15S18 – Reprogram Power Steering Control Module and Steering Gear Extended Coverage – 2011-2013 Ford Lincoln & Mercury

SEOCONTENT-START**************************************************************************************************************Ford Motor Company Ford Customer Servtce Division P 0. Box 1904 Dearborn, Michigan 48121 330 TOWN CENTER DR July 2015 STE 500 DEARBORN, Ml 48126-2796 ***IMPORTANT SAFETY RECALL*** (PROGRAMA DE SEGURIDAD IMPORTANTE) Safety Recall Notice 15S18 / NHTSA Recall 15V-340 Aviso de Revision de Seguridad 15S18 2012 Taurus Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What will Ford and your dealer do? What should you do? On your vehicle, the power steering assist system may revert to manual steering mode while driving due to a steering system sensor fault. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound, and the steering effort may be greater at low speeds, which may increase the risk of a crash. Ford Motor Company is working to produce the software required for this repair. When the software becomes available for Safety Recall 15S18, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. Software is anticipated to be available by the end of September 2015. In addition, owners will be provided extended coverage of the power steering gear. This extended coverage provides for one time replacement of the power steering gear up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This repair will be free of charge (parts and labor). If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. The extended coverage is automatically transferred to subsequent owners. When the software becomes available to complete this repair, Ford Motor Company will send a letter to inform you that the software is available, and to contact your dealer to schedule an appointment. Please wait to contact your dealer, unless you are currently experiencing a loss of power steering assist. What should you do? (continued) Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further? If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the replacement of the power steering gear. To verify eligibi lity and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies}, to Ford Motor Company at P.O. Box 6251 , Dearborn, Michigan 48121-6251 . Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Para asistencia en Espanol: Si necesita ayuda o tiene alguna pregunta, por favor flame al Centro de Relacion con Clientes al 1-866-436-7332 y presione 2 para Espanol. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V-340. Thank you for your attention to this important matter.**************************************************************************************************************Ford Motor Company Ford Customer Service Division P.O. Box 1904 Dearborn, Michigan 48121-1904 November 2016 2012 Fusion Vehicle 10#: * **IMPORTANT SAFETY RECALL REMINDER* * * (RECORDATOR/0 IMPORTANTE PROGRAMA DE SEGURIDAD) According to our records, your 2012 Fusion has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. KEY INFORMATION • Your vehicle is involved in an important safety recall • Your safety is important to us. Schedule an appointment to have service procedure completed • This procedure will be performed free of charge • Si necesita ayuda o tiene alguna pregunta, por favor flame al Centro de Relacion con Clientes al 1-866-436-7332 y presione 2 para Espanol Recall Number 15S18 – Reprogram Power Steering Control Module and Power Steering Gear and Description: What is the Issue? What Are We Asking You To Do? Service Assistance: On your vehicle, the power steering assist system may revert to manual steering mode while driving due to a steering system sensor fault. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound, and the steering effort may be greater at low speeds, which may increase the risk of a crash. Please contact your dealer to schedule an appointment to have this important service procedure completed. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps and driving instructions. The vehicle owner is responsible for having this service action performed. Ford Motor Company reserves the right to deny coverage for any vehicle damage that may result from failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. If you have additional questions, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Office Hours are Monday through Friday: 8:00AM – 5:00PM (Your local Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. If your authorized dealer has recently completed this recall repair, please disregard this reminder. We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. Thank you for your attention to this important matter. Ford Customer Service Division**************************************************************************************************************Ford Motor Company Ford Customer Service Division P 0. Box 1904 Dearborn, Michigan 48121 330 TOWN CENTER DR July 2015 STE 500 DEARBORN, Ml 48126-2796 * * * IMPORTANT SAFETY RECALL * * * (PROGRAMA DE SEGURIDAD IMPORTANTE) Safety Recall Notice 15S18 / NHTSA Recall 15V-340 Aviso de Revision de Seguridad 15S18 2012 Fusion Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? What will Ford and your dealer do? How long will it take? What should you do? On your vehicle, the power steering assist system may revert to manual steering mode while driving due to a steering system sensor fault. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound, and the steering effort may be greater at low speeds, which may increase the risk of a crash. Ford Motor Company has authorized your dealer to update the Power Steering Control Module to prevent loss of steering assist while driving due to a motor position sensor fault. Alternatively, the dealer may need to replace the steering gear if certain conditions are present. This service will be performed free of charge (parts and labor). If the power steering gear is not replaced during the completion of this recall, owners will be provided extended coverage of the power steering gear. This extended coverage provides for one time replacement of the power steering gear up to 1 O years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This repair will be free of charge (parts and labor). If a vehicle has already exceeded the mileage limit, this program will last through December 31 , 2015 for eligible owners. The extended coverage is automatically transferred to subsequent owners. The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Please call your dealer without delay and request a service date for Recall 15S 18. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter. What should you do? (continued) Have you previously paid for this repair? What if you no longer own this vehicle? Can we assist you further? If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the replacement of the power steering gear. To verify eligibility and expedite reimbursement. give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with .all required documentation, including your original repaii receipt (no photocopies), ’10 Ford Motor Company at ?.O. Box 6251, Dearborn, Michigan 48121-6251 . Refund requests maiied to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you wish to contact us through the Internet, our address is: www.Fordowner.com. Para asistencia en Espanol: Si necesita ayuda o tiene alguna pregunta, por favor 1/ame al Centro de Relacion con Clientes al 1-866-436-7332 y presione 2 para Espanol. FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). Or you may contact us through the Internet at www.fleet.ford.com. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 15V-340. Thank you for your attention to this important matter. Ford Customer Service Division************************************************************************************************************** Copyright 2019 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 17, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles Reprogram Power Steering Control Module and Steering Gear Extended Coverage REF: DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #2 Dated January 15, 2016 New! REASON FOR THIS SUPPLEMENT • Clarifying the repair coverage: For vehicles that have safety recall 15S18 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. • Previously denied repairs: For vehicles that had safety recall 15S18 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. New! PROGRAM TERMS This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear only if there is evidence that certain Diagnostic Trouble Codes (DTCs) exist or were previously set, but are no longer present, regardless of vehicle mileage or warranty start date. If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01 (See Attachment II “LABOR ALLOWANCES”). This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. The extended coverage is automatically transferred to subsequent owners. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Flex/MKT 2011-2013 Oakville September 7, 2010 thru February 28, 2012 Taurus/MKS 2011-2013 Chicago September 7, 2010 thru February 28, 2012 Fusion/MKZ 2011-2012 Hermosillo September 7, 2010 thru February 28, 2012 Milan 2011 September 7, 2010 thru December 10, 2010 Police Interceptor Sedan 2013 Chicago August 25, 2011 thru February 28, 2012 Affected vehicles are identified in OASIS.  Copyright 2019 Ford Motor Company REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor fault. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained. If this condition should occur, a message will display in the Instrument Cluster Message Center and a chime will sound to inform the driver. Loss of power steering assist would require greater steering effort, especially at lower speeds, which may increase the risk of accident. New! SERVICE ACTION Dealers are to check the PSCM for Diagnostic Trouble Codes (DTCs). • If no “loss of steering assist” DTCs are present, reprogram the PSCM using IDS version 97.03 or higher. This closes Safety Recall 15S18, but Extended Coverage Program 15N01 remains open. • If there is evidence that any “loss of steering assist” DTCs exist or were previously set, but are no longer present, replace the power steering gear assembly. This closes both 15S18 and Extended Coverage Program 15N01. The above services must be performed on all affected vehicles at no charge to the vehicle owner. For vehicles that had safety recall 15S18 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers are to contact those owners to complete the previously denied repair and submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval or refund the vehicle owner for the cost of repair completed. EXTENDED COVERAGE (15N01) For lack of power steering assist concerns, dealers are to check the PSCM for DTCs. • If no “loss of steering assist” DTCs are present, the repair is not covered by 15N01. Proceed to normal diagnosis. • If any “loss of steering assist” DTCs are present and program 15N01 is open, replace the power steering gear assembly at no charge (parts and labor) to the vehicle owner. NOTE: To determine if the owner is eligible for the extended coverage, enter the VIN in OASIS and check if program 15N01 is open. OWNER NOTIFICATION MAILING SCHEDULE Owners of affected 2011-2012 Flex, MKT, Taurus and MKS vehicles will be notified via first class mail the week of October 5, 2015. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. Owners of affected 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Flex, MKT, Taurus, MKS, and Police Interceptor Sedan Vehicles were notified the week of July 20, 2015. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2019 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2019 Ford Motor Company ATTACHMENT I Page 1 of 2 DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles – Reprogram Power Steering Control Module and Steering Gear Extended Coverage OASIS ACTIVATION OASIS was activated on May 26, 2015. FSA VIN LIST ACTIVATION FSA VIN list was available through https://web.fsavinlists.dealerconnection.com May 26, 2015. Owner names and addresses will be available by August 3, 2015. NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. STOCK VEHICLES • Use OASIS to identify any affected vehicles in your used vehicle inventory. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. ADDITIONAL LABOR TIME AND/OR PARTS Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following: • Damage that you believe was caused by the covered condition. • A condition that requires additional labor and/or parts to complete the repair. • Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition. Requests for approval after completion of the repair may not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis. Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). New! OWNER REFUNDS NOTE: All refunds must be claimed using Program Code 15N01. • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 2 of 2 DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles – Reprogram Power Steering Control Module and Steering Gear Extended Coverage New! OWNER REFUNDS • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with the diagnosis and replacement of the steering gear. • For vehicles that had safety recall 15S18 open and were denied a steering gear replacement under 15N01 because the vehicle had exceeded the 15N01 program terms of 10 years of service or 150,000 miles, dealers may refund the vehicle owner for the cost of repair completed. RENTAL VEHICLES If a customer’s vehicle requires the replacement of the steering gear and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental. Follow Extended Service Plan (ESP) guidelines for dollar amounts. The daily rate can include applicable taxes but are not allowed to exceed the stated daily rate. Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement. Prior approval for more than one rental day is required from the SSSC via the SSSC Web Contact Site. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. CLAIMS PREPARATION AND SUBMISSION NOTE: Labor operation 15S18B should be submitted under program code / sub code 15S18. Labor operations 15N01C, D and X should be submitted under program code / sub code 15N01. • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). o DWE: Refer to ACESII manual for claims preparation and submission information. o OWS: When entering claims in DMS software, select claim type 31: Field Service Action. • Refer to ACESII manual for claims preparation and submission information. • Additional labor and/or parts must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts require prior approval from the SSSC via the SSSC Web Contact Site. • Submit refunds on a separate repair line. – Program Code: 15N01 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 1 of 4 DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles – Reprogram Power Steering Control Module and Steering Gear Extended Coverage New! LABOR ALLOWANCES 2011-2012 Fusion, MKZ and 2011 Milan Description Engine / Drivetrain Labor Operation Labor Time Check for DTCs and reprogram PSCM NOTE: Closes program 15S18. Program 15N01 remains open ALL 15S18B 0.2 Hours Check for DTCs and replace steering gear NOTE: Closes both programs 15S18 and 15N01 Hybrid 2.5L 15N01C** 2.2 Hours 2.5L FWD 1.9 Hours 3.0L FWD 2.2 Hours 3.0L AWD 2.4 Hours Set toe when replacing steering gear (used in combination with 15N01C) ALL 15N01X 0.6 Hours ** Refer to note under Taurus, MKS and Police Interceptor table on next page. NOTE: Labor operation 15S18B should be submitted under program code / sub code 15S18. Labor operations 15N01C and X should be submitted under program code / sub code 15N01. 2011-2013 Flex and MKT Description Engine / Drivetrain Labor Operation Labor Time Check for DTCs and reprogram PSCM NOTE: Closes program 15S18. Program 15N01 remains open ALL 15S18B 0.2 Hours Check for DTCs, replace steering gear AND reprogram the PSCM in the new steering gear* NOTE: Closes both programs 15N01 and 15S18 2.0L GTDI FWD / AWD 15N01D** 2.0 Hours 3.5L TiVCT FWD / AWD 2.0 Hours 3.7L DOHC FWD / AWD 2.1 Hours 3.5L GTDI AWD 2.1 Hours Set toe when replacing steering gear (used in combination with 15N01D) ALL 15N01X 0.6 Hours * Refer to note under Taurus, MKS and Police Interceptor table on next page. ** Refer to note under Taurus, MKS and Police Interceptor table on next page. NOTE: Labor operation 15S18B should be submitted under program code / sub code 15S18. Labor operations 15N01D and X should be submitted under program code / sub code 15N01.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 2 of 4 DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles – Reprogram Power Steering Control Module and Steering Gear Extended Coverage New! LABOR ALLOWANCES (continued) 2011-2013 Taurus, MKS and Police Interceptor Sedan Description Engine / Drivetrain Labor Operation Labor Time Check for DTCs and reprogram PSCM NOTE: Closes program 15S18. Program 15N01 remains open ALL 15S18B 0.2 Hours Check for DTCs, replace steering gear AND reprogram the PSCM in the new steering gear* NOTE: Closes both programs 15N01 and 15S18 2.0L GTDI FWD / AWD 15N01D** 1.6 Hours 3.5L TiVCT FWD / AWD 2.0 Hours 3.7L TiVCT FWD / AWD 2.1 Hours 3.5L GTDI AWD 2.1 Hours Set toe when replacing steering gear (used in combination with 15N01D) ALL 15N01X 0.6 Hours *Some service steering gears for 2011-2013 Taurus, MKS, Flex, MKT, and 2013 Police Interceptor Sedan vehicles may not be equipped with the latest software. When a new steering gear is installed in these vehicles, the PSCM must be reprogrammed. ** For vehicles that have safety recall 15S18 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. NOTE: Labor operation 15S18B should be submitted under program code / sub code 15S18. Labor operations 15N01D and X should be submitted under program code / sub code 15N01. PARTS REQUIREMENTS / ORDERING INFORMATION Steering Gear – All Part Number Description Order Quantity – Application VIN Specific Using parts catalog, enter VIN, and search using base part number 3504 As Needed Steering / Suspension Parts – 2011-2012 Fusion/MKZ and 2011 Milan Part Number Description Order Quantity – Application W302420-S300 Cotter Pin – Outer Tie Rod Ends 2 – All W712961-S439 Bolt – Steering Shaft to Steering Gear 1 – All  Copyright 2019 Ford Motor Company ATTACHMENT II Page 3 of 4 DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles – Reprogram Power Steering Control Module and Steering Gear Extended Coverage PARTS REQUIREMENTS / ORDERING INFORMATION (Continued) Exhaust Parts – 2011-2012 Fusion/MKZ and 2011 Milan Part Number Description Order Quantity – Application 3S4Z-9450-EA Gasket – Exhaust System Flange 2 – Hybrid W520414-S441 Nuts – Exhaust System 1 – Hybrid W705443-S900 Nuts – Exhaust System 1 – Hybrid / 3.0L 6E5Z-9450-BA Gasket – Exhaust System Flange 1 – 3.0L W505444-S439 Bolts – Exhaust System 1 – 3.0L 6E5Z-9450-AA Gasket – Exhaust System Flange 1 – 3.0L 6E5Z-5E241-AA Gasket – LH Catalytic Converter to Flex Pipe 1 – 3.0L Steering / Suspension Parts – 2011-2013 Flex, MKS, MKT, Taurus and 2013 Police Interceptor Sedan Part Number Description Order Quantity – Application W712961-S439 Bolt – Steering Shaft to Steering Gear 1 – All W520215-S440 Nuts – Stabilizer Bar Link 1 – MKT / Flex W713968-S440 Nuts – Stabilizer Bar Link 1 – MKS / Taurus / Police PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Exhaust Parts – 2011-2013 Flex, MKS, MKT, Taurus and 2013 Police Interceptor Sedan Part Number Description Order Quantity – Application W520414-S441 Nuts – Exhaust System 2 – 3.7L (MKT) 2 – 3.5L GTDI (Flex / MKT) W714265-S441 Nuts – Exhaust System 1 – 3.5L non-GTDI (Taurus / Police) 2 – 3.5L GTDI (Taurus / MKS / Police) 2 – 3.7L (MKS) W714826-S900 Bolts – Exhaust System 1 – 3.5L GTDI (All) DA5Z-9450-A Gasket – Exhaust System Flange 1 – 3.7L (MKS / MKT) 7T4Z-9450-AA Gasket – Exhaust System Flange 1 – 3.7L (All) 1 – 3.5L non-GTDI (Taurus / Police) 3 – 3.5L GTDI (All) The DOR/COR number for this recall is 50592. Order your parts through normal order processing channels. For questions regarding parts, contact SSSC via the SSSC Web Contact Site.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 4 of 4 DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S18 – Supplement #3 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles – Reprogram Power Steering Control Module and Steering Gear Extended Coverage DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.” EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 15S18-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 CERTAIN 2011-2013 FLEX, MKT, TAURUS AND MKS, 2011-2012 FUSION AND MKZ, 2011 MILAN, AND 2013 POLICE INTERCEPTOR SEDAN — REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE OVERVIEW In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor fault. In manual steering mode there is still a mechanical linkage between the steering wheel and the road wheels, allowing steering control to be maintained. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. The purpose of this repair is to update the PSCM to prevent loss of steering assist while driving due to a motor position sensor fault or replace the steering gear only if there is evidence that certain Diagnostic Trouble Codes (DTCs) exist or were previously set, but are no longer present. SERVICE PROCEDURE 1. Connect IDS and check for DTCs in the PSCM. – Are any of the following DTCs present? • C1B00-62 • C200B-2F • C200B-61 • C200B-62 • C200C-2F • C200D-49 • U0300-00 • U2011-49 • U2011-61 • U3000-46 • U3000-49 • U3000-61 • U3000-72 • U3000-96 • P07AE-09 Yes – If one or more of the DTCs are present, replace the steering gear. Refer to Workshop Manual (WSM) Section 211-00. Proceed to Step 2. No – Proceed to Step 2. NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures. 2. Reprogram the PSCM using IDS version 97.03 or higher. NOTE: Calibration files may be obtained at www.motorcraft.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 15S18-S3 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 IMPORTANT INFORMATION FOR MODULE PROGRAMMING NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. • Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). • Follow all scan tool on-screen instructions carefully. • Disable IDS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS. c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection. d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the ”Recycle Bin” icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. Near the end of programming, the IDS prompts you to select certain parameters. It is important to make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still choose that selection before clicking the “Tick” mark to complete the configuration. i. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.**************************************************************************************************************
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