secure the brackets during the thread cutting process. See Figure 3.

NOTICE: DO NOT allow the shoulder of the bolt to contact the bracket during this step.

NOTICE: DO NOT use a tap to cut the threads.

FIGURE 3

For all regular cab and crew cab vehicles, install the outboard bracket (See Figure 4). For all super cab vehicles, proceed to Step 4; the outboard bracket will not be used.
1. Remove and discard the outboard safety restraint bolt and the passenger seat outboard rear fastener.

NOTE: If the passenger seat outboard rear fastener is secured with a stud and nut, the stud must also be removed and discarded.

Install the outboard bracket as shown with new bolts.
- Install a type A bracket bolt in the original restraint location and tighten to 30 lb.ft (40 Nm).
- Install a type A bracket bolt in place of the original seat fastener and tighten to 41 lb.ft (55 Nm).
Install the safety restraint and new outboard restraint bolt to the relocation bracket and tighten to 30 lb.ft (40 Nm).

NOTE: Verify the safety restraint webbing is not twisted before fastening the safety restraint to the bracket.

FIGURE 4

Install the center bracket (See Figure 5):
1. Remove and discard the center safety restraint bolt and the passenger seat inboard rear fastener.

NOTE: If the passenger seat inboard rear fastener is secured with a stud and nut, the stud must also be removed and discarded.

Install the center bracket as shown with a new type B bracket bolt in the original restraint location, and a new type A bracket bolt in place of the original seat fastener. Tighten both bolts to 41 lb.ft (55 Nm).
Install both safety restraints and new inboard/center restraint bolt to the relocation bracket and tighten to 41 lb.ft (55 Nm).

NOTE: Verify the safety restraint webbing is not twisted before fastening the safety restraints to the bracket.

FIGURE 5

Install the inboard bracket (See Figure 6):
1. Remove and discard the driver seat right rear fastener.

NOTE: If the driver seat right rear fastener is secured with a stud and nut, the stud must also be removed and discarded.

Remove the inboard safety restraint bolt. This bolt will be reused for inboard bracket installation.
Install the inboard bracket with a new type A bracket bolt in place of the original seat fastener and tighten to 41 lb.ft (55 Nm).
Reusing the inboard safety restraint bolt, install the driver seat safety restraint IN THE ORIGINAL lOCATION and tighten to 30 lb.ft (40 Nm).
Install the passenger seat safety restraint and new restraint bolt to the relocation bracket and tighten to 30 lb.ft (40 Nm).

NOTE: Verify the safety restraint webbing is not twisted before fastening the safety restraints to the bracket.

FIGURE 6

November 2015

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

Compliance Recall Notice 15C09 / NHTSA Recall 15V-533
Aviso de Revisión de Cumplimiento 15C09

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Your Vehicle Identification Number (VIN): 12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 210, Seat Belt Anchorage.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	On your vehicle, the front passenger and center seat belts may not be anchored in the correct position relative to the seat, increasing the risk of injury in a crash.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to repair the restraint anchorages or replace the front passenger fixed seat free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 15C09. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Para asistencia en Español: Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V-533.